2/10 Terrible
susie
Travelled with family, Business traveller
16 Mar 2025
Disliked: Staff & service, property conditions & facilities
Im so disgusted by my experience here. Rented 2 rooms bc we had 3 adults and 2 kids (only 1 male). They put us on 2 opposite sides of the building. The place is littered with not so savory characters so i went into the office to ask to refund one room and we would all stay together where we feel safe. The man at the desk immediately gave my husband an attitude and refused a refund so I went in and asked to speak to the friendly woman who helped me check in. He wouldn't tell me if she was coming back and started yelling that I should just stay in one room and lose the other money. I said there's no reason I should lose my money, if they had put us next to each other it wouldn't have been an issue but opposite sides, no way. He got really loud and unpleasant so I opened to office door and called for my husband to bring me my phone so I could record how he was behaving toward me. As soon as I turned around the man picked up the phone and acted like he was calling the cops. 40 mins later, no cops, so obviously he was bluffing but I can't believe this man treats customers like this and still has a job. I implore management to check the video. Ps. We put the bath mat down for my kids to take a shower, which didn't drain properly and by the time they got out the towel was disgustly dirty bc the floors clearly haven't been mopped in a long time. This place deserves all the terrible reviews it gets.
susie
Stayed 1 night in Mar 2025