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Charterhouse Causeway Bay

3.5 star property
Hotel with a restaurant, 5-minute walk to Times Square Shopping Mall

Photo gallery for Charterhouse Causeway Bay

Signature Room
Bar (on property)
Fitness facility
Meeting facility
Junior Suite | Living area

Reviews

7.2 out of 10
Good

Popular amenities

  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View map
209-219 Wanchai Road, Wanchai, Hong Kong
  • Place, Wan Chai Road
    ‪1 min walk‬
  • Place, Times Square Shopping Mall
    ‪5 min walk‬
  • Place, Happy Valley Race Course
    ‪5 min walk‬
  • Airport, Hong Kong (HKG-Hong Kong Intl.)
    ‪32 min drive‬

Room options

View all photos for Business Room

Business Room

Business Room

Highlights

Air conditioning
TV
Blackout curtains
2 bedrooms
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
  • 16 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for S Signature

Signature Room

S Signature

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Economy Single Room, 1 Single Bed

Economy Single Room, 1 Single Bed

Economy Single Room, 1 Single Bed

Highlights

Air conditioning
TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Daily housekeeping
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room

7.8 out of 10
Good
(21 reviews)

Highlights

Air conditioning
TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Living area

Junior Suite

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Urban Studio

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Daily housekeeping
  • 26 sq m
  • Sleeps 4
  • 2 King Beds

Urban Studio Bunk

Highlights

Air conditioning
TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Daily housekeeping
  • 44 sq m
  • Sleeps 3
  • 1 Queen Bunk Bed

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About the area

Hong Kong Island

Charterhouse Causeway Bay puts you in the heart of Hong Kong Island, within a 20-minute stroll of popular places like Times Square Shopping Mall and Victoria Harbour. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, 陳家廚房, is open for lunch and dinner. Added amenities include free Wi-Fi in public areas, a gym and laundry facilities. .Attractions within a 30-minute walk of this 3.5-property class Wan Chai hotel include Hong Kong Convention and Exhibition Centre and Harbour City.

What's nearby

  • Wan Chai Road - 1 min walk - 0.1 km
  • Causeway Bay Shopping Plaza - 3 min walk - 0.3 km
  • Times Square Shopping Mall - 5 min walk - 0.4 km
  • Happy Valley Race Course - 5 min walk - 0.4 km
  • Hong Kong Convention and Exhibition Centre - 11 min walk - 1.0 km

Getting around

  • Tin Lok Lane Tram Stop - 2 min walk
  • Hong Kong Causeway Bay Station - 8 min walk
  • Hong Kong International Airport (HKG) - 38 min drive

Restaurants

  • ‪Lei Garden Restaurant 利苑酒家 - ‬2 min walk
  • ‪The Coffee Academics - ‬1 min walk
  • ‪Lounge by ch - ‬1 min walk
  • ‪The Gazebo Restaurant - ‬2 min walk
  • ‪Islamic Centre Canteen - ‬1 min walk

About this property

Charterhouse Causeway Bay

Hotel with a restaurant, 5-minute walk to Times Square Shopping Mall
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at Charterhouse Causeway Bay. The hotel can provide concierge services and limo/town car service.
  • 1 building
  • 294 guestrooms or units
  • 20 levels
  • Built in 1992
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Lift
  • Dining venue
Charterhouse Causeway Bay offers 294 accommodations with a safe and complimentary slippers. This Hong Kong Island hotel provides complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Best Western Hotel Causeway Bay
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • A restaurant

Restaurants on site

  • 陳家廚房

Things to do

  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 1992

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV

Food and drink

  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 2.7272 per cent will be charged

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts.

Property is also known as

Charterhouse Causeway
Charterhouse Causeway Bay
Charterhouse Causeway Bay Hong Kong
Charterhouse Causeway Bay Hotel
Charterhouse Causeway Bay Hotel Hong Kong
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong
Charterhouse Causeway Bay Hotel
Charterhouse Causeway Bay Hong Kong
Charterhouse Causeway Bay Hotel Hong Kong

Frequently asked questions

What is the cancellation policy at Charterhouse Causeway Bay?

Charterhouse Causeway Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Charterhouse Causeway Bay?

The closest beach to Charterhouse Causeway Bay is Hung Hom Promenade (2.6 km).

Is there a free airport shuttle available at Charterhouse Causeway Bay?

No, Charterhouse Causeway Bay does not offer an airport shuttle service.

Is there a bar or restaurant at Charterhouse Causeway Bay?

Yep, you can grab a meal at Charterhouse Causeway Bay's onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Charterhouse Causeway Bay?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Charterhouse Causeway Bay?

No, pets are not allowed.

Charterhouse Causeway Bay Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 247 out of 1005 reviews
Rating 8 - Good. 354 out of 1005 reviews
Rating 6 - Okay. 202 out of 1005 reviews
Rating 4 - Poor. 111 out of 1005 reviews
Rating 2 - Terrible. 91 out of 1005 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel budget price premium location
Stayed 5 nights in Aug 2025

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Avoid

The room was ok, the bed was comfy, but the room did feel incredibly dated. Normally these things wouldn't be a problem for me, however, I saw roaches on two separate occasions in my room, and when I called reception they didn't seem to care. Furthermore, after the hours of darkness, a large number of suspicious individuals, I believe to be prostitites, were around the hotel, and guessing from the noises, using it as a base of operations. I will not stay here again and can't recommend it
Stayed 2 nights in Aug 2025

8/10 Good

YU WEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient taking bus
Stayed 1 night in Aug 2025

6/10 Okay

Siew San

Liked: Staff & service
The refrigerator is not cold. Aircon can't adjust. Not cool enough
Stayed 3 nights in Jul 2025

8/10 Good

SOON LEE

Liked: Cleanliness, staff & service, amenities
1 Clean and nice 2 Good services
Stayed 3 nights in Jul 2025

4/10 Poor

Luis

Liked: Staff & service
Hotel staff were polite and helpful. The building is old.
Stayed 3 nights in May 2025

10/10 Excellent

sow

Stayed 1 night in Jun 2025

10/10 Excellent

danh, Brooklyn

Stayed 2 nights in Jun 2025

4/10 Poor

kin sun

Stayed 1 night in May 2025

6/10 Okay

kin sun

good location
Stayed 1 night in Jun 2025

4/10 Poor

Charlotte

Disliked: Cleanliness
There were some issues with the room when I arrived (it hadn’t been cleaned since the previous guest) and the key with the new room, which I appreciate is not really a big deal but overall it just seemed that the rooms were not clean. The cleaners also, on different days, hoovered the hallway early morning and asked to clean my room at 8.30am - which is odd considering there were hairs and dirt everywhere. Although the location is good and easy to get everywhere, the lack of cleanliness was an issue
Stayed 5 nights in May 2025

8/10 Good

Harriet Odlas

Travelled with family and small children
Liked: Cleanliness, staff & service
the sink was clogged,
Stayed 4 nights in Mar 2025

8/10 Good

Miyako

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth. I got complimentary room upgrade upon check in. Room was bit dated but clean and very comfortable. It was a shame I was only there for one night. I will happily use the hotel again if I get other opportunity.
Stayed 1 night in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Hong Kong it’s safe country Asian people all way good helping love to come back
Stayed 6 nights in Dec 2024

4/10 Poor

Hoi Yue

Travelled with family
Disliked: Amenities, property conditions & facilities
Take note their highest-priced Urban Studios are located on the 1st floor. Although the interior finishes were newly renovated, these rooms' fresh air intake is very close to the street level. We stayed a total of 7 nights and ended up changing rooms 3 times (all Urban Studios) because of cigarette smoke, sewer smells and restaurant grease exhaust being sucked into the rooms from street level. There were either staff taking breaks around midnight or guests who smoked before bedtime, so it was a nightly routine that cigarette smell would fill the room. By 9am every morning, the room would smell of grease exhaust from the bakeries and restaurants nearby. The only way to somewhat alleviate the odours was to crank up the air conditioner, which as others mentioned, does not provide heating in the winter. Expect strong cold drafts all over the room while sleeping. In addition, the rooms have exposed ceilings and as others mentioned, water flowing through the pipes can be heard throughout the night. There were also some loud bangs heard in the middle of the night which we suspected came from an in-house commercial laundry or garbage pickup. Floors and showers were generally clean, but not the platforms for the mattresses and large window sills. Take note the hotel is located in one of the oldest areas of Hong Kong Island. There are lots of tradeoffs for being located close to food and shopping in Causeway Bay. Multiple towels had holes in them.
Stayed 7 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Disliked: Staff & service

CHARTERHOUSE WANCHAI REVIEW

Great location being under 10 minutes walk to Times SQ and msny buses to Central right in front of the hotel is a plus. Will try the Signature Room on mext visit but not the high floors.The rating wàs for the old rooms if Signature Room which I have seen would be 5 Star rating.
Stayed 5 nights in Dec 2024

8/10 Good

Moshe

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
the room furniture as well all other equipment is older than my grand grand grand mom simply unpleasant to pay such price and feel like you are in bad guesthous
Stayed 1 night in Dec 2024

6/10 Okay

Eddie

Stayed 8 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

2/10 Terrible

Roshan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I encountered a disappointing experience during my stay. I want to clarify that the staff were all friendly and helpful, especially the cleaning staff, who were particularly accommodating. However, the hotel should prioritize addressing some fundamental issues, such as replacing worn carpets and ensuring that all cupboards are functional. Additionally, the absence of bedside charging points was inconvenient. It would be beneficial for the hotel management to concentrate on these basic maintenance standards.
Stayed 5 nights in Dec 2024

4/10 Poor

Anujin

Stayed 3 nights in Dec 2024

8/10 Good

Wing See

Travelled with family and small children
Disliked: Property conditions & facilities
Comfortable hotel close to many restaurants and walking distance to MTR. Has amazing mattress, but other facilities are worn out. Despite being in Wan Chai, the hotel is quiet. Baby cot is quiet small, only suitable for baby or toddler under 2.
Stayed 3 nights in Dec 2024

10/10 Excellent

Dorothy

Liked: Amenities
Absolutely fabulous. So wonderful. I loved everything about staying here. Treated like royalty. Will definitely return
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Stayed 1 night in Nov 2024

6/10 Okay

Gregory

Business traveller
Liked: Cleanliness
Disliked: Amenities
A good property at a good price but a few things that don’t take a lot to fix came up short: It was quite cool at night and on requesting an extra blanket they appear to have none… in an established HK hotel? The aircon didn’t heat and was loud. The room was near to the elevators and a constant humming could be heard. Otherwise the property was fine.
Stayed 4 nights in Dec 2024