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Mercure Charlestown

4.0 star property
Newcastle hotel in Adamstown Heights with coffee shop/cafe and outdoor pool

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Photo gallery for Mercure Charlestown

Breakfast, lunch, dinner served; Modern European cuisine, pool views
Front of property
Standard Twin Room, Multiple Beds
Daily full breakfast for a fee
Standard Room, Multiple Beds | Bathroom
Reviews
8.2

Very good

Popular amenities

  • PoolPoolPool
  • Breakfast available
  • Restaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
109 Madison Drive, Adamstown Heights, NSW, 2290
  • Popular LocationCharlestown Square18 min walk
  • Popular LocationBlackbutt Reserve6 min drive
  • Popular LocationJohn Hunter Hospital8 min drive
  • AirportNewcastle, NSW (NTL-Williamtown)33 min drive

Room options

View all photos for Privilege, Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Privilege, Room, 1 King Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
Private bathroom
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 King Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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The price is AU$229
for 1 night
includes taxes & fees
25 May - 26 May
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About the area

Newcastle

At Mercure Charlestown you'll be within a 20-minute walk of Charlestown Square and 1.9 km (1.2 mi) from Westfield Kotara. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Madison Kitchen + Bar, serves Modern European cuisine and is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. 538 square feet (50 square metres) of event facilities include a meeting room and conference space. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available on weekdays. There's also free RV/bus/truck parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this Adamstown Heights hotel include John Hunter Hospital and Lake Macquarie.

What's nearby

  • Charlestown Square - 18 min walk
  • Westfield Kotara - 3 min drive
  • Blackbutt Reserve - 6 min drive
  • Newcastle Showground - 8 min drive
  • John Hunter Hospital - 8 min drive

Getting around

  • Kotara Station - 6 min drive
  • Newcastle, NSW (NTL-Williamtown) - 33 min drive

Restaurants

  • Highfields Azzurri Sports Club - 14 min walk
  • Vistana Malaysia Restaurant - 19 min walk
  • Muffin Break - 2 min drive
  • The Mattara Hotel - 15 min walk
  • McDonald's - 20 min walk

About this property

Mercure Charlestown

Newcastle hotel in Adamstown Heights with coffee shop/cafe and outdoor pool
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 538 square feet (50 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and a garden are also featured at the business-friendly Mercure Charlestown. Self parking is free.

This Newcastle hotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 2 levels
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Built in 1981
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Concierge
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Charlestown offers 53 air-conditioned accommodations with minibars and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Weekday full breakfast available for a fee: AUD 27 to 27 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Madison Kitchen + Bar

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service

Business services

  • 538 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.4 per cent for credit card payments
The front desk is open daily from 6:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35 per night.
  • Cots (infant beds) are available for AUD 20.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 27 to 27 per person
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses solar energy, plus eco-friendly cleaning products.
    Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 5 children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

What is the cancellation policy at Mercure Charlestown?

Mercure Charlestown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Charlestown?

As of 11 May 2024, prices found for a 1-night stay for 2 adults at Mercure Charlestown on 12 May 2024 start from AU$159.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Charlestown?

Yep, Mercure Charlestown has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Mercure Charlestown?

The closest beach to Mercure Charlestown is Newcastle Beach (8.1 km).

Does Mercure Charlestown have a pool?

Mercure Charlestown has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Mercure Charlestown a romantic place to stay?

Ocean-view dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Mercure Charlestown.

Is Mercure Charlestown family-friendly?

You bet! With amenities like kids' meals and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise Mercure Charlestown is a hit with families.

Does Mercure Charlestown serve breakfast?

Yeah, full breakfast is offered on weekdays.

Is there a free airport shuttle available at Mercure Charlestown?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Mercure Charlestown?

Yep, they've got a lounge bar and an onsite restaurant that serves Modern European cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Charlestown?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Mercure Charlestown?

No, pets are not allowed.

Mercure Charlestown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 372 out of 1000 reviews" "
Rating 8 - Good. 417 out of 1000 reviews" "
Rating 6 - Okay. 139 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

2/10 Terrible

Athanasia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room absolutely stunk of odour floors were not clean bathroom was absolutely dirty. Never again.
Stayed 1 night in Mar 2024

6/10 Okay

john

Travelled with partner
Liked: Cleanliness, staff & service
Very clean rooms but decor was dated, breakfast staff were outstanding, parking spaces outside not under cover and not secure.
Stayed 1 night in Feb 2024

4/10 Poor

Brooke Lee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

kavita

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Feb 2024

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Uncomfortable bed, no lift for easy access for carrying luggage to room, hallways had no air circulation on hot/humid day.
Stayed 1 night in Jan 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Good stopover point. Convenient and quiet.
Stayed 1 night in Jan 2024

8/10 Good

Brodie

Stayed 1 night in Jan 2024

2/10 Terrible

Pedro

We cancelled the reservation and were still charged for it.
Stayed 5 nights in Jan 2024

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023