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"The property is in a good location, although it is an older property it is clean, tidy and well maintained. The staff are friendly and helpful.
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Peninsula Excelsior Hotel puts you in the heart of Singapore, connected to a shopping center and within just a 10-minute stroll of popular attractions like Fort Canning Park and Raffles City. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.
All 600 rooms feature cable TV, coffee/tea makers, and free newspapers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. Free bottled water, safes, and hair dryers are also available.
The restaurant, Coleman Cafe, is open for lunch and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy access to 2 outdoor swimming pools along with a fitness center and a spa tub. Business travelers can take advantage of conference space and a business center. Additionally, you'll find free WiFi in public areas, a sauna, and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of self parking.
Attractions within a 10-minute walk of this 4-star Downtown Singapore hotel include Orchard Road and Singapore City Hall.
Suite
Bed Count1 Full BedMaximum Occupancy
2 Max
Premier Club Room
Bed Count1 Full BedMaximum Occupancy
2 Max
Deluxe Room
Bed Count1 Full BedMaximum Occupancy
2 Max
Premier Room
Bed Count1 Full BedMaximum Occupancy
2 Max
Peninsula Excelsior Hotel ratings based on 21 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Peninsula Excelsior Hotel
Everyone (15)Couples (3)Family (1)
4 out of 5
The property is in a good location, although it is an older property it is clean, tidy and well maintained. The staff are friendly and helpful.
Posted by a verified traveller on 10 Jan. 2020
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Comment from Hotel Management
11 Jan. 2020
by Tom
Thank you for your feedback
3 out of 5
Posted by a verified traveller on 27 Nov. 2019
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Comment from Hotel Management
27 Nov. 2019
by Ken
Thank you for your valuable feedback.
4 out of 5
The hotel was not bad. Bed were a bit too hard.
No milk in the fridge for cuppa in the morning and few minor thing but overall not a bad hotel to stay in.
Very central to everything and the staff are very friendly. Food was amazing and the cocktails were even better. 😁
Posted by Allie, from Australia on 13 Nov. 2019
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Comment from Hotel Management
14 Nov. 2019
by Tom
Thank you for your valuable feedback.
3 out of 5
Good central CBD location. Reasonably priced, clean and comfortable.
Becoming a little outdated, breakfast and restaurant area below standard but satisfactory. Food average but OK.
Posted by a verified traveller on 29 Sep. 2019
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Comment from Hotel Management
30 Sep. 2019
by Ken
Thank you for staying with us and your valuable feedback . We will pass on to the relevant department to look into them
2 out of 5
Posted by a verified traveller on 20 Sep. 2019
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Comment from Hotel Management
21 Sep. 2019
by Tom
Thank you for your feedback.
5 out of 5
Friendly staff good location it’s a good place to stay
Posted by a verified traveller on 3 Sep. 2019
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Comment from Hotel Management
4 Sep. 2019
by Tom
Thank you for your feedback.
4 out of 5
Posted by a verified traveller on 15 Aug. 2019
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Comment from Hotel Management
16 Aug. 2019
by Tom
Thank you for staying with us and your feedback.
4 out of 5
Value for money. Room was comfortable and spacious and staff were friendly
Posted by a verified traveller on 10 Apr. 2019
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Comment from Hotel Management
13 Apr. 2019
by Tom
Thank you for your valuable feedback.
4 out of 5
while room is good it is beginning to show some small signs of needing a refurbishment.
Posted by a verified traveller on 19 Mar. 2019
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Comment from Hotel Management
20 Mar. 2019
by Tom
Thank you for your valuable feedback.
3 out of 5
Great Location, Acceptable - Could Improve
Pros:Location and views available.
Cons:Beds are too hard, lifts are painfully slow in peak times.
Location:Convenient location, easy for taxi and Uber pickups. Short walk to Clarke Quay and major shopping centres. Connivence stores within metres.
I visit Singapore about 4 times per year on business and like the central location of this hotel. I feel that my expectations were a tad underdelivered though. It's no doubt that this hotel 15-20 years ago would have been one of the best although I found even the Premiere room quite small/cramped, no real place to put your suitcase, the bed very hard (Although I can deal with that), missing an iron and unfortunately a constant "Damp" smell throughout the room. I also had to move the chair at the desk to be able to view the TV from the bed. That said, good value for what I paid and the view from the bar up top was amazing. I'd recommend for couples traveling on a budget but needing a touch of class. Time for some renovations I think but possibly the owners are already aware of this. Wifi varies from Great to Average about the building but was usable. Breakfast was good, similar to most in Singapore...not a great fruit selection though, needs to inprove. Buffet fresh and hot, egg station to standard. Air-con excellent for those who hate the heat.
Posted by Matt, from Melbourne Australia on 13 Apr. 2018
Peninsula Excelsior Hotel offers its guests 2 outdoor swimming pools, a spa tub, a sauna, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Peninsula Excelsior Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Singapore hotel.
600 guestrooms or units
22 levels
2 buildings
Built in 1974
Dining venue
Bar or lounge
Coffee shop
Childcare (surcharge)
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Gift shop
Newspapers in lobby (free)
Television in lobby
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Number of outdoor pools - 2
Free WiFi
Laundry facilities
Babysitting or childcare (surcharge)
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Self parking (surcharge)
Transport
Airport: Changi Airport (SIN) (20.3 km / 12.6 mi)
Metro station: City Hall Station (0.3 km / 0.2 mi)
Parking: Self parking available for a surcharge
Room Amenities
Peninsula Excelsior Hotel offers 600 air-conditioned accommodations with minibars and laptop-compatible safes. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Minibar
In-room dining (24 hours)
LCD television
Cable channels
Coffee maker
Shower and tub combination
Housekeeping (daily)
Newspapers (free)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Coleman Cafe - This restaurant serves lunch and dinner.
24-hour room service is available.
Nearby Activities
2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 11 years old or younger stays free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
One child stays free
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property is cleaned with disinfectant
Staff wear personal protective equipment
Security system
Debit cards not accepted
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
