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3.8 out of 5

"Gym wasn’t well maintained - the treadmill, rowing machine and the other exercise machine out of order, so didn’t use the gym as planned throughout st ... " More

By a verified traveller on Thu 16 Jan 2020

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Hotel Description

Ibis Hong Kong Central And Sheung Wan puts you in the heart of Hong Kong, within just a 10-minute stroll of Western Market and Hong Kong - Macau Ferry Terminal. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

You can enjoy coffee/tea makers, free bottled water, and safes, featured in all 550 rooms. In-room dining is easy with amenities like refrigerators and room service. Nice touches include slippers and free toiletries. Hair dryers, phones, and desks are also available.

Le Bar is open for lunch and dinner. At the hotel's own bar/lounge, you can stop for a drink. Other amenities include free WiFi in public areas, a fitness center, and a conference center. Each morning continental breakfast is served between 6:30 AM and 10 AM.

Sights within a 20-minute walk of this 3.5-star Central & Western District hotel include Soho and IFC Mall.

Standard Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$53* Per night/room 30 Nov. - 1 Dec.

Standard Room, 2 Single Beds, Harbour View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed, Harbour View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Studio, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

ibis Hong Kong Central And Sheung Wan ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for ibis Hong Kong Central And Sheung Wan

Everyone (4) Couples (2) Family (2)
3 out of 5
Gym wasn’t well maintained - the treadmill, rowing machine and the other exercise machine out of order, so didn’t use the gym as planned throughout stay. Beds very hard and pillows uncomfortable. Good location and rooms kept very clean. Friendly staff.

Posted by , from Australia on 16 Jan. 2020

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Comment from Hotel Management

17 Jan. 2020 by Jennifer Siu

Dear Melanie, Thank you for taking the time to share your feedback with us. It is encouraging to learn that you are satisfied with our location, cleanliness and staff. Regarding the condition of the facilities in our gym room, the Engineering department is rectifying the problem and carrying out the maintenance currently. I would like to extend my apology if it caused any inconvenience to you. Our bed is a Simmons mattress and 7cm feather topper which to serve our guests with a cozy sleep and there is an extra pillow in the cupboard for guest to choose from. I would kindly suggest you can call our housekeeper for placing an extra topper on top of the bed or extra pillows next time so as to make it meet with your preference and we would be delighted to do so upon receiving your call. Thank you again for your comments and choosing to stay with us. We all look forward to welcoming you back to our world of hospitality. Kind Regards, Jennifer Siu Front Office Manager

4 out of 5
Beds and pillows were pretty hard. Good view of the harbour . A bit obstructed from a new construction but still a nice outlook

Posted by , from QLD on 8 Jan. 2020

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5 out of 5

Posted by on 4 Dec. 2019

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3 out of 5
Tiny room, constantly waiting for a lift which would usually be packed

Posted by on 25 May 2019

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Comment from Hotel Management

28 May 2019 by Simone Hansen

Dear guest, Thank you very much for posting this review of your experience. Apart from the standard rooms (17 sqm), we also have Studio Room in a bigger size (25 sqm) for you to choose from. Both room types are equipped with large bay windows and timber flooring which give our guest a modern and inviting feel. Our elevator system was designed for higher efficiency and performance. Elevator on each trip makes maximum 3 intermediate stops in order to reduce passenger waiting and traveling time. We try our best to minimize the passenger waiting time however the elevators may be loaded to full capacity during peak hours and we are sorry for the inconvenience caused to you. Thank you again for your feedback and we will be more than glad to welcome you back on your next visit to Hong Kong. Kind Regards, Simone Hansen General Manager

3 out of 5
Position in Central was good. View of harbour was excellent.

Posted by on 2 May 2019

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Comment from Hotel Management

6 May 2019 by Simone Hansen

Dear guest, Thank you for your favorable comments on our location and harbour view. We are so glad to read that you liked the location of the hotel, which truly does make travelling within the city convenient. Our harbour view room features 3-metre high ceiling, large bay windows and timber flooring that makes best use of functionality and practicality of the room. We cannot wait to welcome you back in the near future so that you can enjoy the stunning Victoria Harbour view relaxingly again at ibis Hong Kong Central and Sheung Wan. Kind Regards, Simone Hansen General Manager

3 out of 5
Picked up a tummy bug from the room.Quite grubby.Bed hard but extra topper and quilt assisted.Otherwise OK.

Posted by on 14 Jan. 2019

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Comment from Hotel Management

18 Jan. 2019 by Simone Hansen

Dear guest, Thank you for sharing your feedback and I would like to extend my apologies that you had an unpleasant experience with us. I have informed our Housekeeping team about the situation that you encountered. We take pride in our cleanliness and attention to details, but clearly we were not up to the standards on your stay. Please rest assured that it is the occasional circumstance and we would be grateful if you were to contact us directly to share with us the dates and room number so that we can better follow up with the team. Again, thank you for sharing and I do hope that you give us another opportunity to try the hotel again in the future. Kind Regards, Simone Hansen General Manager

5 out of 5
The room was tired and dated however the staff went above and beyond to make our stay comfortable. The location was great.

Posted by on 28 Dec. 2018

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4 out of 5

Well priced and clean accommodation

We choose this place due to the competitive price and its proximity to where we need it. Overall it was nice and clean and convenient. The gym was basic, I only used it once, no benches, only a treadmill, cross trainer yoga mat, exercise ball and some dumbbells. The slightly annoying thing is that some of the elevators don't go to the ground floor as level 5 is the lobby. So going down to our room sometimes took 2 elevators. Given the price point we may stay here again when we come back to Hong Kong.

Posted by , from Melbourne, Australia on 8 Jun. 2018

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4 out of 5

Clean,but small rooms. Very east to access MTR

Pros: Central,clean
Cons: Food...
Location: Easy access to MTR system.
Food from phone delivery pick up was overpriced and absolutely terrible. There is no room service so you phone the restaurant then pick it up yourself. Do yourself a favour and don't do it.

Posted by , from gold Coast. Aust. on 15 Mar. 2018

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About the ibis Hong Kong Central And Sheung Wan

Location No. 28 Des Voeux Road West, Hong Kong,

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1313 square feet (122 square meters) and includes a conference center. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly ibis Hong Kong Central And Sheung Wan. This 3.5-star Hong Kong hotel is smoke free.

  • 1 building
  • 550 guestrooms or units
  • 32 levels
  • 1313 sq ft of conference space
  • 122 sq m of conference space
  • Built in 2012
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Hong Kong Intl. Airport (HKG) (35.8 km / 22.2 mi)
  • Train station: Hong Kong Sheung Wan Station (1.2 km / 0.8 mi)

Room Amenities

Ibis Hong Kong Central And Sheung Wan offers 550 accommodations with safes and complimentary bottled water. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Hong Kong hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10 AM.

Le Bar - This bar serves lunch and dinner. Happy hour is offered.

TASTE - This café serves breakfast only.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Breakfast is not included in the Breakfast rates for children 12 years old and younger. An additional fee of HSD 77.55 applies to children. A fee of HKD 151.10 applies for additional adults.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Enhanced food service safety measures are in place.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: HKD 151.1 for adults and HKD 77.55 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis Hong Kong Central
  • ibis Hong Kong Central Sheung Wan
  • ibis Hong Kong Central Sheung Wan
  • ibis Sheung Wan
  • ibis Sheung Wan Hotel
  • ibis Sheung Wan Hotel Hong Kong Central
  • Sheung Wan ibis
  • Ibis Hong Kong Central & Sheung Wan Hotel
  • ibis Hong Kong Central Sheung Wan Hotel
  • ibis Hong Kong Central Sheung
  • ibis Hong Kong Central And Sheung Wan Hotel
  • ibis Hong Kong Central And Sheung Wan Hong Kong
  • ibis Hong Kong Central And Sheung Wan Hotel Hong Kong

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.