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The Willows Hotel

3.0 star property
Hotel with a 24-hour front desk, near Lake Michigan
VIP Access

Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout curtains
Lobby sitting area
Front of property
Lobby
Dining

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is AU$280
includes taxes & fees
5 Oct - 6 Oct

Explore the area

View map
555 W Surf St, Chicago, IL, 60657
  • Lincoln Park Zoo
    ‪19 min walk‬
  • Wrigley Field
    ‪3 min drive‬
  • Michigan Avenue
    ‪5 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout curtains

Room, 1 Queen Bed (Small)

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Shower/bath combination
Hairdryer
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout curtains

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Shower/bath combination
Hairdryer
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Shower/bath combination
Hairdryer
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Executive Room, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
Shower/bath combination
Hairdryer
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Shower/bath combination
Hairdryer
Private bathroom
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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  • Pet-friendly
  • Free WiFi
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4.6 out of 5, Wonderful, 1,567 reviews
The price is AU$423
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24 Sept - 25 Sept
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About the area

Chicago

At The Willows Hotel you'll be 1.1 km (0.7 mi) from Lake Michigan and 1.9 km (1.2 mi) from Wrigley Field. Highlights at this boutique hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include coffee/tea in a common area, a fireplace in the lobby and luggage storage. .Attractions within a 10-minute drive of this 3-property class Lakeview hotel include Michigan Avenue and Grant Park.

What's nearby

  • DePaul University-Lincoln Park - 16 min walk - 1.4 km
  • Lincoln Park Zoo - 19 min walk - 1.6 km
  • Wrigley Field - 3 min drive - 2.8 km
  • Michigan Avenue - 5 min drive - 4.6 km
  • Navy Pier - 9 min drive - 7.4 km

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare International Airport (ORD) - 37 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Duke Of Perth - ‬3 min walk
  • ‪Cesar's Killer Margaritas - ‬3 min walk
  • ‪The Crepe Shop - ‬3 min walk
  • ‪Jimmy John's - ‬3 min walk

About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan
As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front desk safe.

This 3-star Chicago hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • Built in 1906
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Fireplace in lobby
  • Lift
  • No smoking on site
The Willows Hotel offers 55 accommodations with minibars and complimentary bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Similar properties

Front of property

The Majestic Hotel

  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
4.3 out of 5, Excellent, 1,010 reviews
The price is AU$280
includes taxes & fees
5 Oct - 6 Oct
The Majestic Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 25 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 25 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

What is the cancellation policy at The Willows Hotel?

The Willows Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Willows Hotel?

As of 10 Sept 2025, prices found for a 1-night stay for 2 adults at The Willows Hotel on 5 Oct 2025 start from AU$279.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Willows Hotel?

The closest beach to The Willows Hotel is North Avenue Beach (2.6 km).

Is there a free airport shuttle available at The Willows Hotel?

No, The Willows Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Willows Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Willows Hotel?

No, pets are not allowed.

The Willows Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 517 out of 1004 reviews
Rating 8 - Good. 262 out of 1004 reviews
Rating 6 - Okay. 128 out of 1004 reviews
Rating 4 - Poor. 67 out of 1004 reviews
Rating 2 - Terrible. 30 out of 1004 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Travelled with family
Price was way to expensive
Stayed 1 night in May 2025

6/10 Okay

Stephen, Grand Rapids

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Age of property shows. For the price I would expect a better experience.
Stayed 1 night in Jun 2025

8/10 Good

Nancy

Stayed 1 night in Jun 2025

10/10 Excellent

Janet

Stayed 1 night in Jun 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location and great staff!
Stayed 4 nights in May 2025

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the atmosphere and the staff was very friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Wendy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent boutique hotel. Great big rooms with charm, adorable lobby to relax in. Would def stay again.
Stayed 2 nights in May 2025

8/10 Good

Peter

Liked: Amenities
Location
Stayed 1 night in Apr 2025

6/10 Okay

Joe

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Clean in a nice area compared to a lot of areas in Chicago parking is close but not free. I on the Internet I signed up for a king size bed with a sofa. I got two queen size beds, so yeah covered everybody sleeping arrangements but it just wasn’t what I reserved.. VIP benefits. The bottle of wine wasn’t even cold or chilled and I didn’t even get a choice of a white or red it was just red wine. Staff was super friendly, helpful.
Stayed 1 night in May 2025

6/10 Okay

Taylor

Travelled with group
Very quaint and very very noisy. A little dingy but rooms were clean. Not a bad stay for the location/price.
Stayed 1 night in May 2025

8/10 Good

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, had what we needed.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel. Great neighborhood.
Stayed 7 nights in May 2025

8/10 Good

Angie

Travelled with family
Liked: Cleanliness, amenities
Quiet area in a beautiful neighborhood. Many places to eat within a few blocks. Our room was clean and comfortable. Bathrooms are small and need to be updated. Staff was friendly and helpful.
Stayed 3 nights in May 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel tucked away from all the hustle and bustle of the big city
Stayed 1 night in May 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Willows has an older charm unlike other hotels. They were also very accommodating to our needs.
Stayed 1 night in May 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gal at the front desk was amazing! The property had great history and character and slept like a dream. Walking distance to Wrigley Field, save neighborhood and convenient to other locations. Would stay here again and recommend to anyone.
Stayed 1 night in May 2025

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very comfortable beds. We enjoyed our stay here.
Stayed 1 night in May 2025

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Disappointing

Put on the provided white fluffy robe only to find a used razor in the pocket. That’s bad, but I think the more alarming part is it highlights they don’t wash the robes after each stay. Disgusting. Bright white towels, always nice, but….the two wash cloths had stains on them. Really have to question the housekeeping here.
Stayed 1 night in May 2025

10/10 Excellent

Timothy, Fernandina Beach

Stayed 2 nights in May 2025

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not so good

In the pocket of the bathrobe was a dirty razor. That itself is concerning but the fact it means they didn’t wash the robes before we got the room is most concerning.
Stayed 1 night in May 2025

10/10 Excellent

Margaret

Stayed 2 nights in May 2025

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Apr 2025

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and check in person very nice. Great location and safe area. Built in 1906 so classic. Bed very comfy
Stayed 2 nights in May 2025