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"When we arrived the check in process was quick and efficient and we were given upgrade! The family suite was amazing! So spacious, our king bed was so
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York Hotel puts you in the heart of Singapore, steps from Mount Elizabeth Medical Center and within a 10-minute stroll of Orchard Road. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.
You can enjoy LCD TVs with cable channels, and all 407 rooms feature free WiFi, coffee/tea makers, and free bottled water. Refrigerators and round-the-clock room service make in-room dining convenient. Nice touches to enhance your stay include slippers and free toiletries. Safes, hair dryers, and phones are also available.
White Rose Cafe serves international cuisine. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the fitness center, spa tub, and kids' swimming pool. Business amenities include conference space and a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10:30 AM.
Attractions within a 10-minute walk of this 4-star Orchard hotel include Lucky Plaza and The Paragon.
York Hotel ratings based on 38 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for York Hotel
Everyone (15)Couples (3)Business (1)Family (19)
5 out of 5
When we arrived the check in process was quick and efficient and we were given upgrade! The family suite was amazing! So spacious, our king bed was so comfortable. Walking distance to Orchard Road and the mrt station. The pool area was beautiful but unfortunately we didn’t have enough time to enjoy it. Great value for money, would highly recommend this property.
Posted by a verified traveller on 13 Jul. 2019
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4 out of 5
Excellent location close to orchard rd. Quiet. Helpful staff.
Posted by a verified traveller on 9 May 2019
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4 out of 5
Hotel close to Orchard Road - great "Premier" room
Pros:Cost effective for a short family holiday when we weren't planning to be using the room much. Clean & very comfortable beds.
Cons:Room overhead shower in the bathroom & have a walk in shower - upgrade bathroom.
Location:5/10 min walk to Paragon Shopping Centre for food options in the basement.
We stayed for 5 nights in the Premier Room (2 Adults & 2 Teenagers). Arrived at 2am with quick check in. Our beds were very comfortable and room was quiet. Great size room for 4 people if you are ok with sharing one bathroom which makes it cost effective for a short holiday in Singapore. Plenty of room for 4 cases and storage. If you walk out the main entrance its a short 5/10 min walk to Orchard Rd. If you enter Paragon Arcade Shops via the back entrance near Toast Box & go down the escalators there is a big supermarket and lots of food options for breakfast & Starbucks for coffee. If you exit the hotel foyer from the other set of glass doors and walk thru a carpark its a short 5/10 min walk to Scotts Road if you are going to Ion Orchard. We used Uber transport as we found it cost effective for 4 people, especially to get to Sentosa. We didnt eat at the hotel or use the pool as it was raining every day. York Hotel was a great hotel for us as we weren't in the room during the day so it depends of what type of hotel you are after. Note: its an overhead shower in the bath so perhaps not a good option if this would be a problem.
Our flight was at 7am and hotel organised a 4.30am taxi which arrived on time.
Posted by Julie, from Perth on 17 Jan. 2018
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2 out of 5
Photos and the 4 Star Rating is Deceiving!
Pros:Absolutely nothing! Our 2 night stay was the worst ever experience we had in Singapore! We couldn't believe such a terrible hotel exists in Singapore!
Cons:Everything! Useless hotel. Would never ever recommend this to anyone!
Location:Just the Orchard street, which of course is beautiful and so much to do. The MRT is about 20 minute walk.
Had to climb up a hill, back to this dump!
We booked this hotel through Wotif. Arrived at the hotel at 4:30am, only to find that the check-in time is 2:00pm. The hotel staff said there's nothing they can do. We had to stay in the lounge until a room became vacant at 8:00am.
Rather than a Superior Queen room (which we booked), we were offered with an old room with twin beds. It was on the third floor. The minute we got on to the third floor, we realised it is not what's shown on the website nor similar to the lounge. The passageway to our room had extremely dirty old carpets with lots of stains which look horrible! The carpets nor the passageway haven't been cleaned for ages. Also, the whole of level 3 stunk like cigarette smoke.
When we got into our room, the smell was even worse. It was like getting into a shady brothel type motel in the US. The linen was clean but the walls were full of dirty stains and patches. Furniture were old and had their days. Tried to open the window to let the cigarette smoke out, but it was locked and sealed.
Bathroom:
YUK!!!!
There were mold everywhere. Toilet bowl had poo stains inside which were not cleaned. Grout were full of mold. Bathtub had hair and again was moldy. It was DISGUSTING!
Toiletries were terrible and were cheap looking.
Hotel staff were also extremely unfriendly!!
This hotel doesn't deserve a 4 star rating!!!
Posted by Dace, from Melbourne on 23 Sep. 2017
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4 out of 5
York Hotel 21 Mount Elizabeth Road Singapore
Cons:Customers need to know when finalizing booking through Wotif that this hotel requires SGD 100 deposit on arrival.
Very quiet although it is very close to Orchard Road
Posted by Priscilla, from Brisbane on 18 Apr. 2017
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4 out of 5
Clean and comfortable. Breakfast a bit bland. Happy to recommend.
Posted by a verified traveller on 18 Sep. 2016
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4 out of 5
We stayed for 2 nights as making transit
Pros:The staff were very helpful and honest. They were very approachable and wanting to do anything for you.
Cons:Nothing, unless you can take stains from carpets and chairs on our room 901?
Location:We went to Lucky Plaza. We took taxi to Bugis. We love taking MRT and closest one is Novena. Close and central to anywhere really.
Thoroughly enjoyed our 2 nights stay. Very close to everything and was only charged $11 from Singapore airport to Hotel. I usually stay at Ramada but this hotel accomodated for us 4 altogether so i will definitely use this hotel for family. No hotels are perfect and there was a bit of stains on carpets and chairs but that can be forgiven for the big sleeping beds which we slept soundly after arriving from Malaysia and our bathroom was clean and our cabinets were also clean and had plenty of coffee and tea. My son was very happy with television and i was surprised it didnt have HBO but otherwise, beautiful place to stay.
Posted by Bernie, from Brisane, Queensland, Australia on 22 Feb. 2016
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4 out of 5
Quiet hotel close to Orchard Rd
Good location & value for money. Friendly, helpful staff.
Posted by a verified traveller on 20 Feb. 2016
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4 out of 5
Fabulous hotel in a great location in Singapore
Pros:Location was great and the restaurant had very good food.
Cons:The staff in the restaurant were too casual - every mistake they made was laughed off. Housekeeping people attended too early in the day.
Location:Shopping, shopping and lots of sightseeing - it was an excellent location in Singapore.
Fantastic tariff for a hotel in such a good location as it was close to everything we wanted. When we did want to use the hotel dining facilities, the Breakfast and Dinner offerings were excellent.
Huge, comfortable beds in big rooms worked well for us as a family.
Posted by Sue, from Melbourne, Australia on 26 Jan. 2016
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2 out of 5
Unfriendly staff
Throughout my stay I lost count of the number of times I was ignored, made feel a nuisance and generally unwelcome. I will detail 2 instances that happened within 10 minutes of arrival.
I travel a lot in Asia for work and in/out of Singapore each 2 weeks. From the moment my taxi pulled up I noted no assistance from (or even presence of) concierge to assist with bag. After lugging my bag up the steps and through entrance here there are 6 or so staff hovering around concierge desk who continued to ignore me.
At the check in counter the poor service continued, with 3 reception staff present, 1 on the phone and 2 with heads down doing some paperwork. Not even a greeting. I stood there for 6 minutes before 1 raised his head and asked me to go to the next counter over as he was busy.
These sound like petty gripes I know but they de finely add the crappy experience I had at he York. I'll not be back
Posted by david, from australia on 13 Sep. 2015
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Comment from Hotel Management
12 Oct. 2015
by Jessie Tan
We sincerely apologise for your unpleasant encounters with our Bell and Front Desk staff.All frontline staff have been reminded to be warm,attentive and helpful on every contact towards guests and rest assured we will make every effort to improve and provide guests with the best service experience.
York Hotel offers its guests an outdoor pool, a children's pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly York Hotel. Self parking is free. Smoking is allowed in designated areas at this 4-star Singapore hotel.
407 guestrooms or units
13 levels
Built in 1978
Dining venue
Bar by the pool
Bar or lounge
Coffee shop
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Beauty salon
Newspapers in lobby (free)
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Outdoor pool
Children's pool
Free WiFi
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Changi Airport (SIN) (23.2 km / 14.4 mi)
Metro station: Orchard Station (1 km / 0.6 mi)
Parking: Free self parking
Room Amenities
York Hotel offers 407 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
In-room dining (24 hours)
LCD television
Cable channels
Refrigerator
Coffee maker
Shower and tub combination
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Laptop safe
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.
York Hotel has a restaurant on site.
24-hour room service is available.
Nearby Activities
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.
Spa Services
Manicures and pedicures
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are available for SGD 100 per night.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at York Hotel
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.
One child stays free
UnionPay
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property is cleaned with disinfectant
Staff wear personal protective equipment
Security system
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Property does not follow sanitisation practices of any association
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
