Palmer House a Hilton Hotel (Chicago, USA): Reviews & Deals from AU$296

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Historic hotel with full-service spa and 24-hour health club

Where to?

Dates

May 2025

June 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Spa
Housekeeping
Bar
Breakfast available

includes taxes & fees

26 May - 27 May

Explore the area

17 E Monroe St, Chicago, IL, 60603

Millennium Park
‪3 min walk‬
Art Institute of Chicago
‪5 min walk‬
Grant Park
‪14 min walk‬
Chicago, IL (ORD-O'Hare Intl.)
‪38 min drive‬

Room options

Deluxe Room, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Eco-friendly toiletries

33 sq m
Sleeps 2
1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Separate bedroom

Pillow-top bed

Premium bedding

93 sq m
Sleeps 2
1 King Bed

Premium Room, 2 Double Beds, 2 Bathrooms

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Private bathroom

28 sq m
Sleeps 4
2 Double Beds

Premium Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Eco-friendly toiletries

23 sq m
Sleeps 4
2 Double Beds

Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Eco-friendly toiletries

14 sq m
Sleeps 2
1 Double Bed

Deluxe Room, 2 Double Beds

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Eco-friendly toiletries

33 sq m
Sleeps 4
2 Double Beds

Premium Room - 2 Double Beds

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Private bathroom

23 sq m
Sleeps 4
2 Double Beds

Premium Room - 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Hairdryer

23 sq m
Sleeps 2
1 King Bed

Premium 2 Double Mobility Accessible (Tub)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Eco-friendly toiletries

23 sq m
Sleeps 4
2 Double Beds

Suite, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Separate bedroom

Pillow-top bed

Premium bedding

93 sq m
Sleeps 2
1 King Bed

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Eco-friendly toiletries

19 sq m
Sleeps 4
2 Double Beds

Room, Non Smoking (Roll-in Shower)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Eco-friendly toiletries

19 sq m
Sleeps 2
1 King Bed

Suite, 2 Bedrooms, Non Smoking (Parlor)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

2 bedrooms

Pillow-top bed

Premium bedding

93 sq m
Sleeps 4
1 King Bed and 2 Double Beds

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Separate bedroom

Pillow-top bed

Premium bedding

93 sq m
Sleeps 8
3 King Beds

Deluxe Room -1 King Bed

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Eco-friendly toiletries

26 sq m
Sleeps 2
1 King Bed

Suite, 2 Double Beds, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Separate bedroom

Pillow-top bed

Premium bedding

93 sq m
Sleeps 4
2 Double Beds

Deluxe Room - 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Eco-friendly toiletries

28 sq m
Sleeps 4
2 Double Beds

Room, 1 King Bed, Non Smoking (Hip & Historic)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Eco-friendly toiletries

19 sq m
Sleeps 2
1 King Bed

Premium 2 Bed 2 Bath - 1 Room

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Shower/bath combination

28 sq m
Sleeps 4
2 Double Beds

Room, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Eco-friendly toiletries

19 sq m
Sleeps 2
1 King Bed

Room, Accessible, Bathtub

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Eco-friendly toiletries

19 sq m
Sleeps 2
1 King Bed

Room (Parlor, No Bed)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Eco-friendly toiletries

Sleeps 2
1 Single Bed

Room, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Eco-friendly toiletries

19 sq m
Sleeps 4
2 Double Beds

Room, 2 Double Beds

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Eco-friendly toiletries

19 sq m
Sleeps 4
2 Double Beds

Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Premium bedding

Eco-friendly toiletries

19 sq m
Sleeps 4
2 Double Beds

About the area

Chicago

Palmer House a Hilton Hotel puts you in the heart of Chicago, within just a 10-minute stroll of Millennium Park and Art Institute of Chicago. Highlights at this historic hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at The Spa at PH can include massages, body wraps and body scrubs along with hydrotherapy and mani/pedis. Lockwood Lobby Bar serves American cuisine. Potter's Bar is the hotel's own cocktail bar. 130000 square feet (12077 square metres) of event facilities include 77 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Plus you'll find a 24-hour gym, a coffee shop/cafe and laundry facilities. To-go breakfast is available on weekdays between 6:30 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 10-minute walk of this Downtown Chicago hotel include Cloud Gate and Chicago Theatre.

What's nearby

Millennium Park - 3 min walk - 0.3 km
Art Institute of Chicago - 5 min walk - 0.5 km
Chicago Theatre - 8 min walk - 0.7 km
Willis Tower - 11 min walk - 0.9 km
Grant Park - 14 min walk - 1.2 km

Getting around

Monroe Station (Red Line) - 1 min walk
Millennium Station - 7 min walk
Chicago O'Hare International Airport (ORD) - 38 min drive

Restaurants

‪Miller's Pub - ‬1 min walk
‪University Club of Chicago - ‬2 min walk
‪The Gage - ‬3 min walk
‪Jimmy's Gyros & Grill - ‬3 min walk
‪Palmer House Hilton Executive Floor Lounge - ‬1 min walk

About this property

Palmer House a Hilton Hotel

Historic hotel with full-service spa and 24-hour health club

Palmer House a Hilton Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge.

A business centre, 77 meeting rooms, and coworking spaces are available. Event space at this hotel measures 130000 square feet (12077 square metres) and includes a conference centre. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Palmer House a Hilton Hotel. For a fee, parking is available.

This Chicago hotel is smoke free.

1641 guestrooms or units

23 levels

130000 sq ft of conference space

12077 sq. m of conference space

Built in 1873

Charging station for electric cars

Conference centre

Business facilities

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Concierge

Gift shop

On-site shopping

Bellhop

Lift

No smoking on site

Locker space

Bar or lounge

Coffee shop

Dining venue

Palmer House a Hilton Hotel offers 1641 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video game consoles and pay-per-view films.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and an iron/ironing board. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The Spa at PH has 12 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Chinese (Mandarin), English

Similar properties

Pet-friendly
Free WiFi
Restaurant
Air conditioning

includes taxes & fees

26 May - 27 May

Property amenities

Internet

Available in all rooms: Internet access (surcharge)

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
Limo/town car service
Covered parking on site (USD 57 per night; includes in/out privileges)
Covered valet parking on site (USD 85 per night; includes in/out privileges)
Wheelchair-accessible parking available

Food and drink

Breakfast to-go available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 15 to 30 per person
A bar/lounge
A coffee shop/cafe
A restaurant

Restaurants on site

Lockwood Express
Lockwood Lobby Bar
Lockwood Restaurant
Potter's Bar

Things to do

24-hour health club
Bicycle rentals
Full-service spa
Indoor pool
Shopping

Family friendly

Indoor pool
Laundry facilities
Refrigerator on request
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Lockers
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop

Business services

77 meeting rooms
Business centre
Conference centre (130,000 square foot of space)
Coworking space

Full-service spa

12 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hydrotherapy
Manicures/pedicures
Massage
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
16 accessible parking spaces
Braille/raised signage
Lift (122 centimetre wide door)
Pool hoist on site
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (86 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa

23 floors
Banquet hall
Built in 1873
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

37-inch TV with premium cable channels
Pay films
Video game console

Food and drink

Minibar
Refrigerator on request

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Iron/ironing board
Laptop-compatible safe
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests are recommended to download the property's Hilton Honors mobile app before check-in

For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from May 5 2025 to May 12 2025 (dates subject to change):

Swimming pool

Access methods

Staffed front desk

Pets

Pets: USD 75 per accommodation, per stay
Weight limit: 75 lb per pet

Children and extra beds

Children are welcome.

Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 45.00 per stay.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 25 per accommodation, per night

The resort fee includes:

Additional inclusions
Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: approximately USD 15 to 30 per person
Covered self-parking fee: USD 57 per night (in/out privileges)
Valet parking fee: USD 85 per night (in/out privileges)
Pet fee: USD 75 per accommodation, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Refrigerator fee: USD 40 per stay
Rollaway bed fee: USD 45.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

Pool access available from 5:30 AM to 9:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Palmer

Hilton Palmer House

House Hilton

Palmer Hilton

Palmer Hilton House

Palmer House

Palmer House Hilton

Palmer House Hilton Chicago

Palmer House Hilton Hotel

Palmer House Hilton Hotel Chicago

Chicago Palmer House Hilton

Hilton Hotel Palmer

Palmer House Chicago

The Palmer House Hilton Hotel Chicago

The Palmer House Hilton

Palmer House A Hilton

Palmer House a Hilton Hotel Hotel

Palmer House a Hilton Hotel Chicago

Palmer House a Hilton Hotel Hotel Chicago

Frequently asked questions

What is the cancellation policy at Palmer House a Hilton Hotel?

Palmer House a Hilton Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palmer House a Hilton Hotel?

As of 12 May 2025, prices found for a 1-night stay for 2 adults at Palmer House a Hilton Hotel on 26 May 2025 start from AU$256.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palmer House a Hilton Hotel?

Yep, Palmer House a Hilton Hotel has a covered self car park with in/out privileges for USD 57 per night.

Are there any beaches close to Palmer House a Hilton Hotel?

The closest beach to Palmer House a Hilton Hotel is Ohio Street Beach (1.9 km).

Is there a spa on site at Palmer House a Hilton Hotel?

Yep, The Spa at PH is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Palmer House a Hilton Hotel have a pool?

Palmer House a Hilton Hotel has an indoor pool. The pool is open 5:30 AM to 9:00 PM. The swimming pool will be unavailable from May 5 2025 to May 12 2025 (dates subject to change).

What luxury perks are available at Palmer House a Hilton Hotel?

Palmer House a Hilton Hotel features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with pillowtop beds and premium bedding.

What makes Palmer House a Hilton Hotel a romantic place to stay?

Couples spa treatments and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Palmer House a Hilton Hotel.

Does Palmer House a Hilton Hotel serve breakfast?

You bet, to-go brekkie is offered on weekdays from 6:30 AM to 11:00 AM and on weekends between 6:30 AM and noon.

Is there a free airport shuttle available at Palmer House a Hilton Hotel?

No, Palmer House a Hilton Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Palmer House a Hilton Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Palmer House a Hilton Hotel?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Palmer House a Hilton Hotel Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Nhan

9 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great location, within walking distance to shopping, eating and attractions.

Stayed 4 nights in Feb 2025

10/10 Excellent

Brian

7 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Dec 2024

10/10 Excellent

Justin

7 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super cool place with some history. Near to many things to do see and eat.

Stayed 1 night in Feb 2025

10/10 Excellent

Violet

7 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Location and hotel is beautiful

Stayed 1 night in Jan 2025

10/10 Excellent

Steve

2 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Really liked this property… the historic nature and ambience! The staff was very nice and accommodating. Parking is right across the street on Wabash, so very convenient.

Stayed 1 night in Feb 2025

6/10 Okay

Mark

2 Feb 2025

Disliked: Cleanliness

I stayed any the Palmer because of its historical value, and the lobby areas does not disappoint. Just beautiful. The rooms, however, were just adequate. My bathroom was cramped and had wall paper peeling; the iPad that would have allowed me to order room service didn't work. I didn't spend much time in my room anyway because the location is so convenient to museums and other attractions, but for the price, I expected more. To be truthful, they offered me an upgrade upon arrival, but I didn't expect to need one, nor did I want to pay even more.

Stayed 2 nights in Jan 2025

10/10 Excellent

Sarah

31 Jan 2025

Liked: Cleanliness, property conditions & facilities

Stayed 2 nights in Jan 2025

8/10 Good

John

31 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I liked the property. I didn' like (at check in) that I was informed that in addition to the charge for the room, I was required to buy $25.00 each day of hotel services and if I didn't, I would be charged the additioonal $25. each day anyway. To me, that is welcoming a guest with a slap in the face.

Stayed 2 nights in Jan 2025

8/10 Good

Robert, Ossian

Travelled with family and small children

31 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location was great walking distance to the Nederlander theater, the Bean, and Art Museum. Staff was great.

Stayed 2 nights in Jan 2025

8/10 Good

Trista

Travelled with family

31 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The pool was nice for the kids and it was super close to the Chicago Symphony Orchestra. There are no microwaves or coffee makers in the room. So snacking on leftovers in the middle of the night is not an option. And the line for starbucks in the hotel was about an hour wait. Dunkin Donuts is right around the corner. This hotel is gorgeous!

Stayed 1 night in Jan 2025

10/10 Excellent

Leo

31 Jan 2025

Stayed 1 night in Jan 2025

10/10 Excellent

Leo

31 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

A grand old hotel dripping with style. I would stay there again in a heartbeat. Smallish rooms unless a pricey upgrade is ordered.

Stayed 1 night in Jan 2025

10/10 Excellent

Mary Jayne

Travelled with group

30 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2025

8/10 Good

Michael

29 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Limited bar/dining access.

Stayed 2 nights in Jan 2025

10/10 Excellent

Sharine

Travelled with family

28 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is my 3rd or 4th stay at Palmer House. It is now one of my most favorite places to stay. Its always been clean. The staff are extremely friendly. I love the "feel" when you come into the lobby. Its historical. It FEELS grand when you walk in. But its not pretentious. It feels like you have stepped into a special piece of history. I would recommend this hotel for anyone who wants to experience Chicago and its history, who wants something special and unique. Look at the pictures.on the wall, The ceilings etc. The Lakewood is also.an amazing place.to.eat.

Stayed 2 nights in Jan 2025

10/10 Excellent

Marguerite

Travelled with family

28 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

some rooms hear the chicago subway passing by, so mention quiet when you ask for a room

Stayed 3 nights in Jan 2025

6/10 Okay

Brian

27 Jan 2025

Liked: Cleanliness, staff & service

Disliked: Room comfort

I booked a king room, but when I arrived, they told me they had oversold the king room and "upgraded" me to an accessible room with a king bed. The room had a shower curtain, and the shower was so small that as soon as you were in it, the curtain stuck to you the entire shower. Overall, a pretty uncomfortable experience. Beautiful inside the lobby, the rooms themselves leave a lot to be desired.

Stayed 2 nights in Jan 2025

10/10 Excellent

Eda

27 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely wonderful experience.

Stayed 1 night in Jan 2025

8/10 Good

Jennifer

Travelled with family

27 Jan 2025

Liked: Cleanliness, staff & service, room comfort

Great location for Art Museum and Symphony Center

The Palmer House is a beautiful building with many offerings. This was my first stay since we usually stay at The Allegro or Silversmith. Unless the price was right, I probably wouldn’t choose to stay here again. The boutique feel is overrun by the Hilton brand and there were too many small things that added up quickly. A closet wall sprayed with some sort of brown liquid, wallpaper peeling off in the bathroom, a loose screw on top of the toilet. Too many kids and a less than satisfactory in-room breakfast experience made for an overall underwhelming stay in my opinion. To be fair, I did receive an email explaining how software issues affected communications regarding breakfast service and that items were removed from the bill, which was appreciated. Perhaps my expectations were too high due to my excitement at staying at this historic building, but there are other choices in downtown Chicago that hit the mark for me. On a positive note, the waitstaff in the Lockwood Restaurant was outstanding. Attentive, genuine and warm, they made the entire trip. The prix fixe menu was great and it was a nice opportunity to try the famous Palmer House brownie. The Front Desk staff was friendly and helpful.

Stayed 1 night in Jan 2025

2/10 Terrible

Louis

Travelled with partner

27 Jan 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was incredibly rude during every interaction. I will never be staying at a Hilton property again

Stayed 2 nights in Jan 2025

8/10 Good

David

26 Jan 2025

Liked: Staff & service, room comfort

Wonderful hotel, redo the rooms!

The service is wonderful and the lobby and gym are amazing. The rooms are very comfortable but are tired and dated. Peeling wall paper, light switches from the 1960’s, dated furniture, stand along mini fridge from my college dorm room, bathroom tile that has been there probably 50 years, drilled into and patched many times, etc…. You get the idea. It’s an historic hotel, but the rooms aren’t antique or quaint. They’re just old and desperately need a redo.

Stayed 2 nights in Jan 2025

10/10 Excellent

Taylor

26 Jan 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful and comfortable

Everything you can imagine for your comfort! Like a luxury sedan if it was a hotel. Gorgeous place with a variety of restaurant options. You will not regret staying here!

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

24 Jan 2025

Room service was quite good, hotel staff were friendly, room was clean and comfortable

Stayed 2 nights in Jan 2025

8/10 Good

Karen Haviland

23 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Dec 2024

10/10 Excellent

Ellen

22 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

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Palmer House a Hilton Hotel

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View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

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View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

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View all photos for Premium Room, 2 Double Beds, 2 Bathrooms

Premium Room, 2 Double Beds, 2 Bathrooms

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View all photos for Premium Room, 2 Double Beds, Accessible, Bathtub

Premium Room, 2 Double Beds, Accessible, Bathtub

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View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

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View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

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View all photos for Premium Room - 2 Double Beds

Premium Room - 2 Double Beds

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View all photos for Premium Room - 1 King Bed

Premium Room - 1 King Bed

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View all photos for Premium 2 Double Mobility Accessible (Tub)

Premium 2 Double Mobility Accessible (Tub)

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View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

Suite, Accessible, Non Smoking (Roll-in Shower)

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View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

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View all photos for Room, Non Smoking (Roll-in Shower)

Room, Non Smoking (Roll-in Shower)

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View all photos for Suite, 2 Bedrooms, Non Smoking (Parlor)

Suite, 2 Bedrooms, Non Smoking (Parlor)

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View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking

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View all photos for Deluxe Room -1 King Bed

Deluxe Room -1 King Bed

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View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking

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View all photos for Deluxe Room - 1 King Bed

Deluxe Room - 1 King Bed

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View all photos for Room, 1 King Bed, Non Smoking (Hip & Historic)

Room, 1 King Bed, Non Smoking (Hip & Historic)

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View all photos for Premium 2 Bed 2 Bath - 1 Room

Premium 2 Bed 2 Bath - 1 Room

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View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Room, Accessible, Non Smoking (Roll-in Shower)

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View all photos for Room, Accessible, Bathtub

Room, Accessible, Bathtub

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View all photos for Room (Parlor, No Bed)

Room (Parlor, No Bed)

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View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Room, Accessible, Non Smoking (Roll-in Shower)

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View all photos for Room, 2 Double Beds

Room, 2 Double Beds

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View all photos for Room, 2 Double Beds, Accessible, Bathtub

Room, 2 Double Beds, Accessible, Bathtub