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Universal's Hard Rock Hotel

4.0 star property

Photo gallery for Universal's Hard Rock Hotel

Outdoor pool, pool cabanas (surcharge), pool umbrellas
Exterior
Room amenity
Exterior
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$1,121
includes taxes & fees
13 Apr - 14 Apr

Explore the area

View map
5800 Universal Blvd, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪1 min walk‬
  • Place, Universal Studios Florida
    ‪8 min walk‬
  • Place, Universal CityWalk
    ‪8 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

Deluxe Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

Deluxe Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

9.6 out of 10
Exceptional
(7 reviews)
  • 50 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Includes Universal Express Unlimited^)

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (Includes Universal Express Unlimited^)

9.4 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking (Hard Rock Club), Incudes Universal Express Unlimited^

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 1 King Bed, Non Smoking (Hard Rock Club), Incudes Universal Express Unlimited^

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking (Hard Rock Club), Includes Universal Express Unlimited^

View from room

Club Room, 2 Queen Beds, Non Smoking (Hard Rock Club), Includes Universal Express Unlimited^

9.2 out of 10
Wonderful
(19 reviews)
  • 35 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Non Smoking (Future Rock Star Suite), Includes Universal Express Unlimited^

Suite, Non Smoking (Future Rock Star Suite), Includes Universal Express Unlimited^

Suite, Non Smoking (Future Rock Star Suite), Includes Universal Express Unlimited^

  • 74 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Single Sofa Bed and 2 Single Beds

View all photos for Suite, 1 King Bed, Non Smoking (The King Suite), Includes Universal Express Unlimited^

Suite, 1 King Bed, Non Smoking (The King Suite), Includes Universal Express Unlimited^

Suite, 1 King Bed, Non Smoking (The King Suite), Includes Universal Express Unlimited^

  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

View from room

Standard Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

8.8 out of 10
Excellent
(73 reviews)
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Garden View (Mobility), Includes Universal Express Unlimited^

View from room

Room, 2 Queen Beds, Garden View (Mobility), Includes Universal Express Unlimited^

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Garden View (Mobility, Roll-In Shower), Includes Universal Express Unlimited^

View from room

Room, 2 Queen Beds, Garden View (Mobility, Roll-In Shower), Includes Universal Express Unlimited^

  • Garden view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds (Mobility), Includes Universal Express Unlimited^

View from room

Club Room, 2 Queen Beds (Mobility), Includes Universal Express Unlimited^

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View (Includes Universal Express Unlimited^)

Room, 2 Queen Beds, Non Smoking, Pool View (Includes Universal Express Unlimited^)

Room, 2 Queen Beds, Non Smoking, Pool View (Includes Universal Express Unlimited^)

8.8 out of 10
Excellent
(25 reviews)
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View (Includes Universal Express Unlimited^)

View from room

Room, 2 Queen Beds, Non Smoking, Garden View (Includes Universal Express Unlimited^)

9.0 out of 10
Wonderful
(97 reviews)
  • Garden view
  • 35 sq m
  • Sleeps 5
  • 2 Queen Beds

Room, 2 Queen Beds, Garden View (Mobility) (Free Universal Express Unlimited^)

  • Sleeps 5

View all photos for Mobility Accessible Club 2 Queen Room

Premium bedding, in-room safe, desk, iron/ironing board

Mobility Accessible Club 2 Queen Room

  • Sleeps 5

View all photos for Kids Suite

Premium bedding, in-room safe, desk, iron/ironing board

Kids Suite

  • Sleeps 5

Mobility Accessible Garden View 2 Queen Room

  • Sleeps 5

Guest Room With 2 Queen Beds, Garden View And Roll-in Shower-Mobility Accessible

  • Sleeps 5

Suite, Non Smoking (Future Rock Star Suite), Includes Universal Express Unlimited^

  • Sleeps 3

View all photos for Deluxe Two Queen Room

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Two Queen Room

  • Sleeps 4

View all photos for Deluxe King Room

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe King Room

  • Sleeps 2

View all photos for Two Queen Room with Pool View

Premium bedding, in-room safe, desk, iron/ironing board

Two Queen Room with Pool View

  • Sleeps 4

View all photos for Two Queen Room with Garden View

Premium bedding, in-room safe, desk, iron/ironing board

Two Queen Room with Garden View

  • Sleeps 4

View all photos for King Suite

Premium bedding, in-room safe, desk, iron/ironing board

King Suite

  • Sleeps 2

View all photos for Standard Two Queen Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Two Queen Room

  • Sleeps 4

View all photos for Future Rock Star Suite

Premium bedding, in-room safe, desk, iron/ironing board

Future Rock Star Suite

  • Sleeps 2

View all photos for Club Two Queen Room

Premium bedding, in-room safe, desk, iron/ironing board

Club Two Queen Room

  • Sleeps 4

View all photos for Club King Room

Premium bedding, in-room safe, desk, iron/ironing board

Club King Room

  • Sleeps 2

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Universal's Hard Rock Hotel. Within just a 15-minute stroll, you'll find Universal Orlando Resort and Universal CityWalk. Highlights at this hotel include 3 restaurants, an outdoor swimming pool and a poolside bar. .The restaurant, The Kitchen, serves American cuisine and is open for breakfast, lunch and dinner. Velvet Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the gym, sauna, waterslide and pool cabanas. 5995 square feet (557 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, early theme park entry and express theme park tickets. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free theme park shuttle. .Sights within a 20-minute walk of this 4-property class Florida Center hotel include Universal Studios Florida and Universal’s Islands of Adventure.

What's nearby

  • Universal Orlando Resort - 1 min walk - 0.0 km
  • Universal Studios Florida - 8 min walk - 0.7 km
  • Universal CityWalk - 8 min walk - 0.7 km
  • Universal’s Islands of Adventure - 12 min walk - 1.1 km
  • The Wizarding World of Harry Potter™ - 14 min walk - 1.2 km

Getting around

  • Orlando Station - 11 min drive
  • Sand Lake Road Station - 18 min drive
  • Orlando International Airport (MCO) - 21 min drive

Restaurants

  • ‪Mel's Drive-In - ‬5 min walk
  • ‪Louie's Italian Restaurant - ‬3 min drive
  • ‪Today Cafe At Universal Studios - ‬13 min walk
  • ‪Richter's Burger Co. - ‬4 min drive
  • ‪NBC Sports Grill & Brew - ‬11 min walk

About this property

Universal's Hard Rock Hotel

As a guest of Universal's Hard Rock Hotel, you'll find an outdoor pool, a waterslide, a sauna, and a fitness centre. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 5995 square feet (557 square metres) and includes a conference centre. Early theme park entry, express theme park tickets, and a vending machine are also featured at the family-friendly Universal's Hard Rock Hotel. Parking is available for a fee.

This 4-star Orlando hotel is smoke free.

  • 650 guestrooms or units
  • 7 levels
  • 3 dining venues
  • Conference rooms
  • 5995 sq ft of conference space
  • 557 sq. m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Universal's Hard Rock Hotel offers 650 accommodations with a safe and free newspapers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night)
  • Limited on-site valet and self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • beachclub
  • Emack and Bolios
  • The Kitchen
  • The Palm
  • Velvet Bar

Things to do

  • Arcade/game room
  • Beach volleyball
  • Early theme park entry
  • Express theme park tickets
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • Arcade/game room
  • Early theme park entry
  • Express theme park tickets
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (5,995 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 7 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
HARRY POTTER and all related characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © J.K. Rowling. *Universal Orlando hotel guests must present hotel key card and valid theme park admission; all other guests must show theme park ticket stating Early Park Admission benefit. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe (Early Park Admission at Epic Universe to begin 5/23/25). Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved.
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults and USD 5 to 20 for children
  • Self-parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hard Rock Hotel Orlando
Hard Rock Hotel Universal Orlando
Hard Rock Hotel Universal Orlando Orlando
Hard Rock Orlando
Hard Rock Orlando Universal
Hard Rock Universal Orlando
Hard Rock Universal Orlando Orlando
Hotel Hard Rock Universal Orlando
Universal Hard
Universal Hard Rock Orlando
Universal's Hard Rock Hotel ®
Universal's Hard Rock ®

Frequently asked questions

What is the cancellation policy at Universal's Hard Rock Hotel?

Universal's Hard Rock Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Universal's Hard Rock Hotel?

As of 28 Mar 2026, prices found for a 1-night stay for 2 adults at Universal's Hard Rock Hotel on 13 Apr 2026 start from AU$1,121, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Universal's Hard Rock Hotel?

Yep, Universal's Hard Rock Hotel has a self car park with in/out privileges for USD 36 per night. A self car park is also available, for a fee.

Are there any beaches close to Universal's Hard Rock Hotel?

The closest beach to Universal's Hard Rock Hotel is Getaway Glen (14.2 km).

Does Universal's Hard Rock Hotel have a pool?

Yep, and guests love it! Universal's Hard Rock Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Universal's Hard Rock Hotel have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Universal's Hard Rock Hotel?

Universal's Hard Rock Hotel features an outdoor pool, a steam room and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Universal's Hard Rock Hotel a romantic place to stay?

Al fresco dining and a lounge bar, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Universal's Hard Rock Hotel.

Is Universal's Hard Rock Hotel family-friendly?

You bet! With amenities such as express theme park tickets and early theme park entry, as well as free infant beds in the guestrooms, it's no surprise that Universal's Hard Rock Hotel is a hit with families.

Does Universal's Hard Rock Hotel serve breakfast?

Yep, cooked-to-order brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Universal's Hard Rock Hotel?

No, Universal's Hard Rock Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Universal's Hard Rock Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Universal's Hard Rock Hotel?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Universal's Hard Rock Hotel?

Furry friends are welcome at Universal's Hard Rock Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Universal's Hard Rock Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 746 out of 1003 reviews
Rating 8 - Good. 145 out of 1003 reviews
Rating 6 - Okay. 72 out of 1003 reviews
Rating 4 - Poor. 22 out of 1003 reviews
Rating 2 - Terrible. 18 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Rachel

Stayed 1 night in Dec 2025

10/10 Excellent

FENG, Bothell

Cl
Stayed 1 night in Dec 2025

6/10 Okay

Natalie

Travelled with family
Liked: Amenities, property conditions & facilities
Not enough front desk staff for the growing line; too long of a wait.
Stayed 2 nights in Dec 2025

6/10 Okay

Kyung Min

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not very clean. Visible hairs on the bed and bathroom. Wall was too thin? Could hear people's conversations next room. Room needs to be updated. I was expecting it to be very lavish and luxuriouse but it wasn't.
Stayed 2 nights in Dec 2025

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Yoko

Stayed 2 nights in Dec 2025

10/10 Excellent

JACKI

Stayed 1 night in Dec 2025

10/10 Excellent

Sukhpal

Stayed 2 nights in Dec 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, and nice staff. The express pass, it was a great experiance
Stayed 1 night in Dec 2025

10/10 Excellent

Cullen Tamati

Stayed 2 nights in Nov 2025

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities
We love the amenities and convenience to Universal and City Walk.
Stayed 4 nights in Oct 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, lovely staff and great proximity to Universal
Stayed 1 night in Dec 2025

10/10 Excellent

Erich

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location Friendly staff
Stayed 4 nights in Oct 2025

8/10 Good

Ketan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great hotel, rooms are small for families. Amenities are limited without upcharge but overall nice experience.
Stayed 3 nights in Dec 2025

10/10 Excellent

Joshua

Stayed 2 nights in Dec 2025

10/10 Excellent

James

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Hernan

Stayed 3 nights in Nov 2025

10/10 Excellent

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Nov 2025

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel and great use of the fast passes
Stayed 1 night in Nov 2025

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff is amazing! From the velvet bartender Ant, to the DJ, everyone is awesome and goes put of their way to make you feel welcomed and wanted.
Stayed 10 nights in Nov 2025

10/10 Excellent

Terese L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was stylish and very clean. The staff was exceptional. Loved the breakfast buffet at The Kitchen. Room Service was fantastic, too! Closest hotel to Universal. Walk or take the boat. And if you have a scooter-very close to scoot over! LOVED IT HERE!
Stayed 4 nights in Nov 2025

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was awesome!
Stayed 1 night in Nov 2025

10/10 Excellent

Siva Prasad

Stayed 3 nights in Nov 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really nice pool. Everyone was kind. I recommend.
Stayed 5 nights in Nov 2025

8/10 Good

Kinsey

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was courteous. Self parking was a breeze. The hotel was conveniently located to the Universal Parks. We loved taking the water taxi to the parks and the included Express Pass Unlimited. The only downside of our stay is that we were placed next to the staircase in the location the absolute furthest away from the elevator. It took so long to get to our room that the first time we located it we couldn’t believe the hallway was THAT long! Mattresses were super comfortable!
Stayed 1 night in Nov 2025