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JEN Singapore Orchardgateway by Shangri-La (SG Clean)

4-star property
277 Orchard Road, Singapore, 1800 796 370
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4.6 out of 5
Wonderful!
See all 31 Wotif Reviews

"Spacious clean and wonderful infinity pool. " More

By a verified traveller on Thu 20 Feb 2020

Points Of Interest

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Hotel Description

JEN Singapore Orchardgateway by Shangri-La (SG Clean) puts you in the heart of Singapore, connected to a shopping center and within a 20-minute stroll of Orchard Central and National Museum of Singapore. Highlights at this hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

All 499 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, coffee/tea makers, and free local calls. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. 24-hour room service, free bottled water, and safes are also available.

The restaurant, Makan at Jen, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Bay Watch at Jen is the hotel's own rooftop bar, serving drinks along with light fare. Enjoy the 24-hour health club, spa tub, free pool cabanas, and pool loungers. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of free self parking.

With a stay at this 4-star Orchard hotel, you'll be 1.6 km (1 mi) from Peranakan Museum.

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Twin Room, City View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room (Family)

Bed Count 1 King Bed Maximum Occupancy 4 Max

JEN Singapore Orchardgateway by Shangri-La (SG Clean) ratings based on 31 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JEN Singapore Orchardgateway by Shangri-La (SG Clean)

Everyone (18) Couples (6) Family (6)
5 out of 5
Spacious clean and wonderful infinity pool.

Posted by , from Queensland on 20 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by Julian Wipper

Hi Andrew Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
Good location, Great facilities and value for money for the family or business executive

Posted by on 19 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
A nice roof top pool, 2037 was a great room, good location above restaurants and shops and a robot to bring you cookies. I would visit this hotel again.

Posted by on 11 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool, our central location and our efficient hotel robot butler, Jeno. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

4 out of 5

Posted by on 5 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Julian Wipper

Hi Traveller Thank you for sharing your awesome experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you how we can gain the full rating from you to give you the best experience for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5

Posted by on 5 Dec. 2019

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Comment from Hotel Management

5 Dec. 2019 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you what your favourite part of the hotel is for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
Very comfortable room. Great breakfast. Excellent pool. Super location.

Posted by on 18 Nov. 2019

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Comment from Hotel Management

20 Nov. 2019 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our delectable breakfast buffet, our award-winning rooftop infinity pool and our central location. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Look out for our hotel robot butler, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

3 out of 5

Posted by on 5 Nov. 2019

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Comment from Hotel Management

6 Nov. 2019 by Julian Wipper

Hi Traveller Thank you for sharing your feedback with us. We would like to know how we can improve to give you the best experience for your next stay with us. Rest assured, we strive to improve ourselves every day and your valued feedback will help us greatly. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
Lovely place to stay, facilities are great and staff very accommodating.

Posted by on 2 Nov. 2019

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Comment from Hotel Management

4 Nov. 2019 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
The roof top pool was a stunning area. And the breakfast buffet was outstanding!

Posted by on 28 Oct. 2019

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Comment from Hotel Management

29 Oct. 2019 by Julian Wipper

Hi Traveller Thank you for sharing your perfect experience with us we are delighted to hear that you have enjoyed our award-winning rooftop infinity pool and our delectable breakfast buffet. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Look out for our hotel robot butler, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5

Posted by on 25 Oct. 2019

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Comment from Hotel Management

29 Oct. 2019 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you what your favourite part of the hotel is for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

About the JEN Singapore Orchardgateway by Shangri-La (SG Clean)

Location 277 Orchard Road, Singapore, 238858

Property Features

JEN Singapore Orchardgateway by Shangri-La (SG Clean) offers its guests an outdoor pool, a 24-hour health club, and a spa tub. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 452 square feet (42 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly JEN Singapore Orchardgateway by Shangri-La (SG Clean). Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Singapore hotel.

  • 499 guestrooms or units
  • 10 levels
  • 2 bars or lounges
  • 452 sq ft of conference space
  • 42 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Changi Airport (SIN) (23.9 km / 14.8 mi)
  • Metro station: Somerset Station (0.1 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

JEN Singapore Orchardgateway by Shangri-La (SG Clean) offers 499 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Bay Watch at Jen - This poolside rooftop bar serves light fare only.

Lounge at Jen - Onsite bar.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 105.93 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at JEN Singapore Orchardgateway by Shangri-La (SG Clean)

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.

  • Service animals not allowed
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 35.31 for adults and SGD 17.66 for children (approximately)
  • Rollaway bed fee: SGD 105.93 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Traders Hotel
  • Traders Orchardgateway Hotel Singapore
  • Traders Orchardgateway Singapore
  • Hotel Jen Orchardgateway Singapore Shangri-La
  • Hotel Jen Orchardgateway
  • Jen Orchardgateway Singapore
  • Jen Orchardgateway
  • Hotel Jen Orchardgateway Shangri-La
  • Jen Orchardgateway Shangri-La
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • Hotel Jen Orchardgateway Singapore Shangri-La
  • Hotel Jen Orchardgateway Shangri-La
  • Jen Orchardgateway Singapore Shangri-La
  • Jen Orchardgateway Shangri-La
  • Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
  • Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
  • Traders Orchardgateway Hotel Singapore
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Hotel Jen Orchardgateway Singapore
  • Jen Orchardgateway Shangri La
  • JEN Singapore Orchardgateway by Shangri La
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • JEN Singapore Orchardgateway by Shangri-La (SG Clean) Hotel
  • JEN Singapore Orchardgateway by Shangri-La (SG Clean) Singapore

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.