2/10 Terrible
Annarose
24 Dec 2025
Disliked: Cleanliness, staff & service, amenities
If you stay without a pet, this hotel is cheap, but that's the only reason to stay here.
The first room they gave me had a few big round dark brown stains on the carpet. When I called down to the desk, the staff person said, "Well this is a pet hotel," as though I should expect filth on the carpet. The hotel adds a charge of $25 per night if you bring a pet, but it appears that money is not used to clean the rooms when pets soil the carpets. When I pressed, they moved me to another room where there were no visible stains on the carpet.
Also, the lobby food service area was supposed to be opened from 7AM ro 11AM daily. One morning, I went down to buy coffee at 7:15, and no one was there. When I checked at the desk, two staffers said they were opening it now. They both walked to the food area, and I followed behind them, thinking I could just get some coffee.
To my disappointment, they both went into the area behind the food bar and never came out. I waited a minute or two but nothing ever happened. I went back up to the room to get my jacket and keys to go out for coffee. On my way out I saw the staffer at the front desk and asked where the coffee was. It was now after 730 AM. He said, "It's brewing now." I told him i couldnt wait and went to McDonald's.
Clearly this facility is run by inexperienced, incompetent people, and I think the Nevada Department of health should probably do an inspection.
Annarose
Stayed 3 nights in Dec 2025