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JEN Hong Kong by Shangri-La

4-star property
508 Queens Road West, Hong Kong, 1800 796 370
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4.0 out of 5
Very good!
See all 13 wotif Reviews

"Comfortable hotel in good location. Nothing special but good clean rooms. Breakfast ok but expensive for its quality. " More

By a verified traveller on Fri 12 Apr 2019

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Hotel Description

A family-friendly stay in the heart of Hong Kong awaits you at JEN Hong Kong by Shangri-La. Within a 10-minute stroll you'll find Victoria Harbour and Hong Kong - Macau Ferry Terminal within a 30-minute walk. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

All 283 rooms feature cable TV, in-room childcare, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. You'll find nice touches like slippers and free toiletries to enhance your stay. Free bottled water, safes, and hair dryers are also available.

The restaurant, Cafe Malacca, serves Malaysian cuisine and is open for breakfast, lunch, and dinner. Lobby Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour gym and seasonal outdoor swimming pool. Business amenities include a business center and limo/town car service. Added amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Each morning continental breakfast is served between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Central & Western District hotel, you'll be 2.2 km (1.4 mi) from Soho and 2.7 km (1.7 mi) from Lan Kwai Fong.

Deluxe Harbour View Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe City View Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Club Mountain View Twin Room with Club Lounge Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Harbour View Twin Room with Club Lounge Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior City View Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Harbour View Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

JEN Hong Kong by Shangri-La ratings based on 13 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for JEN Hong Kong by Shangri-La

Everyone (10) Couples (1) Family (2)
4 out of 5
Comfortable hotel in good location. Nothing special but good clean rooms. Breakfast ok but expensive for its quality.

Posted by on 12 Apr. 2019

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Comment from Hotel Management

16 Apr. 2019 by Hotel Jen Hong Kong

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

2 out of 5

room for improvement

Pros: convenient location, nice being amongst the locals
Cons: Be up front with your guests. Nothing more disappointing than arriving and not getting your request. I stayed at the Hilton hotel good service
I spent two nights at the hotel, Monday and Friday evenings. Upon booking I requested a kingsize bed and when I booked in on Monday I was given a queen bed. When I left on Monday I asked again for a kingsize bed when I returned on friday to be told there were none.

Posted by on 29 Apr. 2017

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Comment from Hotel Management

2 May 2017 by Hotel Jen Hong Kong

Thank you very much for staying with us and for sharing your feedback. We have taken note of your unpleasant experience and the fact that our team was unable to assign a king size bed room to you, even though you specifically reserved such room type at time of reservation. Please allow me to share with you that all requests including the room type (king-bedded or queen-bedded) are subject to the hotel’s availability upon your arrival at the hotel. We sincerely apologize for any inconvenience caused. We look forward to the pleasure of welcoming you back in the near future. Best regards, Michel Scheffers General Manager

4 out of 5

Nice Hotel

Pros: MTR next to hotel. Shops close by. Friendly staff.
Cons: Small room, but I guess that's Hong Kong for you. Slow elevators, when your waiting for an elevator it fells like your waiting a long time.
Location: Shops HKU MTR
The Hotel is in a convenient location. There is a MTR entrance is right next to it, a number of eateries and supermarkets walking distance from the front door.

Posted by , from Perth WA on 21 Sep. 2016

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Comment from Hotel Management

28 Dec. 2016 by David Preisig, General Manager

Thank you very much for staying with us and for sharing your feedback. We are happy to read that you generally enjoyed the stay. We look forward to the pleasure of welcoming you back in the near future.

4 out of 5

Excellent hotel in Hong Kong

We really enjoyed our stay. Hotel nice and clean. We will definately visit Hong Kong at stay there again. Location Abit of an issue if you want to be closer to town as such

Posted by , from Canberra on 27 Dec. 2015

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3 out of 5

Comfortable hotel

Comfortably hotel, good staff & food at club lounge & restaurant. Our only issue was the location as hard to get taxi's & the area does not have good bars & restaurants close by, with traffic if could take about 30 mins to get to popular parts of the island & surrounding area's.

Posted by on 15 Nov. 2015

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5 out of 5

A very good hotel, but a rundown neighburhood

Pros: The staff
Cons: The finishing touches
Location: Very accessible by the MTR and cabs. HK Central is only 3 MTR stops away. Good cheap dining all around. Some neighbouring buildings are seedy.
The hotel has been refurbished but the makeover cut corners, particularly in the bathroom. Facilities are good but the final touches are missing leaving it still a bit tired looking. The staff are terrific and service is amazing. A pity they had not spent that little bit extra to make the rejuvenation and rebranding stick.

Posted by , from N NSW on 4 Aug. 2015

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4 out of 5
Pros: GREAT Staff
Cons: Distance to MTR
Location: Reasonable access
Facilities: Nice ; Service: Outstanding; Cleanliness: Pleasant; Western breakfast is very basic

Posted by , from Australia - QLD - Gold Coast on 1 Jun. 2014

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4 out of 5
Pros: Service of the staff
Cons: Location is a little out of town
Location: Reasonable access
Facilities: Nice ; Value: Average price, For HK it is reasonable; Cleanliness: Delightful; lot of real local shops and biz

Posted by , from Singapore on 18 Feb. 2014

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5 out of 5
Pros: Friendly helpful staff - great pool area on rooftop
Cons: Bit out of the way
Cleanliness: Hair in bath - not mine;

Posted by , from Australia - NSW - Sydney on 1 Sep. 2013

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4 out of 5
Pros: Good customer service
Cons: Accessibility
Location: Reasonable access
Facilities: Modern, Nice ; Value: Affordable; Service: Good, Friendly, Courteous; Cleanliness: Pleasant;

Posted by , from China on 23 Apr. 2013

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About the JEN Hong Kong by Shangri-La

Location 508 Queens Road West, Hong Kong,

Property Features

JEN Hong Kong by Shangri-La offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A business center and limo/town car service are available. Event space at this hotel measures 1033 square feet (96 square meters). Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the family-friendly JEN Hong Kong by Shangri-La. An airport shuttle during limited hours is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hong Kong hotel is smoke free.

  • 283 guestrooms or units
  • 28 levels
  • 1033 sq ft of conference space
  • 96 sq m of conference space
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Hong Kong Sheung Wan Station (2.8 km / 1.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

JEN Hong Kong by Shangri-La offers 283 accommodations with safes and complimentary bottled water. LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Separate bedroom
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.

Cafe Malacca - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Club Lounge - This rooftop bar overlooks the ocean. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Front desk staff will greet guests on arrival. This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 350.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • One child stays free
  • UnionPay
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Car not required
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: HKD 184.8 for adults and HKD 184.8 for children (approximately)
  • Airport shuttle fee: HKD 140 per person (one-way)
  • Self parking fee: HKD 350 per night
  • Rollaway bed fee: HKD 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hong Kong Traders
  • Hong Kong Traders Hotel
  • Traders Hong Kong
  • Traders Hong Kong Hotel
  • Traders Hong Kong Shangri-La
  • Traders Hotel Hong Kong
  • Traders Hotel Hong Kong Shangri-La
  • Traders Hotel Shangri-La Hong Kong
  • Traders Shangri-La Hong Kong
  • Traders Shangri-La Hotel Hong Kong
  • Hotel Jen Hong Kong
  • Hotel Jen
  • Jen Hong Kong
  • Jen Hotel Hong Kong
  • Traders Hotel Hong Kong by Shangri La
  • Hotel Jen Hong Kong Shangri-La
  • Jen Hong Kong Shangri-La
  • Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
  • Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
  • Hotel Hotel Jen Hong Kong by Shangri-La
  • Hotel Jen Hong Kong by Shangri-La Hong Kong
  • Traders Hotel Hong Kong by Shangri La
  • Hotel Jen Hong Kong
  • Hotel Jen Hong Kong by Shangri La
  • Hotel Jen Shangri-La
  • Jen Shangri-La
  • Jen Hong Kong By Shangri La
  • JEN Hong Kong by Shangri-La Hotel
  • Hotel Jen Hong Kong by Shangri La
  • JEN Hong Kong by Shangri-La Hong Kong
  • JEN Hong Kong by Shangri-La Hotel Hong Kong

You should know

  • JEN Hong Kong by Shangri-La offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 7:30 AM to 5:30 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.