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York Hotel (SG Clean)

4-star property
21 Mount Elizabeth, Singapore, 1800 796 370
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4.0 out of 5
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See all 27 wotif Reviews

"Too noisy, you can hear all the noise from the room upstairs and next to you. " More

By a verified traveller on Sun 31 Jul 2022

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Hotel Description

York Hotel (SG Clean) puts you in the center of Singapore, 0.6 km (0.4 mi) from Orchard Road and 4.8 km (3 mi) from Marina Bay Sands Casino. Highlights at this hotel include in-room free WiFi and LCD TVs.

The café, White Rose Cafe, serves international cuisine. Enjoy the spa tub and kids' swimming pool. Business amenities include conference space and a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also the convenience of free self parking.

You'll be 4.2 km (2.6 mi) from Marina Bay Street Circuit and 4.6 km (2.9 mi) from Gardens by the Bay with a stay at this 4-star Orchard hotel.

Superior Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$232* Per night/room 11 Apr. - 12 Apr.

Premier Quadruple Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

York Hotel (SG Clean) ratings based on 27 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for York Hotel (SG Clean)

Everyone (10) Couples (1) Business (1) Family (14)
1 out of 5
Very old rooms and dirty not 4 star i can say its 2 star

Posted by on 13 Nov. 2022

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3 out of 5
Too noisy, you can hear all the noise from the room upstairs and next to you.

Posted by on 31 Jul. 2022

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5 out of 5
When we arrived the check in process was quick and efficient and we were given upgrade! The family suite was amazing! So spacious, our king bed was so comfortable. Walking distance to Orchard Road and the mrt station. The pool area was beautiful but unfortunately we didn’t have enough time to enjoy it. Great value for money, would highly recommend this property.

Posted by on 13 Jul. 2019

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4 out of 5
Excellent location close to orchard rd. Quiet. Helpful staff.

Posted by on 9 May 2019

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4 out of 5

Hotel close to Orchard Road - great "Premier" room

Pros: Cost effective for a short family holiday when we weren't planning to be using the room much. Clean & very comfortable beds.
Cons: Room overhead shower in the bathroom & have a walk in shower - upgrade bathroom.
Location: 5/10 min walk to Paragon Shopping Centre for food options in the basement.
We stayed for 5 nights in the Premier Room (2 Adults & 2 Teenagers). Arrived at 2am with quick check in. Our beds were very comfortable and room was quiet. Great size room for 4 people if you are ok with sharing one bathroom which makes it cost effective for a short holiday in Singapore. Plenty of room for 4 cases and storage. If you walk out the main entrance its a short 5/10 min walk to Orchard Rd. If you enter Paragon Arcade Shops via the back entrance near Toast Box & go down the escalators there is a big supermarket and lots of food options for breakfast & Starbucks for coffee. If you exit the hotel foyer from the other set of glass doors and walk thru a carpark its a short 5/10 min walk to Scotts Road if you are going to Ion Orchard. We used Uber transport as we found it cost effective for 4 people, especially to get to Sentosa. We didnt eat at the hotel or use the pool as it was raining every day. York Hotel was a great hotel for us as we weren't in the room during the day so it depends of what type of hotel you are after. Note: its an overhead shower in the bath so perhaps not a good option if this would be a problem. Our flight was at 7am and hotel organised a 4.30am taxi which arrived on time.

Posted by , from Perth on 17 Jan. 2018

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2 out of 5

Photos and the 4 Star Rating is Deceiving!

Pros: Absolutely nothing! Our 2 night stay was the worst ever experience we had in Singapore! We couldn't believe such a terrible hotel exists in Singapore!
Cons: Everything! Useless hotel. Would never ever recommend this to anyone!
Location: Just the Orchard street, which of course is beautiful and so much to do. The MRT is about 20 minute walk. Had to climb up a hill, back to this dump!
We booked this hotel through Wotif. Arrived at the hotel at 4:30am, only to find that the check-in time is 2:00pm. The hotel staff said there's nothing they can do. We had to stay in the lounge until a room became vacant at 8:00am. Rather than a Superior Queen room (which we booked), we were offered with an old room with twin beds. It was on the third floor. The minute we got on to the third floor, we realised it is not what's shown on the website nor similar to the lounge. The passageway to our room had extremely dirty old carpets with lots of stains which look horrible! The carpets nor the passageway haven't been cleaned for ages. Also, the whole of level 3 stunk like cigarette smoke. When we got into our room, the smell was even worse. It was like getting into a shady brothel type motel in the US. The linen was clean but the walls were full of dirty stains and patches. Furniture were old and had their days. Tried to open the window to let the cigarette smoke out, but it was locked and sealed. Bathroom: YUK!!!! There were mold everywhere. Toilet bowl had poo stains inside which were not cleaned. Grout were full of mold. Bathtub had hair and again was moldy. It was DISGUSTING! Toiletries were terrible and were cheap looking. Hotel staff were also extremely unfriendly!! This hotel doesn't deserve a 4 star rating!!!

Posted by , from Melbourne on 23 Sep. 2017

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4 out of 5

York Hotel 21 Mount Elizabeth Road Singapore

Cons: Customers need to know when finalizing booking through Wotif that this hotel requires SGD 100 deposit on arrival.
Very quiet although it is very close to Orchard Road

Posted by , from Brisbane on 18 Apr. 2017

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4 out of 5
Clean and comfortable. Breakfast a bit bland. Happy to recommend.

Posted by on 18 Sep. 2016

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4 out of 5

We stayed for 2 nights as making transit

Pros: The staff were very helpful and honest. They were very approachable and wanting to do anything for you.
Cons: Nothing, unless you can take stains from carpets and chairs on our room 901?
Location: We went to Lucky Plaza. We took taxi to Bugis. We love taking MRT and closest one is Novena. Close and central to anywhere really.
Thoroughly enjoyed our 2 nights stay. Very close to everything and was only charged $11 from Singapore airport to Hotel. I usually stay at Ramada but this hotel accomodated for us 4 altogether so i will definitely use this hotel for family. No hotels are perfect and there was a bit of stains on carpets and chairs but that can be forgiven for the big sleeping beds which we slept soundly after arriving from Malaysia and our bathroom was clean and our cabinets were also clean and had plenty of coffee and tea. My son was very happy with television and i was surprised it didnt have HBO but otherwise, beautiful place to stay.

Posted by , from Brisane, Queensland, Australia on 22 Feb. 2016

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4 out of 5

Quiet hotel close to Orchard Rd

Good location & value for money. Friendly, helpful staff.

Posted by on 20 Feb. 2016

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About the York Hotel (SG Clean)

Location 21 Mount Elizabeth, Singapore, 228516

Property Features

York Hotel (SG Clean) offers its guests a spa tub and a children's pool. There's a coffee shop/cafe on site. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly York Hotel (SG Clean). Self parking is free. Smoking is allowed in designated areas at this 4-star Singapore hotel.

  • 407 guestrooms or units
  • 13 levels
  • Built in 1978
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop

Family Friendly Amenities

  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Metro station: Orchard Station (0.9 km / 0.5 mi)
  • Parking: Free self parking

Room Amenities

York Hotel (SG Clean) offers 407 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

White Rose Cafe - This café specializes in international cuisine.

24-hour room service is available.

Nearby Activities

A children's pool and a spa tub are on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 80 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at York Hotel (SG Clean)

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore).

  • No cots (infant beds) available
  • Children stay free
  • Parking height restrictions apply
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • One child stays free
  • Debit cards
  • UnionPay
  • Events/parties not allowed
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free: Maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • The tax amount which is set in the 'Price details' and payable by the guest, will be subject to changes based on the tax rate at the time of payment of the applicable room charges.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SGD 32.96 for adults and SGD 21.19 for children
  • Rollaway bed fee: SGD 80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel York
  • York Hotel
  • York Hotel Singapore
  • York Singapore
  • York Hotel
  • York Hotel (SG Clean) Hotel
  • York Hotel (SG Clean) Singapore
  • York Hotel (SG Clean) Hotel Singapore

You should know

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.