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 Chicago •1 Room
 Chicago • 1 Room
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The Willows Hotel

3-star property
555 W Surf St, Chicago, IL 1800 796 370
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4.5 out of 5
Wonderful!
See all 2 wotif Reviews

"Ideal location for my purposes, very comfortable (and warm!) and with friendly, helpful staff. Room wasn't perfectly clean (e.g behind the bed) but wa ... " More

By a verified traveller on Mon 19 Nov 2018

Points Of Interest

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Hotel Description

At The Willows Hotel you'll be within a 20-minute stroll of popular places like Lake Michigan and Vic Theatre. Highlights at this boutique hotel include free in-room WiFi.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and has concierge services. Added amenities include a snack bar/deli and laundry facilities. There's also the convenience of self parking.

Attractions within a 30-minute walk of this 3-star Lakeview hotel include Wrigley Field and Lincoln Park Zoo.

Basic Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$207* Per night/room 5 Jul. - 6 Jul.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Willows Hotel ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Willows Hotel

Everyone (2)
5 out of 5
Ideal location for my purposes, very comfortable (and warm!) and with friendly, helpful staff. Room wasn't perfectly clean (e.g behind the bed) but was satisfactory. Breakfast was good too, with plenty of other places nearby if I needed something more substantial. One minor complaint is that my initial enquiry email was never replied to, but recognise that could have been outside the hotel's control. Overall very happy with my stay.

Posted by on 19 Nov. 2018

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Comment from Hotel Management

20 Nov. 2018 by Chimere-AGM

Thank you for taking the time to give us your feedback, it is greatly appreciated. We will work to make the necessary improvements. We look forward to your return visit. Have a great day.

4 out of 5

Lovely hotel, so clean, so welcoming 😊

Staff friendly and helpful. Room so clean and beds super comfy. Afternoon cookies yum and 24,hour coffee great!!! ENJOY 😁😁😁

Posted by , from Australia on 10 Mar. 2018

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Comment from Hotel Management

11 Mar. 2018 by Leila O-AGM

Dear Tina, Thank you for staying with us and also for your kind words about the hotel and our team members. We are looking forward to your next stay with us! All the best,

About the The Willows Hotel

Location 555 W Surf St, Chicago, IL 60657

Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. A fitness center, a vending machine, and concierge services are also featured at the business-friendly The Willows Hotel. Parking is available for a fee. This 3-star Chicago hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • Built in 1906
  • Deli
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge)

Transport

  • Train station: Chicago Clybourn Station (4 km / 2.5 mi)
  • Metro station: Diversy Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Willows Hotel offers 55 accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 72 hours
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Willows
  • Willows Chicago
  • Willows Hotel
  • Willows Hotel Chicago
  • The Willows Hotel Hotel
  • The Willows Hotel Chicago
  • The Willows Hotel Hotel Chicago
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.