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Aloft Playa Del Carmen

4.0 star property
Pet-friendly hotel connected to a shopping centre in Playa del Carmen with 2 outdoor swimming pools

Photo gallery for Aloft Playa Del Carmen

2 outdoor pools
Property video
Restaurant
Lobby
Restaurant

Popular amenities

  • Pet-friendly
  • Bar
The current price is AU$207
includes taxes & fees
8 Aug - 9 Aug

Explore the area

Map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Quinta Avenida
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪14 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Hypo-allergenic bedding
  • 38.90 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Hypo-allergenic bedding
  • 41.12 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 1 King Bed

8.6 out of 10
Excellent
(20 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Hypo-allergenic bedding
Separate bedroom
  • 33.90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds

9.8 out of 10
Exceptional
(16 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Hypo-allergenic bedding
Separate bedroom
  • 33.90 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 67.80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 79.20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(5 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 83.56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Balcony

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, 2 Queen Beds, Non Smoking, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 80.54 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

You'll be connected to a shopping centre at Aloft Playa Del Carmen, and within just a 10-minute stroll of popular attractions like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this hotel include 2 outdoor swimming pools, 2 bars/lounges and a restaurant. .W XYZ Bar is the hotel's own bar. Other amenities include free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a 15-minute walk of this 4-property class Downtown Playa del Carmen hotel include Mamitas Beach and Playacar Beach.

What's nearby

  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.3 km
  • Playacar Beach - 14 min walk - 1.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪Logia Café - ‬3 min walk
  • ‪Antoinette - ‬3 min walk
  • ‪Nicoletta - ‬3 min walk
  • ‪MiDogo Café - ‬3 min walk
  • ‪Kaxapa Factory - ‬3 min walk

About this property

Aloft Playa Del Carmen

Pet-friendly hotel connected to a shopping centre in Playa del Carmen with 2 outdoor swimming pools
Aloft Playa Del Carmen offers its guests 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A 24-hour business centre, 3 meeting rooms, and coworking spaces are available. A terrace, tour/ticket assistance, and a corner/local shop are also featured at Aloft Playa Del Carmen. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 167 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Conference rooms
  • Built in 2022
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Tour and ticket information
  • Corner/local shop
  • Terrace
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
  • Bar by the pool
  • Dining venue
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors, and features MP3 docking stations and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets. 55-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (MXN 200 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 25 per pet, per night, plus a deposit of MXN 2000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 1000 per stay
  • Sanitation services: MXN 34 per night
  • A damage deposit of MXN 10000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 300 for adults and from MXN 150 for children
  • Covered self-parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Aloft Playa Del Carmen?

Aloft Playa Del Carmen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Aloft Playa Del Carmen?

As of 4 Aug 2025, prices found for a 1-night stay for 2 adults at Aloft Playa Del Carmen on 8 Aug 2025 start from AU$201.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Aloft Playa Del Carmen?

Yep, Aloft Playa Del Carmen has a secured covered self car park for MXN 200 per day. Onsite parking is limited.

Are there any beaches close to Aloft Playa Del Carmen?

Yep, Aloft Playa Del Carmen is a short 8-minute walk from Playa del Carmen Main Beach.

Does Aloft Playa Del Carmen have a pool?

Yep, and guests love it! Aloft Playa Del Carmen has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What makes Aloft Playa Del Carmen a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Aloft Playa Del Carmen.

Does Aloft Playa Del Carmen serve breakfast?

Sure does, buffet brekkie is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Aloft Playa Del Carmen?

No, Aloft Playa Del Carmen does not offer an airport shuttle service.

Is there a bar or restaurant at Aloft Playa Del Carmen?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Aloft Playa Del Carmen?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Aloft Playa Del Carmen?

Dogs are welcome at Aloft Playa Del Carmen, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 371 out of 517 reviews
Rating 8 - Good. 80 out of 517 reviews
Rating 6 - Okay. 24 out of 517 reviews
Rating 4 - Poor. 20 out of 517 reviews
Rating 2 - Terrible. 22 out of 517 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating with us arriving hours before check in. The room was clean and very nice. We appreciated the parking and the access to shopping. Overall stay was pleasant.
Stayed 4 nights in Apr 2025

4/10 Poor

FRANCO

Stayed 7 nights in Apr 2025

2/10 Terrible

Bruce

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very reasonable price for a top quality hotel, Great amenities and pool as well
Stayed 6 nights in Apr 2025

10/10 Excellent

candela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel cerca de la 5 avenida, personal muy amable, para ir en familia ideal, playas cercana ? No tanto
Stayed 10 nights in Mar 2025

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Location and parking
Stayed 1 night in Apr 2025

6/10 Okay

ita

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not worth it

Pros: • The room was spacious and the bed was very comfortable. • The hotel was quiet, making it a decent place to rest and sleep. Cons: • The water pressure in the shower was very low, so it took a long time to bathe. • Towels and bath towels were old and thin. • Although there were four of us (three adults and one child), only two towels and two bottles of water were provided. • The front desk staff didn’t seem very enthusiastic or welcoming—they always looked busy. • The pool water was cold, and guests had to leave a deposit to borrow pool towels. • Due to limited time, we didn’t end up using the pool. • The hotel ran out of key cards, so each room was only allowed one card. We were also abruptly warned that we’d have to pay if we lost it, which felt a bit unfriendly.
Stayed 3 nights in Apr 2025

10/10 Excellent

Micheal

Stayed 1 night in Apr 2025

8/10 Good

Beant s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Norman

Stayed 2 nights in Apr 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Natalie Matthews and Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at aloft in two months. We absolutely love it here, close to all our favorite restos and shopping. Staff is amazing, special shout out to bryan and marcel, impeccable service from kind genuine people. Will be coming back asap.
Stayed 4 nights in Apr 2025

10/10 Excellent

Elder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Vijaybabu

Stayed 3 nights in Apr 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 11 nights in Mar 2025

10/10 Excellent

Shanthall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for our first time in playa del Carmen. A short walk to shopping and dining and there’s a grocery store with a coffee shop, deli and salad bar downstairs which helped a lot. Taxis always parked outside ready to take you anywhere. The pool area was clean and I liked the bar, the wings were AMAZING! Hotel was clean and quiet. Would definitely stay here again. Warning: don’t book your tours with the guys on 5th ave. Waste of time, money and lack of communication.
Stayed 5 nights in Apr 2025

10/10 Excellent

dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 21 nights in Mar 2025

10/10 Excellent

Pamela, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great place will definitely stay again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to 5th avenue n shops . Felt safe and right above a market which was pretty neat.
Stayed 3 nights in Jan 2025

10/10 Excellent

JORDI, ZAPOPAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and awesome location.
Stayed 6 nights in Mar 2025

2/10 Terrible

Neil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont waste your time with this hotel. The staff are horrible.
Stayed 3 nights in Mar 2025

10/10 Excellent

chern

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful time here. I always try to stay here due to location, staff, and the Aloft name. Staff all the way up to the General Manager are great. Great english spoken, and the property is fresh and clean.
Stayed 3 nights in Mar 2025

8/10 Good

Mortaza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best spot for dining.
Stayed 7 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice. The location is in close proximity to restaurants, stores, cafes as well as the beach. The rooms are spacious, very clean & dry ( some hotels have humidity & AC issues). It is quiet & comfortable. The staff is friendly. The pool is very nice & the view is beautiful. I just wish the music was different in the pool area. It was this same repetitive beat…
Stayed 4 nights in Mar 2025

4/10 Poor

Karina

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good hotel overall but toilet and washroom broken the whole stay and construction view. Pool was very nice and location was good
Stayed 3 nights in Jan 2025