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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
Central Singapore hotel connected to a shopping centre, steps from Orchard Central

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Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free pool cabanas
Exterior
In-room safe, desk, blackout curtains, iron/ironing board
Daily buffet breakfast (SGD 45.14 per person)
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

9.0

Wonderful

Popular amenities

  • Restaurant
  • Breakfast available
  • Pool
  • Bar
    BarBar
  • Hot tub
    Hot tubHot tub
  • Room service
    Room serviceRoom service

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
277 Orchard Road, Singapore, 238858
  • Popular LocationOrchard Road5 min walk
  • Popular LocationBugis Street Shopping District20 min walk
  • Popular LocationMarina Bay Sands Skypark5 min drive
  • AirportSingapore (SIN-Changi)29 min drive

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4.4 out of 5, Excellent, (1007)
The price is AU$313
for 1 night
includes taxes & fees
10 Aug - 11 Aug
JEN Singapore Tanglin by Shangri-La

About the area

Singapore

JEN Singapore Orchardgateway by Shangri-La puts you in the heart of Singapore, connected to a shopping centre and within a 20-minute stroll of Orchard Central and National Museum of Singapore. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Makan at Jen, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Trippi is the hotel's own rooftop bar, serving drinks along with light fare. Enjoy the 24-hour gym, Hot tub, free pool cabanas and pool loungers. 452 square feet (42 square metres) of event facilities include meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of limited parking. .With a stay at this 4-property class Orchard hotel, you'll be 1.6 km (1 mi) from Peranakan Museum.

What's nearby

  • Orchard Road - 5 min walk
  • Bugis Street Shopping District - 20 min walk
  • Mustafa Centre - 4 min drive
  • Marina Bay Sands Skypark - 5 min drive
  • Marina Bay Sands Casino - 6 min drive

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Don Don Donki - ‬3 min walk
  • ‪Guzman Y Gomez - Orchard Gateway - ‬3 min walk
  • ‪Coffeesmith - ‬3 min walk
  • Hai Di Lao 海底捞火锅
  • ‪Drink Drunk Donki - ‬3 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

Central Singapore hotel connected to a shopping centre, steps from Orchard Central
JEN Singapore Orchardgateway by Shangri-La offers its guests an outdoor pool, a 24-hour health club, and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 452 square feet (42 square metres) and includes conference space. A rooftop terrace, a vending machine, and concierge services are also featured at the business-friendly JEN Singapore Orchardgateway by Shangri-La. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Singapore hotel.

  • 499 guestrooms or units
  • 10 levels
  • Conference rooms
  • 452 sq ft of conference space
  • 42 sq. m of conference space
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Computer for guest use
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Outdoor pool
  • Spa tub

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Singapore Orchardgateway by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 107.91 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SGD 45.14 for adults and from SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:30 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

What is the cancellation policy at JEN Singapore Orchardgateway by Shangri-La?

JEN Singapore Orchardgateway by Shangri-La offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of 27 July 2024, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on 27 Aug 2024 start from AU$340.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JEN Singapore Orchardgateway by Shangri-La?

Yep, JEN Singapore Orchardgateway by Shangri-La has a free self car park. Onsite parking is limited.

Are there any beaches close to JEN Singapore Orchardgateway by Shangri-La?

The closest beach to JEN Singapore Orchardgateway by Shangri-La is Siloso Beach (5.8 km).

Does JEN Singapore Orchardgateway by Shangri-La have a pool?

Yep, and guests love it! JEN Singapore Orchardgateway by Shangri-La has a pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 10:30 PM.

What luxury perks are available at JEN Singapore Orchardgateway by Shangri-La?

JEN Singapore Orchardgateway by Shangri-La features a 24-hour health club, an outdoor pool and free pool cabanas.

Is JEN Singapore Orchardgateway by Shangri-La family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that JEN Singapore Orchardgateway by Shangri-La is a hit with families.

Does JEN Singapore Orchardgateway by Shangri-La serve breakfast?

Yeah, buffet brekkie is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at JEN Singapore Orchardgateway by Shangri-La?

No, JEN Singapore Orchardgateway by Shangri-La does not offer an airport shuttle service.

Is there a bar or restaurant at JEN Singapore Orchardgateway by Shangri-La?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at JEN Singapore Orchardgateway by Shangri-La?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?

No, pets and service animals are not allowed.

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1005 reviews" "
Rating 8 - Good. 269 out of 1005 reviews" "
Rating 6 - Okay. 56 out of 1005 reviews" "
Rating 4 - Poor. 26 out of 1005 reviews" "
Rating 2 - Terrible. 19 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

mark

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It is very expensive for what the actual room offers, I would keep looking if I was you for better value.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good food, beautiful pool view, clean, and awesome staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

6/10 Okay

Kim

Stayed 1 night in Apr 2024

10/10 Excellent

Smita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for MRT use as a tourist. The roof top pool is an amazing spot with beautiful view.
Stayed 4 nights in Apr 2024

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Koon Seng

Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best moderate priced hotel on Orchard Road in Singapore as there is the OG/OC shopping mall next door and very convenient MRT station. Singapore has a lot of rain daily at 3pm and it is very nice to be situated indoors with the promixity of this hotel to Grab and other taxis.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing location and lovely roof top pool. what set it a part was their staff at check-in. we had landed late and they made our long day so much easier with a fussy 5yr old.
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great location and excellent facilities
Stayed 5 nights in Apr 2024

2/10 Terrible

Paul

Stayed 1 night in Apr 2024

10/10 Excellent

Tan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Candice

Stayed 1 night in Apr 2024

10/10 Excellent

Tamara, Lakeville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the rooftop pool and bar! What a view! Hotel was clean, staff was friendly, and location was convenient. Great value. Would highly recommend!
Stayed 5 nights in Feb 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fantastic location next to public transport and easy access to everything. Very friendly and helpful staff. Nice rooms. Acknowledge husbands birthday with a cake and chocolates. Highly recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

May Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Lara, Homestead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, hotel was centric and staff noce
Stayed 3 nights in Mar 2024

8/10 Good

SHERRY

Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, brilliant service.
Excellent location in Singapore with an MRT directly under the hotel complex and a bus stop directly in front and a shopping centre attached. Pool area could be better with more lounge chairs and towels. It’s a constant fight to get a lounge. Given the number of reviews and complaints reflecting the issue it’s not rectified.
Great pool overlooking Marina Bay Sands
Stayed 4 nights in Mar 2024

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty window with algae growing on it made the room feel much worse than it was. The view was disappointing, even though on a high level (half facing the hotel itself). Bad design where you need to take 2 lifts to get to the hotel rooms, gets very tedious when taking small trips outside. The ice machine is the best thing at this hotel. The pool is awesome.
Stayed 4 nights in Mar 2024

6/10 Okay

Panu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked all the things indicated above in the What Did You Like? section. I did not like the fact that once again Shangri-La had no record of how many guests were on our booking and had not prepared our room accordingly. I do not know if this is an issue with Expedia or the hotel, however it needs to be sorted, especially when guests are queried for all of this detail and it never seems to make it onto the actual booking with the hotel.
Stayed 3 nights in Mar 2024

8/10 Good

Candice

Stayed 1 night in Mar 2024

4/10 Poor

Alberrtina

I booked room with club access ,but very disappointed with its food & service,especially during afternoon happy hr before dinner. Too crowded ! I went there only once in morning & afternoon . Not recommended to pay more for club access.
Stayed 3 nights in Mar 2024

8/10 Good

Anna Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great
Stayed 2 nights in Mar 2024