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LondonHouse Chicago, Curio Collection by Hilton

4.5 star property

Photo gallery for LondonHouse Chicago, Curio Collection by Hilton

2 restaurants, breakfast, lunch, dinner served; American cuisine
Creator video - submitted by Sveta's Favorite Stays
2 bars/lounges, rooftop bar, cocktail bar
Exterior
Presidential Suite, 1 King Bed, Accessible | Living room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is AU$332
includes taxes & fees
23 Mar - 24 Mar

Explore the area

View map
85 East Wacker Drive, Chicago, IL, 60601
  • Place, Michigan Avenue
    ‪1 min walk‬
  • Place, Chicago Riverwalk
    ‪2 min walk‬
  • Place, Millennium Park
    ‪6 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 King Bed

55-inch LED TV with premium TV channels, TV, first-run films

Room, 1 King Bed

9.2 out of 10
Wonderful
(471 reviews)
  • City view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View

Room, 1 King Bed, River View

9.8 out of 10
Exceptional
(82 reviews)
  • River view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, 1 Bedroom Suite

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

1 King Bed, 1 Bedroom Suite

9.0 out of 10
Wonderful
(29 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(27 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Room, 2 Double Beds

9.2 out of 10
Wonderful
(103 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Vista Room, 2 Double Beds

55-inch LED TV with premium TV channels, TV, first-run films

Vista Room, 2 Double Beds

9.6 out of 10
Exceptional
(83 reviews)
  • River view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Room, 2 Double Beds, Accessible, Bathtub

Room, 2 Double Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(8 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Accessible

9.2 out of 10
Wonderful
(7 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(8 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(29 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(2 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(37 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Accessible

Presidential Suite, 1 King Bed, Accessible | Living room

Presidential Suite, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 98 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Corner

Studio, 1 King Bed, Corner | Minibar

Studio, 1 King Bed, Corner

9.6 out of 10
Exceptional
(51 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Room, 2 Double Beds, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Room, 2 Double Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible

Room, 2 Double Beds, Accessible

Room, 2 Double Beds, Accessible

10.0 out of 10
Exceptional
(15 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Hearing Accessible Presidential King Suite

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Hearing Accessible Presidential King Suite

  • Sleeps 4

View all photos for King Room with Vista

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

King Room with Vista

  • Sleeps 2

View all photos for Mobility Accessible Two Double Room with Vista and Roll In Shower

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Mobility Accessible Two Double Room with Vista and Roll In Shower

  • Sleeps 4

View all photos for Mobility/Hearing Accessible Two Double Room with Vista and Roll In Shower

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Mobility/Hearing Accessible Two Double Room with Vista and Roll In Shower

  • Sleeps 4

View all photos for Hearing Accessible Two Double Room

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Hearing Accessible Two Double Room

  • Sleeps 4

View all photos for Mobility Accessible King One Bedroom Suite with Vista and Roll In Shower

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Mobility Accessible King One Bedroom Suite with Vista and Roll In Shower

  • Sleeps 4

View all photos for Hearing Accessible King Room

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Hearing Accessible King Room

  • Sleeps 2

View all photos for Mobility Accessible Two Double Room with Vista and Bathtub

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Mobility Accessible Two Double Room with Vista and Bathtub

  • Sleeps 4

View all photos for Mobility/Hearing Accessible King Room with Roll In Shower

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Mobility/Hearing Accessible King Room with Roll In Shower

  • Sleeps 2

View all photos for Hearing Accessible King One Bedroom Suite with Vista

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Hearing Accessible King One Bedroom Suite with Vista

  • Sleeps 4

View all photos for Mobility Accessible King Room with Roll In Shower

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Mobility Accessible King Room with Roll In Shower

  • Sleeps 2

View all photos for Room, 1 King Bed (Hydrow Wellness Room)

Room, 1 King Bed (Hydrow Wellness Room)

Room, 1 King Bed (Hydrow Wellness Room)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Peloton Wellness Room)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

King Hydrow Wellness Room with Therabody

  • Sleeps 2

King Peloton Wellness Room with Therabody

  • Sleeps 2

King Room

  • Sleeps 2

View all photos for King One Bedroom Suite

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

King One Bedroom Suite

  • Sleeps 4

View all photos for Two Double Room with Vista

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Two Double Room with Vista

  • Sleeps 4

View all photos for Two Double Room

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Two Double Room

  • Sleeps 4

View all photos for Corner King Studio

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

Corner King Studio

  • Sleeps 2

View all photos for King One Bedroom Suite with Vista

Frette Italian sheets, premium bedding, in-room safe, blackout curtains

King One Bedroom Suite with Vista

  • Sleeps 4

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About the area

Chicago

A luxury stay in the heart of Chicago awaits you at LondonHouse Chicago, Curio Collection by Hilton. Within steps you'll find popular attractions like Chicago Riverwalk and Michigan Avenue. Highlights at this hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A relaxing visit to LH Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. Bridges serves American cuisine and is open for breakfast, lunch and dinner. LH22 is the hotel's own rooftop bar, serving drinks along with light fare. Other amenities include free Wi-Fi in public areas and a gym. Each morning continental breakfast is served between 7 AM and 11 AM. .Attractions within a short walk walk of this 4.5-property class Downtown Chicago hotel include Chicago Theatre and State Street.

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 km
  • Chicago Riverwalk - 2 min walk - 0.2 km
  • Chicago Theatre - 5 min walk - 0.4 km
  • Millennium Park - 6 min walk - 0.6 km
  • Cloud Gate - 8 min walk - 0.7 km

Getting around

  • State Station - 5 min walk
  • Millennium Station - 6 min walk
  • Chicago O'Hare International Airport (ORD) - 47 min drive

Restaurants

  • ‪LH Rooftop - ‬1 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬4 min walk
  • ‪Chicago Brewhouse - ‬3 min walk
  • ‪O'Briens Riverwalk Cafe - ‬3 min walk
  • ‪The Terrace at Trump - ‬5 min walk

About this property

LondonHouse Chicago, Curio Collection by Hilton

LondonHouse Chicago, Curio Collection by Hilton offers its guests a full-service spa and a fitness centre. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

You'll find a business centre on site. Event space at this hotel measures 25000 square feet (2323 square metres) and includes conference space. Spa services, a terrace, and multilingual staff are also featured at the luxury LondonHouse Chicago, Curio Collection by Hilton.

  • 452 guestrooms or units
  • 23 levels
  • 2 dining venues
  • 2 bars or lounges
  • 25000 sq ft of conference space
  • 2323 sq. m of conference space
  • Built in 2016
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
LondonHouse Chicago, Curio Collection by Hilton offers 452 accommodations with laptop-compatible safes and a safe. Beds feature Frette Italian sheets and premium bedding. 55-inch LED televisions come with first-run films and pay-per-view films.

Bathrooms include a rainfall showerhead, bathrobes, slippers and designer toiletries. This Chicago hotel provides complimentary wireless Internet access. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

LH Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Similar properties

Front of property
Hotel Riu Plaza Chicago
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.7 out of 5, Exceptional, 3,455 reviews
The price is AU$260
includes taxes & fees
8 Mar - 9 Mar
Hotel Riu Plaza Chicago

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 7 AM to 11 AM for a fee: USD 26 per person
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Bridges
  • LH21
  • LH22

Things to do

  • Full-service spa
  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 25,000 square feet of conference space
  • Business centre

Outdoors

  • On the riverwalk
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 23 floors
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium channels
  • First-run films
  • MP3 dock
  • Pay films

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 26.00 per person
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number 60601, 60601, Hotel License

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

LondonHouse Chicago Curio Collection Hilton Hotel
LondonHouse Chicago Curio Collection Hilton
LondonHouse Curio Collection Hilton
LondonHouse Chicago, Curio Collection by Hilton Hotel
LondonHouse Chicago, Curio Collection by Hilton Chicago
LondonHouse Chicago, Curio Collection by Hilton Hotel Chicago

Frequently asked questions

What is the cancellation policy at LondonHouse Chicago, Curio Collection by Hilton?

LondonHouse Chicago, Curio Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at LondonHouse Chicago, Curio Collection by Hilton?

As of 5 Mar 2026, prices found for a 1-night stay for 2 adults at LondonHouse Chicago, Curio Collection by Hilton on 23 Mar 2026 start from AU$332, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to LondonHouse Chicago, Curio Collection by Hilton?

Yep, LondonHouse Chicago, Curio Collection by Hilton is a short 18-minute walk from Ohio Street Beach.

Is there a spa on site at LondonHouse Chicago, Curio Collection by Hilton?

Yep, LH Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

What luxury perks are available at LondonHouse Chicago, Curio Collection by Hilton?

LondonHouse Chicago, Curio Collection by Hilton features a full-service spa, 2 restaurants and 2 bars. All guestrooms come with Frette Italian sheets and room service.

What makes LondonHouse Chicago, Curio Collection by Hilton a romantic place to stay?

Couples spa treatments and a bar, as well as rainfall showerheads and Frette Italian sheets in the guestrooms, help set the scene for a romantic weekend at LondonHouse Chicago, Curio Collection by Hilton.

Does LondonHouse Chicago, Curio Collection by Hilton serve breakfast?

Yeah, continental brekkie is on offer daily from 7 AM to 11 AM.

Is there a free airport shuttle available at LondonHouse Chicago, Curio Collection by Hilton?

No, LondonHouse Chicago, Curio Collection by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at LondonHouse Chicago, Curio Collection by Hilton?

Yep, you can grab a meal at LondonHouse Chicago, Curio Collection by Hilton's onsite restaurant that serves American cuisine.

What time are check-in & check-out at LondonHouse Chicago, Curio Collection by Hilton?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at LondonHouse Chicago, Curio Collection by Hilton?

No, only service animals are allowed.

LondonHouse Chicago, Curio Collection by Hilton Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2896 out of 3621 reviews
Rating 8 - Good. 443 out of 3621 reviews
Rating 6 - Okay. 155 out of 3621 reviews
Rating 4 - Poor. 60 out of 3621 reviews
Rating 2 - Terrible. 67 out of 3621 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Total package from room, hospitality, doormen to bar staff especially memorable was Wai who worked in 2nd floor bar area, views from room were spectacular and 5 stars for cleanliness of room and property. We will be back !
2nd floor bar
View from river view room
Lift area
Rooftop outdoor area
Stayed 8 nights in Dec 2025

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All amenities and facilities were of a high standard and all staff attentive with one stand out person being Wai in the second floor bar (Bridges ?) Room was excellent and spacious. With housekeeping staff very helpful and lovely to chat with, nothing was too much trouble. Also wanted to thank the doormen for their advice on go to eats and help with taxis etc. Chat with
Stayed 6 nights in Dec 2025

10/10 Excellent

Connie Youstra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was small with not much of a view but it was clean and very nice.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kei

Stayed 2 nights in Nov 2025

10/10 Excellent

Richard E, inman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The central location of the hotel, plus the comfortable room and attentive staff, make the London House our go-to destination whenever we travel to Chicago.
Stayed 4 nights in Nov 2025

10/10 Excellent

Hannah Lucy

Stayed 5 nights in Nov 2025

8/10 Good

Dina

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean room, comfortable bedding and great view
Stayed 1 night in Nov 2025

10/10 Excellent

Dany Hernandez

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent!
Stayed 4 nights in Nov 2025

8/10 Good

Kevin

Stayed 1 night in Dec 2025

10/10 Excellent

Carla

Stayed 2 nights in Nov 2025

6/10 Okay

Roshan

Stayed 1 night in Nov 2025

10/10 Excellent

Noah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable and the staff was great would definitely recommend a stay here
Stayed 1 night in Nov 2025

4/10 Poor

Ramil

Liked: Cleanliness, property conditions & facilities
Just very poor service all around the hotel, elevators are so loud couldn’t sleep at all, no parking or breakfast included not even water bottles
Stayed 3 nights in Nov 2025

8/10 Good

Phufa

Liked: Cleanliness, property conditions & facilities
great hotel, close to everything
Stayed 4 nights in Nov 2025

10/10 Excellent

Siranush

Liked: Cleanliness, property conditions & facilities
Great Hotel!
Stayed 3 nights in Nov 2025

10/10 Excellent

Lilia

Liked: Cleanliness
Stayed 2 nights in Nov 2025

10/10 Excellent

kan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean with a beautiful setting, especially with the holiday decorations. The staff is willing to go above and beyond, but they are always very busy at the front desk, and there is almost always a line to wait for assistance. The room was clean and comfortable, though I wish it had a bathtub—especially after walking 15,000 steps each day!
Stayed 4 nights in Nov 2025

10/10 Excellent

Vernon

Stayed 4 nights in Nov 2025

6/10 Okay

Vernon

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very upscale with awesome technology and was in a great location. The staff was very professional and housekeeping did.an excellent job. My room was impeccable and the climate control worked like a charm to keep my room warm during the frigid Chicago weather. The only real negatives are the prices of food, noisy doors, and large credit card holds for incidentals.
Stayed 1 night in Nov 2025

10/10 Excellent

Samuel

Stayed 2 nights in Nov 2025

10/10 Excellent

Davit

Stayed 3 nights in Nov 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

8/10 Good

Yueyang

Stayed 2 nights in Nov 2025

6/10 Okay

Hollan

Stayed 3 nights in Nov 2025

6/10 Okay

Neely, Bentonville

Travelled with family
Liked: Property conditions & facilities
Great location and beautiful property, but disappointing service LondonHouse Chicago is in a fantastic location and the property itself is beautiful. Unfortunately, the service didn’t match the quality of the hotel. During our 4-day stay, we never received fresh washcloths despite requesting them, and used room-service items (trash, silverware, etc.) were left in our room for two days before anyone cleared them. Even more concerning, a room-service tray sat on the hallway floor outside a neighboring room for two full days — not what you’d expect at this level. Service in the lobby bar was also very slow and inattentive, although we did have a good experience at the rooftop bar, which was decorated very festively! Overall, a nice property in a great location, but the lack of attention to basic service needs made the stay less enjoyable than expected.
Stayed 3 nights in Nov 2025