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The Ritz-Carlton, Chicago

Luxury hotel connected to a shopping centre in Chicago with a full-service spa

Where to?

Dates

June 2025

July 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool
Bar
Spa
Pet-friendly
Parking available
Gym

includes taxes & fees

14 July - 15 July

Explore the area

160 E Pearson Street, Chicago, IL, 60611

Michigan Avenue
‪2 min walk‬
Chicago Riverwalk
‪17 min walk‬
Navy Pier
‪4 min drive‬
Chicago, IL (ORD-O'Hare Intl.)
‪25 min drive‬

Room options

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom, Lakeside (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

92.9 sq m
Lake view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Lake View (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

35.3 sq m
Lake view
Sleeps 3
1 King Bed

Suite, 1 Bedroom, Lakeside (Mobility Accessible, Tub)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

92.9 sq m
Lake view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Down duvet

Premium bedding

Pillow-top bed

139 sq m
City view
Sleeps 5
2 Double Beds

55-inch Smart TV with cable channels, TV

Executive Suite, 1 Bedroom

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Down duvet

Premium bedding

Pillow-top bed

52 sq m
City view
Sleeps 5
2 Double Beds

Room, 1 King Bed, Lake View (Hearing Accessible)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

35.3 sq m
City view
Sleeps 3
1 King Bed

Suite, 1 Bedroom

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Down duvet

Premium bedding

Pillow-top bed

52 sq m
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Lake View (Mobility Accessible, Tub)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

35.3 sq m
City view
Sleeps 3
1 King Bed

Apartment, 2 Bedrooms

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Down duvet

Premium bedding

Pillow-top bed

139 sq m
Sleeps 5
1 King Bed

Room, 1 King Bed, Lake View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

35.3 sq m
City view
Sleeps 3
1 King Bed

Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

35.3 sq m
City view
Sleeps 4
2 Double Beds

Suite, 1 Bedroom

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Down duvet

Premium bedding

Pillow-top bed

56 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Lakeside (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

92.9 sq m
Lake view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

35.3 sq m
City view
Sleeps 3
1 King Bed

Suite, 1 Bedroom, City View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Down duvet

Premium bedding

Pillow-top bed

56 sq m
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, City View (Hearing Accessible)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

35.3 sq m
City view
Sleeps 3
1 King Bed

Suite, 1 Bedroom

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Down duvet

Premium bedding

Pillow-top bed

56 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Tower

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

56 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Lakeside

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

93 sq m
Lake view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, City View (Mobility Accessible, Tub)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

35.3 sq m
City view
Sleeps 4
2 Double Beds

Room, 2 Double Beds, City View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

35 sq m
City view
Sleeps 4
2 Double Beds

Executive Suite, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

52 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed, City View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

35 sq m
City view
Sleeps 3
1 King Bed

Room, 1 King Bed, Lake View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

35 sq m
Lake view
Sleeps 3
1 King Bed

Room, 1 King Bed, City View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

35 sq m
City view
Sleeps 3
1 King Bed

Room, 1 King Bed, City View (Mobility Accessible, Tub)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

35.3 sq m
City view
Sleeps 3
1 King Bed

Club Suite, 1 King Bed with Sofa bed, Lakeside

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Down duvet

Premium bedding

Pillow-top bed

93 sq m
Lake view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Club Room, 2 Double Beds, City View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

37 sq m
City view
Sleeps 4
2 Double Beds

Executive Suite, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Down duvet

Premium bedding

Pillow-top bed

52 sq m
Sleeps 3
1 King Bed

Club Room, 1 King Bed, City View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

39 sq m
City view
Sleeps 2
1 King Bed

Club Room, 1 King Bed, Lake View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Pillow-top bed

Down duvet

Premium bedding

38 sq m
Lake view
Sleeps 3
1 King Bed

About the area

Chicago

The Ritz-Carlton, Chicago puts you in the heart of Chicago, connected to a shopping centre and within steps of popular attractions like Michigan Avenue and Water Tower Place. Highlights at this luxury hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. The restaurant, Torali Italian-Steak, serves Italian cuisine and is open for breakfast, lunch and dinner. Torali Bar is the hotel's own bar. Business amenities include meeting rooms and a business centre. Other amenities include a gym, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 7:00 AM and 1:00 PM. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 5-property class Downtown Chicago hotel include Lake Michigan and State Street.

What's nearby

Water Tower Place - 1 min walk - 0.0 km
Michigan Avenue - 2 min walk - 0.2 km
Chicago Riverwalk - 17 min walk - 1.5 km
Millennium Park - 2 min drive - 1.8 km
Navy Pier - 4 min drive - 2.5 km

Getting around

Chicago Van Buren Street Station - 3 min drive
Chicago Station (Red Line) - 7 min walk
Chicago O'Hare International Airport (ORD) - 40 min drive

Restaurants

‪Gino's East - ‬5 min walk
‪The Cheesecake Factory - ‬2 min walk
‪Harry Caray's 7th Inning Stretch - ‬2 min walk
‪Garrett Popcorn Shops - ‬1 min walk
‪Wildberry Pancakes and Cafe - ‬1 min walk

About this property

The Ritz-Carlton, Chicago

Luxury hotel connected to a shopping centre in Chicago with a full-service spa

The Ritz-Carlton, Chicago offers its guests a full-service spa, an indoor pool, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury The Ritz-Carlton, Chicago. For a fee, parking is available.

This 5-star Chicago hotel is smoke free.

434 guestrooms or units

31 levels

Conference rooms

Charging station for electric cars

Business facilities

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

On-site shopping

Lift

No smoking on site

Bar or lounge

Coffee shop

Dining venue

The Ritz-Carlton, Chicago offers 434 accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 55-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Pool
Spa
Pet-friendly
Free WiFi

includes taxes & fees

22 June - 23 June

Property amenities

Internet

Available in all rooms: WiFi (USD 14.95 per night)

Parking and transport

Electric car charging station on site
Valet parking on site (USD 85 per night; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Food and drink

Daily full breakfast available 7:00 AM to 1:00 PM for a fee: USD 14 to 28 per person
A bar/lounge
A coffee shop/cafe
A restaurant

Restaurants on site

Torali Bar
Torali Italian-Steak

Things to do

Full-service spa
Gym
Indoor pool
Shopping centre
Yoga classes

Family friendly

Free cot
Indoor pool
Laundry facilities
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Meeting rooms

Outdoors

Garden
Terrace

Full-service spa

Aromatherapy
Body wraps
Facials
Manicures/pedicures
Massage
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Ceiling hoist
Height-adjustable showerhead
Lever door handles
Lift (91 centimetre wide door)
Low-height door lock
Low-height view port in door
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible registration desk (76 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

31 floors
At least 80% lighting from LEDs
Ballroom
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
No plastic coffee stirrers
No plastic drinking straws
Reception hall
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Down comforter
Free cot
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Slippers
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

55-inch smart TV with premium cable channels

Food and drink

Champagne service
Limited room service
Minibar

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Late check-in fee for check-in between midnight and 6:00 AM

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: USD 250 per accommodation, per stay
Weight limit: 25 lb per pet
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 40 per stay.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately USD 14 to 28 per person
Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
Valet parking fee: USD 85.00 per night (in/out privileges)
Pet fee: USD 250 per accommodation, per stay
Service animals are exempt from fees
Late check-in fee for check-in between midnight and 6:00 AM
Rollaway bed fee: USD 40 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Four Seasons Hotel

Chicago Ritz-Carlton

Four Seasons Hotel Chicago Ritz-Carlton

Ritz-Carlton Chicago

Ritz-Carlton Chicago Four Seasons

Ritz-Carlton Chicago Four Seasons Hotel

Ritz-Carlton Four Seasons

Ritz-Carlton Four Seasons Hotel

Ritz-Carlton Chicago Hotel

The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago

The Ritz-Carlton Chicago (a 4 Seasons Hotel)

Ritz Chicago

The Ritz Carlton, Chicago

The Ritz-Carlton, Chicago Hotel

The Ritz-Carlton, Chicago Chicago

The Ritz-Carlton, Chicago Hotel Chicago

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Chicago?

The Ritz-Carlton, Chicago offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Chicago?

As of 15 June 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Chicago on 14 July 2025 start from AU$977.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Chicago?

Yep, The Ritz-Carlton, Chicago has valet parking with in/out privileges for USD 85.00 per night.

Are there any beaches close to The Ritz-Carlton, Chicago?

Yep, The Ritz-Carlton, Chicago is a short 14-minute walk from Oak Street Beach. Fun beach activities include sailing.

Is there a spa on site at The Ritz-Carlton, Chicago?

Yep, there is an onsite spa at The Ritz-Carlton, Chicago. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does The Ritz-Carlton, Chicago have a pool?

The Ritz-Carlton, Chicago has a pool and an indoor pool.

What makes The Ritz-Carlton, Chicago a romantic place to stay?

A champagne service and romance packages, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Ritz-Carlton, Chicago.

Is The Ritz-Carlton, Chicago family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Chicago is a hit with families.

Does The Ritz-Carlton, Chicago serve breakfast?

You bet, full breakfast is on offer daily from 7:00 AM to 1:00 PM.

Is there a free airport shuttle available at The Ritz-Carlton, Chicago?

No, The Ritz-Carlton, Chicago does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton, Chicago?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz-Carlton, Chicago?

Check-in begins at 4 PM. Check-out time is noon.

The Ritz-Carlton, Chicago Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Carmelo

Travelled with partner

16 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Phenomenal stay as always. Service impeccable.

Stayed 1 night in Mar 2025

8/10 Good

Phung

15 Mar 2025

Stayed 3 nights in Mar 2025

10/10 Excellent

Zachary

11 Mar 2025

Stayed 1 night in Mar 2025

10/10 Excellent

Alexandra C

Travelled with group

10 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

My friends and I stayed here over the weekend for time away to relax and I would HIGHLY recommend staying here. We were in and out dining and shopping, but had a wonderful experience from check in to check out. The view from the room was perfect and the bedding was amazing. The service attendants are spot on with all services and are ready the minute you step onto the property. I cant wait for our next stay!

Stayed 1 night in Mar 2025

10/10 Excellent

MarTiZe

5 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Feb 2025

10/10 Excellent

Karolyn

4 Mar 2025

Liked: Cleanliness

Stayed 2 nights in Feb 2025

10/10 Excellent

Lisa

2 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun time at the Ritz

Loved it. Everyone is so nice and friendly

Stayed 2 nights in Feb 2025

10/10 Excellent

Rodolfo

28 Feb 2025

Stayed 1 night in Feb 2025

6/10 Okay

Patrice

24 Feb 2025

Liked: Cleanliness, property conditions & facilities

The hotel is very nice but the food was mid and the bar had very limited options. Wouldn’t stay there again

Stayed 2 nights in Feb 2025

10/10 Excellent

Jeri

Travelled with family

24 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel!!

We had a wonderful time at the hotel, especially in the Club Room on the 15th floor. The staff and serve are always excellent!!

Stayed 2 nights in Feb 2025

10/10 Excellent

Jerina

Travelled with partner

6 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Its exactly what you'd expect. The location is perfect. Shopping is walkable. Restaurants are near. And the Navy Pier is in sight-distance. The staff was friendly and accomodating. And rideshares took less than a minute every time.

Stayed 3 nights in Jan 2025

8/10 Good

Andrew

5 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Restaurant is closed?

Everything was at the level you'd expect from a Ritz-Carlton. Unfortunately, we were very disappointed that the restaurant was closed. This was not mentioned in the booking process or in any of the correspondence before our arrival. We had planned on having a birthday dinner at the hotel.

Stayed 1 night in Feb 2025

10/10 Excellent

Ted

5 Feb 2025

Stayed 1 night in Feb 2025

10/10 Excellent

Robert

19 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

6/10 Okay

seherzada, Naperville

10 Jan 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The chicken on my salad was raw. Staff messed up our bill and gave us someone else’s. They fixed it but no real apology. Overall, not the ritz experience I was expecting.

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group

8 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Jermaine

Travelled with family

4 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Mary E

2 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Dec 2024

2/10 Terrible

Paul

Travelled with family

29 Dec 2024

Liked: Cleanliness, amenities

Disliked: Staff & service

Horrible customer service from the check in manager. Room booked for 3 people. Sleep room only for two. Was lied about rollaway bed being available and would be complementary due to the sleeping arrangements not existing for 3. Rollaway bedding was not available. Was offered another room at a rate more than twice the rate paid originally. No one cared how my stay was during the stay or after. No one even asked during the checkout. This was a complete failure in customer service.

Stayed 1 night in Dec 2024

10/10 Excellent

Liam

28 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

8/10 Good

Courtney

27 Dec 2024

Liked: Staff & service, property conditions & facilities

Stayed 1 night in Dec 2024

10/10 Excellent

Rob

22 Dec 2024

Beautiful lobby and rooms! Beds are so soft can’t wait to come back again soon.

Stayed 1 night in Dec 2024

10/10 Excellent

Kerry

Travelled with family

22 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

4/10 Poor

Jennifer

20 Dec 2024

Stayed 3 nights in Dec 2024

10/10 Excellent

Brian

20 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at the Ritz in Chicago

It was a vacation for my husband and I. Loved the stay, people, room, no complaints. Had a great time. Our waitor Jorge in the restaurant where we had our daily breakfast was awesome, very personable, couldn't ask for a better man. Everyone in the restaurant was great and friendly, including the bar area where we had nighly drinks. We will stay there again. Bellmen were great and helpful.

Stayed 3 nights in Dec 2024

The Ritz-Carlton, Chicago

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View all photos for Suite, 1 Bedroom, Lakeside (Mobility Accessible, Roll-In Shower)

Suite, 1 Bedroom, Lakeside (Mobility Accessible, Roll-In Shower)

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View all photos for Room, 1 King Bed, Lake View (Mobility Accessible, Transfer Shower)

Room, 1 King Bed, Lake View (Mobility Accessible, Transfer Shower)

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View all photos for Suite, 1 Bedroom, Lakeside (Mobility Accessible, Tub)

Suite, 1 Bedroom, Lakeside (Mobility Accessible, Tub)

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View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

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View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

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View all photos for Room, 1 King Bed, Lake View (Hearing Accessible)

Room, 1 King Bed, Lake View (Hearing Accessible)

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View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

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View all photos for Room, 1 King Bed, Lake View (Mobility Accessible, Tub)

Room, 1 King Bed, Lake View (Mobility Accessible, Tub)

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View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

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View all photos for Room, 1 King Bed, Lake View (Mobility/Hearing Accessible, Tub)

Room, 1 King Bed, Lake View (Mobility/Hearing Accessible, Tub)

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View all photos for Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower)

Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower)

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View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

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View all photos for Suite, 1 Bedroom, Lakeside (Mobility/Hearing Accessible, Tub)

Suite, 1 Bedroom, Lakeside (Mobility/Hearing Accessible, Tub)

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View all photos for Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

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View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

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View all photos for Room, 1 King Bed, City View (Hearing Accessible)

Room, 1 King Bed, City View (Hearing Accessible)

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View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

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View all photos for Suite, 1 Bedroom, Tower

Suite, 1 Bedroom, Tower

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View all photos for Suite, 1 Bedroom, Lakeside

Suite, 1 Bedroom, Lakeside

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View all photos for Room, 2 Double Beds, City View (Mobility Accessible, Tub)

Room, 2 Double Beds, City View (Mobility Accessible, Tub)

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View all photos for Room, 2 Double Beds, City View

Room, 2 Double Beds, City View

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View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

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View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

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View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

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View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View