Embassy Suites by Hilton Orlando Lake Buena Vista Resort

4.0 star property

Photo gallery for Embassy Suites by Hilton Orlando Lake Buena Vista Resort

2 restaurants, lunch, dinner served; American cuisine
Property video
Exterior
55-inch LCD TV with cable channels, TV
Sports facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$190
includes taxes & fees
25 May - 26 May

Explore the area

View map
8100 Lake Street, Orlando, FL, 32836
  • Place, Orlando Vineland Premium Outlets
    ‪1 min drive‬
  • Place, Little Lake Bryan
    ‪1 min drive‬
  • Place, Mary Queen of the Universe Shrine
    ‪2 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪19 min drive‬

Room options

King Suite Poolview

8.2 out of 10
Very good
(30 reviews)
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Room, 2 Queen Beds, Accessible, Poolside

  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

Suite, 2 Queen Beds, Accessible

7.2 out of 10
Good
(5 reviews)
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

Deluxe Suite, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

Suite, 2 Queen Beds

8.0 out of 10
Very good
(18 reviews)
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

King, Room, Accessible, Bathtub

  • 45 sq m
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

King, Suite, Accessible

9.2 out of 10
Wonderful
(11 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

Deluxe Suite, 2 Queen Beds

7.4 out of 10
Good
(24 reviews)
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

Suite, 2 Queen Beds, Poolside

8.4 out of 10
Very good
(23 reviews)
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

Deluxe Suite, 1 King Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

Room, Accessible

  • 45 sq m
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

Suite, 1 King Bed, Balcony

  • 45 sq m
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

Suite, 2 Queen Beds, Balcony

  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

Exterior Wing Poolside King Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • Free Wi-Fi

Exterior Wing Poolside Two Queen Suite

  • Sleeps 6
  • Free Wi-Fi

Deluxe King Suite

  • Sleeps 5
  • Free Wi-Fi

Deluxe Two Queen Suite

  • Sleeps 6
  • Free Wi-Fi

Two Queen Suite with Balcony

  • Sleeps 6
  • Free Wi-Fi

Two Queen Suite

  • Sleeps 6
  • Free Wi-Fi

Mobility/Hearing Accessible Deluxe King Suite with Tub

  • Sleeps 5
  • Free Wi-Fi

Exterior Wing Mobility/Hearing Accessible King Suite with Shower

  • Sleeps 5
  • Free Wi-Fi

Mobility/Hearing Accessible King Suite with Shower

  • Sleeps 5
  • Free Wi-Fi

Exterior Wing Mobility/Hearing Accessible King Suite with Tub

  • Sleeps 5
  • Free Wi-Fi

Hearing Accessible Two Queen Suite

  • Sleeps 6
  • Free Wi-Fi

Hearing Accessible Poolside Two Queen Suite

  • Sleeps 6
  • Free Wi-Fi

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

Two-Room King Suite

  • Sleeps 4
  • Free Wi-Fi

Accessible Room

  • Sleeps 5
  • Free Wi-Fi

King Suite

8.6 out of 10
Excellent
(46 reviews)
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Embassy Suites by Hilton Orlando Lake Buena Vista Resort. You'll be 2.9 km (1.8 mi) from Orlando Vineland Premium Outlets and 4.1 km (2.5 mi) from Disney Springs™. Highlights at this resort include 2 restaurants, 2 outdoor swimming pools and a free water park. .The restaurant, Pizza and Ice Cream Shop, serves American cuisine and is open for lunch and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Enjoy the indoor swimming pool, 24-hour gym, outdoor tennis court and kids' swimming pool. Other amenities include free Wi-Fi in public areas, a free manager's reception and a 24-hour business centre. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also valet parking, along with the convenience of a free theme park shuttle. .Attractions within a 10-minute drive of this 4-property class Orlando resort include Orange County Convention Center and Walt Disney World® Resort.

What's nearby

  • Orlando Vineland Premium Outlets - 1 min drive - 0.4 km
  • Little Lake Bryan - 1 min drive - 1.1 km
  • Lake Willis - 1 min drive - 1.7 km
  • Mary Queen of the Universe Shrine - 2 min drive - 1.4 km
  • Lake Bryan - 2 min drive - 3.1 km

Getting around

  • Winter Park Station - 25 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 32 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪The Cheesecake Factory - ‬3 min drive
  • ‪Ford's Garage - ‬4 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪Starbucks - ‬4 min drive

About this property

Embassy Suites by Hilton Orlando Lake Buena Vista Resort

Embassy Suites by Hilton Orlando Lake Buena Vista Resort offers its guests a complimentary water park, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this resort measures 10000 square feet (929 square metres) and includes conference space. A children's pool, a 24-hour fitness centre, and a terrace are also featured at the family-friendly Embassy Suites by Hilton Orlando Lake Buena Vista Resort. For a fee, parking is available.

This 4-star Orlando resort is smoke free.

  • 334 guestrooms or units
  • 6 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 10000 sq ft of conference space
  • 929 sq. m of conference space
  • Built in 1991
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Embassy Suites by Hilton Orlando Lake Buena Vista Resort offers 334 accommodations with laptop-compatible safes and a safe. This accommodation has separate sitting areas and is furnished with queen sofa beds. Beds feature down duvets. 55-inch LCD televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Orlando resort provides complimentary wireless Internet access. Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free theme park shuttle
  • Uncovered parking on site (USD 25 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 32 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Coffee Shop
  • Gazebo Restaurant and Bar
  • Pizza and Ice Cream Shop
  • Pool Bar and Grille

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Free water park
  • Heated pool
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Splash pad
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Fenced pool
  • Free theme park shuttle
  • Free water park access
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Pool gate
  • Separate bedroom
  • Snack bar/deli
  • Splash pad

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 6 floors
  • Banquet hall
  • Built in 1991
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Queen sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in fee: USD 75.00

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

Late check-out fee: USD 75.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.07 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 25.00 per day (in/out privileges)
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 75.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Lake Buena Vista

Embassy Suites Lake Buena Vista Resort

Embassy Suites Resort

Embassy Suites Resort Lake Buena Vista

Lake Buena Vista Embassy Suites

Embassy Suites Lake Buena Vista Resort Orlando

Embassy Suites Lake Buena Vista Orlando

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

Embassy Suites by Hilton Orlando Lake Buena Vista Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

As of 14 May 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Orlando Lake Buena Vista Resort on 25 May 2026 start from AU$190, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

Yep, Embassy Suites by Hilton Orlando Lake Buena Vista Resort has an uncovered self car park with in/out privileges for USD 25.00 per day. A self car park is also available, for a fee.

Are there any beaches close to Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

The closest beach to Embassy Suites by Hilton Orlando Lake Buena Vista Resort is Hideaway Bay (4.3 km).

Does Embassy Suites by Hilton Orlando Lake Buena Vista Resort have a pool?

Yep, and guests love it! Take your pick from 2 outdoor swimming pools, a heated pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

Embassy Suites by Hilton Orlando Lake Buena Vista Resort features 2 outdoor pools, a heated pool and an indoor pool.

Is Embassy Suites by Hilton Orlando Lake Buena Vista Resort family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Orlando Lake Buena Vista Resort is a hit with families.

Does Embassy Suites by Hilton Orlando Lake Buena Vista Resort serve breakfast?

Yep, visitors give top marks to the free buffet breakfast here! Available daily between 7 AM and 10:30 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

No, Embassy Suites by Hilton Orlando Lake Buena Vista Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Embassy Suites by Hilton Orlando Lake Buena Vista Resort?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites by Hilton Orlando Lake Buena Vista Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 654 out of 1318 reviews
Rating 8 - Good. 249 out of 1318 reviews
Rating 6 - Okay. 184 out of 1318 reviews
Rating 4 - Poor. 103 out of 1318 reviews
Rating 2 - Terrible. 128 out of 1318 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Kristina

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room was lacking in every way possible I’m disappointed and I feel like it put a sadness in my vacation
Stayed 3 nights in Feb 2026

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service
Room was right next to I-4 — extremely loud at all hours. It was also the farthest room on the property even though the hotel looked half empty, and when I returned at 4:30pm it still hadn’t been cleaned. The bartender during happy hour acted bothered to serve guests. I stay at Embassy Suites often, and this one doesn’t feel like the brand — I would avoid it. After I received a text asking about my stay, I replied with these concerns and was told within seconds it had been “passed on to the team,” which didn’t change anything for me. Disappointed
Stayed 2 nights in Feb 2026

6/10 Okay

Jennifer

Disliked: Amenities
We are fans of Embassy Suites but this one needs a remodel. The evening happy hour and breakfast was underwhelming and not what we expect from an ES.
Stayed 2 nights in Feb 2026

10/10 Excellent

Joylin

Yes
Stayed 2 nights in Jan 2026

4/10 Poor

Rachel

Disliked: Cleanliness, staff & service, amenities
Our comforter had dried tomato sauce (not stain, dried sauce) and when we asked them to swap all the linens they just remade the bed with the same comforter!
Unclean sheets
Stayed 2 nights in Jan 2026

10/10 Excellent

Donald

the whole experience was great
Stayed 7 nights in Jan 2026

10/10 Excellent

Tanya Marie

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room, was clean and spacious
Stayed 3 nights in Jan 2026

10/10 Excellent

Rosie

The room was clean and the breakfast was great!
Stayed 2 nights in Feb 2026

10/10 Excellent

Terrence

Stayed 2 nights in Jan 2026

8/10 Good

David

Stayed 2 nights in Jan 2026

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All was amazing! The staff, the service, everything very clean!
Stayed 1 night in Nov 2025

8/10 Good

Joel

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was nice and the hotel had a lot to offer.
Stayed 2 nights in Jan 2026

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness, amenities
Room wasn’t that clean. The housekeeper didn’t clean our room the next day. More than likely this would be my last time staying at this particular Embassy Suites.
Stayed 3 nights in Jan 2026

8/10 Good

Melissa

Stayed 2 nights in Jan 2026

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was amazing! Pat was so outgoing and friendly! You can tell he enjoys his job. He is an asset to your front desk staff! So welcoming and refreshing to see this level of service!
Stayed 1 night in Jan 2026

8/10 Good

Robert

Liked: Staff & service
Friendly
Stayed 4 nights in Jan 2026

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Jan 2026

2/10 Terrible

Jawad, Deer Park

Travelled with family
Disliked: Cleanliness, amenities
I am formally escalating a serious guest safety incident and service failure that occurred during my recent stay at Embassy Suites Orlando Disney. I am a Hilton Honors member and recently purchased a Hilton vacation package based on long-standing loyalty and trust in the Hilton brand. This letter serves as a documented complaint regarding conduct and system failures that placed my family at risk, caused physical illness, and resulted in significant emotional distress. On the evening of the incident, my wife and I briefly left the hotel to purchase medication for our children. Upon returning, my digital key functioned normally for both the parking gate and elevator. However, when we reached Room 357, the door would not unlock. After multiple attempts, my phone battery died. I immediately sought assistance from the overnight front desk. The agent issued a physical room key and stated it would resolve the issue. It did not. I returned to the front desk multiple times explaining the urgency of the situation, including the fact that my children were alone inside the room.
Stayed 9 nights in Dec 2025

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff was world class! So friendly and helpful! Room was not amazing at all and was opposite of staff. Muggy and damp with lights outside my windows that the shades did not black out.
Food is great and included.
Stayed 1 night in Jan 2026

6/10 Okay

Deborah

Travelled with family
Disliked: Property conditions & facilities
The staff were friendly. We needed bedding for the sofa bed, and someone brought it to us within minutes of calling. I was disappointed that the type of room I had booked weeks in advance was not available. It seems like if a customer books a specific type of room, that type should be reserved and not be given to someone else. The hotel itself was a little run down. The bath tub had several rust spots and the box spring on the beds were dirty and looked stained. The whole place just seemed like it needs some renovations and upkeep. The front desk told me the room keys would get us into the parking lot. The keys would not work. There was a parking lot attendant outside that gave us a parking tag and opened the gate. I think he then also charged our room for parking, so we ended up with extra parking fees. I didn’t realize we had been charged extra until hours after checkout when I was an emailed the invoice and my credit card was charged. It was strange that there was no communication between the front desk staff and the parking staff. We would not stay at this hotel again. I think for the same price, we could find somewhere that is better maintained.
Stayed 2 nights in Jan 2026

6/10 Okay

Paula

Disliked: Cleanliness, property conditions & facilities
Room was dirty
Stayed 2 nights in Jan 2026

8/10 Good

Jacqueline

Stayed 1 night in Dec 2025

2/10 Terrible

duane

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Asked for 4 days for the room to be cleaned after my son wet a bed and never did clean it. We moved out. Went to him and hotel. The rest of the hotel is nice. Their breakfast buffet is good, but they're cleaning staff. They're completely incompetent
Stayed 2 nights in Dec 2025

2/10 Terrible

Colleen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rook was awful and the housekeeping. Not only incompetent but also had no sense of awareness. Walking in on my little boy who was getting into the bath, leaving my door wide open while I was gone from the hotel, threw away memorabilia that I purchased for my kids. The heat didn’t work and they had a cold front come in and I was freezing for multiple nights! No working phone. Mold everywhere! The guests next door were filling my room with their illegal marijuana smoking. I wish I had booked somewhere else.
Stayed 5 nights in Dec 2025

6/10 Okay

Jinzhong

Stayed 8 nights in Dec 2025