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The Willows Hotel

3.0 star property
Hotel with a 24-hour front desk, near Lake Michigan

Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout curtains
Lobby
Front of property
Lobby sitting area
Dining

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is AU$229
includes taxes & fees
4 Nov - 5 Nov

Explore the area

View map
555 W Surf St, Chicago, IL, 60657
  • Place, Lincoln Park Zoo
    ‪19 min walk‬
  • Place, Wrigley Field
    ‪3 min drive‬
  • Place, Michigan Avenue
    ‪5 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout curtains

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
Private bathroom
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Executive Room, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
Shower/bath combination
Private bathroom
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
Private bathroom
Bathrobes
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout curtains

Room, 1 Queen Bed (Small)

7.8 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
Private bathroom
Bathrobes
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
Private bathroom
Bathrobes
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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The price is AU$384
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9 Nov - 10 Nov
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About the area

Chicago

At The Willows Hotel you'll be 1.1 km (0.7 mi) from Lake Michigan and 1.9 km (1.2 mi) from Wrigley Field. Highlights at this boutique hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include coffee/tea in a common area, a fireplace in the lobby and luggage storage. .Attractions within a 10-minute drive of this 3-property class Lakeview hotel include Michigan Avenue and Grant Park.

What's nearby

  • DePaul University-Lincoln Park - 16 min walk - 1.4 km
  • Lincoln Park Zoo - 19 min walk - 1.6 km
  • Wrigley Field - 3 min drive - 2.8 km
  • Michigan Avenue - 5 min drive - 4.6 km
  • Navy Pier - 9 min drive - 7.4 km

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare International Airport (ORD) - 37 min drive

Restaurants

  • ‪Duke Of Perth - ‬3 min walk
  • ‪Cesar's Killer Margaritas - ‬3 min walk
  • ‪Chipotle Mexican Grill - ‬3 min walk
  • ‪The Crepe Shop - ‬3 min walk
  • ‪Jimmy John's - ‬3 min walk

About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan
As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front desk safe.

This 3-star Chicago hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • Built in 1906
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Fireplace in lobby
  • Lift
  • No smoking on site
The Willows Hotel offers 55 accommodations with minibars and complimentary bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Similar properties

Front of property
The Majestic Hotel
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
4.3 out of 5, Excellent, 1,011 reviews
The price is AU$233
includes taxes & fees
5 Nov - 6 Nov
The Majestic Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 26 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 26 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

What is the cancellation policy at The Willows Hotel?

The Willows Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Willows Hotel?

As of 15 Oct 2025, prices found for a 1-night stay for 2 adults at The Willows Hotel on 4 Nov 2025 start from AU$228.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Willows Hotel?

The closest beach to The Willows Hotel is North Avenue Beach (2.6 km).

Is there a free airport shuttle available at The Willows Hotel?

No, The Willows Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Willows Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Willows Hotel?

No, pets are not allowed.

Reviews

The Willows Hotel Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 523 out of 1018 reviews
Rating 8 - Good. 268 out of 1018 reviews
Rating 6 - Okay. 129 out of 1018 reviews
Rating 4 - Poor. 69 out of 1018 reviews
Rating 2 - Terrible. 29 out of 1018 reviews

Reviews

10/10 Excellent

Esmeralda Duenas

Stayed 3 nights in Jul 2025

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank goodness we found this place!

We had some terrible luck with the hotels we booked on this trip - the first one was out of hot water, and the second one we couldn't even check into because there was no front desk staff and they tried to charge us an additional $130 on arrival thru text. We quickly booked the Willows Hotel at the last minute, and it was a night and day difference. The concierge was waiting for us when we arrived, and helped us get checked in fast and easily. The staff was friendly and the rooms had a lot of space. We were traveling with 2 young children so this was key - they loved it and want to come back to stay. We will definitely stay there again!
Stayed 1 night in Jul 2025

10/10 Excellent

Charles, oklahoma city

Liked: Staff & service
Location
Stayed 3 nights in Jul 2025

10/10 Excellent

Jenna

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great boutique hotel, right in the heart of Lakeview neighborhood. Very convenient for us on our trip. I highly recommend this property
Stayed 3 nights in Jul 2025

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fine and room spacious. Parking is sparse around area and parking garage charges $25 each time in or out.
Stayed 1 night in Jul 2025

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Philip

Stayed 1 night in Jul 2025

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service
Reasonably priced, good location, short walk to Wrigley. An in-room coffee maker would be convenient
Stayed 1 night in Jul 2025

6/10 Okay

Stephen, Bedford

Travelled with family
Disliked: Amenities
This is an older property, but it is still a nice place to stay. When we were assigned our room (309) is smelled really bad. I am not sure if it was mold or the room just wasn't clean, something was not right. We checked with the desk clerk who initially said that there were no other rooms available, but at our instance, he was able to find a room in the property. He was not exactly the most engaging or helpful staff member. The day shift guy was great, so take that for what it is worth. This property is located close to lots of shopping and dining. This is the second time I have stayed in this area of Chicago, and I would stay here again because it is safe and clean. The rooms have a mini bar if you like that and some treats for purchase in the room. Beds were very comfortable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Isabella

Stayed 1 night in Jun 2025

10/10 Excellent

Adam

Stayed 1 night in Jun 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint hotel

We picked this place due to location. We were able to easily walk to a Cubs game! This place is super cute and quaint, though it needs updating which I read in previous reviews… overall it was still a good place to stay and we would stay again!
Stayed 1 night in Jul 2025

10/10 Excellent

Timothy, highland heights

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Great neighborhood! Reasonable price. Quiet.
Stayed 2 nights in Jul 2025

10/10 Excellent

Elizabeth

Great stay
Stayed 1 night in May 2025

8/10 Good

Derek

Liked: Cleanliness, amenities, property conditions & facilities
I had great stay at property. I was only in town for 2 days the location was perfect
Stayed 3 nights in Jun 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this place! Gorgeous room, fantastic location, very nice staff. Definitely will stay here again.
Stayed 1 night in Jun 2025

8/10 Good

Cari

Stayed 1 night in Jun 2025

4/10 Poor

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, old hotel

Service was awesome, everyone is friendly, the only bad experience i had was the first night i got locked out of my room because the door stopped working. I had to have someone manually come up and open my room manually every time until the next after noon where they called me and offer to change my room, the cost of the room for that first night was over $400 which was way over priced. The hotel is really old and you can tell from the hallways, elevator, and the restrooms. My rating is based solely on the hotel and not the staff. The staff was great and very helpful.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff, clean room, terrific location!
Stayed 3 nights in Jun 2025

10/10 Excellent

Marie

Stayed 1 night in Jun 2025