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4.7 out of 5

"Boutique 5 star hotel which provides a personal service to its guests. " More

By a verified traveller on Sat 07 Jul 2018

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Hotel Description

A luxury stay in the heart of Hong Kong awaits you at The Upper House, a recipient of the prestigious Conde Nast Gold List award in 2020. Within steps you'll find Pacific Place and Victoria Harbour within a 15-minute stroll. Highlights at this boutique hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.

Free WiFi, sitting areas, and plasma TVs are featured in all 117 soundproofed rooms. Minibars provide free refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Select Comfort beds and Frette Italian sheets welcome you to a good night's rest, and other nice touches include soaking tubs and rainfall showerheads. Additionally, separate bathtubs and showers, espresso makers, and free newspapers are available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and has a business center. Additionally, you'll find a snack bar/deli, free use of bicycles, and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of airport pick-up service.

Within a 15-minute walk of this 5-star Central & Western District hotel, attractions include Hong Kong Park and The Peak Tram.

Studio, View

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$567* Per night/room 26 Feb. - 27 Feb.

Studio 70 Harbour View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Harbour View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio 80 Harbour View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Upper House ratings based on 3 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Upper House

Everyone (3)
5 out of 5

Great location, wonderful service

Pros: Service, location and aspect of rooms. Lift always available - no waiting.
Cons: maybe consider serving afternoon tea in the lounge rather than drinks only.
Location: Pacific Place shopping centre and Victoria Peak close by.
Boutique 5 star hotel which provides a personal service to its guests.

Posted by , from Sydney on 7 Jul. 2018

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5 out of 5

One of the great hotel experiences in the world.

The hotel itself was wonderfully designed, and the room and views matched the lofty goals set out by the designer, Andre Fu. Definitely a worthwhile experience!

Posted by on 11 Dec. 2017

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4 out of 5
The absence of a normal hotel foyer is off putting. Then the long dark escalator which takes you to the seventh floor is not the most welcoming beginning to your stay. This is necessary to get you to the lifts, which take you to your room.. The room was good , although quite dark. Overall not a place I would stay at again. I have stayed in hotels around the world for over 400 nights so have had a lot of different experiences

Posted by on 8 Dec. 2015

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About the The Upper House

Location Pacific Place, Hong Kong,

Property Features

The Upper House offers its guests a 24-hour fitness center and complimentary bicycles. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 1238 square feet (115 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury The Upper House. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. For a fee, parking is available. This Art Deco Hong Kong hotel is smoke free.

  • 1 building
  • 117 guestrooms or units
  • 49 levels
  • 1238 sq ft of conference space
  • 115 sq m of conference space
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Hong Kong International Airport (HKG) (38.5 km / 23.9 mi)
  • Train station: Hong Kong Wan Chai Station (1 km / 0.6 mi)
  • Property shuttles: Airport pick-up
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Upper House offers 117 accommodations with minibars (stocked with some free items) and espresso makers. Accommodations offer separate sitting areas. Select Comfort beds feature Frette Italian sheets. 42-inch plasma televisions come with pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Hong Kong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Sitting area
  • Select Comfort beds
  • Deep soaking tub
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • HD television
  • Movies for purchase
  • Refrigerator
  • Espresso maker
  • Electric kettle
  • Frette Italian linens
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

The Upper House has a restaurant on site.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

From January 1 to April 30, 2021, this property's breakfast is served at The Lawn, Level 6 or The Continental, Pacific Place, located across from The Upper House.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 880.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Commonly-touched surfaces are cleaned with disinfectant between stays and bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. The property affirms that it adheres to the Safe Travels (WTTC - Global) cleaning and disinfection practices.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between HKD 250 and HKD 300 per person (approximately)
  • Airport shuttle fee: HKD 1200 per vehicle
  • Self parking fee: HKD 800 per day
  • Valet parking fee: HKD 800 per day
  • Rollaway bed fee: HKD 880.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Upper House
  • Upper House Hong Kong
  • Upper House Hotel
  • Upper House Hotel Hong Kong
  • The Upper House Hong Kong
  • The Upper House Hotel Hong Kong
  • The Upper House Hong Kong
  • The Upper House Hotel
  • The Upper House Hong Kong
  • The Upper House Hotel Hong Kong

You should know

  • The Upper House offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The Upper House is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay.

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.