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4.6 out of 5

"Facilities: Outstanding; Service: Outstanding; Cleanliness: Spotless, Immaculate; The Shangri La buffet alone is worth the flight to Hong Kong " More

By Michael, from Australia - QLD - Brisbane on Fri 04 Jan 2013

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Hotel Description

Island Shangri-La puts you in the heart of Hong Kong, connected to a shopping center and within just a 10-minute stroll of popular attractions like Pacific Place and Hong Kong Park. Highlights at this luxury hotel include 8 restaurants, a full-service spa, and an outdoor swimming pool.

All 565 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and DVD players. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Coffee/tea makers, in-room childcare, and free newspapers are also available.

A day of pampering can include massages and body wraps along with aromatherapy and thalassotherapy. The fine-dining restaurant, Restaurant Petrus, is open for breakfast, lunch, and dinner. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the 24-hour fitness center, spa tub, and sauna. Business amenities include conference space, a meeting room, and a business center. Other amenities include free WiFi in public areas and a coffee shop/café. Buffet breakfast is available. There's also valet parking, along with the convenience of an airport shuttle.

Within a 15-minute walk of this 5-star Central & Western District hotel, attractions include Victoria Harbour and The Peak Tram.

Deluxe Peak View Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$318* Per night/room 24 Nov. - 25 Nov.

Deluxe Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Horizon, Room, 1 Double Bed, Harbour View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Harbour View Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Harbour View Suite with Horizon Club Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Island Shangri-La ratings based on 5 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Island Shangri-La

Everyone (3) Couples (1) Family (1)
5 out of 5

Posted by on 9 Nov. 2019

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Comment from Hotel Management

12 Nov. 2019 by Ulf Bremer

Thank you for leaving us a top rating!

5 out of 5

Posted by on 13 Jan. 2019

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Comment from Hotel Management

14 Jan. 2019 by Ulf

Dear guest, Thank you for taking your time to let us know your feedback. I look forward to welcoming you back in the near future. Best regards, Ulf Bremer General Manager

3 out of 5

Posted by on 4 Jan. 2019

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Comment from Hotel Management

4 Jan. 2019 by Ulf

Dear guest, Thank you for taking your time to let us know your feedback. I look forward to welcoming you back in the near future. Best regards, Ulf Bremer General Manager

5 out of 5
Pros: Faultless rooms, facilities & service; truly world class
Cons: Construction works directly across the road
Facilities: Outstanding; Service: Outstanding; Cleanliness: Spotless, Immaculate; The Shangri La buffet alone is worth the flight to Hong Kong

Posted by , from Australia - QLD - Brisbane on 4 Jan. 2013

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5 out of 5
Pros: Amazing views (Horizon level), genuine friendliness of staff who were observant of our unspoken needs and eager to help.
Cons: Nothing to complain about.
Location: In the heart of HK
Facilities: Outstanding, At Horizon Club level; Value: Great deal, At Horizon Club level; Service: Flawless, Go the extra mile, Outstanding, At Horizon Club level; Cleanliness: Pristine, At Horizon Club level; Eating at Petrus is an amazing and worthwhile experience, although its worth noting that the champagne wheeled out at the start is not complimentary!

Posted by , from Australia - NSW - Sydney on 14 Aug. 2012

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Property Features

Island Shangri-La offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Business amenities include a business center, a meeting room, and limo/town car service. A 24-hour fitness center, a sauna, and spa services are also featured at the luxury Island Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Hong Kong hotel.

  • 565 guestrooms or units
  • 22 levels
  • 8 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Hong Kong Wan Chai Station (1.2 km / 0.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Island Shangri-La offers 565 accommodations with DVD players and minibars. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. This Hong Kong hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Restaurant Petrus - Overlooking the ocean, this fine-dining restaurant serves breakfast, lunch, and dinner.

Cafe TOO - This café specializes in international cuisine and serves breakfast, lunch, and dinner.

Summer Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner. 2-star Michelin rating.

Lobster Bar and Grill - This seafood restaurant specializes in seafood and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Nadaman - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Spa Services

  • Body treatments
  • Facial treatments
  • Body wraps
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for HKD 660.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Children under 13 years of age are not permitted to access the Horizon Club Lounge after 7 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts credit cards and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • UnionPay
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 371.8 per person (approximately)
  • Airport shuttle fee: HKD 1150 per vehicle (one way)
  • Valet parking fee: HKD 500 per day
  • Rollaway bed fee: HKD 660.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Island Shangri La Hotel
  • Island Shangri-La Hong Kong
  • Island Shangri-La Hotel
  • Island Shangri-La Hotel Hong Kong
  • Shangri-La Island
  • Hotel Island Shangri La
  • Shangri La Hotel Hong Kong
  • Island Shangri-La
  • Island Shangri-La Hotel
  • Island Shangri-La Hong Kong
  • Island Shangri-La Hotel Hong Kong
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.