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"Nothing unique about hotel ,however the food in bistro was very good staff were very friendly & good at there job,
The air vent in bathroom had not b
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Mercure Launceston puts you in the heart of Launceston, within just a 10-minute stroll of Launceston Aquatic Centre and Boags Brewery. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.
All 43 rooms feature LED TVs with cable channels, and you can enjoy free WiFi, coffee/tea makers, and free local calls. Nice touches to enhance your stay include free toiletries, while premium bedding and down comforters invite a good night's rest. Refrigerators, safes, and hair dryers are also available.
This business-friendly hotel offers free WiFi in public areas, express check-out, and dry cleaning/laundry services. Added amenities include a coffee shop/café and laundry facilities. There's also free RV/bus/truck parking, along with the convenience of an area shuttle.
Sights within a 20-minute walk of this 4-star Launceston CBD hotel include University of Tasmania Stadium and Queen Victoria Museum.
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Mercure Launceston.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Natasha Beck
General Manager
4 out of 5
It was appropriate
Posted by a verified traveller on 5 Jun. 2021
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Comment from Hotel Management
16 Jun. 2021
by Natasha
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Mercure Launceston.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Natasha Beck
General Manager
4 out of 5
😂
Posted by a verified traveller on 16 May 2021
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Comment from Hotel Management
18 May 2021
by Tamie
Thank you for the smilie face. We are so pleased you enjoyed your stay and look forward to seeing more smiles in the future
2 out of 5
Unfortunately our stay ended very quickly. Noisy n loud all night. We found you heard all the traffic. A conversation at ground level We felt they were in the room. Early morning we found a window next you our bed was slightly open, due to it being stolen n couldn’t be closed. Otherwise a lovely dinner n drinks was great. Service lovely.
Posted by a verified traveller on 10 May 2021
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Comment from Hotel Management
14 May 2021
by Natasha
Dear Valued Guest,
Thank you for taking the time to tell us about your experience at the Mercure Launceston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure Launceston, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will be sharing your valued comments with the relevant department manager to address the problem and prevent future occurrence.
We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Natasha Beck
Acting General Manager
3 out of 5
Nothing unique about hotel ,however the food in bistro was very good staff were very friendly & good at there job,
The air vent in bathroom had not been cleaned for a long time !!
As with a lot of accommodation places Management do not give staff sufficient time to do their job
Posted by a verified traveller on 6 May 2021
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Comment from Hotel Management
14 May 2021
by Natasha
Dear Valued Guest,
Thank you for taking the time to tell us about your experience at the Mercure Launceston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure Launceston, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will be sharing your valued comments with the relevant department manager to address the problem and prevent future occurrence.
We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Natasha Beck
Acting General Manager
5 out of 5
Great staff reception looked after me with a great room next to lift, as I use a walking stick. Bar and food lovely too, great to see as it was packed. Well done!
Posted by a verified traveller on 19 Apr. 2021
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Comment from Hotel Management
27 Apr. 2021
by Tamie
Good afternoon
Thank you for your review. I am so pleased you enjoyed your stay and we look forward to welcoming you back soon.
Kind regards
Natasha
5 out of 5
The staff were excellent. For the price I think the property is good value.
Posted by a verified traveller on 14 Apr. 2021
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Comment from Hotel Management
27 Apr. 2021
by Tamie
Thank you for your review, we are so pleased you enjoyed your stay and look forward to welcoming you back soon.
5 out of 5
Clean room everything i needed good area staff were polite
Posted by a verified traveller on 8 Apr. 2021
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Comment from Hotel Management
27 Apr. 2021
by Tamie
Thank you for your review, we are so pleased you enjoyed your stay and I will pass on your lovely comments to the team.
3 out of 5
I liked that there was parking. It wasn't however super accessible, if you cannot hill start in a manual you may struggle. And does pay to get there early so you are not dragging your belongings up or down hill.
The accommodation was pleasant and very clean.
We were disappointed with the service. When we arrived covered the very basic can we help you it was very much a "here's the a covid form fill it out" and a" enjoy your stay."
We decided to use the hotel restaurant for breakfast on checkout day.
We waited almost 10 minutes at the door to be seated without being acknowledged.
A quick," sorry we are busy I'll be with you in a moment" even by the staff member that walked passed to talk to the guests behind us but the communication with them also left them confused.
Upon eventually being seated we were shown a table and 20 minutes later without even an acknowledgement by staff we still had not even been given water or asked for a drink order.
We decided to leave when people seated after us were served before us.
I'm an understanding person, my friend has previously worked in hospitality however the guest experience was not a pleasant one.
It doesn't take alot to turn around an experience by acknowledging your guests.
Posted by a verified traveller on 14 Mar. 2021
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Comment from Hotel Management
19 Mar. 2021
by Natasha
Dear Valued Guest,
Thank you for taking the time to tell us about your experience at the Mercure Launceston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure Launceston, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will be sharing your valued comments with the relevant department manager to address the problem and prevent future occurrence.
We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Natasha Beck
5 out of 5
Very convenient location. Good food and friendly staff.
Posted by a verified traveller on 13 Mar. 2021
Was this review helpful to you?
Comment from Hotel Management
19 Mar. 2021
by Natasha
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Mercure Launceston.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Natasha
Due to COVID-19, this property’s food and beverage options may be limited.
Property Features
Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. The eco-friendly Mercure Launceston also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this 4-star Launceston hotel.
43 guestrooms or units
3 levels
Dining venue
Bar or lounge
Coffee shop
Dry cleaning
Self-service laundry
Express check-out
Storage area for luggage
Front-desk safe
Newspapers in lobby (free)
Television in lobby
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired Internet
Train station: East Tamar Junction Station (2.2 km / 1.4 mi)
Property shuttles: Area shuttle
Parking: Free self parking and RV/bus/truck parking
Room Amenities
Mercure Launceston offers 43 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
LED television
Cable channels
Premium channels
Refrigerator
Coffee maker
Luxury bedding
Down blanket
Shower
Cribs (surcharge)
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Wheelchair accessible
Wardrobe or closet
Food & Drink
Titanium Bar & Bistro - Onsite bistro.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at 7:00 PM
Special check-in instructions:
The front desk is open during the following times:
Monday - Thursday: 7:30 AM - 8:30 PM
Friday - Saturday: 7:30 AM - 9:30 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Check-in hours are 8 AM - 7.30 PM on Sunday.
This property's front desk is open during the following times:
Monday - Thursday: 7:30 AM - 8:30 PM
Friday - Saturday: 7:30 AM - 9:30 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are available for AUD 10.0 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
No rollaway/extra beds available
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
UnionPay
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are not conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Property follows sanitisation practices of Ecolab (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out fee: AUD 60 (subject to availability)
Crib (infant bed) fee: AUD 10.0 per night
Credit card charges are subject to a surcharge of 2 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
