3.9 out of 5

"Construction going on infront of our window but we asked to be moved and recieved an upgrade. Rooms are comfortable, a little musky, difficult to get ... " More

By a verified traveller on Sun 25 Mar 2018

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Hotel Description

Peninsula Excelsior Hotel places you in the centre of Singapore,connected to a shopping centre and within a short 5-minute stroll of popular places like Peranakan Museum and Fort Canning Park. Highlights at this hotel include 2 outdoor swimming pools, a restaurant and an outdoor swimming pool.

You can enjoy LCD TVs with cable channels, and all 600 rooms feature free WiFi, free wired Internet and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. You'll find nice touches like bathrobes, slippers and free toiletries to enhance your stay. Additionally, free newspapers, free bottled water and safes are available.

The restaurant, Coleman Cafe, is open for lunch and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness centre, spa tub and sauna. Business amenities include conference space and a business centre. Additionally, you'll find free WiFi in public areas, a coffee shop/café and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

Attractions within a short walk walk of this 4-star Downtown Singapore hotel include Singapore River and Singapore City Hall.

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$198 per night

Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premier Club Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premier Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Peninsula Excelsior Hotel ratings based on 68 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Peninsula Excelsior Hotel

Everyone (52) Couples (7) Business (2) Family (6)
4 out of 5
Value for money. Room was comfortable and spacious and staff were friendly

Posted by on 10 Apr. 2019

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Comment from Hotel Management

13 Apr. 2019 by Tom

Thank you for your valuable feedback.

4 out of 5
while room is good it is beginning to show some small signs of needing a refurbishment.

Posted by on 19 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by Tom

Thank you for your valuable feedback.

3 out of 5

Great Location, Acceptable - Could Improve

Pros: Location and views available.
Cons: Beds are too hard, lifts are painfully slow in peak times.
Location: Convenient location, easy for taxi and Uber pickups. Short walk to Clarke Quay and major shopping centres. Connivence stores within metres.
I visit Singapore about 4 times per year on business and like the central location of this hotel. I feel that my expectations were a tad underdelivered though. It's no doubt that this hotel 15-20 years ago would have been one of the best although I found even the Premiere room quite small/cramped, no real place to put your suitcase, the bed very hard (Although I can deal with that), missing an iron and unfortunately a constant "Damp" smell throughout the room. I also had to move the chair at the desk to be able to view the TV from the bed. That said, good value for what I paid and the view from the bar up top was amazing. I'd recommend for couples traveling on a budget but needing a touch of class. Time for some renovations I think but possibly the owners are already aware of this. Wifi varies from Great to Average about the building but was usable. Breakfast was good, similar to most in Singapore...not a great fruit selection though, needs to inprove. Buffet fresh and hot, egg station to standard. Air-con excellent for those who hate the heat.

Posted by , from Melbourne Australia on 13 Apr. 2018

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4 out of 5
Construction going on infront of our window but we asked to be moved and recieved an upgrade. Rooms are comfortable, a little musky, difficult to get rid of with no windows to open. Pool is a nice added benefit.

Posted by on 25 Mar. 2018

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2 out of 5

Non-existent wi-fi, room not clean, views blocked

Pros: great location
Cons: wi-fi, cleanliness
Bathroom not properly cleaned - smelt of urine Wi-fi not working at all during 3-day stay - daily complaints to hotel IT help desk made no difference even after several reboots - "it is working at our end", but it is not working in my hotel room !!" Views blocked by construction next door; incessant noise Great location though !!

Posted by , from Sydney on 7 Mar. 2018

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3 out of 5

A hotel in a good part of Singapore

Pros: It proximity to many of the iconic sites of Singapore
Cons: Bathroom needs renovations.
Location: City Hall MRT, Marina Bay Sands Hotel, Gardens by the Bay, Sentosa, Raffles Hotel, Clarke Quay, Peoples Park Shopping Centre, Chinatown, La Pa Sat.
I have stayed at the hotel previously, about 5 years ago. I stayed in the Excelsior tower this time and although the room was comfortable, some of the fixtures need repair or updating. The bathroom in particular is in need of renovation. Apart from that, the staff were always friendly and helpful and my stay was good. This hotel is near City Hall MRT and has many shops and highlights to visit nearby. St Andrews Cathedral is beautiful landmark. The Marina Bay Sands Hotel, Gardens by the Bay and Sentosa Island are all closeby.

Posted by , from Perth Australia on 19 Dec. 2017

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4 out of 5

Great views, great location

Pros: Location
Cons: Bathroom design ... needs renovation to stop water running onto floor.
Comfortable stay ... close to transport, shopping, eating places, scenic sites ... Extended our stay from 3 to 6 days ... Intend to return in the future.

Posted by , from Sydney on 5 Dec. 2017

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Comment from Hotel Management

8 Dec. 2017 by Thomas

We have taken note of your feedback with thanks.

3 out of 5

Nice hotel, heart of Singapore

The hotel was plesent, breaky was great. I wouldn’t recommend ordering room service the food wasn’t very good. Staff were really friendly and so helpful. The pool wasn’t as great as I thought it would be and the fact it was all glass meant the guests can see you swimming as they check in was a bit uncomfortable. The bed was ROCK hard. I’ve never slept on something so hard.

Posted by , from Australia on 1 Dec. 2017

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Comment from Hotel Management

8 Dec. 2017 by Thomas

Thank you for your feedback, we will strive to improve on the issues that you had highlighted.

3 out of 5

Good location

Check in staff not helpful or friendly. Customer service is lacking in this hotel. Small rooms but comfortable enough. Nice outdoor pool area but close to construction next door so noisy. Skybar has a lovely view across to Marina Bay. Shopping centre that is part of the complex is run down and only one of the massage centres is legitimate (Urban Spa) with many offering "extras". Disgusting - needs to be addressed by hotel management. I wouldn't want to bring my children as I would be concerned about the seediness of the clientele of this shopping complex.

Posted by , from Australia on 3 Oct. 2017

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4 out of 5
Great location, close to lots of food options and an MRT station. Bed was very hard though.

Posted by on 29 Sep. 2017

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About the Peninsula Excelsior Hotel

Location 5 Coleman Street, Singapore, 179805

Property Features

Peninsula Excelsior Hotel offers its guests 2 the outdoor swimming pools, an outdoor pool, a spa tub, and a sauna. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business centre. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Peninsula Excelsior Hotel. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Singapore hotel.

  • 600 guestrooms or units
  • 22 levels
  • 2 buildings
  • Built in 1974
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Singapore (SIN-Changi) (20.3 km / 12.6 mi)
  • Metro station: City Hall Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Peninsula Excelsior Hotel offers 600 forms of air-conditioned accommodation with minibars and laptop-compatible safes. LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Singapore hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Coleman Cafe – This restaurant serves lunch and dinner.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools are on site along with an outdoor pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between SGD 33 and SGD 66 per person (approximately)
  • Self-parking fee: SGD 12 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Peninsula Excelsior Hotel Singapore
  • Peninsula Excelsior Hotel
  • Peninsula Excelsior Singapore
  • Peninsula Excelsior
  • Peninsula Singapore
  • Singapore Peninsula
  • Peninsula Hotel Singapore

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.