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Castlereagh Boutique Hotel, Ascend Hotel Collection

4-star property
169 Castlereagh Street, Sydney, NSW 1800 796 370
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4.0 out of 5
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See all 327 wotif Reviews

"It felt calm and comfortable from the moment of walking through the door. The location was very convenient. Bed very comfortable. " More

By a verified traveller on Wed 04 Mar 2020

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Hotel Description

A romantic stay in the heart of Sydney awaits you at Castlereagh Boutique Hotel, Ascend Hotel Collection. Within steps you'll find Castlereagh Street and Sydney Tower within a short 5-minute stroll. Highlights at this boutique hotel include a restaurant, a bar/lounge, and a 24-hour business center.

You can enjoy TVs with digital channels, and all 83 soundproofed rooms feature free WiFi, coffee/tea makers, and safes. Minibars provide refreshments, and room service is also available. Hair dryers, irons/ironing boards, and desks are also available.

The restaurant, Cello, is open for breakfast and lunch. Added amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Each morning buffet breakfast is served between 7:00 AM and 9:30 AM. There's also self parking, along with the convenience of an area shuttle.

Places within a 5-minute walk of this 4-star Sydney Central Business District hotel include Hyde Park and Sydney Town Hall.

Double Room (Boutique)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$132* Per night/room 21 Oct. - 22 Oct.

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room - Special

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room (1 Queen, 1 Single)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Castlereagh Boutique Hotel, Ascend Hotel Collection ratings based on 327 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Castlereagh Boutique Hotel, Ascend Hotel Collection

Everyone (242) Couples (41) Business (17) Students (1) Family (9) Other (1)
2 out of 5
The construction noise from the building site next door was terrible. There’s NO sound proofing ! The hot water in the shower is boiling and a serious safety risk of scalding..... and hard to mix to a reasonable temperature. The bed was worn out soft and uncomfortable. The dining room and bar were closed. The staff were wonderful and the location is central and convenient. It’s clean and it’s surrounded by nice restaurants and bars. It’s a heritage establishment with beautifully panelled timber entrance.

Posted by on 23 Apr. 2021

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2 out of 5
Advertised dining room, cafe, breakfast etc... none of which were available. The window in our room wouldn’t shut and it was raining heavily.

Posted by on 21 Mar. 2021

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Comment from Hotel Management

22 Mar. 2021 by Denis - Reservations

Dear Guest, Thank you for submitting your review. We are always pleased to receive both positive and constructive comments as this is the best means of focusing on our guests’ needs, improve the high level service we strive to provide daily and helping us to rectify any service shortfalls. Should you choose to return to the Castlereagh in the future, please do not hesitate to contact a member of our staff as they are at your complete disposal and are very eager to be of assistance to make sure you enjoy a very pleasant stay.

5 out of 5
It felt calm and comfortable from the moment of walking through the door. The location was very convenient. Bed very comfortable.

Posted by on 4 Mar. 2020

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Comment from Hotel Management

5 Mar. 2020 by Armindo

Thank you for staying in our hotel. We appreciate you feedback. Looking forward to welcome you back soon.

4 out of 5
Great location & well priced - tucked away at a quiet end of Castlereagh St - despite being central to everything. Beautiful conversion of an old Heritage building (bank?). Staff were lovely and nothing was too much trouble. Room/bathroom was a little smaller than used to, but spotless missing none of the expected hotel room trappings.Bed was great - slept like a log! I was only there overnight but could have stayed longer. Recommend for anyone wishing for some old world charm & peace/relaxation in the Syd CBD.

Posted by on 24 Feb. 2020

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Comment from Hotel Management

24 Mar. 2020 by Armindo

Thank you for staying with us. We appreciate your feedback! Your comments have been passed to all staff. Looking forward to welcome you back in the near future.

5 out of 5
The customer service was excellent. A few problems arose early in my stay and these were promptly and professionally dealt with. Well done to the team!

Posted by on 16 Feb. 2020

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Comment from Hotel Management

4 Mar. 2020 by Armindo

Thanks for staying with us. We appreciate your feedback! it was nice to know that you had a good stay. Looking forward to welcome you back to the property on your next stay in Sydney.

5 out of 5
It was clean and did the job Elevator was a little slow only criticism

Posted by on 12 Feb. 2020

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Comment from Hotel Management

5 Mar. 2020 by Armindo

Thank you for staying in our hotel. We appreciate you feedback. Looking forward to welcome you back soon.

4 out of 5
Refurbished rooms are excellent. Spacious and clean.

Posted by , from Glasgow on 12 Feb. 2020

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Comment from Hotel Management

24 Mar. 2020 by Armindo

Hi Kenny, thank you for staying with us. We appreciate your feedback! Looking forward to welcome you back in the near future.

4 out of 5
Great spot and priced accommodation recommended linen was fresh and clean . Pretty easy to find but would rather the car park on sight .

Posted by on 30 Jan. 2020

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Comment from Hotel Management

3 Feb. 2020 by Armindo

Thanks for staying with us. We appreciate your feedback! Looking forward to welcome you back.

4 out of 5
Great location close to Pitt Street Mall & Hyde Park. Very comfortable bed! Staff were friendly & helpful - allowed me to check out at midday & stored my bag.

Posted by on 27 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Armindo

We are pleased that we met your expectations and we hope to welcome you back soon to the The Castlereagh Boutique Hotel.

4 out of 5
The hotel is a very lovely architecture building with a classic boutique feel. The bar and restaurant area was well stocked with generous happy hour timings but not open on Sundays. The double room was a little smaller than expected but was cosy enough for a single stay.

Posted by on 7 Jan. 2020

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Comment from Hotel Management

22 Jan. 2020 by Armindo

Thank you for staying in our hotel. We appreciate your feedback. Please be aware that we have different types of rooms. You should try our Deluxe Queen rooms next time. Looking forward to see you in the near future.

About the Castlereagh Boutique Hotel, Ascend Hotel Collection

Location 169 Castlereagh Street, Sydney, NSW 2000

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. Public spaces have free WiFi. There are 3 meeting rooms available. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Castlereagh Boutique Hotel, Ascend Hotel Collection. Parking is available for a fee. This 4-star Sydney hotel is smoke free.

  • 83 guestrooms or units
  • 11 levels
  • Built in 1927
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Sydney Central Station (1.3 km / 0.8 mi)
  • Metro station: Town Hall Station (0.4 km / 0.3 mi)
  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Castlereagh Boutique Hotel, Ascend Hotel Collection offers 83 air-conditioned accommodations with minibars and safes. Digital television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sydney hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Separate bedroom
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 9:30 AM.

Cello - This restaurant serves breakfast and lunch.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.00 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast and lunch, and also through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 22.50 and AUD 25.00 for adults, AUD 10.00 and AUD 22.50 for children (approximately)
  • Covered self parking fee: AUD 55.00 per day (in/out privileges)
  • Rollaway bed fee: AUD 40.00 per night
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castlereagh Boutique Ascend Collection Member
  • Castlereagh Boutique Ascend Collection Member Sydney
  • Castlereagh Boutique Hotel Ascend Hotel Collection Member
  • Castlereagh Boutique Hotel Ascend Hotel Collection Member Sydney
  • Castlereagh Boutique Hotel Ascend Hotel Collection Member Sydney
  • Castlereagh Boutique Hotel Ascend Hotel Collection Member
  • Castlereagh Boutique Hotel Ascend Hotel Collection Member Sydney
  • Castlereagh Boutique Hotel Ascend Hotel Collection Member
  • Hotel Castlereagh Boutique Hotel, Ascend Hotel Collection Member
  • Castlereagh Boutique Ascend Collection Member
  • Castlereagh Boutique Ascend Collection Member Sydney
  • Castlereagh Boutique Hotel, Ascend Hotel Collection Hotel
  • Hotel Castlereagh Boutique Hotel, Ascend Hotel Collection Member
  • Castlereagh Boutique Hotel Ascend Hotel Collection Member
  • Castlereagh Boutique Ascend Collection Member Sydney
  • Castlereagh Boutique Hotel, Ascend Hotel Collection Sydney
  • Castlereagh Boutique Hotel, Ascend Hotel Collection Hotel Sydney

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.