Embassy Suites by Hilton Orlando Lake Buena Vista Resort

4.0 star property
Family-friendly resort with 2 restaurants and 2 outdoor pools

Photo gallery for Embassy Suites by Hilton Orlando Lake Buena Vista Resort

Lobby
Exterior
Sports facility
2 restaurants, lunch, dinner served; American cuisine
Indoor pool, 2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking available
  • Pool
  • Room service
  • Housekeeping
The current price is AU$202
includes taxes & fees
20 Aug - 21 Aug

Explore the area

View map
8100 Lake Street, Orlando, FL, 32836
  • Orlando Vineland Premium Outlets
    ‪4 min walk‬
  • Disney Springs™
    ‪3 min drive‬
  • SeaWorld® Orlando
    ‪4 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪21 min drive‬

Room options

King Suite

8.4 out of 10
Very good
(36 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

King Suite Poolview

8.4 out of 10
Very good
(26 reviews)

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Blackout curtains
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 2 Queen Beds, Poolside

8.6 out of 10
Excellent
(17 reviews)

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

Deluxe Suite, 1 King Bed

7.8 out of 10
Good
(14 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Blackout curtains
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

Suite, 2 Queen Beds, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 2 Queen Beds

7.6 out of 10
Good
(14 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Blackout curtains
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

King, Room, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Blackout curtains
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

King, Suite, Accessible

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Blackout curtains
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

Suite, 2 Queen Beds, Accessible

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Blackout curtains
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

Room, Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Blackout curtains
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

Deluxe Suite, 1 King Bed, Accessible

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Blackout curtains
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Down duvet
  • Sleeps 6
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Poolside

Highlights

Lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Embassy Suites by Hilton Orlando Lake Buena Vista Resort. You'll be 2.9 km (1.8 mi) from Orlando Vineland Premium Outlets and 4.1 km (2.5 mi) from Disney Springs™. Highlights at this resort include 2 restaurants, 2 outdoor swimming pools and a free water park. .The restaurant, Pizza and Ice Cream Shop, serves American cuisine and is open for lunch and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Enjoy the indoor swimming pool, 24-hour gym, outdoor tennis court and kids' swimming pool. Other amenities include free Wi-Fi in public areas, a free manager's reception and a 24-hour business centre. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also valet parking, along with the convenience of a free theme park shuttle. .Attractions within a 10-minute drive of this 4-property class Orlando resort include Orange County Convention Center and Walt Disney World® Resort.

What's nearby

  • Orlando Vineland Premium Outlets - 4 min walk - 0.4 km
  • Disney Springs™ - 3 min drive - 3.4 km
  • SeaWorld® Orlando - 4 min drive - 4.4 km
  • Discovery Cove - 4 min drive - 5.1 km
  • Orange County Convention Center - 4 min drive - 5.4 km

Getting around

  • Winter Park Station - 25 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 32 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • Chipotle Mexican Grill
  • ‪Ford's Garage- Orlando - ‬4 min drive
  • ‪Starbucks - ‬4 min drive

About this property

Embassy Suites by Hilton Orlando Lake Buena Vista Resort

Family-friendly resort with 2 restaurants and 2 outdoor pools
Embassy Suites by Hilton Orlando Lake Buena Vista Resort offers its guests a complimentary water park, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this resort measures 10000 square feet (929 square metres) and includes conference space. A children's pool, a 24-hour fitness centre, and a terrace are also featured at the family-friendly Embassy Suites by Hilton Orlando Lake Buena Vista Resort. For a fee, parking is available.

This 4-star Orlando resort is smoke free.

  • 334 guestrooms or units
  • 6 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 10000 sq ft of conference space
  • 929 sq. m of conference space
  • Built in 1991
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Embassy Suites by Hilton Orlando Lake Buena Vista Resort offers 334 accommodations with laptop-compatible safes and a safe. This accommodation has separate sitting areas and is furnished with queen sofa beds. Beds feature down duvets. 55-inch LCD televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Orlando resort provides complimentary wireless Internet access. Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

English, French, German, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free theme park shuttle
  • Uncovered parking on site (USD 25 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 32 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Coffee Shop
  • Gazebo Restaurant and Bar
  • Pizza and Ice Cream Shop
  • Pool Bar and Grille

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Free water park
  • Heated pool
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Fenced pool
  • Free cot
  • Free theme park shuttle
  • Free water park access
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Pool gate
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 6 floors
  • Banquet hall
  • Built in 1991
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Queen sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 75.00
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.07 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 25.00 per day (in/out privileges)
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 75.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Lake Buena Vista
Embassy Suites Lake Buena Vista Resort
Embassy Suites Resort
Embassy Suites Resort Lake Buena Vista
Lake Buena Vista Embassy Suites
Embassy Suites Lake Buena Vista Resort Orlando
Embassy Suites Lake Buena Vista Orlando

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

Embassy Suites by Hilton Orlando Lake Buena Vista Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Orlando Lake Buena Vista Resort on 20 Aug 2025 start from AU$159.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

Yep, Embassy Suites by Hilton Orlando Lake Buena Vista Resort has an uncovered self car park with in/out privileges for USD 25.00 per day.

Does Embassy Suites by Hilton Orlando Lake Buena Vista Resort have a pool?

Yep, and guests love it! Take your pick from 2 outdoor swimming pools, a heated pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

Embassy Suites by Hilton Orlando Lake Buena Vista Resort features 2 outdoor pools, a heated pool and an indoor pool.

Is Embassy Suites by Hilton Orlando Lake Buena Vista Resort family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Orlando Lake Buena Vista Resort is a hit with families.

Does Embassy Suites by Hilton Orlando Lake Buena Vista Resort serve breakfast?

Yep, visitors give top marks to the free buffet breakfast here! Available daily between 7 AM and 10:30 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

No, Embassy Suites by Hilton Orlando Lake Buena Vista Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites by Hilton Orlando Lake Buena Vista Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 491 out of 1047 reviews
Rating 8 - Good. 209 out of 1047 reviews
Rating 6 - Okay. 156 out of 1047 reviews
Rating 4 - Poor. 84 out of 1047 reviews
Rating 2 - Terrible. 107 out of 1047 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Stayed 4 nights in May 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and close to everything, pool area fir kids great as well
Stayed 2 nights in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Theo Waraney Harpin, Avenel

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The full breakfast and the indoor pool was awesome. Fan did not work in my Cabana and it rain drops inside
Stayed 2 nights in May 2025

10/10 Excellent

Tiffany, Riverview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is always nice when we stay there
Stayed 2 nights in May 2025

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Not what I expected from Embassy Suites

Dead roach on the floor in the common area of the room. Called twice for it to be taken care of and nothing. Everything else was ok. Breakfast (my reason for booking at Embassy in the first place) could have offered a bit more variety. I would hav like croissants or bagels, but there were none and limited fruit. FYI, there is parking and resort fees that add on to your accommodations.
Stayed 2 nights in May 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2025

8/10 Good

Poornima

Travelled with family
It’s closer to Disney and seaworld
Stayed 7 nights in May 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t waste your money.

I’m not usually one to complain, but the experience in this hotel was horrible from the moment we stepped into the room. The room was dirty and toilet seat/lid was broken when we checked in; the room door didn't latch properly, creating safety and security issues; the water had a strange smell from the sink and shower; we booked a poolside view room and instead got a view of a roof and parking lot; the temperature of the room was inconsistent despite being set to the same degrees the entire time; and we found a roach in our bathroom. We don’t have unreasonable expectations for hotels because we pretty much just use them for sleeping, but this one was extremely disappointing despite that. The staff was friendly and relatively accommodating, but with all the issues we experienced, it definitely wasn’t worth the money we spent.
Stayed 3 nights in May 2025

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful. The rooms were clean. The food was excellent.
Stayed 2 nights in May 2025

10/10 Excellent

TAVIS

Liked: Cleanliness
Stayed 4 nights in Apr 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to area shopping areas.
Stayed 1 night in May 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2025

6/10 Okay

Chris

Travelled with family and small children
Really was very disappointed, specially it being a Hilton property. I thought check in was very lousy short staffed on 1-2 people checking in others. Then once to the room, the tile floors were very stick. No water pressure at all. The shower head did have a lot of build up as you could tell it hasn’t been cleaned. Just overall disappointing
Stayed 2 nights in May 2025

10/10 Excellent

Deonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home

Everything was perfect. The breakfast was delicious, the spray park and pool was relaxing with plenty of towels and seating options, the reception hour was fun and good to talk to others, the staff was always friendly and helpful. As for comfort- the beds were on the firm side but we made it work.
Stayed 4 nights in Apr 2025

10/10 Excellent

Vance, Capitol Heights

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and staff was more than amazing they went out they way to accommodate me and my family throughout our entire stay I truly appreciate everything .
Stayed 5 nights in Apr 2025

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved everything but the carpet in my room was bubbling up!
Stayed 6 nights in Apr 2025

2/10 Terrible

Karon

Disliked: Amenities
Parking and fees too high, they charge a fee per day, which was ridiculous so I did not stay there
Stayed 2 nights in Apr 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good food cleanliness and nice staff
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay!
Stayed 5 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Poor experience - look for another place

Housekeeping staff was not the most dedicated. Walked by rooms being cleaned and witnessed the housekeeper sitting on the couch inside the room texting or talking away on their phone. Also witnessed a housekeeper in the lobby's restroom leaning against the counter watching a movie. There was a spill on the main hall in the morning, next to door leading to room sin back area. The spill was not cleaned up until next day so floor was extra sticky and dirty. Our room's AC was not working and had to almost argue that it was not - a second maintenance person was sent over and it in fact was not working. Room smelled like pee and chlorine - had to beg to get switched. It also took about 90 minutes to get checked in because room was not ready - which is understandable knowing the housekeeping staff was wasting so much time and not doing their job. Pretty poor experience coming from an Embassy Suites. Would not stay here again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Rafael

Stayed 9 nights in Apr 2025

10/10 Excellent

Laurel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Was a great. Staff super friendly
Stayed 4 nights in Apr 2025