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5.0 out of 5

"From the moment we arrived at the Mandarin Oriental we were well taken care off. The staff were friendly and we were close to the shops, ferry and tra ... " More

By a verified traveller on Wed 26 Jul 2017

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Hotel Description

Mandarin Oriental, Hong Kong puts you in the heart of Hong Kong, connected to a shopping center and within steps of Legislative Council Building and Landmark Shopping Area. Highlights at this luxury hotel include 8 restaurants, 2 bars/lounges, and a full-service spa.

You can enjoy TVs with cable channels, and all 494 soundproofed rooms feature WiFi, wired Internet, and DVD players. Minibars provide refreshments, and 24-hour room service makes dining in an option. Pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Separate bathtubs and showers, coffee/tea makers, and in-room childcare are also available.

A relaxing visit to The Mandarin Spa can include Thai massages and prenatal massages along with body scrubs, facials, and aromatherapy. Enjoy the indoor swimming pool, health club, and sauna. Business travelers can take advantage of a 24-hour business center and conference space. Plus you'll find WiFi in public areas, a snack bar/deli, and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 5-star Central & Western District hotel include The Hong Kong Observation Wheel and Lan Kwai Fong.

King Room - City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$541* Per night/room 1 Mar. - 2 Mar.

Twin Room, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Twin Room (Statue Square View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

King Room - Statue Square Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Room, 2 Single Beds (Statue Square View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Room - Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Mandarin Oriental, Hong Kong ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Mandarin Oriental, Hong Kong

Everyone (2)
5 out of 5

Posted by on 15 Dec. 2019

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Comment from Hotel Management

19 Dec. 2019 by Richard Langonne, Hotel Manager

Dear Guest Thank you for visiting Mandarin Oriental, Hong Kong and for sharing your experience with us. We are thrilled to read that you loved your stay and our staff here. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5 out of 5

Great hotel - great location!

Pros: We were super early but were able to get access to our room so we could leave our luggage to go and explore
Cons: Nothing at all!
Location: Lots of shopping and eateries plus ferries and trams are close by.
From the moment we arrived at the Mandarin Oriental we were well taken care off. The staff were friendly and we were close to the shops, ferry and trams. I would highly recommend this hotel for a luxurious stay in Hong Kong.

Posted by , from Melbourne, Australia on 26 Jul. 2017

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Comment from Hotel Management

1 Aug. 2017 by Pierre Barthes

Dear Liz, Thank you very much for choosing to stay with us and for your recommendation. I was thrilled to read that you thoroughly enjoyed your time, right from the moment you checked in, and that we were able to make your stay a memorable and convenient one. On behalf of our team, we look forward to welcoming you back in the near future. With my warm regards, Pierre Barthes General Manager Mandarin Oriental, Hong Kong

About the Mandarin Oriental, Hong Kong

Location 5 Connnaught Road, Hong Kong,

Property Features

Mandarin Oriental, Hong Kong offers its guests a full-service spa, an indoor pool, and a health club. There are 8 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. There's an onsite 24-hour business center. A sauna, spa services, and tour/ticket assistance are also featured at the luxury Mandarin Oriental, Hong Kong. Parking is available for a fee. This 5-star Hong Kong hotel is smoke free.

  • 494 guestrooms or units
  • 25 levels
  • 8 dining venues
  • 2 bars or lounges
  • Built in 1963
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: Hong Kong International Airport (HKG) (36.8 km / 22.9 mi)
  • Train station: Hong Kong Central Station (0.9 km / 0.5 mi)
  • Metro station: Hong Kong Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Mandarin Oriental, Hong Kong offers 494 air-conditioned accommodations with DVD players and minibars. A pillow menu is available. Televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. This Hong Kong hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Mandarin Oriental, Hong Kong has 8 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Prenatal massage
  • Thai massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for HKD 600.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • UnionPay
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 372 for adults and HKD 251 for children (approximately)
  • Fee for in-room wireless Internet: HKD 190 per day (rates may vary)
  • Fee for in-room wired Internet: HKD 190 per day (rates may vary)
  • Fee for wireless Internet in public areas: HKD 190 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: HKD 190 per 24-hour period (rates may vary)
  • Valet parking fee: HKD 600 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: HKD 600.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hong Kong Mandarin Oriental
  • Mandarin Oriental
  • Mandarin Oriental Hong Kong
  • Mandarin Oriental Hong Kong Hotel
  • Mandarin Oriental Hotel Hong Kong
  • Mandarin Hong Kong
  • Mandarin Oriental, Hong Kong Hotel Hong Kong
  • Mandarin Oriental, Hong Kong Hotel
  • Mandarin Oriental, Hong Kong Hong Kong
  • Mandarin Oriental, Hong Kong Hotel Hong Kong

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Mandarin Oriental, Hong Kong is listed in the 2020 Travel + Leisure 500.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.