6/10 Okay
Christina
Travelled with group
16 May 2025
Liked: Cleanliness
Disliked: Staff & service
This would have been a great stay but the culinary experience at LondonHouse made it terrible. We booked 2 rooms for the first night of the Cowboy Carter concert in Chicago. We ordered l food before the concert on the second floor lounge, all the food came in boxes and the order was wrong. There was no attempt to correct the order other than serving additional drinks we didn’t want. The next day we tried again to utilize one of the site restaurants, the LH Rooftop. We were seated, then waited over 20 minutes for someone to come to our table. We were the only guests seated inside the restaurant so the wait was unwarranted. A member of our party left to requested a manager who said they wound be sending someone over. We waited another ten minutes before leaving. As we were walking to the door, the assigned waitperson was rude and confrontational. What should have been a fun weekend in the city turned into an expensive and uncomfortable endeavor. I expected more from a premier Hilton located in such a bustling area in Chicago.
Christina
Stayed 1 night in May 2025
