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4.6 out of 5

"Modern. Tv was not working. Could not use Netflix or watch normal tv channels. No couch in room " More

By a verified traveller on Mon 04 May 2020

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Hotel Description

A luxury stay in Melbourne awaits you at Art Series - The Chen. You'll be 4.6 km (2.9 mi) from Deakin University and 12.9 km (8 mi) from Monash University. Highlights at this Art Deco hotel include an outdoor swimming pool, a bar/lounge, and a rooftop terrace.

You can enjoy free WiFi, TVs, and free local calls, featured in all 100 rooms. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Nice touches include bathrobes, slippers, and designer toiletries. Safes, hair dryers, and irons/ironing boards are also available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and concierge services. Plus you'll find a 24-hour front desk, luggage storage, and an elevator. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 15-minute drive of this 4.5-star Box Hill hotel include Austin Hospital and Toorak Road.

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$121* Per night/room 12 Jul. - 13 Jul.

Studio Suite Twin

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Balcony Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Balcony Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Deluxe Interconnecting Suite

Bed Count 2 King Beds Maximum Occupancy 5 Max

Art Series - The Chen ratings based on 150 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Art Series - The Chen

Everyone (90) Couples (24) Family (38)
4 out of 5
Modern. Tv was not working. Could not use Netflix or watch normal tv channels. No couch in room

Posted by , from Melbourne on 4 May 2020

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Comment from Hotel Management

4 May 2020 by Jay

Hello Mei, Thank you for your valued review. It's very much appreciated. We have shared your feedback with the team for further evaluation and improvements. Once again, thank you and we do wish to see you soon. Regards Jainil Singh

5 out of 5
I loved the downstairs bar/restaurant and the rooftop pool! Lovely accommodation for a very reasonable price.

Posted by , from Melbourne on 19 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Jay

Hello Leilani, Thank you for your kind review. We are glad that you had enjoyed the facilities at The Chen. We wish to see you very soon. Best Regards, Jainil Singh Front Office Manager

4 out of 5
Verry good. Kids loved the pool. Good location...very nice bed and good pillows. Good sleep.

Posted by on 8 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by Reception

Hello Anonymous, Many thanks for your time and review. Best Regards, The Chen Team

5 out of 5
The property was nicely fitted out. The Art was interesting and colourful.

Posted by , from Melbourne on 6 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by Jay

Hi Tracey, Thank you for your lovely feedback. We wish to see you soon. Regards, Jainil Singh Front Office Manager

5 out of 5
We loved our stay , only criticism is there could be more signage for parking and reception on arrival also initial entry into car park before checking in was a bit difficult.

Posted by on 29 Feb. 2020

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Comment from Hotel Management

1 Mar. 2020 by Jay

Hi Anonymous, Thank you for taking the time to share your experience and I apologise that the car parking experience was not to standard. We send pre-arrival car parking information to all guests prior to arrival so they are aware of where to stop. There is also an intercom at the carpark to directly communicate with the Hotel should there be any issues. We will review the pre-arrival information to ensure that it is as informative as possible for ease of arrival. Thank you again and we look forward to welcoming you back in the near future. Kind Regards Jainil Singh Front Office Manager

5 out of 5

Posted by on 21 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by Reception

Hello Anonymous, Many thanks for your time and review. Regards, The Chen Team

5 out of 5
Loved the artistic decorations and the friendliness of the staff.

Posted by on 9 Feb. 2020

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Comment from Hotel Management

9 Feb. 2020 by Jay

Hi Anonymous, Many thanks for your nice review. See you soon. Regards, The Chen Team

4 out of 5

Posted by on 2 Feb. 2020

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Comment from Hotel Management

3 Feb. 2020 by Jay

Hello Anonymous, Thank you for your time and feedback. We look forward to seeing you very soon. Kind Regards, Jainil Singh Front Office Manager

5 out of 5
Service was excellent to me as I was very unwell During my stay and needed to extend extra day

Posted by on 22 Jan. 2020

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Comment from Hotel Management

22 Jan. 2020 by Jay

Hi Anonymous, Thank you very much for your review. We are glad and happy that your stay was excellant. We wish to see you soon. Regards, The Chen Team

5 out of 5
Everything about The Chen was fantastic, whether it is the room, location, friendly staff or absolute cleanliness. I’ll always be searching for a stay at The Chen before any other hotel now.

Posted by , from Brisbane on 19 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by Jay

Hello Daniel, Thank you for your fantastic feedback. We are glad that you had enjoyed your stay and will be back. See you soon. Regards, Jainil Singh Front Office Manager

About the Art Series - The Chen

Location 850 Whitehouse Rd, Box Hill, VIC 3128

Property Features

Art Series - The Chen offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. The luxury Art Series - The Chen also features a rooftop terrace, concierge services, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. This Art Deco Melbourne hotel is smoke free.

  • 100 guestrooms or units
  • Bar or lounge
  • Terrace on the roof
  • 1 conference room
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Tullamarine Airport (MEL) (38.5 km / 23.9 mi)
  • Metro station: Box Hill Station (0.6 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Art Series - The Chen offers 100 accommodations with minibars and safes. This Melbourne hotel provides complimentary wireless Internet access. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Refrigerator
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Cash or credit card deposit required
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 9 per day
  • Valet parking fee: AUD 21 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Art Series Chen Hotel Box Hill
  • Art Series Chen Hotel
  • Art Series Chen Box Hill
  • Art Series Chen
  • Art Series - The Chen Hotel
  • Art Series - The Chen Box Hill
  • Art Series - The Chen Hotel Box Hill

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.