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4.6 out of 5

"Rooms nice and quiet " More

By a verified traveller on Sun 03 Mar 2024

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Hotel Description

A luxury stay in Melbourne awaits you at Art Series - The Chen. You'll be 0.7 km (0.4 mi) from Box Hill Hospital and 4 km (2.5 mi) from Doncaster Shopping Centre. Highlights at this Art Deco hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

The restaurant, Zero Moda, is open for breakfast, brunch, lunch, and dinner. Enjoy the gym and pool loungers. Additionally, you'll find free WiFi in public areas and a snack bar/deli. There's also the convenience of self parking.

Sights within a 10-minute drive of this 4.5-star Box Hill hotel include Deakin University and Swinburne University of Technology.

Chen Queen

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$127* Per night/room 16 Apr. - 17 Apr.

Chen Twin with Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Chen King Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Chen2 Bedroom Deluxe Interconnecting Suite (Weekly Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Chen Deluxe King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Chen Deluxe King Balcony (Weekly Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Art Series - The Chen ratings based on 204 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Art Series - The Chen

Everyone (111) Couples (35) Family (49)
4 out of 5

Posted by on 17 Mar. 2024

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5 out of 5
Rooms nice and quiet

Posted by on 3 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by The Chen Team

Dear Belinda,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4 out of 5
Very, very comfortable bed! Well appointed room with everything needed. The room was very hot when I first got in, but the air conditioning worked well and it was comfortable after about an hour. Check in was simple, but the receptionist failed to explain that I would need to tap my key card to operate the lift to my floor. Consequently I went up and down afew times before another guest explained the system! She also failed to explain to put the card in the slot near the door to operate overhead lights, Luckily I worked that out for myself. A comfortable stay close to the hospital.

Posted by on 28 Feb. 2024

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Comment from Hotel Management

29 Feb. 2024 by Chen

Dear Babara, hank you for taking the time to tell us about your experience at The Chen, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,The Chen Team

5 out of 5
We really liked this hotel. We had a little trouble with parking, but it was solved quickly & easily. I think that the instructions regarding parking could be more clear when booking. We would have also appreciated bottles of water in the room.

Posted by on 24 Feb. 2024

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Comment from Hotel Management

24 Feb. 2024 by The Chen Team

Dear Justine,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen Team

4 out of 5
The Chen hotel was a good place to stay . The rooms were an adequate size,well sized bathrooms . The only problem was the traffic noise was loud at the busy times. With the bedding the doona was marked and looked like it hadn't been washed in a while. The sheets were clean otherwise and there were choices of extra blankets if needed. The rooftop for sunsets almost 360 degree views.

Posted by on 20 Feb. 2024

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Comment from Hotel Management

21 Feb. 2024 by Chen

Dear Liena,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Chen Team

5 out of 5

Posted by on 19 Jan. 2024

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Comment from Hotel Management

8 Feb. 2024 by Chen

Dear Alexander, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Chen Team

4 out of 5

Posted by on 17 Jan. 2024

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Comment from Hotel Management

19 Jan. 2024 by The Chen Team

Dear Leanne,We very much appreciate your comments regarding your stay at The Chen Box Hill Melbourne - Art Series.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another enjoyable journey with us. Sincerely,

4 out of 5
its was nice to stay their was a nice place

Posted by on 11 Jan. 2024

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Comment from Hotel Management

15 Jan. 2024 by Chen

Dear Juandre, Thank you very much for your stay and great feed back- The Chen Team

4 out of 5
Conveniently located to where to place of meeting. Clean and tidy.

Posted by on 21 Nov. 2023

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Comment from Hotel Management

23 Nov. 2023 by The Chen Team

Dear Temukisa,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4 out of 5
Staff were friendly and efficient. Car parking was very easy. Shops close by and an easy walk to RSL for Bistro meal or other eating options close by. Close to Epworth and Box Hill Hospitals and tram to city at front door.

Posted by on 20 Nov. 2023

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Comment from Hotel Management

23 Nov. 2023 by The Chen Team

Dear Andrea,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

About the Art Series - The Chen

Location 850 Whitehouse Rd, Box Hill, VIC 3128

Property Features

Art Series - The Chen offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the luxury Art Series - The Chen. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Melbourne hotel is smoke free.

  • 100 guestrooms or units
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Metro station: Box Hill Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Art Series - The Chen offers 100 accommodations with minibars and safes. This Melbourne hotel provides complimentary wireless Internet access. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • Television
  • Refrigerator
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Zero Moda - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Golden Lilly - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open select days.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Cash or credit card deposit required
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 16 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of AUD 1.1

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Art Series Chen Hotel Box Hill
  • Art Series Chen Hotel
  • Art Series Chen Box Hill
  • Art Series Chen
  • Art Series - The Chen Hotel
  • Art Series - The Chen Box Hill
  • Art Series - The Chen Hotel Box Hill

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.