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Orchard Hotel Singapore (SG Clean)

4.5-star property
442 Orchard Road, Singapore, 1800 796 370
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3.4 out of 5
See all 12 wotif Reviews

"The room was quite nice although the renovations looked a bit shoddy overall. The staff was friendly and welcoming throughout and overall a nice exper ... " More

By a verified traveller on Thu 15 Sep 2022

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Hotel Description

A luxury stay in the heart of Singapore awaits you at Orchard Hotel Singapore (SG Clean). You'll be 1.4 km (0.9 mi) from Orchard Road and 1.2 km (0.7 mi) from Singapore Botanic Gardens. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and a nightclub.

The café, Orchard Cafe, is open for breakfast, brunch, lunch, and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. 21605 square feet (2007 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Added amenities include free WiFi in public areas, a gym, and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking.

You'll be 3.6 km (2.2 mi) from Bugis Street Shopping District and 4.2 km (2.6 mi) from Raffles Place with a stay at this 4.5-star Orchard hotel.

Grand Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$260* Per night/room 30 Jun. - 1 Jul.

Premier Club King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premier Club Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Signature Premier

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Family King

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Orchard Hotel Singapore (SG Clean) ratings based on 12 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Orchard Hotel Singapore (SG Clean)

Everyone (4) Couples (5) Family (3)
2 out of 5
Still a good hotel A lot of the old perks are gone. Hard to get anyone to help with bags. Reception slow. Not enough staff. Pens and pads in rooms. Water bottles. They close the connect to Claymore form 10pm to 10am Be far better 12midnight to 8am And so many small business nearby now closed.

Posted by on 8 Nov. 2022

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Comment from Hotel Management

13 Nov. 2022 by Best regards, Nick Chia Executive Assistant Manage

Dear Jason,Thank you for taking the time to review your stay at the Orchard Hotel Singapore. We are sorry that certain aspects of the hotel did not meet your expectations. Please be rest assured that this does not reflect our usual standard. Your feedback is valuable to us, and we are reviewing your areas of concern. Nonetheless, we hope for more opportunities to welcome you again for an improved experience. Best regards,Nick ChiaExecutive Assistant Manager

5 out of 5
The room was quite nice although the renovations looked a bit shoddy overall. The staff was friendly and welcoming throughout and overall a nice experience. The highlight was definitely the Orchard cafe, our breakfast was exceptional every day, with different stations for each type of cuisine and with amazing staff that went above and beyond in making the floor run like clockwork. Loved it!

Posted by on 15 Sep. 2022

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Comment from Hotel Management

17 Sep. 2022 by Quam Kponton, Director Of Rooms

Dear Alexis,Thank you for your excellent rating and compliment for the Orchard Hotel Singapore. We are thrilled to hear that you had enjoyed your stay and had been well taken care of.We look forward to welcoming you again in the near future.

4 out of 5
Condition and ambience of the room was excellent; beds comfortable. Would have been good to have a mini bar stocked as I was very thirsty on arrival. Otherwise an relatively affordable location with good facilities. Would stay here again.

Posted by on 23 Aug. 2022

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Comment from Hotel Management

27 Aug. 2022 by Quam Kponton, Director of Rooms

Dear Min,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed staying with us.In regards to the mini bar, please kindly note that due to Covid-19 procedures, we have removed the mini bar items. We apologize for the inconvenience caused. Nonetheless, we look forward to more opportunities to welcome and serve you again.

3 out of 5
Its at the end of shopping part of Orchard rd so walkable. Room was quite small ,theres no microwave, or top sheet which for a 4 star we thought there would be. On the whole its clean,safe, would probably stay again if the price was right

Posted by on 29 Jul. 2022

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Comment from Hotel Management

30 Jul. 2022 by Quam Kponton, Director of Rooms

Dear Karen Wyn, Thank you for taking the time to review your stay at the Orchard Hotel Singapore. We look forward to more opportunities to welcome and serve you again.

2 out of 5
The room looked nothing like the room we booked. The room shown on the booking site was modern and spacious. We were then told that we’d been upgraded. The room we got was in the orchard tower room 1525. Out dated dirty and very dark. The carpet had lots of stains and it was dirty. the main sliding door from the bedroom to the bathroom was jammed fully open. Ive stayed at this hotel more than 10 times but always in the claymore tower telling my wife how nice this hotel was. We were promised a refund for the late check out which we are yet to receive. Overall we were bitterly disappointed.

Posted by on 25 Jul. 2022

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Comment from Hotel Management

27 Jul. 2022 by Quam Kponton, Director of Rooms

Dear Chris, Thank you for your taking the time to share your experience. We are very sorry that the room did not meet your expectations. Your feedback is valuable and important to us and we thank you for bringing this to our attention. Please be assured that your comments have been shared with the relevant departments for their immediate action. Meanwhile, we hope for more opportunities to welcome you back for an improved stay.

5 out of 5
Excellent service

Posted by on 29 Apr. 2022

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Comment from Hotel Management

27 May 2022 by Best Regards, Director of Rooms Quam Kponton

Dear nigel, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you have liked our service. We look forward to more opportunities to welcome you again in the near future.

4 out of 5

Posted by on 2 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Jean-Philippe Jacopin

Dear Guest, Your favourable rating for the Orchard Hotel Singapore, is very much appreciated. It will be our pleasure to look forward to your continuous support. Warm Regards

2 out of 5
The staff were rude and had to even speak to the manager who didn’t appear to be likely to pass feedback on.

Posted by on 25 Nov. 2019

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Comment from Hotel Management

27 Nov. 2019 by Delilah Hamid

Dear Guest, Thank you for your rating. We sincerely apologise for the unpleasant experience. Thank you for bringing this to our attention. Rudeness will not be condoned and we will review this with the Team, to prevent recurrence of such incidents. Meanwhile, we hope for another opportunity to serve you again. Warm Regards

3 out of 5
Location great, nice swimming pool, room overdue for upgrade eg patched bath, plaster patched unfinished ceiling, moving wc seat etc should have been better for the price

Posted by on 3 Nov. 2019

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Comment from Hotel Management

5 Nov. 2019 by Delilah Hamid

Dear Guest, Your favourable rating for the Orchard Hotel Singapore is much appreciated. We are delighted that you had enjoyed our location and pool facilities. Your comments of the areas of deficiency has been noted. You may like to know that, at this point, only the Grand Deluxe Rooms have recently been through an enhancement program. And, we have not finalised on our plans for the rest of the rooms. Nonetheless, we hope this will not preclude your future support for the Orchard Hotel Singapore. Warm Regards

3 out of 5

Posted by on 11 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Delilah Hamid

Dear Guest, Thank you for your rating for the Orchard Hotel Singapore. We hope you had a pleasant stay experience. And, we look forward to welcome you again, in not too distant future. Warm Regards

About the Orchard Hotel Singapore (SG Clean)

Location 442 Orchard Road, Singapore, 238879

Property Features

Orchard Hotel Singapore (SG Clean) offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 21605 square feet (2007 square meters) and includes a conference center. A nightclub, tour/ticket assistance, and multilingual staff are also featured at the luxury Orchard Hotel Singapore (SG Clean). You'll have access to the outdoor pool at a partner property. For a fee, parking is available. This 4.5-star Singapore hotel is smoke free.

  • 656 guestrooms or units
  • 18 levels
  • 2 buildings
  • 2 dining venues
  • 21605 sq ft of conference space
  • 2007 sq m of conference space
  • Nightclub
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Metro station: Orchard Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Orchard Hotel Singapore (SG Clean) offers 656 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. A pillow menu is available. LCD televisions come with cable channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Orchard Cafe - This café serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.

Hua Ting Restaurant - This restaurant specializes in Chinese cuisine and serves lunch, dinner, and light fare. A children's menu is available. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SGD 94.16 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore) and We Clean. We Care. We Welcome. (Millennium).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property follows a brand or regulatory agency's sanitisation guidelines We Clean. We Care. We Welcome. (Millennium)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Masks are compulsory at the property
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • The tax amount which is set in the 'Price details' and payable by the guest, will be subject to changes based on the tax rate at the time of payment of the applicable room charges.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SGD 44.73 for adults and SGD 22.36 for children
  • Rollaway bed fee: SGD 94.16 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Singapore Orchard
  • Orchard Hotel Singapore
  • Singapore Orchard Hotel
  • Orchard Hotel Singapore
  • Orchard Singapore Sg Clean
  • Orchard Hotel Singapore (SG Clean) Hotel
  • Orchard Hotel Singapore (SG Clean) Singapore
  • Orchard Hotel Singapore (SG Clean) Hotel Singapore

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.