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4.8 out of 5

"Excellent - to sum it up in one word. :)))))))))))) " More

By a verified traveller on Thu 26 Sep 2019

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Hotel Description

Pan Pacific Singapore puts you in the heart of Singapore, connected to the convention center and within just a 10-minute stroll of popular attractions like Marina Square and Singapore Flyer. Highlights at this luxury hotel include in-room free WiFi, free Internet, and LCD TVs.

All 790 rooms feature cable TV, in-room childcare, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include bathrobes and slippers, while premium linens invite a good night's rest. Additionally, free newspapers, free local calls, and free bottled water are available.

The restaurant, Edge, serves Singaporean cuisine and is open for breakfast, lunch, and dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the 2 outdoor swimming pools, 24-hour health club and steam room plus access to tennis lessons. Business travelers can take advantage of a 24-hour business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 5-star Marina Bay hotel include Suntec Convention & Exhibition Center and Suntec City.

Panoramic Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Skyline Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Balcony Room - High Floor (L18 to L21)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Harbour Studio - High Floor (L30 to L32)

Bed Count 1 King Bed Maximum Occupancy 3 Max

City Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pacific Skyline Suite (No Extra Beds)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pan Pacific Singapore ratings based on 23 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pan Pacific Singapore

Everyone (15) Couples (2) Family (3)
5 out of 5
Excellent - to sum it up in one word. :))))))))))))

Posted by on 26 Sep. 2019

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Comment from Hotel Management

21 Nov. 2019 by Pan Pacific Singapore Team

Thank you for taking the time to share your review with us. We are delighted to hear you've had a wonderful experience and we look forward to the pleasure of seeing you again soon.

5 out of 5
Fantastic pool, friendly staff. Breakfast buffet was delicious with local and western cuisine

Posted by on 30 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Pan Pacific Singapore Team

Thank you for taking your time to write this generous review of us. We are delighted that you enjoyed the breakfast experience at Edge which presents a diverse variety of cuisine at seven live kitchens. We strive to create memorable hotel experiences and we are happy to hear that our associates enhanced your stay through their professional and attentive service. We appreciate your time in sharing this review and hope to welcome you back again soon.

5 out of 5
Great Breakfast ! Great location ! Will stay here again.

Posted by on 20 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Pan Pacific Singapore Team

Thank you for sharing this review with us on Expedia. We are delighted that you enjoyed the breakfast experience at Edge which presents a diverse variety of cuisine at seven live kitchens. We hope to welcome you for another wonderful experience again and hopefully to visit our other restaurants and bar on your next trip!

5 out of 5
Elegant and sophisticated hotel, immaculately clean, comfortable beds and pillows. Staff went over and above to look after us. The location is fantastic.

Posted by on 5 Jul. 2019

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Comment from Hotel Management

5 Jul. 2019 by Pan Pacific Singapore Team

Thank you for your thoughtful review of Pan Pacific Singapore. We are delighted that you enjoyed your stay with us and thank you for highlighting our convenient location in the heart of Marina Bay. Our rooms were transformed to further enhance our guests’ experience and we are glad that this refreshed, contemporary aesthetic was to your preference. We hope to welcome you back for another wonderful experience with us soon.

5 out of 5

Posted by on 12 Jun. 2019

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Comment from Hotel Management

13 Jun. 2019 by Pan Pacific Singapore Team

Thank you for your thoughtful review of Pan Pacific Singapore We hope to welcome you back for another wonderful experience with us soon.

5 out of 5
Loved the room and furnishings, and best shower head combination I've experienced. Very friendly, happy and helpful staff in all departments and lovely view, and very convenient for daily errands at Suntec City

Posted by on 24 Apr. 2019

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Comment from Hotel Management

25 Apr. 2019 by Pan Pacific Singapore Team

Thank you for taking the time to share your positive feedback with us. We are delighted to know that you had an overall positive stay and that you enjoyed the comfort of your room complemented with a lovely view of the Singapore skyline. Your kind compliments of our associates will be conveyed to them and will certainly motivate the team to keep up with our professional standards. We hope to have the pleasure to welcome you back soon.

5 out of 5
The only thing I can fault about this hotel is sometimes having to wait quite a while for a lift to come other than that everything was perfect!

Posted by on 25 Mar. 2019

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Comment from Hotel Management

26 Mar. 2019 by Pan Pacific Singapore Team

Thank you for taking the time to share your review with us. Please be assured that our guests' feedback is taken onboard and duly addressed in order to address our service standards and facilities. We hope to have the opportunity to welcome you back.

5 out of 5
Fast and friendly service. Great location, walking distance to Marina Bay and hotel is connected to two shopping centres.

Posted by on 22 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by Pan Pacific Singapore Team

Thank you for sharing your positive review with us and for highlighting our convenient location in the heart of Marina Bay. We hope to have the pleasure to welcome you back soon.

3 out of 5
Crazy Rich Asian!!!!!! Not much of HALAL food options

Posted by on 5 Mar. 2019

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Comment from Hotel Management

7 Mar. 2019 by Pan Pacific Singapore Team

Thank you for taking the time to share your review with us. We will convey your feedback to the relevant departments to look into the matter and we hope to welcome you back soon.

5 out of 5
Five star service makes all the difference at this beautiful hotel. The staff, the rooms, the ambience are all stunning. Excellent location with stunning views to Marina Bar Sands. Easy walk to the Garden by the Bay and a quick train ride to Bugus Street and Clatke’s quay. Highly recommended.

Posted by on 12 Jan. 2019

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Comment from Hotel Management

14 Jan. 2019 by Pan Pacific Singapore Team

Thank you for taking the time to share your positive experience. We certainly look forward to welcoming you back for another wonderful experience.

Property Features

Pan Pacific Singapore offers its guests 2 outdoor swimming pools, a 24-hour health club, a steam room, and a children's pool. There are 5 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and limo/town car service. Spa services, multilingual staff, and a garden are also featured at the luxury Pan Pacific Singapore. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Singapore hotel.

  • 1 building
  • 790 guestrooms or units
  • 35 levels
  • 5 dining venues
  • Built in 1986
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Changi Airport (SIN) (19.5 km / 12.1 mi)
  • Metro station: Promena Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pan Pacific Singapore offers 790 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Singapore hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Edge - This restaurant specializes in Singaporean cuisine and serves breakfast, lunch, and dinner.

Hai Tien Lo - This restaurant specializes in Asian cuisine and serves lunch and dinner.

Keyaki - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

Rang Mahal - This fine-dining restaurant specializes in Indian cuisine and serves lunch and dinner.

Pacific Marketplace - This café specializes in international cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers airport limousine service (surcharge). Guests must contact this property in advance to reserve the service. Contact the office using the information on the reservation confirmation received after booking.

This property offers airport limousine service (surcharge). Guests must contact this property in advance to reserve the service.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for SGD 100.0 per night.

Pet Policy

  • No pets allowed

Policies

This property enforces a smart, elegant dress code for guests accessing the Pacific Club. Guests above the age of 12 are welcome.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 48 for adults and SGD 24 for children (approximately)
  • Self parking fee: SGD 15 per day
  • Nearby parking fee: SGD 1.10 per hour
  • Rollaway bed fee: SGD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Pan
  • Pacific Pan Singapore
  • Pacific Singapore
  • Pan Pacific Hotel Singapore
  • Pan Pacific Singapore
  • Pan Singapore
  • Singapore Pacific
  • Singapore Pan
  • Singapore Pan Pacific
  • Pan Pacific Singapore Hotel Singapore
  • Pan Pacific Singapore Hotel
  • Pan Pacific Singapore Hotel
  • Pan Pacific Singapore Singapore
  • Pan Pacific Singapore Hotel Singapore

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.