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The Willows Hotel

3.0 star property
Hotel with a 24-hour front desk, near Lake Michigan

Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout curtains
Front of property
Dining
Lobby sitting area
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is AU$266
includes taxes & fees
27 July - 28 July

Explore the area

Map
555 W Surf St, Chicago, IL, 60657
  • Lincoln Park Zoo
    ‪19 min walk‬
  • Wrigley Field
    ‪3 min drive‬
  • Michigan Avenue
    ‪5 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout curtains

Room, 1 Queen Bed (Small)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Shower/bath combination
Hairdryer
Bathrobes
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout curtains

Deluxe Room, 2 Queen Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Shower/bath combination
Hairdryer
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Shower/bath combination
Hairdryer
Bathrobes
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Executive Room, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
Hairdryer
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Shower/bath combination
Hairdryer
Bathrobes
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Chicago

At The Willows Hotel you'll be 1.1 km (0.7 mi) from Lake Michigan and 1.9 km (1.2 mi) from Wrigley Field. Highlights at this boutique hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include coffee/tea in a common area, a fireplace in the lobby and luggage storage. .Attractions within a 10-minute drive of this 3-property class Lakeview hotel include Michigan Avenue and Grant Park.

What's nearby

  • DePaul University-Lincoln Park - 16 min walk - 1.4 km
  • Lincoln Park Zoo - 19 min walk - 1.6 km
  • Wrigley Field - 3 min drive - 2.8 km
  • Michigan Avenue - 5 min drive - 4.6 km
  • Navy Pier - 9 min drive - 7.4 km

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare International Airport (ORD) - 37 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Cesar's Killer Margaritas - Broadway - ‬3 min walk
  • ‪Chipotle Mexican Grill - ‬3 min walk
  • ‪Tuk Tuk Thai Isan Street Food - ‬4 min walk
  • ‪Taco Bell - ‬4 min walk

About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan
As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front desk safe.

This 3-star Chicago hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • Built in 1906
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Fireplace in lobby
  • Lift
  • No smoking on site
The Willows Hotel offers 55 accommodations with minibars and complimentary bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Languages

English, Romanian, Spanish

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  • Free WiFi
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  • Parking available
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 25 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 25 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

What is the cancellation policy at The Willows Hotel?

The Willows Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Willows Hotel?

As of 2 July 2025, prices found for a 1-night stay for 2 adults at The Willows Hotel on 27 July 2025 start from AU$266.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Willows Hotel?

The closest beach to The Willows Hotel is North Avenue Beach (2.6 km).

Is there a free airport shuttle available at The Willows Hotel?

No, The Willows Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Willows Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Willows Hotel?

No, pets are not allowed.

The Willows Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 520 out of 1007 reviews
Rating 8 - Good. 268 out of 1007 reviews
Rating 6 - Okay. 120 out of 1007 reviews
Rating 4 - Poor. 66 out of 1007 reviews
Rating 2 - Terrible. 33 out of 1007 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Steve

Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

The Willows, Meh

The water pressure to the shower was extremely low. The water to the shower was lukewarm. The flushing handle to the toilet was broken and I had to fix it so that it would flush properly. The Mitsubishi wall AC unit was not operating. There was a musty smell throughout the building. We certainly were not greeted with any sort of enthusiasm, not mean but rather indifferent. We could barely hear the front desk clerk when he spoke.
Stayed 1 night in Mar 2025

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean, comfortable, and walkable. The living room is especially nice with a fireplace, coffee, and homemade cookies.
Stayed 2 nights in Mar 2025

2/10 Terrible

Juan

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Think before…

Absolutely not a good stay! The manager and the staff are just unprofessional! In particular, the manager is very unprofessional. I called the manager repeatedly to no avail. I was told “she doesn’t call customers back. You will have to call her when she’s available.” Once I did speak with her, she confirms that she has too many calls and doesn’t have to call customers back. Additionally, a night desk clerk named Zach was simply dismissive. He seemed bothered when asked questions, always on his cell phone and would not make eye contact when customers returned to the hotel. A shame, such a nice area and hotel. The lack of customer service takes away from enjoying the hotel and neighboring sites.
Stayed 6 nights in Mar 2025

10/10 Excellent

Patricia, Naperville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect for a weekend near the lake.
Stayed 2 nights in Mar 2025

8/10 Good

nicole

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little loud. They have radiators that whistled all night, and wither the group upstairs or across the alley were up all night partying.
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lobby, historical hotel in a great walkable neighborhood with everything you need nearby
Stayed 3 nights in Mar 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is exceedly helpful. Good for older guests like me.
Stayed 2 nights in Mar 2025

8/10 Good

Ashley

Great room, unhelpful staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Lisa-Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Unique building right in the heart of Lakeview area. Clean and quiet. Slept really well in the comfy beds.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lorrie

Stayed 3 nights in Mar 2025

10/10 Excellent

Lauren

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Willows Hotel is in a nice area. It has easy access to public transit. The building is cute and with a classic feel. It was nice having access to tea and coffee at any time of day. Bonus points for the hotel having a dedicated hot water pot that doesn’t taste like old coffee when you’re a tea drinker.
Stayed 4 nights in Mar 2025

10/10 Excellent

Mary

Stayed 1 night in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, simple, clean rooms. Parked free on the street (only select streets are free). Quiet, lovely!!
Stayed 1 night in Feb 2025

8/10 Good

Maria, INDIANAPOLIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Kim

Stayed 1 night in Mar 2025

8/10 Good

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Brien

Stayed 1 night in Feb 2025

6/10 Okay

Kaylee

Stayed 1 night in Mar 2025

8/10 Good

Allie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was charming with a comfortable lobby. The location was super convenient with lots of food options within a close walking distance. We parked off site for $26 and walked to all of the destinations we wanted to see.
Stayed 1 night in Mar 2025

8/10 Good

Srisudha

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location is quite good , cleanliness is fine . corridor carpet or something smells bit old .
Stayed 2 nights in Mar 2025

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The Willows was clean. There were so many restaurants to choose from within walking distance. I would totally recommend staying here and I will stay there again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Marcus

Stayed 1 night in Feb 2025

8/10 Good

jill

Stayed 1 night in Mar 2025

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025