The restaurant, Makan at Jen, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Bay Watch at Jen is the hotel's own rooftop bar, serving drinks along with light fare. Enjoy the 24-hour gym, spa tub, free pool cabanas, and pool loungers. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of free self parking.
With a stay at this 4-star Orchard hotel, you'll be 1.6 km (1 mi) from Peranakan Museum.
21 Feb. 2020 by Julian Wipper
Hi Andrew Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
20 Jan. 2020 by Julian Wipper
Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
13 Jan. 2020 by Julian Wipper
Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool, our central location and our efficient hotel robot butler, Jeno. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
6 Jan. 2020 by Julian Wipper
Hi Traveller Thank you for sharing your awesome experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you how we can gain the full rating from you to give you the best experience for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
5 Dec. 2019 by Julian Wipper
Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you what your favourite part of the hotel is for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
20 Nov. 2019 by Julian Wipper
Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our delectable breakfast buffet, our award-winning rooftop infinity pool and our central location. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Look out for our hotel robot butler, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore
JEN Singapore Orchardgateway by Shangri-La (SG Clean) offers its guests an outdoor pool, a 24-hour health club, and a spa tub. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 452 square feet (42 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly JEN Singapore Orchardgateway by Shangri-La (SG Clean). Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Singapore hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
JEN Singapore Orchardgateway by Shangri-La (SG Clean) offers 499 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Bay Watch at Jen - This poolside rooftop bar serves light fare only.
Lounge at Jen - Onsite bar.
Late night fare is available from 24-hour room service.
An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Front desk staff will greet guests on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore) and Shangri-La Cares (Shangri-La).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
