I usually love Home 2 Suites hotels and go out of my way to stay at them while on family trips for the space and kitchen. I booked my room 2 weeks in advance, but the Home 2 Suites we normally stay at while in Bloomington (Mall of America area) was sold out. So I booked the Eagan location. Parking at this location is in a lot behind the hotel, and on a "negative feels like" temperature day, it was much further to walk than I would have preferred. When we arrived, we were told they had an "oversold" situation, so instead of the 2 queen room I booked, we would have to take 2 adjoining rooms with 1 queen each. Not ideal to have my tweens in their own room, but it was fine. The beds weren't as comfortable as I've come to expect at this chain. Maybe they're at the end of their lifespan. I heard the pool was freezing, so we didn't try it (not to mention we were just at a water park). One of the things I love about this chain is their breakfast. At some locations, you heat your prepackaged frozen sandwiches and omelets yourself in a microwave according to directions. At this location they are already ready. We grabbed the last 2 sandwiches and discovered they were cold in the middle. Like almost still frozen cold. Staff saw me trying to heat them up on the toaster conveyor belt and asked if they were still cold (and no microwave available). She apologized and I got a new one just brought out and it was the same. She heated it up in the back for me. Food safety issue though!