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Grand Mercure Singapore Roxy (SG Clean)

4-star property
50 East Coast Road, Singapore, 1800 796 370
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4.0 out of 5
Very good!
See all 30 wotif Reviews

"This is a great place to say. Convenient to buses and MRT, lots of excellent eating options. The building is getting tired though - I don't think it ... " More

By a verified traveller on Fri 05 Aug 2022

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Hotel Description

Grand Mercure Singapore Roxy (SG Clean) places you steps from Roxy Square and within a 15-minute stroll of Parkway Parade. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and free self parking.

The restaurant, Feast Roxy, is open for breakfast, brunch, lunch, and dinner. Enjoy the gym and pool loungers. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning continental breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of limited parking.

Attractions within a 10-minute drive of this 4-star East Coast hotel include Marina Bay Sands Casino and Orchard Road.

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$206* Per night/room 21 Apr. - 22 Apr.

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Grand Mercure Singapore Roxy (SG Clean) ratings based on 30 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Mercure Singapore Roxy (SG Clean)

Everyone (20) Couples (7) Family (3)
2 out of 5
Price was good, no room service after 8pm, very hard for travellers arriving after 8pm, I wanted a cold drink at 11pm and was directed across the road to 7 Eleven, seriously... better options should be made available for late arriving travellers. No airport shuttle bus anymore.

Posted by on 26 Dec. 2022

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2 out of 5
We have stayed at Roxy many times. Our stay this time was disappointing, as the maintenance on the whole property was very neglected. The building is covered in very visible algae. Gardens have not been maintained, among a host of other issues. The rooms are now outdated and in poor condition, the bedding especially. To have overflowing ashtrays at the entrance to your property does not look good. The staff member on our check in was rude to my wife, and not at all helpful.

Posted by on 5 Oct. 2022

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Comment from Hotel Management

7 Oct. 2022 by William - Duty Manager

Dear Mr. Symth, thank you for your feedback, we will certainly look into the issues you brought up.

4 out of 5
This is a great place to say. Convenient to buses and MRT, lots of excellent eating options. The building is getting tired though - I don't think it has been upgraded in the 20 years we have been visiting Singapore since we lived here. We think we will try a few other nearby hotels next time that are newer and probably more modern at the same rate.

Posted by on 5 Aug. 2022

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4 out of 5

Posted by on 31 Jul. 2022

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5 out of 5
The staff were super friendly and helpful. The hotel was well maintained

Posted by on 16 May 2022

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5 out of 5
Good service

Posted by on 12 May 2022

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1 out of 5

Posted by on 3 Jan. 2022

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5 out of 5

Posted by on 19 Nov. 2019

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Comment from Hotel Management

19 Nov. 2019 by General Manager

Dear Guest, Thank you for this perfect review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy

4 out of 5
Staff friendly and good service. Comfortable for an overnight stay Noisy rooms. Other guests inconsiderate in the middle of the night talking in the hallways. Could hear upstairs walking around. Ok if not a light sleeper

Posted by on 13 Nov. 2019

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Comment from Hotel Management

14 Nov. 2019 by General Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy

4 out of 5
Hotel was close to shops and hawker centre, easy access to public transport. Airport transfer was easy and free. Room was conformable, some minor issues with room upon check-in, engineering staff attended promptly and fixed. Staff were Excellent nothing was to much trouble, friendly, polite and very helpful.

Posted by , from Australia on 13 Oct. 2019

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Comment from Hotel Management

14 Oct. 2019 by General Manager

Dear Ads, Thank you for your great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy

About the Grand Mercure Singapore Roxy (SG Clean)

Location 50 East Coast Road, Singapore, 428769

Property Features

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Public spaces have free WiFi. Grand Mercure Singapore Roxy (SG Clean) offers its guests an outdoor pool and a fitness center. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the eco-friendly Grand Mercure Singapore Roxy (SG Clean). Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Singapore hotel.

  • 576 guestrooms or units
  • 17 levels
  • 2 dining venues
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Metro station: Marine Parade Station (0.7 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Grand Mercure Singapore Roxy (SG Clean) offers 576 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Electric kettle
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:30 AM.

Feast Roxy - This restaurant serves breakfast, brunch, lunch, and dinner.

JiaWei Chinese Restaurant - This restaurant serves lunch and dinner. Open select days.

Wave Cafe - This café serves lunch and light fare. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 70.62 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. At check-in, guests must provide a record of full COVID-19 vaccination. This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore) and ALLSAFE (Accor Hotels).

  • Children stay free
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Car not required
  • Security system
  • Children stay free: Maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Property does not offer on-site COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • The tax amount which is set in the 'Price details' and payable by the guest, will be subject to changes based on the tax rate at the time of payment of the applicable room charges.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately SGD 38 for adults and SGD 24 for children
  • Rollaway bed fee: SGD 70.62 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Roxy
  • Grand Mercure Roxy Hotel
  • Grand Mercure Roxy Hotel Singapore
  • Grand Mercure Roxy Singapore
  • Hotel Mercure Roxy
  • Mercure Hotel Roxy
  • Mercure Roxy Hotel
  • Roxy Grand Mercure
  • Roxy Grand Mercure Hotel
  • Roxy Mercure
  • Grand Mercure Roxy Singapore Hotel Singapore
  • Grand Mercure Singapore Roxy
  • Grand Mercure Singapore Roxy Hotel
  • Grand Accor Roxy Hotel
  • Mercure Singapore
  • Grand Mercure Singapore Roxy
  • Grand Mercure Singapore Roxy (SG Clean) Hotel
  • Grand Mercure Singapore Roxy (SG Clean) Singapore
  • Grand Mercure Singapore Roxy (SG Clean) Hotel Singapore

You should know

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.