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Hotel Indigo Playa Del Carmen by IHG

Property class: 5 and above

Photo gallery for Hotel Indigo Playa Del Carmen by IHG

A hotel room with a large bed, a desk, and a view of the ocean.
Point of interest
A modern living room with a sofa, armchairs, a coffee table, and a decorative wall with shelves.
A woman sitting by a pool with lounge chairs and umbrellas in the background.
A modern hotel room with a large bed, a bedside table with a phone, a hanging lamp, and a view of the city through large windows.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$198
includes taxes & fees
4 Nov - 5 Nov

Explore the area

View map
1A Avenida Norte 300, Quintas del Carmen, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds

A hotel room with two beds, a desk, and a chair.

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(3 reviews)
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Balcony

A modern hotel room with a large bed, a seating area with a sofa, and a small table with a lamp.

Premium Room, 1 King Bed, Balcony

  • City view
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Ocean View

A modern hotel room with a large bed, a wooden headboard, a built-in desk, and a walk-in closet.

Standard Room, 1 King Bed, Balcony, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

A modern hotel room with a large bed, a wooden headboard, a built-in desk, and a walk-in closet.

Standard Room

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Balcony, Corner

A bedroom with a large bed, wooden headboard, bedside tables, a wardrobe, and a hanging light fixture.

Premium Room, 1 King Bed, Balcony, Corner

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Terrace

A hotel room with two beds, a desk, and a chair.

Premium Room, 2 Queen Beds, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Ocean View

A hotel room with a large bed, a view of the ocean, and a balcony.

Standard Room, 1 King Bed, Ocean View

7.0 out of 10
Good
(4 reviews)
  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A modern hotel room with a large bed, a wooden headboard, a built-in desk, and a walk-in closet.

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

A modern hotel room with a large bed, a bedside table with a phone, a hanging light fixture, and a view of the outside balcony.

Standard Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View, Corner

A bedroom with a large bed, wooden headboard, bedside tables, a wardrobe, and a hanging light fixture.

Premium Room, 1 King Bed, Ocean View, Corner

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

A hotel room with a large bed, a desk with a telephone, and a view of the outdoor area.

Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

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About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at Hotel Indigo Playa Del Carmen by IHG. Within steps you'll find Quinta Avenida and Playa del Carmen Main Beach within a short 5-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .Enjoy the gym, free pool cabanas and pool loungers. 2314 square feet (215 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a 24-hour business centre and coworking space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning continental breakfast is served between 7:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a short walk of this 5-property class Gonzalo Guerrero hotel include Mamitas Beach and within a 20-minute walk you'll find Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Central Square - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Amorino - ‬2 min walk
  • ‪La Vagabunda - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Los Chachalacos - ‬1 min walk
  • ‪Las Helodias - ‬2 min walk

About this property

Hotel Indigo Playa Del Carmen by IHG

Hotel Indigo Playa Del Carmen by IHG offers its guests an outdoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, 2 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2314 square feet (215 square metres) and includes conference space. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel Indigo Playa Del Carmen by IHG. For a fee, parking is available.

This 5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 83 guestrooms or units
  • 5 levels
  • Conference rooms
  • 2314 sq ft of conference space
  • 215 sq. m of conference space
  • Built in 2025
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Gift shop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Indigo Playa Del Carmen by IHG offers 83 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (MXN 400 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: MXN 300 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mayan Bistro

Things to do

  • Bicycle storage
  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 2,314 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Built in 2025
  • Comprehensive food waste policy
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per accommodation, per night, plus a deposit of MXN 5000 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 300 per person
  • Valet parking fee: MXN 400 per day (in/out privileges)
  • Pet deposit: MXN 5000 per stay
  • Pet fee: MXN 500 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and cash.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 008-007-007871/2025

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Frequently asked questions

Is parking available at Hotel Indigo Playa Del Carmen by IHG?

Yep, Hotel Indigo Playa Del Carmen by IHG has secured covered valet parking with in/out privileges for MXN 400 per day.

How much does it cost to stay at Hotel Indigo Playa Del Carmen by IHG?

As of 2 Nov 2026, prices found for a 1-night stay for 2 adults at Hotel Indigo Playa Del Carmen by IHG on 4 Nov 2026 start from AU$198, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Indigo Playa Del Carmen by IHG?

Yep, Hotel Indigo Playa Del Carmen by IHG is a short 4-minute walk from Playa del Carmen Main Beach. Fun beach activities include water tubing and swimming.

Does Hotel Indigo Playa Del Carmen by IHG have a pool?

Hotel Indigo Playa Del Carmen by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What makes Hotel Indigo Playa Del Carmen by IHG a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Indigo Playa Del Carmen by IHG.

Is Hotel Indigo Playa Del Carmen by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Hotel Indigo Playa Del Carmen by IHG is a hit with families.

Does Hotel Indigo Playa Del Carmen by IHG serve breakfast?

You bet, continental breakfast is available daily from 7:00 AM to 1:00 PM.

Is there a free airport shuttle available at Hotel Indigo Playa Del Carmen by IHG?

No, Hotel Indigo Playa Del Carmen by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Indigo Playa Del Carmen by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Indigo Playa Del Carmen by IHG?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Indigo Playa Del Carmen by IHG?

Cats and dogs are welcome at Hotel Indigo Playa Del Carmen by IHG, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

Hotel Indigo Playa Del Carmen by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 133 out of 181 reviews
Rating 8 - Good. 36 out of 181 reviews
Rating 6 - Okay. 7 out of 181 reviews
Rating 4 - Poor. 1 out of 181 reviews
Rating 2 - Terrible. 4 out of 181 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing we enjoy the time there! The hotel is really good!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, friendly staff, and close to everything
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location from 5th ave and beach, newer hotel so AC feels awesome after being out all day!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern hotel highly recommend. Perfect location in the heart of playa del carmen. Very clean and front desk people very helpful. Definitely will be back.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great, perfect location
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but too expensive for the surroundings.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was top notch, Alma at the front desk was so helpful.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
From the time I checked in until I checked out the staff were very professional and we had a great stay.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, rooms are a good size, location is perfect.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here's a polished version of your hotel review: The hotel staff was top-notch, from the front desk team on both the day and night shifts to the wonderful staff at the Mayan Bistro. Their exceptional service was truly appreciated. My room was beautiful, and the ocean view was absolutely breathtaking. The pool and other amenities were excellent, making my stay even more enjoyable. I had a fantastic experience and will definitely be back soon. Thank you for such a memorable stay!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the staff was great, the design was great. Everything was close a good walking distance to the beach.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new property great staff especially Lluvia front desk , beautiful accommodations, steps from all the action. Will definitely return
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and modern, helpful staff.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that place, nice pool , close to the beach og to everything
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ocean view and great location
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! We enjoyed every minute of our stay. Very stylish interior design, nice furniture, outstanding cleanliness, great rooftop. Amazing neighborhood just two blocks from the beach. Staff is extremely helpful and friendly. 100% will stay again next time!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Real clean, great staff. Location close to Main Street with restaurants and shopping
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had Ana amazing time, the hotel was new, clean and every staff member was great, especially Alma. She was the icing on the cake.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice here, 10/10 service! Even left a sweet bit on the bed. Alma was the best she so sweet!!
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Location, location ! - easy access to beach and mile long pedestrian shopping. Good staff service and lovely rooftop pool area.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and clean, and the beds are great. Alma at the front desk was more than helpful and made my stay even better. I would give her 10 stars
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great location, literally 1 block from 5th Ave and 2ish blocks to the beach.. Staff was awesome and free parking for those who have a car!
Stayed 6 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Great towels, clean rooms
Stayed 2 nights in Dec 2025