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Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

Adults-only beachfront property with 4 outdoor pools

Where to?

Dates

October 2025

November 2025

On the beach, white sand, beach umbrellas, beach towels

Overview
Rooms
Location
Policies

Excellent

Popular amenities

includes taxes & fees

1 Nov - 2 Nov

Explore the area

5ta Avenida, Esquina Calle 112, Playa del Carmen, QROO, 77710

Place, Mamitas Beach
‪3 min drive‬
Place, Quinta Avenida
‪3 min drive‬
Place, Playa del Carmen Main Beach
‪4 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪58 min drive‬

Room options

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Junior with Garden View

63 sq m
Sleeps 3

Suite Classic with Garden View

78 sq m
Sleeps 3

Suite Master with Garden View

106 sq m
Sleeps 3

The Reserve Junior Suite Swim Up

Very good

Highlights

Furnished balcony

Private pool

Air conditioning

Club Lounge

Flat-screen TV

Pillow menu

Premium bedding

Egyptian cotton bed sheets

63 sq m
1 bedroom
Sleeps 3
1 King Bed

The Reserve Junior Suite Nature View

Exceptional

Highlights

Furnished balcony

Air conditioning

Club Lounge

Flat-screen TV

Pillow menu

Premium bedding

Egyptian cotton bed sheets

Blackout curtains

63 sq m
1 bedroom
Sleeps 3
1 King Bed

Junior Suite, Nature View

Exceptional

Highlights

Furnished balcony

Air conditioning

Flat-screen TV

Separate bedroom

Egyptian cotton bed sheets

Blackout curtains

Premium bedding

Down duvet

63 sq m
1 bedroom
Sleeps 3
1 King Bed

Master Suite, Nature View

Highlights

Furnished balcony

Separate dining area

Air conditioning

Flat-screen TV

Separate bedroom

Egyptian cotton bed sheets

Blackout curtains

Premium bedding

106 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite, Nature View

Exceptional

Highlights

Furnished balcony

Air conditioning

Flat-screen TV

Separate bedroom

Egyptian cotton bed sheets

Blackout curtains

Premium bedding

Down duvet

78 sq m
1 bedroom
Sleeps 3
1 Double Bed

The Reserve, Suite, Nature View

Exceptional

Highlights

Furnished balcony

Air conditioning

Club Lounge

Flat-screen TV

Pillow menu

Premium bedding

Egyptian cotton bed sheets

Blackout curtains

60 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

The Reserve Suite Swim Up

Highlights

Furnished balcony

Private pool

Air conditioning

Club Lounge

Flat-screen TV

Pillow menu

Premium bedding

Egyptian cotton bed sheets

78 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

The Reserve Master Suite Nature View

Exceptional

Highlights

Furnished balcony

Air conditioning

Club Lounge

Flat-screen TV

Pillow menu

Premium bedding

Egyptian cotton bed sheets

Blackout curtains

106 sq m
1 bedroom
Sleeps 3
1 King Bed

The Reserve Master Suite Swim Up

Exceptional

Highlights

Furnished balcony

Private pool

Air conditioning

Club Lounge

Flat-screen TV

Pillow menu

Premium bedding

Egyptian cotton bed sheets

106 sq m
1 bedroom
Sleeps 3
1 King Bed

Room Standard with View

58 sq m
Sleeps 3

Roulette Room Playa del Carmen or La Perla

Excellent

Highlights

Furnished balcony

Air conditioning

Flat-screen TV

Separate bedroom

Egyptian cotton bed sheets

Blackout curtains

Premium bedding

Down duvet

58 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Two Bedrooms Master Suite

Highlights

Furnished balcony

Separate dining area

Air conditioning

Flat-screen TV

2 bedrooms

Egyptian cotton bed sheets

Blackout curtains

Premium bedding

184 sq m
2 bedrooms
Sleeps 6
1 King Bed, 2 Double Beds and 2 Double Sofa Beds

Suite Junior with Garden View

63 sq m
Sleeps 3

Suite Deluxe with Pool View

62 sq m
Sleeps 3

Suite Premium with Garden View

78 sq m
Sleeps 3

Suite Premium with Pool View

78 sq m
Sleeps 3

Suite Master with Garden View

106 sq m
Sleeps 3

Suite Master with Pool View

106 sq m
Sleeps 3

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive . You'll be 1.8 km (1.1 mi) from Mamitas Beach and 3.1 km (1.9 mi) from Quinta Avenida. Highlights at this beachfront property include 14 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at YHI Spa can include deep-tissue massages, sports massages, detox wraps and body wraps along with access to the sauna. Kanna Beach Club is the property's own bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site gym and Hot tub. Other amenities include free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. Free buffet breakfast is available daily between 8:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also the convenience of free self parking. .Places within a 15-minute drive of this 5-property class Luis Donaldo Colosio property include Quinta Alegría Shopping Mall and Río Secreto.

What's nearby

Punta Esmeralda Beach - 11 min walk - 1.0 km
Mamitas Beach - 3 min drive - 1.8 km
Quinta Avenida - 3 min drive - 2.2 km
Playa del Carmen Main Beach - 4 min drive - 2.2 km
Quinta Alegría Shopping Mall - 4 min drive - 2.9 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive

Restaurants

‪Naos - ‬1 min drive
‪Hadar - ‬1 min drive
‪Sunset Grill - ‬4 min walk
‪illy cafe - ‬3 min walk
‪Kanna - ‬1 min drive

About this property

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

Adults-only beachfront property with 4 outdoor pools

Some rates at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and Access to hot tub. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 15 bars/lounges, a beach bar and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this property measures 25005 square feet (2323 square metres) and includes a conference centre. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive . Free self parking is available.

This 5-star Playa del Carmen property is smoke free.

393 guestrooms or units

3 levels

5 buildings

14 dining venues

15 bars or lounges

Conference rooms

25005 sq ft of conference space

2323 sq. m of conference space

Built in 2011

Buffet breakfast (free)

Deli

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Business facilities

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

No smoking on site

Bar on the beach

Bar by the pool

Swim-up bar

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive offers 393 accommodations with minibars and a safe. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones. Additionally, rooms include a hairdryer and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

YHI Spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Pool
Hot tub
All-inclusive
Spa

includes taxes & fees

27 Oct - 28 Oct

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site

Food and drink

Free buffet breakfast available daily 8:00 AM to 11:00 AM
14 restaurants
15 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Restaurants on site

Capella
Kanna Beach Club
Sal Steak Cave
The Lunch Box
Tori

Things to do

4 outdoor pools
Farming classes
Fitness classes
Full-service spa
Health club
Hot tub
Pilates classes
Shopping
Snorkelling
Yoga classes

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre (25,005 square foot of space)
Meeting rooms

Outdoors

Beach towels
Beach umbrellas
On the beach
Pool loungers
Pool umbrellas

Full-service spa

14 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot tub
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room

Accessibility

Lift (100 centimetre wide door)

3 floors
5 buildings
Ballroom
Banquet hall
Built in 2011
Eco-friendly cleaning products used
Smoke-free property
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Down comforter
Egyptian cotton sheets

Bathroom

Bathtub or shower
Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

50-inch flat-screen TV with cable channels

Food and drink

Limited room service
Minibar

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Desk chair
Eco-friendly toiletries
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets: MXN 1500 per pet, per night
Only dogs are allowed
Maximum 2 pets
Pets cannot be left unattended
Food and water bowls and an off-lead area are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: MXN 51 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: MXN 1500 per pet, per night
Service animals are exempt from fees
A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and children 17 years old and younger aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradisus Perla All Adult All Inclusive

Paradisus Playa del Carmen La Perla All Adult All Inclusive

Paradisus Playa Carmen Perla All Adult/All Inclusive

Paradisus Perla All Adult/All Inclusive

Paradisus Playa Carmen Perla Adult/All

Paradisus Perla Adult/All

Paradisus Playa del Carmen La Perla All Adult/All Inclusive

Paradisus Playa Carmen Perla Adults /All Inclusive

Paradisus Playa del Carmen La Perla All Adult/All Inclusive

Frequently asked questions

What is the cancellation policy at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

As of 26 Oct 2025, prices found for a 1-night stay for 2 adults at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive on 1 Nov 2025 start from AU$611.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Yep, Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive has a free self car park.

Are there any beaches close to Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Yep, Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive is a short 12-minute walk from Punta Esmeralda Beach. Fun beach activities include snorkelling and windsurfing.

Is there a spa on site at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Yep, YHI Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive have a pool?

Yep, and guests love it! Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive features 4 outdoor pools, a full-service spa and a health club.

What makes Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive .

Is Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive family-friendly?

No, Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive is an adults-only property.

Does Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive serve breakfast?

Sure does, free buffet brekkie is on offer daily from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

No, Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Yep, they've got a beach bar and 14 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ?

Dogs are welcome at Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive , with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive Reviews

8.6

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Alexander

27 July 2025

Stayed 3 nights in Jul 2025

10/10 Excellent

Erica

Travelled with partner

22 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very happy I chose to stay at Paradisus La Perla. The property is clean and beautiful. The staff is friendly and professional. When I was unable to make my check in time due to a flight delay, the property went above and beyond to ensure my stay was top notch. This resort is great for couples wanting to relax. If you stay on a weekend there are many fun things like a pool foam party and karaoke night. Amenities: DEFINITELY use their spa. I booked a couples massage which included hydrotherapy at check-in. It was hands down my favorite day. Also loved being able to choose between the main Fahrenheit pool and Quiet pool. Dining: We stayed for 4 nights. Our dining routine was going to the Nespresso cafe for small breakfast, the buffet for lunch, and a dinner reservation in the evening. If I could rank the restaurants we tried; SAL is #1 and must, then Tokimeku (loved their sushi) then LemonFish. LemonFish wasn't my favorite. On one night we did order room service which did take a while but we did not mind. Pro tip: Definitely bring cash for tips. The staff deserve it. Also there was much sargassum on the beach so we stuck to the pool most days, but we did manage to have one fun day of kayaking and beach volleyball. The water just wasn't very clear. Overall I'd highly recommend staying here.

Stayed 4 nights in Jul 2025

10/10 Excellent

Andrew

17 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had an amazing time. The staff were very attentive and friendly. There is plenty of food options, you just need to plan. I would definitely come back.

Stayed 5 nights in Jun 2025

10/10 Excellent

Makedah

17 July 2025

Stayed 3 nights in Jul 2025

10/10 Excellent

Tamarah

Travelled with family

10 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everyone was so hospitable the food was amazing and they had so many fun things to do around the resort

Stayed 3 nights in Jul 2025

10/10 Excellent

Carol

10 July 2025

Beautiful resort, exceptional service. I upgraded to reserve and am so glad I did. My concierge Alfonso was phenomenal!! He was attentive but also gave me space. He provide surprises to my room throughout my stay which made me feel special. The extra it cost for the upgrade was well worth it. Restaurants and service, excellent. Sal’s steakhouse was such a treat, food was spectacular. The spa was beautiful and relaxing. I can’t say enough good things. I want to come back with my granddaughter when she’s a bit older for the family side.

Carla. She was always greeting you when you walked around

Stayed 8 nights in Jun 2025

4/10 Poor

SEEREE

8 July 2025

Stayed 3 nights in Jul 2025

8/10 Good

Mateo

Travelled with family

7 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

We loved this resort, beautiful rooms and great food. Staff is above any I have experienced. Only issue was that our outdoor hot tub didn’t work. They did come to work on it, but I was unable to use it for two days .

Stayed 2 nights in Jul 2025

10/10 Excellent

Elizabeth

5 July 2025

Stayed 5 nights in Jun 2025

10/10 Excellent

Cheryl

2 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Staff was helpful and friendly

Stayed 6 nights in Jun 2025

8/10 Good

Jason

24 June 2025

Stayed 3 nights in Jun 2025

10/10 Excellent

STEPHANIE MICHELLE

Travelled with partner

24 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Our stay was incredible. Our concierge Fabián made sure our stay was perfect. He was communicative, thoughtful, informative, and went above & beyond for us over & over again. The property was beautiful, food was yummy, drinks were strong, everyone was so polite and kind. As a queer couple, we are always nervous about how we’ll be treated while traveling, but happy to report we were treated like every other couple, which is refreshing! The only negative is that we went during seaweed season so the smell was really bad on the property & we couldn’t go in the ocean, but our swim up room and the multiple pools made it worth it!

our concierge surprised us with romantic decor

Stayed 5 nights in Jun 2025

8/10 Good

DELMY

24 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

I thought overall This property was beautiful. I felt the food could have been more accessible. Didn’t fully feel like there was food at your command… music by the pull could also be better

Stayed 3 nights in Jun 2025

6/10 Okay

Jennifer

19 June 2025

Liked: Cleanliness, amenities

Stayed 5 nights in Jun 2025

10/10 Excellent

Julio, Miami Beach

Travelled with partner

18 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

The service was outstanding. The food was great. Our Room was clean and spacious.

Stayed 4 nights in Jun 2025

10/10 Excellent

Leslee

Travelled with partner

15 June 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful grounds, nice comfy room, amazing staff and an over all good vibe.

Stayed 3 nights in Jun 2025

6/10 Okay

May

Travelled with family

13 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

The food was good entertainment at night very very poor absolutely nothing to do price for a coconut ridiculously high. Would not go again until they offer more entertainment at night better beach.. I was very disappointed.

Stayed 5 nights in Jun 2025

8/10 Good

Blake

13 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Jun 2025

4/10 Poor

Clarisse F, Bartlett

Travelled with family

12 June 2025

Liked: Cleanliness

Not as it once was. The bell hop and restaurant staff, even by the pool are amazing, hardworking, and helped the customer experience. The Reserve concierge staff, are not a good fit for their roles. Luis is the one to welcomed us, thay really soured oir experience. He lacked enthusiasm and was rude. When you asked him for help, he was condescending and treated you like a bother. Cynthia, who was supposed to be our private concierge, lacked anticipation or the desire to even help you. She didn't give us a tour of the resort and had crappy attitude overall. We questioned what was the point of upgrading to The Reserve experience if the concierge staff have poor service, empathy, or desire to help give a warm and pleasant experience. Cynthia talked to us like we were being commmanded and she had zero hospitality. Her WhatsApp messages were very automated and she had no grace or consideration in person. She knew it was a family vacation and she ignored all the useful insights to help make our stay memorable. This is our 3rd Paradisus line booking and due to Cynthia and Luis, we will never book with Paradisus or Melia again. Why would you advertise a Luxury and memorable experience when you can't even have a concierge team that actually wants to help. They should promote the staff from the pool like Alfredo or servers at the Hadar loke Ernesto, Nelvia, and Jorge, as they know how to provide a great customer experience and makes you feel welcome.

Stayed 3 nights in Jun 2025

10/10 Excellent

Kenneth

Travelled with family, Travelled with family and small children, Travelled with partner

2 June 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was beautiful and very relaxing. There is a family resort attached. It was nice because we stayed in the adults only and our younger family members stayed on family side and we could enjoy adult side as well as family dining and pools during the day with our younger family members. It was a long way out of town so nothing very close. A very hot long walk to 5th avenue snd port. Spent quite a bit of extra money on taxi rides to go anywhere. Resort is very amazing so you don’t need to go anywhere. But we like to get exposed to culture outside of fancy resort so we enjoy getting off property a little. Plenty of pools and dining. Gorgeous and tranquil atmosphere. Very spread out so be prepared to get your steps in which I loved but if you have limited mobility you need to upgrade to family concierge or reserve. I would definitely return. Due to time of year (May) beach and ocean was unusable due to sea weed. Overall a real jewel of a resort!

Stayed 3 nights in May 2025

10/10 Excellent

Varun Bhargav Akumalla

Travelled with group

1 June 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing design, and staff were all super friendly and helpful.

Stayed 6 nights in May 2025

10/10 Excellent

Michele

Travelled with partner

29 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our concierge, Eduardo, was amazing! He went over and beyond to make our stay exceptional. Everyone at La Perla was friendly and we had a wonderful time. The food was excellent too.

Stayed 4 nights in May 2025

10/10 Excellent

Jayne

Travelled with partner

27 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

We stayed for 5 nights and it was a good time. Property was very clean with good food. The staff were kind and helpful. Buffet at Hadar was great, Ismael, Shaira & Victor were great here along with others we sadly did not catch their names. Lows, lots of seaweed. The heat seemed to exasperate the issue.

Stayed 5 nights in May 2025

10/10 Excellent

Edwin M Murillo

26 May 2025

Stayed 5 nights in May 2025

6/10 Okay

Stanley

Travelled with family, Travelled with partner, Travelled with group

24 May 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Typical all inclusive. Older property that needs updating. Buffet was as expected but sadly the specialty restaurants were not good the steak house being the biggest disappointment. The swim out Reserve “quiet pool” was dirty & not maintained. The larger pools were so slippery and with that many people they need chemicals. Clear markings where they have not been scrubbed. Employees are so kind and friendly, housekeeping was amazing! NO FANS in any open air spaces or closed to circulate air so be prepared to be very hot, it was 92 daily. But plenty of chairs, clean towels and cabanas. Entertainment was cultural and so amazing (highlight). Low water pressure and we lost power several times. Honestly would not recommend & it’s significantly more money than other all inclusive for what reason we couldn’t figure out. Beach wasn’t available but that was nature not the resort.

Stayed 7 nights in May 2025

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

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Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

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