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JEN Singapore Orchardgateway by Shangri-La

4.0 star property

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Deluxe Room (Family)
City view
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$324
includes taxes & fees
12 Mar - 13 Mar

Explore the area

View map
277 Orchard Road, Singapore, 238858
  • Place, Orchard Central
    ‪1 min walk‬
  • Place, Orchard Road
    ‪2 min walk‬
  • Place, ION Orchard
    ‪10 min walk‬
  • Airport, Singapore (SIN-Changi)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(13 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family)

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(72 reviews)
  • City view
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(67 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(17 reviews)
  • City view
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

8.8 out of 10
Excellent
(25 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

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About the area

Singapore

JEN Singapore Orchardgateway by Shangri-La puts you in the heart of Singapore, connected to a shopping centre and within a 20-minute stroll of Orchard Central and National Museum of Singapore. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Makan at Jen, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Trippi is the hotel's own rooftop bar, serving drinks along with light fare. Enjoy the 24-hour gym, Hot tub, free pool cabanas and pool loungers. 452 square feet (42 square metres) of event facilities include meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of limited parking. .With a stay at this 4-property class Orchard hotel, you'll be 1.6 km (1 mi) from Peranakan Museum.

What's nearby

  • Orchard Central - 1 min walk - 0.1 km
  • Orchard Road - 2 min walk - 0.2 km
  • Plaza Singapura - 7 min walk - 0.6 km
  • ION Orchard - 10 min walk - 0.9 km
  • National Museum of Singapore - 15 min walk - 1.3 km

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Heytea - ‬3 min walk
  • ‪Guzman y Gomez - ‬2 min walk
  • ‪Tsuta - ‬3 min walk
  • ‪Saizeriya Ristorante E Caffe - ‬1 min walk
  • ‪Kanshoku Ramen Bar - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

JEN Singapore Orchardgateway by Shangri-La offers its guests an outdoor pool, a 24-hour health club, and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 452 square feet (42 square metres) and includes conference space. A rooftop terrace, a vending machine, and concierge services are also featured at the business-friendly JEN Singapore Orchardgateway by Shangri-La. Limited free parking is available on a first-come, first-served basis.

This 4-star Singapore hotel is smoke free.

  • 499 guestrooms or units
  • 10 levels
  • Conference rooms
  • 452 sq ft of conference space
  • 42 sq. m of conference space
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Computer for guest use
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Parking included
  • Free Wi-Fi
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The price is AU$225
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Singapore Orchardgateway by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 107.91 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SGD 45.14 for adults and from SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:30 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

What is the cancellation policy at JEN Singapore Orchardgateway by Shangri-La?

JEN Singapore Orchardgateway by Shangri-La offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of 11 Mar 2026, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on 12 Mar 2026 start from AU$324, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JEN Singapore Orchardgateway by Shangri-La?

Yep, JEN Singapore Orchardgateway by Shangri-La has a free self car park. Onsite parking is limited.

Are there any beaches close to JEN Singapore Orchardgateway by Shangri-La?

The closest beach to JEN Singapore Orchardgateway by Shangri-La is Siloso Beach (5.8 km).

Does JEN Singapore Orchardgateway by Shangri-La have a pool?

Yep, and guests love it! JEN Singapore Orchardgateway by Shangri-La has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 10:30 PM.

What luxury perks are available at JEN Singapore Orchardgateway by Shangri-La?

JEN Singapore Orchardgateway by Shangri-La features a 24-hour health club, an outdoor pool and free pool cabanas.

Is JEN Singapore Orchardgateway by Shangri-La family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that JEN Singapore Orchardgateway by Shangri-La is a hit with families.

Does JEN Singapore Orchardgateway by Shangri-La serve breakfast?

Yeah, buffet brekkie is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at JEN Singapore Orchardgateway by Shangri-La?

No, JEN Singapore Orchardgateway by Shangri-La does not offer an airport shuttle service.

Is there a bar or restaurant at JEN Singapore Orchardgateway by Shangri-La?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at JEN Singapore Orchardgateway by Shangri-La?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?

No, pets and service animals are not allowed.

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 776 out of 1146 reviews
Rating 8 - Good. 282 out of 1146 reviews
Rating 6 - Okay. 60 out of 1146 reviews
Rating 4 - Poor. 13 out of 1146 reviews
Rating 2 - Terrible. 15 out of 1146 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Lai Leng

Stayed 1 night in Dec 2025

10/10 Excellent

KA YEE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 3 nights in Dec 2025

10/10 Excellent

Lidia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very nice hotel in a great location. Great customer service, very nice staff and very good breakfast.
Stayed 3 nights in Dec 2025

10/10 Excellent

Huma

Stayed 4 nights in Dec 2025

10/10 Excellent

Choo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything in this hotel was great. We stay at the family deluxe room and it was really big. The location is excellent for food and shopping. The breakfast was great and the staffs was well-organised to bring guest to the table. Overall this is a excellent hotel and I will definitely recommend you to stay here.
Stayed 2 nights in Dec 2025

10/10 Excellent

Luis Manuel

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean, location
Stayed 2 nights in Dec 2025

8/10 Good

Richard

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean room, location is wonderful. Staff were great
Stayed 3 nights in Dec 2025

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Great location. Walkable. Lovely outdoor rooftop pool.
Stayed 2 nights in Dec 2025

10/10 Excellent

Yegisabet

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel Ang great views.
Stayed 3 nights in Dec 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff. Breakfast options could be improved. Pool bar menu a bit pricey - drinks had more ice than alcohol.
Stayed 3 nights in Nov 2025

8/10 Good

DAVID

Liked: Cleanliness, room comfort
19th floor lounge nice
Stayed 4 nights in Nov 2025

10/10 Excellent

David, Port Washington

Stayed 2 nights in Dec 2025

10/10 Excellent

Bret

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and very clean. Pool area was super, friendly staff good drinks and great views of the city. Great location as it’s very close to everything. I will stay here again for sure. Bret
Stayed 8 nights in Nov 2025

10/10 Excellent

Cornel, Phoenix

Stayed 5 nights in Nov 2025

10/10 Excellent

Mikyong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gen is Gem in Singapore. Shopping to orchard street is unbelievable experience, hotel staff service is hospitable and accommodating. Throughly enjoyed staying in Jen.
Stayed 4 nights in Oct 2025

10/10 Excellent

Frank

Stayed 5 nights in Nov 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Fiona

Travelled with group
Liked: Cleanliness, staff & service, amenities
Love Jen. Have stayed 3 times now and will stay again!
Stayed 8 nights in Nov 2025

10/10 Excellent

Raymond, Redwood City

Liked: Cleanliness, staff & service, property conditions & facilities
vERY CLEAN ROOM WITH SPECTACULAR ROOFTOP SWIMMING POOL WITH VIEWS AND LEISURE AREA
Stayed 1 night in Nov 2025

8/10 Good

Suk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Ka Hoo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is great and the staff is super friendly
Stayed 4 nights in Nov 2025

10/10 Excellent

adrian

Liked: Cleanliness, amenities, property conditions & facilities
Slick service, great breakfast and well located
Stayed 3 nights in Nov 2025

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was incredible, We arrived late and had a nice easy check in. Mentioned that we had an early flight the next day so they had a packed breakfast for us to take with us in the cab along with a coffee! Amazing experience! Thank you.
Stayed 1 night in Nov 2025

10/10 Excellent

Aayesha Anil

Liked: Cleanliness, staff & service, amenities
Nice sturdy bed and views
Stayed 4 nights in Nov 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities
Great comfortable bed, great location, great pool area and fantastic staff! Couldn’t fault this hotel! Absolutely amazing!!
Stayed 2 nights in Nov 2025