2/10 Terrible
Thomas
1 July 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful and not Hilton or Doubletree quality
From the minute, I got here it was nothing but horrific experience. I used my Hilton rewards app to access my room. The room did not have AC. I tried calling the front desk and nobody was answering. I spoke to the room attendant in the hall and she said AC has been down for three days so I went back down to get another room also because the room I had was not an accessible room with a handheld shower which was necessary so they moved me to a new room after I stood in line for 10 minutes as he assisted other people with their problems. There were two people at the front desk, but the one didn’t seem to know what was going on. I got my new room. The AC was still not working in that room. The bathroom was also not accessible so I complained again. They sent an engineer up and told me I had to move again. Still no air conditioner the bathroom was correct but now there was no refrigerator in the room and there was a wad of gum on the floor next to the desk. Every time I had a situation, I tried to reach out, and there was no answer. When I contacted the hotel, asking them about their airport shuttle I was told just stand there and I would get picked up. But the first time it went by. It just drove right by me. I called the hotel and there was no answer. In Miami officer assisted in flagging down the driver the next time they came around so I ended up standing there for over 45 minutes waiting for a shittle
Thomas
Stayed 1 night in Jun 2025