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Smart Cancun The Urban Oasis

4.0 star property

Photo gallery for Smart Cancun The Urban Oasis

Outdoor pool
Reception
Breakfast meal
In-room safe, laptop workspace, iron/ironing board
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$116
includes taxes & fees
14 June - 15 June

Explore the area

View map
Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500
  • Place, Mercado 23
    ‪5 min walk‬
  • Place, Las Palapas Park
    ‪5 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room

In-room safe, laptop workspace, iron/ironing board

Standard Room

7.4 out of 10
Good
(22 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

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About the area

Cancun

Smart Cancun The Urban Oasis puts you in the heart of Cancun, within just a 10-minute stroll of Mercado 23 and Las Palapas Park. Highlights at this Mediterranean hotel include a restaurant, an outdoor swimming pool and free self-parking. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. .Within a 30-minute walk of this 4-property class Downtown Cancun hotel, attractions include Puerto Cancun Marina Town Center and Plaza Las Americas.

What's nearby

  • Mercado 23 - 5 min walk - 0.4 km
  • Las Palapas Park - 5 min walk - 0.5 km
  • Benito Juarez Municipal Building - 6 min walk - 0.6 km
  • Xbalamqué Theater - 6 min walk - 0.6 km
  • Plaza 28 - 16 min walk - 1.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Subway - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Taqueria Coapeñitos - ‬4 min walk
  • ‪Subway - ‬3 min walk
  • ‪Fish n' Fries - ‬6 min walk

About this property

Smart Cancun The Urban Oasis

Smart Cancun The Urban Oasis offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 5 meeting rooms available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Smart Cancun The Urban Oasis. Self parking is free.

This 4-star Cancun hotel is smoke free.

  • 1 building
  • 132 guestrooms or units
  • 7 levels
  • Conference rooms
  • Built in 1985
  • Deli
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Smart Cancun The Urban Oasis offers 132 air-conditioned accommodations with a safe and complimentary bottles of water. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Similar properties

In-room safe, laptop workspace, iron/ironing board, free WiFi
Oh! Cancun The Urban Oasis & Beach Club
Downtown Cancun
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 1,000 reviews
The price is AU$128
includes taxes & fees
14 June - 15 June
Oh! Cancun The Urban Oasis & Beach Club

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bites

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms

Accessibility

  • No lift

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1985
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.93 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: USD 8 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 1-device limit.

Property is also known as

Oasis Smart Cancun
Oasis Smart Hotel
Oasis Smart Hotel Cancun
Smart Oasis Hotel Cancun
Smart Oasis Cancun
Smart Cancun by Oasis
Smart Cancun The Urban Oasis Hotel
Smart Cancun The Urban Oasis Cancun
Smart Cancun The Urban Oasis Hotel Cancun

Frequently asked questions

What is the cancellation policy at Smart Cancun The Urban Oasis?

Smart Cancun The Urban Oasis offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Smart Cancun The Urban Oasis?

As of 14 May 2026, prices found for a 1-night stay for 2 adults at Smart Cancun The Urban Oasis on 14 June 2026 start from AU$116, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Smart Cancun The Urban Oasis?

Yep, Smart Cancun The Urban Oasis has a free self car park.

Are there any beaches close to Smart Cancun The Urban Oasis?

The closest beach to Smart Cancun The Urban Oasis is Delfines Beach (12.5 km).

Does Smart Cancun The Urban Oasis have a pool?

Smart Cancun The Urban Oasis has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Is Smart Cancun The Urban Oasis family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Smart Cancun The Urban Oasis is a hit with families.

Is there a free airport shuttle available at Smart Cancun The Urban Oasis?

No, Smart Cancun The Urban Oasis does not offer an airport shuttle service.

Is there a bar or restaurant at Smart Cancun The Urban Oasis?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Smart Cancun The Urban Oasis?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Smart Cancun The Urban Oasis?

No, pets are not allowed.

Is there a golf course on site at Smart Cancun The Urban Oasis?

There isn't one on site, but Puerto Cancun Golf Course is a short 19-minute walk away.

Smart Cancun The Urban Oasis Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 372 out of 1003 reviews
Rating 8 - Good. 291 out of 1003 reviews
Rating 6 - Okay. 153 out of 1003 reviews
Rating 4 - Poor. 84 out of 1003 reviews
Rating 2 - Terrible. 103 out of 1003 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

brenda

Liked: Cleanliness
Location was great
Stayed 3 nights in Feb 2026

10/10 Excellent

Shelley

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for three days due to flight cancellations and was quite happy to do so. Everything was clean...rooms, pool area, lobby, etc. Breakfast buffet offered a large selection of foods and the hotel staff, especially at the front desk were friendly and helpful.
Stayed 1 night in Jan 2026

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, excellent customer service from Belsen and Ivan, would definitely come back!!
Stayed 7 nights in Jan 2026

6/10 Okay

Kevin

Stayed 7 nights in Jan 2026

8/10 Good

Elmar

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good service. The only thing missing was a refrigerator
Stayed 3 nights in Jan 2026

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay. Every staff member we encountered was friendly and helpful. The facility was clean and well maintained. The location was in walking distance of great local restaurants as well as other fun attractions. The gym and food also surpassed expectations.
Stayed 4 nights in Jan 2026

2/10 Terrible

mauricio

Travelled with family
Liked: Cleanliness, amenities
misleading information hotel/beach club but theres no shuttle and you have to pay for it ! this should be mentioned on their website so people can make a better choice! i checked in at 6:30am for a personal problem i explained to front desk and even though they did had availability i had to pay $3,500 pesos extra which i find extremely expensive since is more than 3 times what i pay for!! and unfortunately because i have already booked the same hotel im gonna have to stay there again starting tomorrow! hopefully i will have a better experience
Stayed 4 nights in Jan 2026

6/10 Okay

Sergiy

Travelled with family
Liked: Property conditions & facilities
On Expedia said breakfast including. But from third day stuff told me I need pay for it. Its downtown and no beaches around. 20-30 min on bus. Stuff friendly. Room ok.
Stayed 8 nights in Dec 2025

6/10 Okay

Farida

Travelled with family
Liked: Cleanliness
Staff can be more friendly, amenities can be improve for example a small fridge in room.
Stayed 7 nights in Dec 2025

8/10 Good

Ian

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean ,had some challenges with the face basin tap! The manager sent maintenance staff to sort it out. The Staff was courteous! I left my Under armour long sleeve in my previous room on O'Cancun side and the Manager made sure I got it back from the lost and found! Thank you to the Manager!
Stayed 5 nights in Dec 2025

8/10 Good

Efrain

Stayed 1 night in Apr 2025

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Disliked: Room comfort
The ladys from the front desk are awesome. Wendy and Nash, very friendlys and eager to help. In the restaurant you jave to beg for someone to offer you coffee. The rooms in Smart are VERY noisys. So i had to ask for an uograde to Oh! Cancun.
Stayed 3 nights in Apr 2025

10/10 Excellent

CRISTINA ALEXANDRA MARMOL, Quito

Liked: Cleanliness, staff & service, property conditions & facilities
All was okay
Stayed 7 nights in Mar 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty standard hotel, pretty good value for money
Stayed 1 night in Mar 2025

10/10 Excellent

Bridget

Stayed 3 nights in Mar 2025

10/10 Excellent

Gerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Excellent hotel that I came back after one night in another hotel! The other hotel was very disappointing compared to this hotel! The front end staff and customer service is excellent. It’s worth the price!
Stayed 3 nights in Mar 2025

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

This place is excellent! Great front end staff and very accommodating for early check in and storage of backs afterwards. Truly a great stay and excellent buffet breakfast !
Stayed 1 night in Mar 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic in every way
Stayed 1 night in Mar 2025

6/10 Okay

Tom

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Dated

Hotel rooms were very dated, stayed here about 6 years ago and it was much nicer then. Very loud hallways and disruptive people. Pool area was nice.
Stayed 13 nights in Feb 2025

10/10 Excellent

Celine

Stayed 1 night in Mar 2025

8/10 Good

Savannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as expected! Nice and clean hotel! Had some options but I wouldn’t stay here again due to location! I’d spend a bit more to be closer to other amenities/beach :)
Stayed 4 nights in Mar 2025

6/10 Okay

Hossein

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel presents itself as a 4-star property, but in reality, it falls short in several key areas. The rooms are basic and lack the quality expected from a 4-star experience, with outdated furnishings and limited amenities. The overall service and facilities also don't quite match the 4-star standard. Given these shortcomings, I would rate it closer to 3 stars, as it doesn't offer the level of luxury or comfort typically associated with a higher rating.
Stayed 4 nights in Mar 2025

10/10 Excellent

Hermilo, Hobbs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet and the hotel overall exceed my expectations, for the price I was expecting a lower quality hotel, I highly recommend it.
Stayed 3 nights in Mar 2025

10/10 Excellent

Griselda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to stay!! Easy access to many places in Cancun! Staff is very friendly and helpful.
Stayed 2 nights in Feb 2025

6/10 Okay

Ali Rustam

Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed a one week in this hotel,every thing was great, the only thing some time you have to wait to have a table in the breakfast area, otherwise the service was great , very professional helpful polite and cooperative team. defiantly I recommend it for travelers who are looking for conevience place to stay in Cancun downtown.
Stayed 7 nights in Feb 2025