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Mahekal Beach Front Resort & Spa

Photo gallery for Mahekal Beach Front Resort & Spa

View from property
Property video
Comfort Room
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Aerial view
Luxury
4.0 star property
8.8

Excellent

Luxury upscale hotel renovated in 2023 and located near Mamitas Beach

Located close to Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall, Mahekal Beach Front Resort & Spa provides a swim-up bar, a beach bar and a poolside bar. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining and beach massages. Indulge in hydrotherapy, a massage and a manicure/pedicure at Revive, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. Yoga classes are offered at the gym; other things to do include beach yoga. A terrace, shopping on-site and a coffee shop/cafe are available to all guests.

Popular amenities

  • Spa pool
  • Pet-friendly
  • Air-conditioning
The current price is AU$381
includes taxes & fees
3 June - 4 June

Explore the area

View map
38 St And The Beach, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Garden View

Premium bedding, down duvets, Select Comfort beds, minibar

Garden View

7.6 out of 10
Good
(23 reviews)
  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Garden View Palapa

Garden View Palapa

Garden View Palapa

8.8 out of 10
Excellent
(30 reviews)
  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Ocean View

Ocean View

Ocean View

8.6 out of 10
Excellent
(10 reviews)
  • Ocean view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Ocean View Palapa

Ocean View Palapa

Ocean View Palapa

7.6 out of 10
Good
(8 reviews)
  • Ocean view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Bungalow

Premium Bungalow

Premium Bungalow

9.6 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for The Oasis

The Oasis

The Oasis

  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Large Single Bed OR 2 Queen Beds

View all photos for Run of House

Premium bedding, down duvets, Select Comfort beds, minibar

Run of House

7.4 out of 10
Good
(6 reviews)
  • Resort view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for The Oasis Palapa

Premium bedding, down duvets, Select Comfort beds, minibar

The Oasis Palapa

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Large Single Bed OR 2 Queen Beds

View all photos for Traditional Room

Traditional Room

Traditional Room

  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Room

Comfort Room

Comfort Room

  • Ocean view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

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About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at Mahekal Beach Front Resort & Spa, a recipient of the prestigious Travel & Leisure 500 award in 2023. You'll find Mamitas Beach a few steps away and Quinta Avenida within a 10-minute stroll. Highlights at this beachfront hotel include 3 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering at Revive can include deep-tissue massages, hot stone massages, facials and body treatments along with access to the hot tub. The diner, Cocina, serves Mexican cuisine. Agave is the hotel's own sports bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. Additionally, you'll find a sauna, a conference centre and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of an airport shuttle. .Places within a 15-minute walk of this 4-property class Downtown Playa del Carmen hotel include Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall.

What's nearby

  • Mamitas Beach - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Quinta Avenida - 6 min walk - 0.6 km
  • Mario Villanueva Stadium Madrid - 8 min walk - 0.7 km
  • Quinta Alegría Shopping Mall - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Mamita's Beach Club - ‬5 min walk
  • ‪La Vagabunda - ‬1 min walk
  • ‪Encanto Beach Club - ‬4 min walk
  • ‪La Cueva del Chango - ‬4 min walk
  • ‪Plaza San Pedro - ‬6 min walk

About this property

Mahekal Beach Front Resort & Spa

Some rates at Mahekal Beach Front Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers. At Mahekal Beach Front Resort & Spa, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. This luxury hotel also offers a hot tub, a sauna and a fitness centre. A complete renovation of Mahekal Beach Front Resort & Spa was completed in January 2023.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 195 guestrooms or units
  • 2 levels
  • 33 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Built in 1985
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Mahekal Beach Front Resort & Spa offers 195 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and a hairdryer. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes desks and desk chairs. Select Comfort beds feature down duvets and premium bedding. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Guests can make use of the in-room espresso makers and minibars. Bathrooms include a shower with a rainfall showerhead. Additionally, rooms include an iron/ironing board and a ceiling fan. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Revive has 1 treatment room. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Awards and affiliations

Mahekal Beach Front Resort & Spa is listed in the 2023 Travel + Leisure 500.

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Property amenities

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 27 for adults and USD 27 for children
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Cocina
  • Fuego Restaurante y Bar
  • Itzi Pool Bar
  • Las Olas

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Beach yoga
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Free beach club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Library
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Treatment room

Accessibility

  • No lift
  • Smooth flooring in room

More

  • 2 floors
  • 33 buildings
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Renovated entire property - January 2023
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.
The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Access methods

Staffed front desk

Pets

  • Pets: USD 30.25 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Christmas Day (25 December) Gala Dinner per adult: USD 120
  • Christmas Day (25 December) Gala Dinner per child: USD 60 (from 5 to 12 years old)
  • A tax is imposed by the city: USD 3.37 per accommodation, per night
  • Service fee: USD 15 per person, per night
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Bicycle storage
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Lending library access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 27 for adults and from USD 27 for children
  • Airport shuttle fee: USD 302 per person (return)
  • Airport shuttle fee per child: USD 302 (return), (from 5 to 12 years old)
  • Pet fee: USD 30.25 per accommodation, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 100
Safety features at this property include a fire extinguisher, a smoke detector, window guards and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 100. For guests' safety, the property includes a fire extinguisher, a smoke detector, window guards and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 008-007-000708/2025

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mahekal
Mahekal Beach
Mahekal Beach Playa del Carmen
Mahekal Beach Resort
Mahekal Beach Resort Playa del Carmen
Mahekal Resort
Mahekal Beach Hotel Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen

Frequently asked questions

What is the cancellation policy at Mahekal Beach Front Resort & Spa?

Mahekal Beach Front Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mahekal Beach Front Resort & Spa?

As of 6 May 2026, prices found for a 1-night stay for 2 adults at Mahekal Beach Front Resort & Spa on 3 June 2026 start from AU$381, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Mahekal Beach Front Resort & Spa?

Yep, Mahekal Beach Front Resort & Spa is a short 2-minute walk from Playa del Carmen Main Beach. Fun beach activities include yoga, snorkelling and scuba diving.

Is there a spa on site at Mahekal Beach Front Resort & Spa?

Yep, Revive is available for guests. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Mahekal Beach Front Resort & Spa have a pool?

Mahekal Beach Front Resort & Spa has 5 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Mahekal Beach Front Resort & Spa?

Mahekal Beach Front Resort & Spa features 5 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with Select Comfort beds, premium bedding and espresso makers.

What makes Mahekal Beach Front Resort & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at Mahekal Beach Front Resort & Spa.

Is Mahekal Beach Front Resort & Spa family-friendly?

You bet! With amenities such as babysitting services, a playground and an arcade, it's no surprise that Mahekal Beach Front Resort & Spa is a hit with families.

Does Mahekal Beach Front Resort & Spa serve breakfast?

Yep, cooked-to-order breakfast is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Mahekal Beach Front Resort & Spa?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Mahekal Beach Front Resort & Spa?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mahekal Beach Front Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Mahekal Beach Front Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 666 out of 1001 reviews
Rating 8 - Good. 152 out of 1001 reviews
Rating 6 - Okay. 95 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 52 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Trevor

Liked: Cleanliness, amenities, property conditions & facilities
My stay at Mahekal was great. The rooms were clean and comfortable with a very tropical vibe. Location is amazing and the staff was friendly and helpful. One negative thing was I had my bose and apple headphones go missing. While there. The staff was very helpful in looking for them.
Stayed 2 nights in Jan 2026

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We spent 7 days at Mahekal at the end of Jan 2026. LOVED every minute. Small, un-crowded resort with clean pools and spotless, comfortable rooms. The staff is simply amazing and friendly, they made every moment special with their attention to detail. We stayed in the King Palapa gardem view. We loved the natural roof and the attached porch with seating and hammocks. Mahekal is truly a magical place. We did the half-board option with breakfast and dinner buffets and had no regrets. Food was very fresh and a bit different every day. We headed into Playa for lunch, which was great due to the cental location of the resort. We cant wait to go back!!!
Lobby
Las Olas pool
Itzi pool
Our building, garden view palapa
Stayed 7 nights in Jan 2026

10/10 Excellent

Donald

Stayed 6 nights in Jan 2026

10/10 Excellent

Eldon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful resort, beautiful location, terrific food & a warm & hospitable staff. We loved it & will defn be back.
Stayed 6 nights in Jan 2026

10/10 Excellent

Rebecca, North Hollywood

Stayed 4 nights in Jan 2026

2/10 Terrible

Jeannette

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This resort needs a major update. Everything is worn down and dirty, the bungalows stink. I did not enjoy my stay at all.
Stayed 6 nights in Jan 2026

10/10 Excellent

Randy

Everything perfect. Quiet spot with just the right amount of fun. Would 100% stay again!
Stayed 2 nights in Jan 2026

8/10 Good

Anna

Stayed 6 nights in Nov 2025

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, beautiful location
Stayed 3 nights in Oct 2025

10/10 Excellent

Xochitl D

Stayed 7 nights in Nov 2025

6/10 Okay

Rennier

Stayed 5 nights in Dec 2025

8/10 Good

Walid

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Room were clean
Stayed 6 nights in Oct 2025

10/10 Excellent

Tracey

Stayed 7 nights in Dec 2025

10/10 Excellent

Ana

Stayed 6 nights in Dec 2025

8/10 Good

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Mahekel has soul, charming palapas; beautiful pools, great beach; close to 5th avenue adventures in shopping.
Stayed 7 nights in Dec 2025

10/10 Excellent

Boris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All is perfect
Stayed 3 nights in Dec 2025

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
If you’re going to Expedia. You may think that this is all inclusive. It is but you have to pay extra for it! With the all inclusive and the extra fees, the hotel throws at you. Expect to spend about $1900 extra. Just under 1600 for the all-inclusive. And 300 and extra. Once I got past the initial shock of extra fees. It was an amazing resort! I would suggest getting a room in the upper 100s room. Far enough away from the music. We stayed in 179. Great room, great staff, and amazing food! Absolutely beautiful here. They don’t runoff the wildlife either. Had a cute Coati that lives in a tree next to my room.
Lobster night! A fantastic five course meal. On th beach. Of course it costs extra. But, Don’t pass it up.
Stayed 7 nights in Dec 2025

2/10 Terrible

David, los angeles

Terrible hotel,and experience with this hotel and rental car in enterprise from Expedia, We arrived around 3 am in the this hotel because we have some problems with the rental in enterprise rental car from Expedia in the beginning. like i said before. So Since the minute we arrived at the hotel was horrible, nobody received our car, they didn't have parking space and told us to park outside in the street and use a parking spot to pay with coin every hr. This was ridiculous because they didn't even try to help or give us chance to keep the car , The reception guy was very unprofessional and the guy was unhappy and with mood attitude, he didn't even help for our luggage or asked about it, nobody was there to help or receive our luggage in the beginning. So after we saw this inconvenience we want to check the room and nothing like I saw in the pictures. Ocean view were was blocked from another unit. A little bathroom with one sink. Very disappointed and the guy he didn't even know where was our room or what sección was in the hotel. Looks like he was sleeping and we interrupted , probably is the reason was upset. Terrible experience at 3 am we have to leave this hotel after all of these. Almost 5000 dlls for 1 week snd even i complained and expedia didn't want to give us a refund for that Terrible hotel and rental car. I never have thia kind the experience with Expedia. But this time you have to think two times about to get a package or any hotel in different countries.
Stayed 7 nights in Dec 2025

10/10 Excellent

Adrian

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience! The food was great and the drinks were tasteful. The staff was very friendly and attention to detail. I had the best experience because of them very welcoming and hospitality unlike no other. Money well spent definitely coming back especially to Playa De Carmen just to stay here.
Stayed 5 nights in Nov 2025

4/10 Poor

William Nathaniel Robillard

Stayed 3 nights in Nov 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
This resort is conveniently located on the beach in downtown Playa which makes access to 5th Ave restaurants and shops a short walk. The property is beautiful and well maintained with a nice stretch of beach, multiple pools, restaurants and bars on site. The half board option provides breakfast and the option to choose lunch (which you can order on the beach) or dinner which is perfect if you like to explore local restaurants for dinner. The quality of the food and drinks is very good and the staff deserves a shout out for their fantastic service and attention to detail. Ishmael, Armando, Enrique, Manuel and the rest of the staff too many to name will make you feel at home and go above and beyond to make your stay enjoyable. These guys work really hard and let you know that they appreciate you ‘re staying with them . I don’t typically write reviews but have stayed at this resort on many occasions and continue to return. From what we’ve seen it appeals to singles, couples, groups and families. When you experience the view of the crystal blue water while eating breakfast or the sunrise on the beach a few steps from your room you’ll be planning your return trip.
Stayed 5 nights in Nov 2025

6/10 Okay

Elena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Expedia is what can be improved not the resort! The resort was beautiful. Only 2 restaurants open out of 3! We had no notification of that… so very little choice for all inclusive. Not fair. On top of that annoyance, I was also charged extra when arrived for my child. I booked my 10year old with us as I always do. I chose the age as there is that option there when you click on child. I received confirmation email stating 2 adults and a child not infant.No age was showing in the receipt. I didn’t think much of it at the moment. So at the resort because of Expedia issue I had to pay over $1200 USD! Beware. Double check everything and call I would say. Do not rely on just email confirmation. I didn’t get much help from Expedia they covered $400 out of this whole price. This was an issue. As we had a family of 5 booking through Expedia as per my recommendation! Very very disappointed.
Stayed 10 nights in Nov 2025

10/10 Excellent

Leona, Niagara on the Lake

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel right on the water. Loved it.
Stayed 7 nights in Nov 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous resort on the beach. Beautiful, clean, comfortable room in a bungalow overlooking one of the pools. Friendly staff. Hammocks on every terrace. Took us a day to even notice there was no TV in the room —we like TV but didn’t miss it for a moment.
Stayed 2 nights in Nov 2025

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice experience. It was the first time and I would recommend this place.
Stayed 7 nights in Nov 2025