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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
Central Singapore hotel connected to a shopping centre, steps from Orchard Central

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free pool cabanas
Deluxe Room (Family)
Outdoor pool, open 6:00 AM to 10:30 PM, free pool cabanas
Meeting facility
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Room service
The current price is AU$356
includes taxes & fees
21 July - 22 July

Explore the area

Map
277 Orchard Road, Singapore, 238858
  • Orchard Road
    ‪2 min walk‬
  • National Museum of Singapore
    ‪15 min walk‬
  • Bugis Street Shopping District
    ‪19 min walk‬
  • Singapore (SIN-Changi)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(47 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family)

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(65 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Twin Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(16 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

8.6 out of 10
Excellent
(16 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

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About the area

Singapore

JEN Singapore Orchardgateway by Shangri-La puts you in the heart of Singapore, connected to a shopping centre and within a 20-minute stroll of Orchard Central and National Museum of Singapore. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Makan at Jen, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Trippi is the hotel's own rooftop bar, serving drinks along with light fare. Enjoy the 24-hour gym, Hot tub, free pool cabanas and pool loungers. Meeting rooms and conference space are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of limited parking. .With a stay at this 4-property class Orchard hotel, you'll be 1.6 km (1 mi) from Peranakan Museum.

What's nearby

  • Orchard Central - 1 min walk - 0.0 km
  • Orchard Road - 2 min walk - 0.2 km
  • National Museum of Singapore - 15 min walk - 1.3 km
  • Bugis Street Shopping District - 19 min walk - 1.6 km
  • Marina Bay Sands Casino - 5 min drive - 4.1 km

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Don Don Donki - ‬3 min walk
  • ‪Guzman Y Gomez - Orchard Gateway - ‬3 min walk
  • ‪Coffeesmith - ‬3 min walk
  • ‪Drink Drunk Donki - ‬3 min walk
  • ‪Makan, Jen - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

Central Singapore hotel connected to a shopping centre, steps from Orchard Central
JEN Singapore Orchardgateway by Shangri-La offers its guests an outdoor pool, a 24-hour health club, and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A rooftop terrace, a vending machine, and concierge services are also featured at the business-friendly JEN Singapore Orchardgateway by Shangri-La. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Singapore hotel.

  • 499 guestrooms or units
  • 10 levels
  • Conference rooms
  • 42 sq. m of conference space
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Computer for guest use
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

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  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,007 reviews
The price is AU$325
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Singapore Orchardgateway by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 107.91 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SGD 45.14 for adults and from SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:30 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

What is the cancellation policy at JEN Singapore Orchardgateway by Shangri-La?

JEN Singapore Orchardgateway by Shangri-La offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of 13 July 2025, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on 21 July 2025 start from AU$355.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JEN Singapore Orchardgateway by Shangri-La?

Yep, JEN Singapore Orchardgateway by Shangri-La has a free self car park. Onsite parking is limited.

Are there any beaches close to JEN Singapore Orchardgateway by Shangri-La?

The closest beach to JEN Singapore Orchardgateway by Shangri-La is Siloso Beach (5.8 km).

Does JEN Singapore Orchardgateway by Shangri-La have a pool?

Yep, and guests love it! JEN Singapore Orchardgateway by Shangri-La has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 10:30 PM.

What luxury perks are available at JEN Singapore Orchardgateway by Shangri-La?

JEN Singapore Orchardgateway by Shangri-La features a 24-hour health club, an outdoor pool and free pool cabanas.

Is JEN Singapore Orchardgateway by Shangri-La family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that JEN Singapore Orchardgateway by Shangri-La is a hit with families.

Does JEN Singapore Orchardgateway by Shangri-La serve breakfast?

Yeah, buffet brekkie is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at JEN Singapore Orchardgateway by Shangri-La?

No, JEN Singapore Orchardgateway by Shangri-La does not offer an airport shuttle service.

Is there a bar or restaurant at JEN Singapore Orchardgateway by Shangri-La?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at JEN Singapore Orchardgateway by Shangri-La?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?

No, pets and service animals are not allowed.

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1042 reviews
Rating 8 - Good. 273 out of 1042 reviews
Rating 6 - Okay. 63 out of 1042 reviews
Rating 4 - Poor. 21 out of 1042 reviews
Rating 2 - Terrible. 19 out of 1042 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

garry

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jun 2025

10/10 Excellent

Patrick, Calgary

Stayed 3 nights in Apr 2025

10/10 Excellent

Joseph Ablola, Mount Prospect

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is easily accessible. It is surrounded by shopping and dining places. The staff are also friendly and helpful. One of the best value propositions if you are staying in Singapore.
Stayed 2 nights in Apr 2025

10/10 Excellent

Neville Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent. Minor issues, bed pillows were less than comfortable. We enjoyed the Club facility, again excellent but could improve with additional gluten free food and less deep foods.
Stayed 7 nights in Mar 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a very good location. Rooftop pool was amazing. Only thing that let it down was the we booked a King Deluxe room for 2 adults and 2 children but there were only beds for 3 people. This room type should not be an option when booking for 4
Stayed 3 nights in Apr 2025

8/10 Good

Zhi Xuan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a staycation at this hotel, which is conveniently located next to Orchard Gateway, and near 313@Somerset and Orchard Central. The nearest MRT station is Somerset. The check-in process was smooth. The receptionist on the first floor was friendly and directed me to the 10th floor. The staff who checked me in was both professional and welcoming. However, the service during checkout was inconsistent. I was disturbed at 9 AM by room service knocking on the door, asking if I needed room service, despite having the "Do Not Disturb" sign on. It made me question if the sign was effective. The day before checkout, I inquired about a late checkout, and the receptionist confirmed I could check out at 1:30 PM. However, around 1 PM, I received a call asking if I was checking out or staying another night since the system didn’t show the late checkout. It seemed there was a communication breakdown. The room was clean, though there was an odd smell near the entrance, likely from one of the furniture pieces. The bathroom and toilet were clean, with well-stocked hygiene kits. Coffee and tea packs were available as well. There was an ice maker and vending machine near the lift lobby. I also enjoyed the pool, where lifeguards were present for safety. When the weather turned bad, they made sure we were safe. I had drinks and snacks while enjoying a great view beside the pool.
Stayed 2 nights in Apr 2025

10/10 Excellent

Bharti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, well organised breakfast, lots to choose from, in an area close to sightseeing places, good views from the room. Friendly staff! Would definitely visit again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Yin Yee

Stayed 1 night in Mar 2025

10/10 Excellent

Mark Wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Pauline

Travelled with partner
Liked: Amenities
if you want a hotel in the main shopping area of Singapore this one is perfect. The pool on the top of the hotel was amazing, the prices for the drinks were quite high but you pay for the view and the ambiance. If you can book a club room it enables you to use the quiet cool lounge, have breakfast, snacks in the afternoon and a couple of hours 17:30 - 19:30 of free drinks and nibbles in the evening.The staff are all amazing and extremely helpful.
Stayed 4 nights in Mar 2025

10/10 Excellent

Rossano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel at a very reasonable price in one of the best areas of Singapore. I highly recommend it
Stayed 3 nights in Feb 2025

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were attentive. Some of the food in the Club Lounge (eg macarons) were amazing. The rooftop pool was fun
Stayed 6 nights in Mar 2025

8/10 Good

Ja

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and central. The club lounge was super.
Stayed 2 nights in Feb 2025

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very friendly, clean and efficient
Stayed 3 nights in Mar 2025

8/10 Good

Melanie

Stayed 7 nights in Mar 2025

10/10 Excellent

Kaori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room with one king-size bed, but there was also a small single bed added, so the four of us could stay comfortably. The receptionist was very kind, which was great. The place was clean everywhere. However, when I requested an extra face towel, a Chinese staff member brought me a bath towel instead. I told her that I had asked for a face towel, but she replied, “I don’t understand English, only Chinese.” But she didn’t seem rude, so it didn’t bother me.
Stayed 2 nights in Mar 2025

10/10 Excellent

Rossano

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant, very clean, great services
Stayed 1 night in Mar 2025

10/10 Excellent

Sokheang

Stayed 4 nights in Mar 2025

10/10 Excellent

THUY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Khaja Mansoor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Hyder

Stayed 1 night in Mar 2025

10/10 Excellent

Chad

Stayed 2 nights in Feb 2025

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good standard 4 star. Breakfast very good, but very busy which the team managed well. Shops galore around the brought. Subway directly below the hotel, well connected. 1-2mile walk to the centre. Nice room, clean and bright.
Stayed 3 nights in Feb 2025