Palmer House a Hilton Hotel: Deals & Reviews (Chicago, USA)

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Historic Chicago hotel in Downtown Chicago with a full-service spa

Premium bedding, pillow-top beds, minibar, in-room safe

Overview
Rooms
Location
Policies

8.2

Very good

Popular amenities

Spa

Pool

Housekeeping

Bar

Breakfast available

Parking available

Check-in time

3:00 PM

Check-out time

11:00 AM

Explore the area

17 E Monroe St, Chicago, IL, 60603

Millennium Park3 min walk
Chicago Riverwalk10 min walk
Grant Park14 min walk
Chicago, IL (ORD-O'Hare Intl.)38 min drive

Room options

Deluxe Room, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

33 sq m
Sleeps 2
1 King Bed

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Separate bedroom

Premium bedding

Pillow-top bed

Blackout curtains

93 sq m
Sleeps 2
1 King Bed

Premium Room, 2 Double Beds, 2 Bathrooms

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Eco-friendly toiletries

28 sq m
Sleeps 4
2 Double Beds

Premium Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

23.2 sq m
Sleeps 4
2 Double Beds

Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

14 sq m
Sleeps 2
1 Double Bed

Deluxe Room, 2 Double Beds

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

33 sq m
Sleeps 4
2 Double Beds

Premium Room - 2 Double Beds

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Eco-friendly toiletries

23 sq m
Sleeps 4
2 Double Beds

Premium Room - 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Eco-friendly toiletries

23.1 sq m
Sleeps 2
1 King Bed

Premium 2 Double Mobility Accessible (Tub)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

23 sq m
Sleeps 4
2 Double Beds

Suite, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Separate bedroom

Premium bedding

Pillow-top bed

Blackout curtains

93 sq m
Sleeps 2
1 King Bed

Standard Room, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

Sleeps 2
1 King Bed

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

19 sq m
Sleeps 4
2 Double Beds

Room, Non Smoking (Roll-in Shower)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

19 sq m
Sleeps 2
1 King Bed

Suite, 2 Bedrooms, Non Smoking (Parlor)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

2 bedrooms

Premium bedding

Pillow-top bed

Blackout curtains

93 sq m
Sleeps 4
1 King Bed and 2 Double Beds

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Separate bedroom

Premium bedding

Pillow-top bed

Blackout curtains

93 sq m
Sleeps 8
3 King Beds

Deluxe Room -1 King Bed

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

26 sq m
Sleeps 2
1 King Bed

Suite, 2 Double Beds, Non Smoking

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Separate bedroom

Premium bedding

Pillow-top bed

Blackout curtains

93 sq m
Sleeps 4
2 Double Beds

Deluxe Room - 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

28 sq m
Sleeps 4
2 Double Beds

Room, 1 King Bed, Non Smoking (Hip & Historic)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

19 sq m
Sleeps 2
1 King Bed

Premium 2 Bed 2 Bath - 1 Room

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Shower/bath combination

28 sq m
Sleeps 4
2 Double Beds

Room, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

19 sq m
Sleeps 2
1 King Bed

Room, Accessible, Bathtub

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

19 sq m
Sleeps 2
1 King Bed

Room (Parlor, No Bed)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

Sleeps 2
1 Single Bed

Room, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

19 sq m
Sleeps 4
2 Double Beds

Room, 2 Double Beds

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

19 sq m
Sleeps 4
2 Double Beds

Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning

Connecting rooms available

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Premium bedding

Private bathroom

19 sq m
Sleeps 4
2 Double Beds

Similar properties

Pool

Pet-friendly

Free WiFi

Restaurant

for 1 night

includes taxes & fees

10 Aug - 11 Aug

About the area

Chicago

Palmer House a Hilton Hotel places you in the centre of Chicago, within a short 5-minute stroll of Millennium Park and Art Institute of Chicago. Highlights at this historic hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at The Spa at PH can include massages, body wraps and body scrubs along with hydrotherapy and mani/pedis. Lockwood Lobby Bar serves American cuisine. Potter's Bar is the hotel's own cocktail bar. 130000 square feet (12077 square metres) of event facilities include 77 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Plus you'll find a 24-hour gym, a coffee shop/cafe and laundry facilities. On weekday mornings to-go breakfast is available. There's also the convenience of valet parking. .Sights within a 15-minute walk of this Downtown Chicago hotel include Chicago Theatre and Willis Tower.

What's nearby

Millennium Park - 3 min walk
Art Institute of Chicago - 5 min walk
Michigan Avenue - 5 min walk
Chicago Riverwalk - 10 min walk
Grant Park - 14 min walk

Getting around

Monroe Station (Red Line) - 1 min walk
Millennium Station - 7 min walk
Chicago O'Hare International Airport (ORD) - 38 min drive

Restaurants

‪Miller's Pub - ‬1 min walk
‪University Club of Chicago - ‬2 min walk
‪Jimmy's Gyros & Grill - ‬3 min walk
‪Goddess and the Baker, 33 S Wabash-Millennium Park - ‬2 min walk
‪Palmer House Hilton Executive Floor Lounge - ‬1 min walk

About this property

Palmer House a Hilton Hotel

Historic Chicago hotel in Downtown Chicago with a full-service spa

Palmer House a Hilton Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge.

A business centre, 77 meeting rooms, and coworking spaces are available. Event space at this hotel measures 130000 square feet (12077 square metres) and includes a conference centre. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Palmer House a Hilton Hotel. For a fee, parking is available.

This Chicago hotel is smoke free.

1641 guestrooms or units

23 levels

130000 sq ft of conference space

12077 sq. m of conference space

Built in 1873

Charging station for electric cars

Conference centre

Business facilities

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Concierge

Gift shop

On-site shopping

Bellhop

Lift

No smoking on site

Locker space

Bar or lounge

Coffee shop

Dining venue

Palmer House a Hilton Hotel offers 1641 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video game consoles and pay-per-view films.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and an iron/ironing board. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The Spa at PH has 12 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Chinese (Mandarin), English

Property amenities

Internet

Available in all rooms: Internet access (surcharge)

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
Limo/town car service
Covered parking on site (USD 54 per night; includes in/out privileges)
Covered valet parking on site (USD 78 per night; includes in/out privileges)
Wheelchair-accessible parking available

Food and drink

Weekday breakfast to-go available for a fee: USD 15 to 30 per person
A bar/lounge
A coffee shop/cafe
A restaurant

Restaurants on site

Lockwood Express
Lockwood Lobby Bar
Lockwood Restaurant
Potter's Bar

Things to do

24-hour health club
Bicycle rentals
Full-service spa
Indoor pool
Shopping

Family friendly

Indoor pool
Laundry facilities
Refrigerator on request
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Lockers
Luggage storage
Safe at front desk

Guest services

Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop

Business services

77 meeting rooms
Business centre
Conference centre (130,000 square foot of space)
Coworking space

Full-service spa

12 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hydrotherapy
Manicures/pedicures
Massage
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
16 accessible parking spaces
Braille/raised signage
Lift (122 centimetre wide door)
Pool hoist on site
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (86 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa

23 floors
Banquet hall
Built in 1873
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels

Entertainment

Pay films
TV with premium cable channels
Video game console

Food and drink

Minibar
Refrigerator on request

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Iron/ironing board
Laptop-compatible safe
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Late check-in subject to availability

Express check-in available

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: USD 50 per accommodation, per stay
Weight limit: 75 lb per pet

Children and extra beds

Children are welcome.

Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 40.0 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 25 per accommodation, per night

The resort fee includes:

Additional inclusions
Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: approximately USD 15 to 30 per person
Covered self-parking fee: USD 54 per night (in/out privileges)
Valet parking fee: USD 78 per night (in/out privileges)
Pet fee: USD 50 per accommodation, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Refrigerator fee: USD 40 per stay
Rollaway bed fee: USD 40.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

Pool access available from 5:30 AM to 9:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Palmer

Hilton Palmer House

House Hilton

Palmer Hilton

Palmer Hilton House

Palmer House

Palmer House Hilton

Palmer House Hilton Chicago

Palmer House Hilton Hotel

Palmer House Hilton Hotel Chicago

Chicago Palmer House Hilton

Hilton Hotel Palmer

Palmer House Chicago

The Palmer House Hilton Hotel Chicago

The Palmer House Hilton

Palmer House A Hilton

Palmer House a Hilton Hotel Hotel

Palmer House a Hilton Hotel Chicago

Palmer House a Hilton Hotel Hotel Chicago

Frequently asked questions

What is the cancellation policy at Palmer House a Hilton Hotel?

Palmer House a Hilton Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palmer House a Hilton Hotel?

As of 27 July 2024, prices found for a 1-night stay for 2 adults at Palmer House a Hilton Hotel on 23 Aug 2024 start from AU$333.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palmer House a Hilton Hotel?

Yep, Palmer House a Hilton Hotel has a covered self car park with in/out privileges for USD 54 per night.

Are there any beaches close to Palmer House a Hilton Hotel?

The closest beach to Palmer House a Hilton Hotel is Ohio Street Beach (1.9 km).

Is there a spa on site at Palmer House a Hilton Hotel?

Yep, The Spa at PH is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Palmer House a Hilton Hotel have a pool?

Palmer House a Hilton Hotel has an indoor pool. The pool is open 5:30 AM to 9:00 PM.

What luxury perks are available at Palmer House a Hilton Hotel?

Palmer House a Hilton Hotel features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with pillowtop beds and premium bedding.

What makes Palmer House a Hilton Hotel a romantic place to stay?

Couples spa treatments and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Palmer House a Hilton Hotel.

Does Palmer House a Hilton Hotel serve breakfast?

You bet, to-go brekkie is offered on weekdays.

Is there a free airport shuttle available at Palmer House a Hilton Hotel?

No, Palmer House a Hilton Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Palmer House a Hilton Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Palmer House a Hilton Hotel?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Palmer House a Hilton Hotel Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Good

Brad

Business traveller

27 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Apr 2024

10/10 Excellent

Joseph

26 Apr 2024

Stayed 1 night in Apr 2024

10/10 Excellent

Brian

22 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff was helpful. Rooms were kept clean. Good area.

Stayed 2 nights in Apr 2024

8/10 Good

Edwin

22 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

I hotel is very clean. The room was clean The only thing I can say, was the mattress or the bed I stayed in room 259. The mattress was like sleeping on stone.

Stayed 3 nights in Apr 2024

10/10 Excellent

John

22 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2024

6/10 Okay

Pamela L

Travelled with family

21 Apr 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Dissppointing especially for the huge price tag.

It was generally good but it wasn't fully handicap accessible. Getting to the pool was such a hassle. You can't get there without using stairs. No one was there to run the lift. Waiting for security to come run it is a ridiculus way to give access. I will not go back because of that. And also the destination charge... so silly and unnecessary. And not helpful at all. The room was disappointing. The rooms used to be so charming, furnished south antique looking furniture, beautiful drapes etc. Now they are to modern and plain. Nothing special at all. I was disappointed and don't return.

Stayed 2 nights in Apr 2024

10/10 Excellent

Judy

Travelled with family

21 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The beauty of this historic hotel was wonderful! We enjoyed our stay there. It was a great meeting place for our family.

Stayed 4 nights in Apr 2024

10/10 Excellent

Laura

Travelled with partner

20 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the unique character of the Palmer House and will definitely stay there again, the next time we are in Chicago. It was a memorable stay and the accommodations were outstanding!

Stayed 3 nights in Apr 2024

6/10 Okay

Karla, Bellevue

Travelled with family

17 Apr 2024

Liked: Staff & service

The double beds were very small. There was no coffee maker, refrigerator, or microwave in the room. There was no free coffee anywhere in the hotel. The shower had long hairs in it when we arrived. The mini bar fridge contained several sandwich wraps that had expired 2 months earlier. The pool wasn't as warm as we had hoped, but wasn't cold and the underwater lights and bubblers were nice. The spa and gym were nice. The lobby decor was spectacular. And we enjoyed all the photos of famous people in the hallways. Front desk responded quickly to text messages. I don't think I will stay there again.

Stayed 4 nights in Apr 2024

6/10 Okay

Daryl

14 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2024

8/10 Good

Kristin

Business traveller

11 Apr 2024

Liked: Cleanliness, staff & service

Cool historic building with friendly staff. Some disrepair and loud neighbors (not necessarily the hotel's fault). I really wish the rooms had a fridge that I could use for leftovers.

Stayed 4 nights in Apr 2024

4/10 Poor

Rebecca

10 Apr 2024

Disliked: Property conditions & facilities

Stayed 2 nights in Apr 2024

10/10 Excellent

David

9 Apr 2024

Stayed 4 nights in Mar 2024

6/10 Okay

Michael

Business traveller

9 Apr 2024

Stayed 4 nights in Apr 2024

2/10 Terrible

Melba

7 Apr 2024

Stayed 3 nights in Apr 2024

8/10 Good

Julia

7 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very pleasant stay. Would recommend. Great during the holidays—beautiful decorations and holiday cheer.

Stayed 5 nights in Dec 2023

10/10 Excellent

John

7 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Apr 2024

10/10 Excellent

Brenda

7 Apr 2024

Stayed 1 night in Apr 2024

6/10 Okay

Harriett

Travelled with family

7 Apr 2024

Liked: Cleanliness, staff & service, amenities

The hotel was very nice. However, there was an annoying noise, like someone or something was banging on the pipes and because of this I did NOT have a restful night sleep.

Stayed 1 night in Apr 2024

2/10 Terrible

Karl

Travelled with group

5 Apr 2024

Liked: Cleanliness

Disliked: Staff & service

Severly Disappointed w/ Palmer House & Hotels.com

My experience at the Palmer House Hilton Chicago, booked through Hotels.com, was marred by numerous disappointments and frustrations. Neither the hotel nor the website informed us of two 'teen' conventions happening that weekend, resulting in overcrowded facilities. The valet service took almost an hour, and I had to leave my car to seek assistance. The pool was overrun with unruly children, and the absence of adult swimming hours was disheartening. Additionally, the $25 destination fee was poorly explained, and attempts to cancel one of our reservations weeks in advance were met with unhelpful responses from both the hotel and the website, with constant passing off between the two entities. The rooms we booked were vastly different in size and quality, with one room even having a toilet crammed against the wall. Paint peeling in places further detracted from the supposed luxury of the Palmer House. The only redeeming aspect was the help of Misha in Reservations. The ordeal of fighting with both Hotels.com and the Palmer House for cancellation due to a medical emergency was utterly disheartening and soured our entire experience before arrival. I had higher expectations from a renowned Hilton property and the Palmer House Chicago. Hotels.com's mismanagement of our reservation, including losing loyalty points, compounded the dissatisfaction. I will unlikely return to the Palmer House and will never use Hotels.com again, regardless of potential savings.

Stayed 1 night in Mar 2024

6/10 Okay

Ma Zarina Concepcion

Travelled with family, Travelled with family and small children

4 Apr 2024

Liked: Cleanliness, amenities, property conditions & facilities

The new pool and fitness area additions were awesome! However, our room was small and the pillows were not the most comfortable. The staff were okay. It was a busy weekend. The tablet in our room that was supposed to help with the stay did not work and still had the past occupants' info.

Stayed 2 nights in Mar 2024

8/10 Good

Terriann

3 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Walkable to Art Museum, Millennium Park and shopping

Stayed 2 nights in Mar 2024

4/10 Poor

Michael

2 Apr 2024

I was upsold on a room that didn’t have a leisure chair or couch. Very disappointed

Stayed 3 nights in Mar 2024

6/10 Okay

Verified traveller

Business traveller

1 Apr 2024

Liked: Staff & service

Seen better days

Beautiful old hotel that looks like it’s seen better days. Everything smelled strongly of cleaning/deodorizing spray. Room was very dark and tub was clogged. The gym was amazing tho and looked very recently redone - that was a big surprise given the rest of the hotel. Nicest hotel gym I’ve ever seen!

Stayed 1 night in Mar 2024

10/10 Excellent

Cassaundra

31 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old Chicago Charm

Great location! Close to all the main attractions and shopping. Staff was very friendly and accommodating. Will stay here again.

Stayed 2 nights in Mar 2024

Palmer House a Hilton Hotel

Choose dates to view prices

Photo gallery for Palmer House a Hilton Hotel

Reviews

Very good

Popular amenities

Check-in time

Check-out time

Explore the area

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Highlights

View all photos for Premium Room, 2 Double Beds, 2 Bathrooms

Premium Room, 2 Double Beds, 2 Bathrooms

Highlights

View all photos for Premium Room, 2 Double Beds, Accessible, Bathtub

Premium Room, 2 Double Beds, Accessible, Bathtub

Highlights

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

Highlights

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Highlights

View all photos for Premium Room - 2 Double Beds

Premium Room - 2 Double Beds

Highlights

View all photos for Premium Room - 1 King Bed

Premium Room - 1 King Bed

Highlights

View all photos for Premium 2 Double Mobility Accessible (Tub)

Premium 2 Double Mobility Accessible (Tub)

Highlights

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

Suite, Accessible, Non Smoking (Roll-in Shower)

Highlights

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Highlights

View all photos for Room, Non Smoking (Roll-in Shower)

Room, Non Smoking (Roll-in Shower)

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View all photos for Suite, 2 Bedrooms, Non Smoking (Parlor)

Suite, 2 Bedrooms, Non Smoking (Parlor)

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View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking

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View all photos for Deluxe Room -1 King Bed

Deluxe Room -1 King Bed

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View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking

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View all photos for Deluxe Room - 1 King Bed

Deluxe Room - 1 King Bed

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View all photos for Room, 1 King Bed, Non Smoking (Hip & Historic)

Room, 1 King Bed, Non Smoking (Hip & Historic)

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View all photos for Premium 2 Bed 2 Bath - 1 Room

Premium 2 Bed 2 Bath - 1 Room

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View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Room, Accessible, Non Smoking (Roll-in Shower)

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View all photos for Room, Accessible, Bathtub

Room, Accessible, Bathtub

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Room (Parlor, No Bed)

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View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Room, Accessible, Non Smoking (Roll-in Shower)