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Orchard Hotel Singapore (SG Clean)

4.5-star property
442 Orchard Road, Singapore, 1800 796 370
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3.9 out of 5
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See all 14 Wotif Reviews

"Location great, nice swimming pool, room overdue for upgrade eg patched bath, plaster patched unfinished ceiling, moving wc seat etc should have been ... " More

By a verified traveller on Sun 03 Nov 2019

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Hotel Description

A luxury stay in the heart of Singapore awaits you at Orchard Hotel Singapore (SG Clean). Within steps you'll find Orchard Road and Royal Thai Embassy within a short 5-minute stroll. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and a nightclub.

You can enjoy LCD TVs with cable channels, and all 656 rooms feature free WiFi, coffee/tea makers, and free newspapers. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. 24-hour room service, free bottled water, and safes are also available.

The café, Orchard Cafe, is open for breakfast, brunch, lunch, and dinner. For a drink, you can stop by the hotel's own poolside bar. 21605 square feet (2007 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Added amenities include free WiFi in public areas, a fitness center, and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of free valet parking.

Attractions within a 10-minute walk of this 4.5-star Orchard hotel include ION Orchard and Lucky Plaza.

Grand Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$148* Per night/room 5 Feb. - 6 Feb.

Premier Club King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Premier Club Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Signature Premier

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Family King

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Orchard Hotel Singapore (SG Clean) ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Orchard Hotel Singapore (SG Clean)

Everyone (10) Couples (3) Family (2)
4 out of 5

Posted by on 2 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Jean-Philippe Jacopin

Dear Guest, Your favourable rating for the Orchard Hotel Singapore, is very much appreciated. It will be our pleasure to look forward to your continuous support. Warm Regards

2 out of 5
The staff were rude and had to even speak to the manager who didn’t appear to be likely to pass feedback on.

Posted by on 25 Nov. 2019

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Comment from Hotel Management

27 Nov. 2019 by Delilah Hamid

Dear Guest, Thank you for your rating. We sincerely apologise for the unpleasant experience. Thank you for bringing this to our attention. Rudeness will not be condoned and we will review this with the Team, to prevent recurrence of such incidents. Meanwhile, we hope for another opportunity to serve you again. Warm Regards

3 out of 5
Location great, nice swimming pool, room overdue for upgrade eg patched bath, plaster patched unfinished ceiling, moving wc seat etc should have been better for the price

Posted by on 3 Nov. 2019

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Comment from Hotel Management

5 Nov. 2019 by Delilah Hamid

Dear Guest, Your favourable rating for the Orchard Hotel Singapore is much appreciated. We are delighted that you had enjoyed our location and pool facilities. Your comments of the areas of deficiency has been noted. You may like to know that, at this point, only the Grand Deluxe Rooms have recently been through an enhancement program. And, we have not finalised on our plans for the rest of the rooms. Nonetheless, we hope this will not preclude your future support for the Orchard Hotel Singapore. Warm Regards

3 out of 5

Posted by on 11 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Delilah Hamid

Dear Guest, Thank you for your rating for the Orchard Hotel Singapore. We hope you had a pleasant stay experience. And, we look forward to welcome you again, in not too distant future. Warm Regards

5 out of 5
Signature lounge, cocktails and breakfast. No dislikes.

Posted by on 25 May 2019

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Comment from Hotel Management

25 May 2019 by Nelson Wang - Guest Experience Manager

Dear Value Guest, Thank you for your excellent review rating for the Orchard Hotel Singapore. We are delighted that you had enjoyed our signature lounge, cocktails and breakfast. We hope you had a pleasant and comfortable stay experience. It will be our pleasure to look forward to your continued support. Warm Regards

3 out of 5
Have stayed in Millenium hotels of this star rating in NZ. This was not up to that level. The room itself was not too bad and the bed was one of the most comfortable I have slept in, but the room was let down by a small tired bathroom which you had to step into the bath to take a shower. We had issues with no hot water on a number of occasions which we reported. General answer was “ just run it for a while”. They take great pride in the newly refurbished entrance/foyer where they should have spent the money on refurbishing the rooms. Falls short of four star.

Posted by , from Port Macquarie,AU on 21 Mar. 2019

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Comment from Hotel Management

22 Mar. 2019 by Delilah Hamnid

Dear DaveP, Thank you for your valuable feedback. We are sorry that the bathroom did not meet your expectation. You may like to know that our rooms, at the Orchard Wing, are currently undergoing an enhancement, by phases. On completion, we hope to offer our guests a more comfortable stay experience. In the meanwhile, unless we have the room number, we are unable to conduct a thorough check on the hot water issue. However, the relevant department will run a check in the general system. We seek your kind understanding. And, hope for indulgence in your continued support. Warm Regards

5 out of 5
Nice hotel, excellent location in relation to Orchard Road and MRT Station

Posted by , from Queensland, Australia on 14 Nov. 2018

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Comment from Hotel Management

15 Nov. 2018 by Delilah Hamid

Dear Andre, Your fabulous review rating for the Orchard Hotel Singapore is much appreciated. We are delighted that you enjoy our location and facilities. It will be our pleasure to look forward to your continued support. Warm Regards

4 out of 5

Posted by on 25 Oct. 2018

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Comment from Hotel Management

6 Nov. 2018 by Lynn Kim

Dear Guest, Thank you for your review rating on the Orchard Hotel Singapore. We hope you had a memorable stay. And, we look forward to serving you again, in not too distant future. Warm regards,

2 out of 5
Renovations going on at lobby which not notified of. Promised in room mini bar free - but mini bar was empty.

Posted by , from Papua New Guinea on 27 Sep. 2018

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Comment from Hotel Management

23 Nov. 2018 by Delilah Hamid

Dear Jason, Thank you for your review rating on the Orchard Hotel Singapore. Please allow us to share that information on the facilities enhancement program was indicated on the Expedia website. Nonetheless, we apologise for any inconvenience that may have disrupted your stay experience. On completion of the program, we hope to offer our guests an elevated stay experience. We ask for your kind understanding and indulgence in your continued support. Warm Regards

5 out of 5
Great hotel but lobby was being renovated, executive lounge staff were very helpful.

Posted by on 12 Sep. 2018

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Comment from Hotel Management

13 Sep. 2018 by Delilah Hamid

Dear Guest, Thank you for your excellent review rating, for the Orchard Hotel, Singapore. It was necessary to upgrade our facilities in order to enhance our guest experience and, for the hotel to remain relevant and competitive. We are also very glad that you had enjoyed the services at the Executive Club Lounge. It will be our pleasure to look forward to more opportunities to welcome you again, in not too distant future. Warm Regards

About the Orchard Hotel Singapore (SG Clean)

Location 442 Orchard Road, Singapore, 238879

Property Features

Orchard Hotel Singapore (SG Clean) offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the pool bar. WiFi and wired Internet are free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 21605 square feet (2007 square meters) and includes a conference center. A nightclub, tour/ticket assistance, and multilingual staff are also featured at the luxury Orchard Hotel Singapore (SG Clean). You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Singapore hotel.

  • 656 guestrooms or units
  • 18 levels
  • 2 buildings
  • 2 dining venues
  • 21605 sq ft of conference space
  • 2007 sq m of conference space
  • Nightclub
  • Bar by the pool
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Changi Airport (SIN) (24.2 km / 15 mi)
  • Metro station: Orchard Station (0.6 km / 0.4 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Orchard Hotel Singapore (SG Clean) offers 656 accommodations with safes and complimentary newspapers. A pillow menu is available. LCD televisions come with cable channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Orchard Cafe - This café serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.

Hua Ting Restaurant - This restaurant specializes in Chinese cuisine and serves lunch, dinner, and light fare. A children's menu is available. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SGD 94.16 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property affirms that it follows sanitization practices of SG Clean (Singapore) and We Clean. We Care. We Welcome. (Millennium) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property follows a brand or regulatory agency's sanitisation guidelines We Clean. We Care. We Welcome. (Millennium)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Masks are compulsory at the property
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 44.73 for adults and SGD 22.36 for children (approximately)
  • Rollaway bed fee: SGD 94.16 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Singapore Orchard
  • Orchard Hotel Singapore
  • Singapore Orchard Hotel
  • Orchard Hotel Singapore
  • Orchard Singapore Sg Clean
  • Orchard Hotel Singapore (SG Clean) Hotel
  • Orchard Hotel Singapore (SG Clean) Singapore
  • Orchard Hotel Singapore (SG Clean) Hotel Singapore

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.