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Universal’s Loews Portofino Bay Hotel

4.0 star property
Family-friendly hotel with 5 restaurants and 3 outdoor pools

Photo gallery for Universal’s Loews Portofino Bay Hotel

Exterior
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Exterior
Property amenity
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Bar
  • Room service
  • Parking available
  • Hot tub
The current price is AU$954
includes taxes & fees
7 Sept - 8 Sept

Explore the area

View map
5601 Universal Blvd, Orlando, FL, 32819
  • Universal Orlando Resort
    ‪6 min walk‬
  • Universal Studios Florida
    ‪8 min walk‬
  • Universal’s Islands of Adventure
    ‪12 min walk‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking, Bay View (FREE Universal Express Unlimited^)

Free toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, Non Smoking, Bay View (FREE Universal Express Unlimited^)

8.0 out of 10
Very good
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
  • 42 sq m
  • Bay view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Garden View (FREE Universal Express Unlimited^)

9.0 out of 10
Wonderful
(48 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

7.8 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Bay View (FREE Universal Express Unlimited^)

View from room

Room, 1 King Bed, Non Smoking, Bay View (FREE Universal Express Unlimited^)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
  • 42 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Garden View (Hearing) (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Garden View (Hearing) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Garden View (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Garden View (FREE Universal Express Unlimited^)

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Garden View (Roll-In Shower) (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Garden View (Roll-In Shower) (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking (Despicable Me Kids Suite) (FREE Universal Express Unlimited^)

Suite, Non Smoking (Despicable Me Kids Suite) (FREE Universal Express Unlimited^)

Suite, Non Smoking (Despicable Me Kids Suite) (FREE Universal Express Unlimited^)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
Private bathroom
  • 60 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Club Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

View from room

Club Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

8.6 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Universal’s Loews Portofino Bay Hotel. Within just a 15-minute stroll, you'll find Universal Orlando Resort and Universal CityWalk. Highlights at this hotel include 5 restaurants, 3 outdoor swimming pools and 3 hot tubs. .The fine-dining restaurant, Bice Ristorante, serves Italian cuisine and is open for dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, waterslide, pool cabanas and pool loungers. 42000 square feet (3902 square metres) of event facilities include a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, early theme park entry and express theme park tickets. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free theme park shuttle. .Sights within a 20-minute walk of this 4-property class Florida Center hotel include Universal Studios Florida and Universal’s Islands of Adventure.

What's nearby

  • Universal Orlando Resort - 6 min walk - 0.6 km
  • Universal Studios Florida - 8 min walk - 0.7 km
  • Universal CityWalk - 8 min walk - 0.7 km
  • Universal’s Islands of Adventure - 12 min walk - 1.1 km
  • Universal’s Volcano Bay - 2 min drive - 2.7 km

Getting around

  • Orlando Station - 12 min drive
  • Sand Lake Road Station - 19 min drive
  • Orlando International Airport (MCO) - 21 min drive

Restaurants

  • ‪MEN IN BLACK: Alien Attack - ‬11 min walk
  • ‪Mel's Drive-In - ‬5 min walk
  • ‪Moe's Tavern - ‬10 min walk
  • ‪Today Cafe At Universal Studios - ‬13 min walk
  • ‪Richter's Burger Co. - ‬10 min walk

About this property

Universal’s Loews Portofino Bay Hotel

Family-friendly hotel with 5 restaurants and 3 outdoor pools
Universal’s Loews Portofino Bay Hotel offers its guests 3 outdoor swimming pools and 3 hot tubs along with a waterslide and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

You'll find a business centre on site. Event space at this hotel measures 42000 square feet (3902 square metres) and includes a conference centre. A terrace, early theme park entry, and express theme park tickets are also featured at the family-friendly Universal’s Loews Portofino Bay Hotel. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Orlando hotel.

  • 750 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 42000 sq ft of conference space
  • 3902 sq. m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Gift shop
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Universal’s Loews Portofino Bay Hotel offers 750 accommodations with iPod docking stations and a safe. 42-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

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Universal’s Loews Royal Pacific Resort

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  • Hot tub
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4.5 out of 5, Wonderful, 1,675 reviews
The price is AU$734
includes taxes & fees
8 Sept - 9 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Covered parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bice Ristorante
  • Mama Dellas Ristorante℠
  • Sal's Market Deli
  • Splendido Bar & Grill
  • Trattoria del Porto™

Things to do

  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Art gallery
  • Designer stores
  • Early theme park entry
  • Express theme park tickets
  • Gym
  • Shopping
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Early theme park entry
  • Express theme park tickets
  • Fenced pool
  • Free cot
  • Free theme park shuttle
  • Laundry facilities
  • Lifeguards on site
  • Microwave on request
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (42,000 square foot of space)

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Access methods

Staffed front desk

Pets

  • Pets: USD 147 per accommodation, per stay
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults and USD 5 to 20 for children
  • Covered self-parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 147 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Loews Portofino
Loews Hotel Universal
Loews Portofino Bay Hotel Universal Orlando
Loews Portofino Bay Hotel Universal Orlando Orlando
Loews Portofino Bay Universal Orlando
Loews Portofino Bay Universal Orlando Orlando
Loews Portofino Hotel
Portofino Hotel Universal
Portofino Loews Hotel
Universal Portofino Hotel
Universal's Loews Portofino Bay Hotel Orlando
Universal's Loews Portofino Bay Orlando

Frequently asked questions

What is the cancellation policy at Universal’s Loews Portofino Bay Hotel?

Universal’s Loews Portofino Bay Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Universal’s Loews Portofino Bay Hotel?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Universal’s Loews Portofino Bay Hotel on 7 Sept 2025 start from AU$953.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Universal’s Loews Portofino Bay Hotel?

Yep, Universal’s Loews Portofino Bay Hotel has a covered self car park with in/out privileges for USD 36 per night.

Does Universal’s Loews Portofino Bay Hotel have a pool?

Universal’s Loews Portofino Bay Hotel has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Universal’s Loews Portofino Bay Hotel have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Universal’s Loews Portofino Bay Hotel?

Universal’s Loews Portofino Bay Hotel features 3 outdoor pools, 3 hot tubs and 5 restaurants.

Is Universal’s Loews Portofino Bay Hotel family-friendly?

You bet! With amenities such as express theme park tickets and early theme park entry, as well as free infant beds in the guestrooms, it's no surprise that Universal’s Loews Portofino Bay Hotel is a hit with families.

Does Universal’s Loews Portofino Bay Hotel serve breakfast?

You bet, cooked-to-order brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Universal’s Loews Portofino Bay Hotel?

No, Universal’s Loews Portofino Bay Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Universal’s Loews Portofino Bay Hotel?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Universal’s Loews Portofino Bay Hotel?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Universal’s Loews Portofino Bay Hotel?

Furry friends are welcome at Universal’s Loews Portofino Bay Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Universal’s Loews Portofino Bay Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 684 out of 1001 reviews
Rating 8 - Good. 164 out of 1001 reviews
Rating 6 - Okay. 77 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 36 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Staff & service

Unhappy

Supposed to be a suite, it was not. Forced to go to a handicap room. Was supposed to have unlimited express passes for Epic, it was not. Was supposed to have early entrance, but it was not for Epic. Worse most stressful vacation I ever had!
Stayed 2 nights in May 2025

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is the most picturesque and iconic when it comes to being in Italy without being in Italy. We have been visiting this Lowes Portofino Bay for 5 years and have not been disappointed once. Convenience of the property to the park, available transportation, cleanliness of rooms and pool areas, safety and most importantly outstanding customer service.
Stayed 4 nights in May 2025

10/10 Excellent

STEPHEN J, Wallingford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year and some times twice a year. Love the place!
Stayed 5 nights in May 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property! Glad renovations are almost completed!
Stayed 1 night in Mar 2025

10/10 Excellent

Gina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the water taxi and express passes. Great accommodations and atmosphere with the best perks.
Stayed 1 night in Apr 2025

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a wonderful stay!
Stayed 1 night in May 2025

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful. Only complaint was no hot water in the shower for two days.
Stayed 2 nights in May 2025

10/10 Excellent

Sarah Louise

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property with polite friendly staff.
Stayed 7 nights in Apr 2025

10/10 Excellent

Derek

Stayed 3 nights in May 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

We stayed for one night to get fast passes and upgraded to club level, every aspect was well worth the money we paid. Beautiful hotel and probably the highlight for the kids was the night time movie in the pool.
Stayed 1 night in Apr 2025

10/10 Excellent

Danielle

Stayed 2 nights in Apr 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jeremy Lewis

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great location to parks. Hotel great.
Stayed 4 nights in Apr 2025

10/10 Excellent

irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful, room is comfortable, easy access to the parks.
Stayed 3 nights in Apr 2025

6/10 Okay

Varun

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old property and the age shows. Not worth the high room tariff.
Stayed 1 night in Apr 2025

10/10 Excellent

Idelfonso

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome Hotel. Beautiful place
Stayed 1 night in Apr 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Joe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally every single aspect of this hotel is phenomenal, my favorite vacation to date.
Stayed 2 nights in Apr 2025

10/10 Excellent

Meagan, Lewisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Apr 2025

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Marcus

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Apr 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 9 nights in Club Level and enjoyed our stay. House keeping is clearly overrun, sometime our room wouldn't cleaned until after 6pm which was a bit frustrating when you'd run out of towels etc.. beyond that all good, Club Lounge is a nice space, you can easily eat a decent breakfast and dinner there.
Stayed 9 nights in Apr 2025

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025