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Dorsett Wanchai Hong Kong

4.5-star property
387-397, Queen's Road East, Hong Kong, 1800 796 370
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3.8 out of 5
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See all 17 Wotif Reviews

"It was great to be able to use the room mobile phone outside of the hotel for calls and internet access . " More

By a verified traveller on Fri 20 Dec 2019

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Hotel Description

A luxury stay in the heart of Hong Kong awaits you at Dorsett Wanchai Hong Kong. Within just a 10-minute stroll, you'll find popular attractions like Happy Valley Race Course and Wan Chai Road. Highlights at this family-friendly hotel include a restaurant, a free area shuttle, and a bar/lounge.

All 454 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and in-room childcare. Minibars provide refreshments, and room service is also available. Pillow menus and down comforters welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Coffee/tea makers, free bottled water, and safes are also available.

The restaurant, The Dining House , serves Chinese cuisine and is open for breakfast, lunch, and dinner. 3T is the hotel's own bar. Conference space and a meeting room are among the business amenities offered. Added amenities include free WiFi in public areas, a fitness center, and a free manager's reception. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of an airport shuttle.

Within a 15-minute walk of this 4.5-star Wan Chai hotel, attractions include Times Square Shopping Mall and Hong Kong Sogo.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$79* Per night/room 2 Nov. - 3 Nov.

Deluxe Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 4 Max

Grand Deluxe Room - Course View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Ocean Suite (Newly Renovated) with WiFi

Bed Count 1 King Bed Maximum Occupancy 4 Max

SONY Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Family Quadruple Room

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Dorsett Wanchai Hong Kong ratings based on 17 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dorsett Wanchai Hong Kong

Everyone (11) Couples (3) Family (2)
4 out of 5
It was great to be able to use the room mobile phone outside of the hotel for calls and internet access .

Posted by on 20 Dec. 2019

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Comment from Hotel Management

23 Dec. 2019 by Dorsett Wanchai, Hong Kong

Dear Guest, Thank you for your comments. We are glad to hear that you had a great stay with us and appreciated our amenities. In the future we will continue providing the best experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

4 out of 5
The rooms were quiet small but were cozy. It was very clean and the beds were comfortable. They offer a buffet breakfast that was fantastic. The friendly staff helped out with ease. We loved the location. Easy for us to get around. Highly recommend.

Posted by on 15 Oct. 2019

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Comment from Hotel Management

16 Oct. 2019 by Dorsett Wanchai, Hong Kong

Dear Guest, Thank you for your comments. We are glad to hear that you enjoyed your stay with us and appreciated our location, staff and services. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

5 out of 5
Service was excellent ; position was perfect as it was close to the main shopping strip and easy access to explore the city.

Posted by on 16 Sep. 2019

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Comment from Hotel Management

19 Sep. 2019 by Dorsett Wanchai, Hong Kong

Dear Guest, Thank you for your comments. We are glad to hear that you enjoyed your stay with us. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

4 out of 5
Staff very helpful, property beautiful with an old fashion touch about it

Posted by on 5 Jul. 2019

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Comment from Hotel Management

5 Jul. 2019 by Dorsett Wanchai, Hong Kong

Dear Guest, Thank you for your comments. We are glad to hear that you enjoyed your stay with us and appreciated our staff and services. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

4 out of 5
I liked the decor and staff were really friendly and helpful

Posted by on 3 Apr. 2019

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Comment from Hotel Management

4 Apr. 2019 by Dorsett Wanchai, Hong Kong

Dear Guest, Thank you for your comments. We are glad to hear that you enjoyed your stay with us and appreciated or staff and services. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

4 out of 5
I had booked a double room several weeks in advance however when checking in was told that for the first night we would be in a twin room due to occupancy levels. This was not meet with enthusiasm. Thankfully the guest services manager made some changes and amended this. The room was quite small for 2 people staying 5 nights. The window was frosted so there was no view. The room was cleaned immaculately every day which was lovely to come back to at the end of each day. The lobby bar was attended to each day and it was never an issue getting service.

Posted by , from Sydney Australia on 24 Oct. 2018

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Comment from Hotel Management

26 Oct. 2018 by Dorsett Wanchai, Hong Kong

Dear Soraya, Thank you for your comments. We are glad to hear that you enjoyed your stay with us. On your next visit, you may consider our other room type that measure up to 48 sq. m with amazing racecourse or Causeway Bay city view for more spacious and comfortable stay. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. Look forward to welcoming you back to our hotel soon.

4 out of 5
Nice hotel in good location, lot of freebies like water bottle, fruit, kids toys. i enjoyed my stay

Posted by , from Sydney on 24 Oct. 2018

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Comment from Hotel Management

30 Oct. 2018 by Dorsett Wanchai, Hong Kong

Dear Gill. Thank you for your comments. We are delighted to hear that you had a great stay with us and appreciated our staff and services. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. Look forward to welcoming you back to our hotel soon.

1 out of 5
Poor service, tiny rooms... stayed over birthday and no acknowledgement. No answer calling concierge... needed to ask cleaner to request ice. Shower doesn’t drain properly and showers needed to be fast to avoid flooding the bathroom. Very poor experience.

Posted by on 19 Aug. 2018

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Comment from Hotel Management

20 Aug. 2018 by Dorsett Wanchai, Hong Kong

Dear Guest, Thank you for your comments. We regret to hear that your say did not meet your expectation this time. Please be assured that the services you encountered was not reflecting the standard of services we always strive to deliver. The concerned staff have already been reminded and training will be reinforced to ensure the best services are provided to all our guests. Your comments on the bathroom facilities are well taken for our prompt improvement. In the future we will continue providing the best stay experience to all guests in Dorset Wanchai, Hong Kong. Look forward to welcoming you back to our hotel soon.

4 out of 5
Fairly good location on the edge of Wanchai, overall a good place.

Posted by on 18 Aug. 2018

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Comment from Hotel Management

20 Aug. 2018 by Dorsett Wanchai, Hong Kong

Dear Guest, Thank you for your comments. We are happy to hear that you enjoyed your stay with us and appreciated our location. In the future we will continue providing the best stay experience to all guests in Dorset Wanchai, Hong Kong. Look forward to welcoming you back to our hotel soon.

3 out of 5
Was ok room was small Staff were friendly Location good No pool

Posted by on 6 Jul. 2018

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Comment from Hotel Management

9 Jul. 2018 by Dorsett Wanchai, Hong Kong

Dear Guest, Thank you for your comments. We are glad to hear that you enjoyed your stay with us. On your next visit, you may try out our other room types that measure up to 48 sq. m for more spacious and comfortable stay. Your comments on the hotel facilities are also well taken for our continuous improvement. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong Look forward to welcoming you back to our hotel soon.

About the Dorsett Wanchai Hong Kong

Location 387-397, Queen's Road East, Hong Kong,

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered on select days. Public spaces have free WiFi. Event space at this hotel measures 2000 square feet (186 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Dorsett Wanchai Hong Kong. An airport shuttle at scheduled times is available for a fee. This 4.5-star Hong Kong hotel is smoke free.

  • 1 building
  • 454 guestrooms or units
  • 25 levels
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Built in 2004
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Hong Kong Intl. Airport (HKG) (39.9 km / 24.8 mi)
  • Train station: Hong Kong Causeway Bay Station (1.1 km / 0.7 mi)
  • Property shuttles: Free area shuttle; airport shuttle

Room Amenities

Dorsett Wanchai Hong Kong offers 454 accommodations with minibars and laptop-compatible safes. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Hong Kong hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

The hotel hosts a free manager's reception on select days.

The Dining House - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.

3T - Onsite bar. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for HKD 350.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Dorsett Wanchai Hong Kong

Policies

This property will place a credit card authorization for any bookings where payment for the stay will be made on site instead of at the time of booking. Kindly note that if a debit card is provided for such purposes, the related amount will be deducted by the bank during the authorization process.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 184.80 for adults and HKD 184.8 for children (approximately)
  • Airport shuttle fee: HKD 150 per person (one-way)
  • Airport shuttle fee per child: HKD 150 (one-way), (from 1 to 18 years old)
  • Late check-out fee: HKD 440 (subject to availability)
  • Rollaway bed fee: HKD 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cosmopolitan Hong Kong
  • Cosmopolitan Hong Kong Hotel
  • Dorsett Wanchai Hong Kong Formerly Cosmopolitan Hotel HK
  • Hong Kong Cosmopolitan Hotel
  • Hong Kong Hotel Cosmopolitan
  • Hotel Cosmopolitan Hong Kong
  • Hotel Hong Kong Cosmopolitan
  • Dorsett Formerly Cosmopolitan Hotel HK
  • Dorsett Wanchai Hong Kong Formerly Cosmopolitan HK
  • Dorsett Formerly Cosmopolitan HK
  • Dorsett Wanchai Hong Kong Hotel
  • Dorsett Hotel
  • Dorsett
  • Dorsett Wanchai Hong Kong (Formerly Cosmopolitan Hotel HK)
  • Cosmopolitan Hotel Hong Kong
  • Cosmopolitan Hotel Hong Kong (to be renamed Dorsett Wanchai)
  • Dorsett Wanchai Hong Kong Hotel
  • Dorsett Wanchai Hong Kong Hong Kong
  • Dorsett Wanchai Hong Kong Hotel Hong Kong

You should know

  • Dorsett Wanchai Hong Kong offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.