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JEN Singapore Tanglin by Shangri-La (SG Clean)

4-star property
1A Cuscaden Road, Singapore, 1800 796 370
Choose Dates
4.2 out of 5
Very good!
See all 13 wotif Reviews

"Really nice hotel with good amenities. Couple of thinsg that we would have liked would be longer operation hours for the swimming pool and the rooms c ... " More

By a verified traveller on Mon 21 Mar 2022

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Hotel Description

JEN Singapore Tanglin by Shangri-La (SG Clean) puts you in the heart of Singapore, steps from Tanglin Mall and within a 10-minute stroll of Gleneagles Hospital. Highlights at this hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

A day of pampering at Spa at Traders Hotel can include deep-tissue massages, aromatherapy, and reflexology along with access to the sauna and spa tub. The restaurant, J65, is open for breakfast, lunch, and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, spa tub, sauna, and kids' swimming pool. Business amenities include conference space, a business center, and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also the convenience of free self parking.

Sights within a 10-minute walk of this 4-star Orchard hotel include Forum The Shopping Mall and Far East Shopping Centre.

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$239* Per night/room 16 Oct. - 17 Oct.

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room (Stay Eat Repeat Package)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

JEN Singapore Tanglin by Shangri-La (SG Clean) ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JEN Singapore Tanglin by Shangri-La (SG Clean)

Everyone (7) Couples (2) Family (2)
4 out of 5
Really nice hotel with good amenities. Couple of thinsg that we would have liked would be longer operation hours for the swimming pool and the rooms could be bigger.

Posted by on 21 Mar. 2022

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4 out of 5

Posted by on 30 Dec. 2019

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Comment from Hotel Management

31 Dec. 2019 by hjtsgm

Dear Traveller, thank you for the high score for your stay experience. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

5 out of 5
Modern design, good location, friendly staff. Breakfast was good value.

Posted by on 26 Oct. 2019

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Comment from Hotel Management

30 Oct. 2019 by hjtsgm

Dear Traveller, thank you for the review. We love your description of us and to know that overall, you enjoyed yourself. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

4 out of 5
Nice daily buffet breakfast was handy. Comfy bed and hotel close to shops.

Posted by on 13 Oct. 2019

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Comment from Hotel Management

22 Oct. 2019 by hjtsgm

Dear Traveller, we are delighted that you enjoyed yourself, and we much appreciate the nice words. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

4 out of 5

Posted by on 8 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by hjtsgm

Dear Traveller, thank you for your high marks for us via a review. We are so pleased that you enjoyed yourself, and look forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

3 out of 5
Loved the decor. Rooms were we'll put together. Front desk staff were lovely. Housekeeping were lax. Glass shards we're on our couch and floor. I cut my foot on one. It took ages for our small room to get serviced. We think our maid ma have been on her phone as my husband had to return it to her.

Posted by on 22 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by hjtsgm

Dear Traveller, thank you for your review. Whilst we are pleased that you enjoyed the room and decor, we have also noted your constructive comments. As we are unable to identify you through a review, please do contact us to share details that we may respond to your concerns. Our room-cleaning colleagues also do carry handheld phone for work communication. We sincerely hope we can welcome you back. Best regards, Vathsala Subramaniam, General Manager

5 out of 5
There's a real friendly feel about the hotel and a great price for Singapore

Posted by on 2 Apr. 2019

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Comment from Hotel Management

5 Apr. 2019 by hjtsgm

Dear Traveller, thank you for giving us a full score for your stay experience. We very much appreciate the nice words and look forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

5 out of 5
The staff were very helpful and the use of the room mobile phone in the Club rooms is an extra bonus.

Posted by on 22 Mar. 2019

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Comment from Hotel Management

5 Apr. 2019 by hjtsgm

Dear Traveller, thank you for giving us full marks for your recent experience. We appreciate the nice words and are so glad that you enjoyed your club room stay. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

1 out of 5
One front office staff I encountered was very unhelpful. Otherwise staff were efficient

Posted by on 21 Jan. 2019

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Comment from Hotel Management

1 Feb. 2019 by hjtsgm

Dear Traveller, we are sorry to read of your unhappy encounter with a member of our Front Desk team. Please do write to us directly to share the incident that we may take corrective action to improve our service. On a positive note, we are happy that you were well pleased with the other staff members. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

5 out of 5
Excellent hotel in every aspect. The service from staff was friendly and efficient without being overly formal. This made for a very relaxing stay and the facilities were on par with many 5 star hotels I've stayed in.

Posted by on 12 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by hjtsgm

Dear Tony, thank you for your review and giving us full marks for your stay satisfaction. We are so glad to have met expectation in all aspects of our facilities and service. Most importantly, you had a relaxing stay with us. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

About the JEN Singapore Tanglin by Shangri-La (SG Clean)

Location 1A Cuscaden Road, Singapore, 249716

Property Features

JEN Singapore Tanglin by Shangri-La (SG Clean) offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. A children's pool, a fitness center, and a sauna are also featured at the business-friendly JEN Singapore Tanglin by Shangri-La (SG Clean). You'll have access to the health club at a partner property. Self parking is free. This 4-star Singapore hotel is smoke free.

  • 565 guestrooms or units
  • 18 levels
  • 2 dining venues
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

JEN Singapore Tanglin by Shangri-La (SG Clean) offers 565 air-conditioned accommodations with safes and complimentary newspapers. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Electric kettle
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

J65 - This restaurant serves breakfast, lunch, and dinner.

Ah Hoi's Kitchen - This restaurant specializes in Singaporean cuisine and serves lunch and dinner.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SGD 106.0 per night.

Pet Policy

  • Pets and service animals are not allowed at JEN Singapore Tanglin by Shangri-La (SG Clean)

Policies

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore) and Shangri-La Cares (Shangri-La). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals not allowed
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property follows a brand or regulatory agency's sanitisation guidelines Shangri-La Cares (Shangri-La)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 38.00 for adults and SGD 19.00 for children (approximately)
  • Rollaway bed fee: SGD 106.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Traders
  • Hotel Traders Singapore
  • Singapore Hotel Traders
  • Singapore Traders
  • Singapore Traders Hotel
  • Traders Hotel
  • Traders Singapore
  • Traders Singapore Hotel
  • Hotel Jen Tanglin Shangri-La
  • Jen Tanglin Singapore Shangri-La
  • Jen Tanglin Shangri-La
  • Hotel Jen Tanglin Singapore by Shangri La
  • Hotel Jen Tanglin
  • Jen Tanglin Singapore
  • Jen Tanglin
  • Hotel Jen Tanglin Singapore (Formerly Traders Hotel)
  • Traders Hotel Singapore
  • Hotel Hotel Jen Tanglin Singapore by Shangri-La Singapore
  • Singapore Hotel Jen Tanglin Singapore by Shangri-La Hotel
  • Hotel Hotel Jen Tanglin Singapore by Shangri-La
  • Hotel Jen Tanglin Singapore by Shangri La
  • Hotel Jen Tanglin Singapore Shangri-La
  • Hotel Jen Tanglin Shangri-La
  • Jen Tanglin Singapore Shangri-La
  • Jen Tanglin Shangri-La
  • Hotel Jen Tanglin Singapore by Shangri-La Singapore
  • Hotel Jen Tanglin Singapore
  • Hotel Jen Tanglin Singapore (Formerly Traders Hotel)
  • Traders Hotel Singapore
  • Jen Tanglin Singapore Shangri
  • JEN Singapore Tanglin by Shangri La
  • Hotel Jen Tanglin Singapore (SG Clean)
  • Hotel Jen Tanglin Singapore by Shangri La

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.