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The Willows Hotel

3.0 star property
Hotel with a 24-hour front desk, near Lake Michigan

Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout curtains
Lobby sitting area
Lobby
Dining
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
The current price is AU$144
includes taxes & fees
27 Jan - 28 Jan

Explore the area

View map
555 W Surf St, Chicago, IL, 60657
  • Place, Lincoln Park
    ‪5 min walk‬
  • Place, DePaul University-Lincoln Park
    ‪16 min walk‬
  • Place, Wrigley Field
    ‪3 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout curtains

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Bathrobes
Shower/bath combination
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Executive Room, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
Bathrobes
Shower/bath combination
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Bathrobes
Shower/bath combination
Private bathroom
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout curtains

Room, 1 Queen Bed (Small)

7.8 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Bathrobes
Shower/bath combination
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Bathrobes
Shower/bath combination
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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Lobby sitting area

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3.5 out of 5, Good, 953 reviews
The price is AU$170
includes taxes & fees
8 Jan - 9 Jan
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About the area

Chicago

At The Willows Hotel you'll be 1.1 km (0.7 mi) from Lake Michigan and 1.9 km (1.2 mi) from Wrigley Field. Highlights at this boutique hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include coffee/tea in a common area, a fireplace in the lobby and luggage storage. .Attractions within a 10-minute drive of this 3-property class Lakeview hotel include Michigan Avenue and Chicago Riverwalk.

What's nearby

  • Lincoln Park - 5 min walk - 0.5 km
  • Vic Theatre - 14 min walk - 1.3 km
  • DePaul University-Lincoln Park - 16 min walk - 1.4 km
  • Lincoln Park Zoo - 19 min walk - 1.6 km
  • Wrigley Field - 3 min drive - 2.2 km

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare International Airport (ORD) - 37 min drive

Restaurants

  • ‪Duke Of Perth - ‬3 min walk
  • ‪Chipotle Mexican Grill - ‬3 min walk
  • ‪Le Petit Marcel - ‬2 min walk
  • ‪Cesar's Killer Margaritas - ‬3 min walk
  • The Crepe Shop

About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan
As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front desk safe.

This 3-star Chicago hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • Built in 1906
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Fireplace in lobby
  • Lift
  • No smoking on site
The Willows Hotel offers 55 accommodations with minibars and complimentary bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Similar properties

Front of property
The Majestic Hotel
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
4.3 out of 5, Excellent, 1,010 reviews
The price is AU$147
includes taxes & fees
8 Jan - 9 Jan
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 26 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 26 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

What is the cancellation policy at The Willows Hotel?

The Willows Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Willows Hotel?

As of 7 Jan 2026, prices found for a 1-night stay for 2 adults at The Willows Hotel on 27 Jan 2026 start from AU$143.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Willows Hotel?

The closest beach to The Willows Hotel is North Avenue Beach (2.6 km).

Is there a free airport shuttle available at The Willows Hotel?

No, The Willows Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Willows Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Willows Hotel?

No, pets are not allowed.

The Willows Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 520 out of 1004 reviews
Rating 8 - Good. 261 out of 1004 reviews
Rating 6 - Okay. 130 out of 1004 reviews
Rating 4 - Poor. 66 out of 1004 reviews
Rating 2 - Terrible. 27 out of 1004 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, good nearby parking, easy check in, no issues, very safe area
Stayed 1 night in Sep 2025

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
Very safe
Stayed 1 night in Oct 2025

6/10 Okay

Raiman, Swampscott

Disliked: Staff & service, amenities, property conditions & facilities
This is an old hotel building. While it has been renovated somewhat, it is not the same as modern hotels. The rooms are small and feel crowded with furniture. The bathroom fixtures are old. The room was fairly clean. The lobby was dusty. The tea and coffee available in the lobby was awful (just go out into the neighborhood, there are lots of options). There is the usual mix of overpriced mini-bar snacks in the room. The staff is disinterested. When I arrived for check-in there was no one at the front desk. Waited 7 minutes for someone to appear. The bed was comfortable and it was mostly quiet at night. You get what you pay for. If you are looking for luxury, it ain’t this place. If you don’t mind the small rooms and just need a safe place to sleep, it might work for you.
Small queen room
Small queen room with brick wall view
Bathtub
Sink
Stayed 4 nights in Oct 2025

10/10 Excellent

Jay

Stayed 1 night in Sep 2025

8/10 Good

CP

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2025

8/10 Good

Karla

Stayed 1 night in Oct 2025

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem. Great location, great place to stay!
Stayed 2 nights in Aug 2025

8/10 Good

Walter D

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Sep 2025

10/10 Excellent

Heber

Stayed 2 nights in Sep 2025

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Laice

Disliked: Cleanliness, staff & service, property conditions & facilities
Property itself was quaint, but staff was not as warm or welcoming.
Stayed 1 night in Sep 2025

10/10 Excellent

Nikhil, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room | Staff | Shops nearby
Stayed 2 nights in Sep 2025

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Good, solid, basic accommodation. No frills, no breakfast, room cleaned only on request. Pleasant, walkable neighbourhood close to bus lines. A decent choice if you want to be in North Eastern Chicago.
Stayed 4 nights in Sep 2025

10/10 Excellent

Vinny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
+ You cannot beat this location. Tucked into a gorgeous neighborhood & easy walk to Wrigley field. Staff feels like a friend. Seriously. Always felt very safe. - It feels like a well worn home. Not dirty but not quite clean? Not modern at all if you’re into that. No breakfast. No coffee pot in the room. We will definitely stay again based on staff & location
Stayed 1 night in Sep 2025

10/10 Excellent

Jeff

Stayed 1 night in Sep 2025

10/10 Excellent

Jeff

Stayed 3 nights in Sep 2025

4/10 Poor

Rick

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I was quite disappointed with the room. It was closer to being a closet. There was very little space to put anything out for use and the bathroom was super small also. No parking was available at the hotel. In fact I can't say there were any amenities at all. On my way to Chicago, I stayed at another hotel that provided parking, pool, workout room, continental breakfast and a free beer coupon. Also the room was at least twice the size of the one at the Willows. And all that for 1/3 the price of the Willows. I see no reason to want to return.
Stayed 2 nights in Sep 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe neighborhood.
Stayed 1 night in Sep 2025

8/10 Good

Qin

Travelled with family and small children
Liked: Staff & service, amenities
Rooms can be cleaner.
Stayed 8 nights in Jul 2025

6/10 Okay

Kyle

Stayed 1 night in Sep 2025

4/10 Poor

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was horrible - sheets and mattress cover did not fit- too small! Bed was queen sheets and mattress cover appeared to be a full size. Mattress and pillows old and lumpy. You will wake up with back issues. Hallway and room rugs dirty. Desk clerks didn’t look up or acknowledge when we arrived or departed for day ( except today when we checked out at 6 am on 9/25.) 4 nites booked - really wanted to leave after 1 but we prepaid. Bathroom absolutely no place to hang clothes or put toiletries. We love the location but …Did I mention they have coffee in lobby - but it was put out at different times - one day 6:30 another day 6…
Stayed 4 nights in Sep 2025

2/10 Terrible

Chandrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time visiting Chicago, and unfortunately, my stay at The Willows Hotel was a horrible experience. When I arrived to check in, the man at the front desk didn’t even greet me. He never introduced himself, didn’t offer any information about where my room was located, and overall made me feel completely unwelcome. First impressions matter, and this one set the tone for the rest of my stay. The only positive note came at checkout. The gentleman working the desk that morning (a white male, unfortunately I don’t remember his name) was polite, helpful, and professional. If I had been greeted by him when I first arrived, my experience could have been completely different. Sadly, because of the lack of hospitality at check-in, I will never stay at this hotel again. Chicago is a great city, but The Willows Hotel was not the right choice for me.
Stayed 2 nights in Sep 2025

2/10 Terrible

Anna

Stayed 2 nights in Sep 2025