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"Easy access, close to Fountain Gate.
We stayed at the Quest as it was only 4 klicks from St John of God at Berwick. Early in the morning all the traf
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At Quest Narre Warren, you'll be 1.1 km (0.7 mi) from Fountain Gate Shopping Centre and 11.3 km (7 mi) from Dandenong Plaza. Highlights at this hotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.
This smoke-free hotel offers free WiFi in public areas, a business center, and a terrace. Additionally, you'll find laundry facilities, barbecue grills, and a picnic area. There's also free self parking, along with the convenience of an airport shuttle.
Places within a 15-minute drive of this 4-star Narre Warren hotel include Dandenong Hospital and Cranbourne Racecourse.
Quest Narre Warren ratings based on 165 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Quest Narre Warren
Everyone (80)Couples (27)Family (53)
5 out of 5
Easy access, close to Fountain Gate.
We stayed at the Quest as it was only 4 klicks from St John of God at Berwick. Early in the morning all the traffic was traveling in the opposite direction to us.
Posted by Butch on 2 Apr. 2024
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Comment from Hotel Management
5 Apr. 2024
by Bastian Schluter
Thank you for your review, Butch! We're delighted to hear that you found our location convenient for your needs, especially being close to St John of God at Berwick. It's great to know that our proximity to Fountain Gate and the ease of access made your stay more enjoyable. We hope to welcome you back again soon!
5 out of 5
Fantastic place to stay very thing you will require and friendly staff to boot.
Posted by Darryl, from Baulkham Hills on 1 Apr. 2024
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Comment from Hotel Management
5 Apr. 2024
by Bastian Schluter
Thank you so much for your wonderful review, Darryl! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing everything you need and ensuring friendly service are our top priorities, and we're glad we could meet your expectations. We appreciate your recommendation and hope to have the pleasure of welcoming you back again soon!
1 out of 5
I was charged double for my stay, the hotel couldn't find any record of it and were unhelpful. I still don't have my money back
Posted by Denise on 30 Mar. 2024
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Comment from Hotel Management
9 Apr. 2024
by Bastian Schluter
Dear Denise,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay with us.We are deeply concerned to learn about the issue with the double charge on your account. Upon reviewing our records, we have identified the error with the EFTPOS terminal, which resulted in the double charge. We want to assure you that your refund has been processed. We understand the frustration and inconvenience this may have caused you, and we sincerely apologize for any inconvenience.Please feel free to reach out to us directly if you have any further questions or concerns regarding your refund or if there's anything else we can assist you with. Your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction.Thank you again for choosing Quest Narre Warren.
3 out of 5
Posted by sarah on 30 Mar. 2024
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Comment from Hotel Management
5 Apr. 2024
by Bastian Schluter
Dear Sarah,Thank you for taking the time to share your feedback with us. We value the opportunity to address any concerns you may have.We would love to hear more about your specific concerns so that we can address them promptly.If you would be willing to provide further details about your stay, please feel free to contact us directly. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.Thank you once again for your feedback, and we look forward to the possibility of hosting you again soon.
4 out of 5
An enjoyable place to base ourselves when visiting Melbourne’s South East
Posted by Peter on 17 Mar. 2024
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Comment from Hotel Management
22 Mar. 2024
by Bastian Schluter
Dear Peter,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our establishment to be an enjoyable place to base yourselves during your visit to Melbourne's South East.It's always a pleasure to know that our guests have had a pleasant stay with us. If there's anything specific that stood out to you or any suggestions you have for how we could make your next visit even better, please feel free to let us know.We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Warm regards,
3 out of 5
Posted by John on 28 Feb. 2024
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Comment from Hotel Management
5 Apr. 2024
by Bastian Schluter
Dear John,Thank you for taking the time to share your feedback with us.If you would be willing to provide further details about your stay, please feel free to contact us directly. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.Thank you once again for your feedback, and we look forward to the possibility of hosting you again soon.
3 out of 5
What we did not like was stains on sliding door curtains and sliding door did not open lock is damaged also bedroom no air conditioning no fan very stuffy apart from that it was excellent
Posted by RALPH on 16 Feb. 2024
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Comment from Hotel Management
26 Feb. 2024
by Bastian Schluter
Dear Ralph,Thank you for sharing your feedback with us. We're glad to hear that overall you found your stay to be excellent. However, we're sorry to learn about the issues you encountered with the sliding door and curtains as well as the lack of air conditioning or a fan in the bedroom. Your comments are valuable to us, and we'll address these matters promptly to ensure a more comfortable experience for our guests in the future. If you have any further details or suggestions, we'd appreciate hearing them. We hope to have the opportunity to welcome you back for an even better stay next time.Best regards,
3 out of 5
Apartment had everything we needed! A clothes airer would have been a bonus for drying laundry on!
Was disappointed to discover air con didn’t work- was going to inform staff on check out!
But received call next day to get permission for tradies to look at broken air con. When we returned to apartment the tradies were still there putting new air con in- our second night was much more comfortable!
Posted by Simone on 3 Feb. 2024
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Comment from Hotel Management
26 Feb. 2024
by Bastian Schluter
Dear Simone,Thank you for taking the time to leave feedback about your recent stay. We're glad to hear that the apartment had everything you needed, but we apologize for the inconvenience caused by the broken air conditioning. Your feedback is valuable to us, and we're grateful for your patience while we addressed the issue promptly. We hope that despite this hiccup, you were able to enjoy your stay, and we look forward to the opportunity to welcome you back for a seamless experience in the future.Best regards,
5 out of 5
Posted by John on 2 Feb. 2024
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Comment from Hotel Management
26 Feb. 2024
by Bastian Schluter
Dear John.Thank you for taking the time to share your experience with us! We're delighted to hear that you had a fantastic stay. Warm regards,
A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 861 square feet (80 square meters) and includes conference space. An outdoor pool, a terrace, and barbecue grills are also featured at Quest Narre Warren. Free self parking is available. This 4-star Melbourne hotel is smoke free.
35 guestrooms or units
861 sq ft of conference space
80 sq m of conference space
Poolside lounge chairs
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (limited hours)
Storage area for luggage
Terrace
BBQ grill(s)
Outdoor picnic space
Newspapers in lobby (free)
Elevator
No smoking on site
Family Friendly Amenities
Number of outdoor pools - 1
Separate living room
Free WiFi
Kitchen
Laundry facilities
Separate dining area
Washer/dryer
Full-sized refrigerator/freezer
Microwave
DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Train station: Narre Warren Station (1.7 km / 1.1 mi)
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Quest Narre Warren offers 35 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
In-room kitchen
Washer and dryer
Private balcony or patio
Dining room
Sitting area
In-room dining
Television
Premium channels
DVD player
Refrigerator (full size)
Microwave
Oven
Stove
Dishwasher
Coffee maker
Kitchenware
Shower and tub combination
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Toiletries (free)
Iron and ironing board
Air conditioning
Wheelchair accessible
Food & Drink
Room service is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at 10 PM
Special check-in instructions:
The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:00 AM - 10:00 PM. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 40.0 per day.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, and Union Pay. Cash is not accepted.
For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Service animals are allowed
Service animals are exempt from fees/restrictions
Front desk opens daily at 7:00 AM
Front desk closes daily at 10:00 PM
UnionPay
Debit cards not accepted
Staffed front desk
Smoke detector
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Property follows sanitisation practices of Ecolab (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Rollaway bed fee: AUD 40.0 per day
Credit card charges are subject to a surcharge of 1.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Narre Warren Quest
Quest Narre Warren
Quest Narre Warren Serviced
Quest Serviced Hotel Narre Warren
Quest Narre Warren Hotel
Quest Narre Warren Hotel
Quest Narre Warren Narre Warren
Quest Narre Warren Hotel Narre Warren
You should know
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions
Quest Narre Warren offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Quest Narre Warren has a free self car park.
The closest beach to Quest Narre Warren is Carrum Beach (17.9 km).
Quest Narre Warren has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
