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"Excellent service, clean and comfortable room, great bed. Restaurant opposite check-in desk was fantastic for dinner and lunch. Location perfect. High
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A luxury stay in Melbourne awaits you at Art Series - The Chen. You'll be 4.1 km (2.6 mi) from Doncaster Shopping Centre and 4.6 km (2.9 mi) from Deakin University. Highlights at this Art Deco hotel include 2 restaurants, an outdoor swimming pool, and a rooftop terrace.
You can enjoy free WiFi, TVs, and free local calls, featured in all 100 rooms. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Nice touches include bathrobes, slippers, and designer toiletries. Safes, hair dryers, and irons/ironing boards are also available.
The restaurant, Zero Moda, is open for breakfast, brunch, lunch, and dinner. Additionally, you'll find free WiFi in public areas and a fitness center. There's also the convenience of valet parking.
Places within a 30-minute drive of this 4.5-star Box Hill hotel include Swinburne University of Technology and Melbourne Cricket Ground.
Art Series - The Chen ratings based on 161 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Art Series - The Chen
Everyone (92)Couples (28)Family (39)
5 out of 5
Excellent service, clean and comfortable room, great bed. Restaurant opposite check-in desk was fantastic for dinner and lunch. Location perfect. Highly recommend
Posted by a verified traveller on 14 May 2021
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Comment from Hotel Management
16 May 2021
by Anthony Leung
Dear Guest.
We very much appreciate your comments regarding your stay at The Chen
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
4 out of 5
Clean well appointed room, secure parking $9 extra. Over was happy with my stay.
Posted by a verified traveller on 30 Apr. 2021
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Comment from Hotel Management
5 May 2021
by Krishna Shrestha
Good Afternoon,
Thank you for your review of The Chen!
We strive to leave a positive impression with each and every one of our guests, so I am pleased to read that we have been able to do so.
We hope to welcome you back in near future.
Kind Regards,
The Chen Team.
5 out of 5
The amazing view of Melbourne at pool and bbq area
Posted by a verified traveller on 27 Apr. 2021
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Comment from Hotel Management
28 Apr. 2021
by Jay
Hi Anonymous,
Thank you very much for your kind review.
We hope to see you soon.
Regards
The Chen Team
4 out of 5
Modern property that is well positioned and presented with great staff that are attentive
Posted by a verified traveller on 11 Apr. 2021
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Comment from Hotel Management
21 Apr. 2021
by Jay
Hi Anonymous,
Thank you for your lovely feedback. It's very much appreciated.
We hope to see you very soon.
Best Regards
Jainil Singh
Front Office Manager
4 out of 5
Needs A Bit Of Maintenance, Lots Of Small Things That Lets It Down.
Posted by a verified traveller on 6 Apr. 2021
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Comment from Hotel Management
7 Apr. 2021
by Maddy
Hello there,
Thank you for taking the time to provide us with your feedback.
Please allow me to express my sincerest apologies for the issues you had during your stay. I am pleased to read that these problems did not hinder your experience too much.
Thanks again for your review. It is our hope that you give us the opportunity to better serve you in the near future.
Kind Regards,
Maddy Sara
Duty Manager
5 out of 5
Posted by a verified traveller on 22 Mar. 2021
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Comment from Hotel Management
6 Apr. 2021
by Jay
HI Anonymous,
Thank you very much for your lovely feedback.
We wish to see you very soon.
Regards
The Chen Team
5 out of 5
Great stay pool was fabulous, check in staff member was fantastic
Posted by a verified traveller on 16 Jan. 2021
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Comment from Hotel Management
18 Jan. 2021
by Erika Ehrmann
Good Afternoon Anonymous,
Thank you for your review on Art Series - The Chen, we aim to leave a positive impression on all of our guests and i am happy to read that you enjoyed your stay with us.
Thank you again for your positive feedback and we look forward to welcoming you back to the Chen Hotel.
Kind Regards
Erika
4 out of 5
Posted by a verified traveller on 9 Jan. 2021
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Comment from Hotel Management
13 Jan. 2021
by Erika Ehrmann
To Anonymous,
Thank you for your recent review of Art Series - The Chen. We aim to leave a positive impression on all of our guests so i am happy to read you enjoyed your stay with us.
Thank you again for your feedback and we look forward to welcoming you back to the chen in the future.
Kind Regards
Erika
5 out of 5
Love the rooftop pool, rooms are clean and foyer scent is lovely and inviting.
Posted by a verified traveller on 7 Jan. 2021
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Comment from Hotel Management
7 Jan. 2021
by Erika Ehrmann
Good evening Anonymous,
Thank you for you glowing review!! We aim to leave a positive impression on all of our guests and i am delighted to read you had a fantastic stay with us.
We look forward to welcoming you back to the hotel in the future.
Kind Regards
Erika Ehrmann
1 out of 5
We booked the hotel to enjoy a beautiful rooftop pool. We went up at 4 pm and there was a barbecue party ongoing with over 30 kids screaming, splashing, throwing food at each other and for 5 hours we had to bear these kids jumping on us and playing. We rang the reception to complain twice but nothing was done. We and other 4-5 hotel guests were shocked and relegated in a corner of the pool for hours. We gave up and leave the pool at 9pm. Probably the most horrible experience had in a hotel in my life.
Posted by Salvatore, from Melbourne on 15 Dec. 2020
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Comment from Hotel Management
17 Dec. 2020
by Jay
Good Afternoon Mr Salvatore,
Thank you for your recent review and taking the time to share with us your experience from your recent stay with us here at Art Series – The Chen. Safety and comfort of our guests is paramount and we have strict limits on number of people allowed in the pool which were not exceeded during this time. As we discussed on your departure though I understand the level of noise and activity in the pool area was not what you were expecting. While guests of all ages are welcome in the pool area, disruptive behaviour is never acceptable and this has been discussed with our team to ensure we can deliver the best experience possible for all guests.
Once again I thank you for taking the time to leave us such valuable feedback and we hopefully look forward to welcoming you back to the Chen to deliver the enjoyable experience we are known for.
Kind Regards
Jainil Singh
Front Office Manager
There are 2 restaurants on site. Public spaces have free WiFi. Art Series - The Chen offers its guests an outdoor pool and a fitness center. The luxury Art Series - The Chen also features a rooftop terrace, concierge services, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. This Art Deco Melbourne hotel is smoke free.
Airport: Melbourne Airport (MEL) (38.3 km / 23.8 mi)
Metro station: Box Hill Station (0.6 km / 0.3 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Art Series - The Chen offers 100 accommodations with minibars and safes. This Melbourne hotel provides complimentary wireless Internet access. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.
Minibar
In-room dining (limited hours)
Television
Refrigerator
Kitchenware
Shower
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Wheelchair accessible
Food & Drink
Zero Moda - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Golden Lilly - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open select days.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are available for AUD 10.0 per night.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).
No rollaway/extra beds available
Cash or credit card deposit required
Debit cards not accepted
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 200.00 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: AUD 9 per day
Valet parking fee: AUD 21 per day
Late check-out is available for a fee (subject to availability, amount varies)
Crib (infant bed) fee: AUD 10.0 per night
Credit card charges are subject to a surcharge
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Art Series Chen Hotel Box Hill
Art Series Chen Hotel
Art Series Chen Box Hill
Art Series Chen
Art Series - The Chen Hotel
Art Series - The Chen Box Hill
Art Series - The Chen Hotel Box Hill
You should know
Pool access available from 6:00 AM to 11:00 PM.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
