"Comfortable hotel in good location. Nothing special but good clean rooms. Breakfast ok but expensive for its quality. " More
All 283 rooms feature cable TV, in-room childcare, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. You'll find nice touches like slippers and free toiletries to enhance your stay. Free bottled water, safes, and hair dryers are also available.
The restaurant, Cafe Malacca, serves Malaysian cuisine and is open for breakfast, lunch, and dinner. Lobby Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour gym and seasonal outdoor swimming pool. Business amenities include a business center and limo/town car service. Added amenities include free WiFi in public areas, a coffee shop/cafe, and coffee/tea in a common area. Each morning continental breakfast is served between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.
With a stay at this 4-star Central & Western District hotel, you'll be 2.2 km (1.4 mi) from Soho and 2.6 km (1.6 mi) from Lan Kwai Fong.
16 Apr. 2019 by Hotel Jen Hong Kong
Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen
2 May 2017 by Hotel Jen Hong Kong
Thank you very much for staying with us and for sharing your feedback. We have taken note of your unpleasant experience and the fact that our team was unable to assign a king size bed room to you, even though you specifically reserved such room type at time of reservation. Please allow me to share with you that all requests including the room type (king-bedded or queen-bedded) are subject to the hotel’s availability upon your arrival at the hotel. We sincerely apologize for any inconvenience caused. We look forward to the pleasure of welcoming you back in the near future. Best regards, Michel Scheffers General Manager
28 Dec. 2016 by David Preisig, General Manager
Thank you very much for staying with us and for sharing your feedback. We are happy to read that you generally enjoyed the stay. We look forward to the pleasure of welcoming you back in the near future.
JEN Hong Kong by Shangri-La offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A business center and limo/town car service are available. Event space at this hotel measures 1033 square feet (96 square meters). Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the family-friendly JEN Hong Kong by Shangri-La. An airport shuttle during limited hours is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hong Kong hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge) , Parking (limited spaces)
JEN Hong Kong by Shangri-La offers 283 accommodations with safes and complimentary bottled water. LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.
For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.
Cafe Malacca - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.
Club Lounge - This rooftop bar overlooks the ocean. Reservations are required. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
JEN Hong Kong by Shangri-La offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
