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12 Bees Hotel

3.0 star property

Photo gallery for 12 Bees Hotel

Serves breakfast, lunch and dinner
Family Room
Rooftop terrace
Interior detail
2 outdoor pools, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View map
No. Int. S/N, Calle 12 Bis, Playa del Carmen, QROO, 77710
  • Place, Central Square
    ‪8 min walk‬
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min walk‬

Room options

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

8.8 out of 10
Excellent
(20 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.0 out of 10
Very good
(9 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • 28 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

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About the area

Playa del Carmen

12 Bees Hotel places you in the centre of Playa del Carmen, within just a 15-minute stroll of popular places like Playa del Carmen Main Beach and Quinta Avenida. Highlights at this hotel include 2 outdoor swimming pools, a bar/lounge and a rooftop terrace. .A day of pampering can include facials and mani/pedis. BEEBAR is open for breakfast, brunch, lunch and dinner. Business amenities include a meeting room, conference space, and a business centre. Other amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. There's also the convenience of a theme park shuttle. .Attractions within a 20-minute walk of this 3-property class Gonzalo Guerrero hotel include Mamitas Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Calle 12 - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 8 min walk - 0.7 km
  • Central Square - 8 min walk - 0.7 km
  • Quinta Avenida - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪Vips Constituyentes - ‬4 min walk
  • ‪El Doctorcito - ‬3 min walk
  • ‪Bufet De La Jungla - ‬4 min walk
  • ‪El Compa - Birria Y Asadas - ‬3 min walk
  • ‪Tortas Alejandra - ‬4 min walk

About this property

12 Bees Hotel

12 Bees Hotel offers its guests 2 outdoor swimming pools. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered on selected days. WiFi is free in public spaces.

Business amenities include a business centre, a meeting room, and coworking spaces. A rooftop terrace, multilingual staff, and coffee/tea in common area are also featured at the business-friendly 12 Bees Hotel. A theme park shuttle and a bus station shuttle are available for a fee.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

  • 65 guestrooms or units
  • Manager's reception (free)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Beauty salon
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
12 Bees Hotel offers 65 accommodations, which are accessible via exterior corridors and feature a ceiling fan and blackout curtains. This individually decorated and furnished accommodation includes desks. 43-inch flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Restaurants on site

  • BEEBAR

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Conference space
  • Coworking space
  • Meeting room

Outdoors

  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the cruise terminal and ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.41 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and cash. On-site parties or group events are strictly prohibited. Long-term renters welcome.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 008-007-003009/2025

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at 12 Bees Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

12 Bees Hotel Hotel
12 Bees Hotel Playa del Carmen
12 Bees Hotel Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at 12 Bees Hotel?

12 Bees Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to 12 Bees Hotel?

Yep, 12 Bees Hotel is a short 11-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and swimming. You can also find boat tours.

Does 12 Bees Hotel have a pool?

12 Bees Hotel has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger.

Is 12 Bees Hotel family-friendly?

You bet! With amenities such as children's meals and 2 outdoor pools, it's no surprise that 12 Bees Hotel is a hit with families.

Is there a free airport shuttle available at 12 Bees Hotel?

No, 12 Bees Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at 12 Bees Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at 12 Bees Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at 12 Bees Hotel?

No, only service animals are allowed.

12 Bees Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 167 out of 311 reviews
Rating 8 - Good. 87 out of 311 reviews
Rating 6 - Okay. 40 out of 311 reviews
Rating 4 - Poor. 11 out of 311 reviews
Rating 2 - Terrible. 6 out of 311 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Roger

Liked: Cleanliness, staff & service
Need more than a sheet on the bed. Need better wifi
Stayed 1 night in Feb 2026

10/10 Excellent

Gerardo

Liked: Cleanliness, amenities, property conditions & facilities
Really nice hotel, clean, parking available, comfortable beds and working AC
Stayed 3 nights in Jan 2026

6/10 Okay

Daniel

We found a roach in our room and the bed looked runned down.
Stayed 7 nights in Jan 2026

6/10 Okay

Blair

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We started off our stay with no air-conditioning. Got moved to another room, with no hot water for two days. The free cocktail is not a free cocktail on arrival. We asked for an extra towel and an extra pillow, both were denied. We ate at the restaurant, the first two items who ordered they did not have. The pictures that are posted online did not match our room. The cleaning staff did an excellent job. They were not clear on the drink specials for happy hour, so our two drinks at happy hour was $30. We picked up some street food to taste, was told that the restaurant would not supply a plate or fork for us to eat because no outside food is allowed on the roof. On the upside, the location is excellent. It is near our favorite restaurant. We will not stay here again.
Stayed 11 nights in Jan 2026

6/10 Okay

David

Stayed 8 nights in Jan 2026

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean and comfortable. Also throughout the whole entire hotel, very clean, staff very nice very attentive one of the servers Mosarat and her partner. Laura were very nice to us. Very polite always knowing what we want. We have to say it was a great experience.
Stayed 4 nights in Jan 2026

4/10 Poor

Meagan

Stayed 7 nights in Jan 2026

6/10 Okay

Tara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were super friendly, rooms were clean as well. However, beds only had a super thin sheet on them, when asked for a blanket they said they didn't have any, asked for a second sheet then didn't have any of those either.
Stayed 1 night in Jan 2026

8/10 Good

stefano, Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2026

10/10 Excellent

Imogen

Stayed 1 night in Jan 2026

2/10 Terrible

Robert Joseph

Disliked: Cleanliness, property conditions & facilities
Been waiting on refund for 12 bees hotel for weeks requested date change. No response spoke to resort waiting
Stayed 6 nights in Dec 2025

4/10 Poor

roland, auburn

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is an old-fashioned motel with the doors to your room opening outside, although there is a security fence. There’s not even a security chain on the door. Although the area didn’t feel unsafe, a bit more security in Mexico would’ve been appreciated. There is no breakfast served. Overall, not a great experience.
Stayed 1 night in Nov 2025

10/10 Excellent

Zack

Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Thoroughly enjoyed the stay here. Was exactly as described. Staff was very courteous and helpful (the hotel as well as the coffee shop). Location is great ...15 min or so walk to the beach, but close to alot of restaurants on 10th, 5th, etc. Great for solo travelers and couples.
Stayed 7 nights in Dec 2025

6/10 Okay

DIRK JENS

Travelled with family
Liked: Staff & service
Bueno el lugar está súper bien situado, el equipo es súper atento y siempre tratan de ayudarte Lo que hay que mejorar: inviertan en blancos! Las toallas están muy viejas y manchadas dan muy mal aspecto. Y los cuartos huelen a humedad
Stayed 4 nights in Dec 2025

4/10 Poor

Karen

Travelled with family
Disliked: Room comfort
Very noisy right next to a main highway. Walls are so thin you can hear everything from outside as well as from those above, below and beside. We left after one night.
Stayed 9 nights in Dec 2025

8/10 Good

Israel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, located in a convenient part of town where everything is at, good for the price.
Stayed 2 nights in Dec 2025

6/10 Okay

Ricardo, Waldorf

Stayed 2 nights in Dec 2025

10/10 Excellent

Cami

Stayed 1 night in Dec 2025

8/10 Good

Arturo de Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and helpful
Stayed 2 nights in Dec 2025

10/10 Excellent

Luis Fernando

Stayed 1 night in Dec 2025

8/10 Good

Randy

Stayed 2 nights in Nov 2025

10/10 Excellent

Flavio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viaje Familiar

Nos encantó la propiedad, super cómodo y lindo. El área del roof nos encantó, entendiendo que quizás por la temporada los insumos son limitados, pedimos piña colada y no tenían piña sin embargo nos ofrecieron otras opciones. Definitivamente será de mis primeras opciones a futuro.
Stayed 1 night in Aug 2025

10/10 Excellent

Abel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gracias por sus atenciones

Excelente hotel
Stayed 1 night in Jul 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025