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Hyatt Regency McCormick Place Chicago

4.0 star property
Eco-certified Chicago hotel connected to the convention centre, steps from McCormick Place

Photo gallery for Hyatt Regency McCormick Place Chicago

City view
Creator video
Premium bedding, down duvets, pillow-top beds, in-room safe
2 bars/lounges
3 restaurants, breakfast, lunch, dinner served; Asian cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Pool
  • Bar
  • Parking available
  • Room service
The current price is AU$378
includes taxes & fees
29 June - 30 June

Explore the area

Map
2233 S Martin Luther King Dr, Chicago, IL, 60616
  • McCormick Place
    ‪2 min walk‬
  • Soldier Field
    ‪14 min walk‬
  • Grant Park
    ‪3 min drive‬
  • Chicago, IL (MDW-Midway Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

9.8 out of 10
Exceptional
(46 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Down duvet
  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room (1 Queen Bed and 1 Double Bed)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room (1 Queen Bed and 1 Double Bed)

9.4 out of 10
Exceptional
(52 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Room, Multiple Beds, City View (1 Queen Bed and 1 Double Bed)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Multiple Beds, City View (1 Queen Bed and 1 Double Bed)

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Room, 1 King Bed, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Corner

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, City View

7.8 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

City view

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Down duvet
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Lake View (1 Queen Bed and 1 Double Bed)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Lake View (1 Queen Bed and 1 Double Bed)

8.0 out of 10
Very good
(16 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (with Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (with Shower)

8.4 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible, Bathtub (1 Queen and 1 Double Bed)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Accessible, Bathtub (1 Queen and 1 Double Bed)

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Room, 1 King Bed, Lake View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Lake View

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible (1 Queen and 1 Double Bed, with Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Accessible (1 Queen and 1 Double Bed, with Shower)

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

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About the area

Chicago

Hyatt Regency McCormick Place Chicago places you in the centre of Chicago, connected to the convention centre and within a short 5-minute stroll of McCormick Place and Wintrust Arena. Highlights at this eco-friendly hotel include 3 restaurants, 2 bars/lounges and an indoor swimming pool. .The restaurant, Third Star Restaurant, is open for breakfast, brunch, lunch and dinner. Arc Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the 24-hour gym and sauna as well as access to bike hire. 50000 square feet (4645 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available. There's also valet parking, along with the convenience of a free casino shuttle. .Places within a 30-minute walk of this 4-property class Near South Side hotel include Soldier Field and Grant Park.

What's nearby

  • McCormick Place - 2 min walk - 0.2 km
  • Wintrust Arena - 3 min walk - 0.3 km
  • Soldier Field - 14 min walk - 1.2 km
  • Grant Park - 3 min drive - 2.8 km
  • Shedd Aquarium - 3 min drive - 2.8 km

Getting around

  • Chicago McCormick Place Station - 4 min walk
  • Cermak-McCormick Place Station - 9 min walk
  • Chicago Midway Airport (MDW) - 14 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪White Castle - ‬9 min walk
  • ‪Fatpour Tap Works - ‬5 min walk
  • ‪Marriott Marquis Chicago - ‬2 min walk
  • ‪Pizano's Pizza & Pasta - ‬6 min walk

About this property

Hyatt Regency McCormick Place Chicago

Eco-certified Chicago hotel connected to the convention centre, steps from McCormick Place
Hyatt Regency McCormick Place Chicago offers its guests an indoor pool, a health club, and a sauna. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 50000 square feet (4645 square metres) and includes a conference centre. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the eco-certified Hyatt Regency McCormick Place Chicago . Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Chicago hotel.

  • 1258 guestrooms or units
  • 33 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 50000 sq ft of conference space
  • 4645 sq. m of conference space
  • Built in 1998
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Hyatt Regency McCormick Place Chicago offers 1258 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 42-inch Smart televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries.

This Chicago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free casino shuttle
  • Parking on site (USD 40 per night; includes in/out privileges)
  • Valet parking on site (USD 60 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Full breakfast available for a fee: USD 16 to 23 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Arc Bar
  • Market
  • Sixes & Eights
  • Third Star Restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool
  • Sauna
  • Shopping

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (50,000 square foot of space)
  • Meeting rooms

Outdoors

  • On a lake

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 33 floors
  • Ballroom
  • Banquet hall
  • Built in 1998
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch smart TV with premium digital channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property accepts only chip-and-PIN credit and debit cards for onsite payments.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Bar/lounge
  • Restaurant
The following facilities are closed on Friday and Saturday:
  • Bar/lounge
  • Restaurant

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 16 to 23 per person
  • Self-parking fee: USD 40 per night (in/out privileges)
  • Valet parking fee: USD 60 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for on-site payments
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This hotel only accepts chip-and-PIN credit cards for on-site payments. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.


We should mention

  • Up to 3 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt McCormick
Hyatt Regency McCormick
Hyatt Regency McCormick Place
Hyatt Regency McCormick Place Chicago
Hyatt Regency McCormick Place Hotel
Hyatt Regency McCormick Place Hotel Chicago
McCormick Hyatt
McCormick Hyatt Regency
McCormick Place Hyatt
McCormick Place Hyatt Regency
Hyatt Mccormick Place
Hyatt Regency McCormick Place
Hyatt Regency McCormick Place Chicago Hotel
Hyatt Regency McCormick Place Chicago Chicago
Hyatt Regency McCormick Place Chicago Hotel Chicago

Frequently asked questions

What is the cancellation policy at Hyatt Regency McCormick Place Chicago ?

Hyatt Regency McCormick Place Chicago offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency McCormick Place Chicago ?

As of 25 June 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency McCormick Place Chicago on 29 June 2025 start from AU$378.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Regency McCormick Place Chicago ?

Yep, Hyatt Regency McCormick Place Chicago has a self car park with in/out privileges for USD 40 per night.

Are there any beaches close to Hyatt Regency McCormick Place Chicago ?

The closest beach to Hyatt Regency McCormick Place Chicago is Ohio Street Beach (4.6 km).

Does Hyatt Regency McCormick Place Chicago have a pool?

Hyatt Regency McCormick Place Chicago has an indoor pool.

What luxury perks are available at Hyatt Regency McCormick Place Chicago ?

Hyatt Regency McCormick Place Chicago features a health club, an indoor pool and a sauna. All guestrooms come with pillowtop beds and premium bedding.

What makes Hyatt Regency McCormick Place Chicago a romantic place to stay?

Al fresco dining, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hyatt Regency McCormick Place Chicago .

Is Hyatt Regency McCormick Place Chicago family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Hyatt Regency McCormick Place Chicago is a hit with families.

Does Hyatt Regency McCormick Place Chicago serve breakfast?

Yeah, full breakfast is served at Hyatt Regency McCormick Place Chicago .

Is there a free airport shuttle available at Hyatt Regency McCormick Place Chicago ?

No, Hyatt Regency McCormick Place Chicago does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Regency McCormick Place Chicago ?

Yep, you can grab a meal at Hyatt Regency McCormick Place Chicago 's onsite restaurant that serves breakfast, brunch, lunch and dinner.The dining venue is closed on Monday, Tuesday, Wednesday, Thursday and Sunday.

What time are check-in & check-out at Hyatt Regency McCormick Place Chicago ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hyatt Regency McCormick Place Chicago ?

No, only service animals are allowed.

Hyatt Regency McCormick Place Chicago Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 712 out of 1002 reviews
Rating 8 - Good. 172 out of 1002 reviews
Rating 6 - Okay. 58 out of 1002 reviews
Rating 4 - Poor. 27 out of 1002 reviews
Rating 2 - Terrible. 33 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Mathew

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Can't say how awesome our stay was. The valets abd bell hops didn't like it but I was able to park my own car, keep my keys and access the vehicle whenever I need to. 27th floor room with a southward view.
Stayed 1 night in Mar 2025

10/10 Excellent

Guangqing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel 3rd time staying at this hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

Hosuk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Raykell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Diana

Stayed 1 night in Mar 2025

10/10 Excellent

Charles

Stayed 1 night in Mar 2025

10/10 Excellent

Soror

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Hotels has always been a choice for me. This hotel lived up to its reputation. Accommodations were clean, fresh-smelling, and comfortable. I would have preferred using the online check-out feature had it been a workable option. Thank you Hyatt Dr. L
Stayed 2 nights in Mar 2025

10/10 Excellent

Berkay

Stayed 2 nights in Mar 2025

10/10 Excellent

Kaila

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I liked the dining options on site
Stayed 1 night in Mar 2025

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2025

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for McCormick convention center (5 stars if you are staying here for convention center). More inconvenient for proximity to downtown Chicago
Stayed 1 night in Mar 2025

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer service and friendly staff!
Stayed 2 nights in Mar 2025

6/10 Okay

Cecily Tatyana

Stayed 4 nights in Mar 2025

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Disappointed by shady business practices

Recently stayed 2 nights for a conference (March 2025). Room and stay were fine. Billing practices were shady. I had called Hyatt several weeks before the stay asking for the State of Illinois rate as I'm a state employee and will only be reimbursed up to this amount. They said no rooms were available at this rate (understandable given the large conference that was running). So, I booked at Hotels.com and pre-paid for 2 nights because the rate was lower than what was on the Hyatt website. After the stay, I looked at my credit card bill and saw that in addition to the charge from Hotels.com were charges by Hyatt for a 2-night deposit, the full room rate for 2 nights, and another 2-night deposit. Essentially, I got double charged for the room. I called Hyatt and was able to get the room rate refunded. The two deposits will get removed as these were holds. However, I'm disappointed that the rate they accidentally charged me was less than what I paid in advance. Clear cut evidence that Hyatt is engaged in price gouging (definition: an act or instance of charging customers too high a price for goods or services, especially when demand is high and supplies are limited). I also think they lied when they said that no rooms were available at the state rate. There were plenty of rooms available (e.g., single king bed) to book both on hotels.com and on the Hyatt website that would qualify for the state rate. The decision to not honor a state contracted rate does not sit well with me.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kellee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

Claudia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was a bug in my bed
Stayed 2 nights in Feb 2025

10/10 Excellent

Corey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Harry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Feb 2025

10/10 Excellent

Frankie Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and easy location to downtown Chicago.
Stayed 2 nights in Feb 2025

10/10 Excellent

Canita

Liked: Cleanliness
Stayed 2 nights in Jan 2025

2/10 Terrible

joseph

Business traveller
Disliked: Staff & service, property conditions & facilities
Liked the convenience next to a meeting Did not like the fact that there was vomit near elevators and the fact that one could not take a comfortable shower- plumbing broken. Staff stated no other rooms available so two nights, two cold showers- very disappointing .
Stayed 2 nights in Feb 2025