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4.0 out of 5

"Comfortable hotel in good location. Nothing special but good clean rooms. Breakfast ok but expensive for its quality. " More

By a verified traveller on Fri 12 Apr 2019

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Hotel Description

A family-friendly stay in Hong Kong awaits you at Hotel Jen Hong Kong by Shangri-La. Within steps you'll find Victoria Harbour and University of Hong Kong within a 10-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour fitness center.

All rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and free bottled water.

The restaurant, Cafe Malacca, serves Malaysian cuisine and is open for breakfast, lunch, and dinner. Lobby Bar is the hotel's own lobby lounge, serving drinks along with light fare. Business amenities include a business center and limo/town car service. Additionally, you'll find free WiFi in public areas and a fitness center. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

Within a 30-minute walk of this 4-star Western District hotel, attractions include Hong Kong - Macau Ferry Terminal and Soho.

Superior City View Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$125* Per night/room 20 Mar. - 21 Mar.

Deluxe Harbour View Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe City View Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Club Mountain View Twin Room with Club Lounge Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Harbour View Twin Room with Club Lounge Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Harbour View Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Jen Hong Kong by Shangri-La ratings based on 13 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Jen Hong Kong by Shangri-La

Everyone (10) Couples (1) Family (2)
4 out of 5
Comfortable hotel in good location. Nothing special but good clean rooms. Breakfast ok but expensive for its quality.

Posted by on 12 Apr. 2019

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Comment from Hotel Management

16 Apr. 2019 by Hotel Jen Hong Kong

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

2 out of 5

room for improvement

Pros: convenient location, nice being amongst the locals
Cons: Be up front with your guests. Nothing more disappointing than arriving and not getting your request. I stayed at the Hilton hotel good service
I spent two nights at the hotel, Monday and Friday evenings. Upon booking I requested a kingsize bed and when I booked in on Monday I was given a queen bed. When I left on Monday I asked again for a kingsize bed when I returned on friday to be told there were none.

Posted by on 29 Apr. 2017

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Comment from Hotel Management

2 May 2017 by Hotel Jen Hong Kong

Thank you very much for staying with us and for sharing your feedback. We have taken note of your unpleasant experience and the fact that our team was unable to assign a king size bed room to you, even though you specifically reserved such room type at time of reservation. Please allow me to share with you that all requests including the room type (king-bedded or queen-bedded) are subject to the hotel’s availability upon your arrival at the hotel. We sincerely apologize for any inconvenience caused. We look forward to the pleasure of welcoming you back in the near future. Best regards, Michel Scheffers General Manager

4 out of 5

Nice Hotel

Pros: MTR next to hotel. Shops close by. Friendly staff.
Cons: Small room, but I guess that's Hong Kong for you. Slow elevators, when your waiting for an elevator it fells like your waiting a long time.
Location: Shops HKU MTR
The Hotel is in a convenient location. There is a MTR entrance is right next to it, a number of eateries and supermarkets walking distance from the front door.

Posted by , from Perth WA on 21 Sep. 2016

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Comment from Hotel Management

28 Dec. 2016 by David Preisig, General Manager

Thank you very much for staying with us and for sharing your feedback. We are happy to read that you generally enjoyed the stay. We look forward to the pleasure of welcoming you back in the near future.

4 out of 5

Excellent hotel in Hong Kong

We really enjoyed our stay. Hotel nice and clean. We will definately visit Hong Kong at stay there again. Location Abit of an issue if you want to be closer to town as such

Posted by , from Canberra on 27 Dec. 2015

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3 out of 5

Comfortable hotel

Comfortably hotel, good staff & food at club lounge & restaurant. Our only issue was the location as hard to get taxi's & the area does not have good bars & restaurants close by, with traffic if could take about 30 mins to get to popular parts of the island & surrounding area's.

Posted by on 15 Nov. 2015

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5 out of 5

A very good hotel, but a rundown neighburhood

Pros: The staff
Cons: The finishing touches
Location: Very accessible by the MTR and cabs. HK Central is only 3 MTR stops away. Good cheap dining all around. Some neighbouring buildings are seedy.
The hotel has been refurbished but the makeover cut corners, particularly in the bathroom. Facilities are good but the final touches are missing leaving it still a bit tired looking. The staff are terrific and service is amazing. A pity they had not spent that little bit extra to make the rejuvenation and rebranding stick.

Posted by , from N NSW on 4 Aug. 2015

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4 out of 5
Pros: GREAT Staff
Cons: Distance to MTR
Location: Reasonable access
Facilities: Nice ; Service: Outstanding; Cleanliness: Pleasant; Western breakfast is very basic

Posted by , from Australia - QLD - Gold Coast on 1 Jun. 2014

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4 out of 5
Pros: Service of the staff
Cons: Location is a little out of town
Location: Reasonable access
Facilities: Nice ; Value: Average price, For HK it is reasonable; Cleanliness: Delightful; lot of real local shops and biz

Posted by , from Singapore on 18 Feb. 2014

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5 out of 5
Pros: Friendly helpful staff - great pool area on rooftop
Cons: Bit out of the way
Cleanliness: Hair in bath - not mine;

Posted by , from Australia - NSW - Sydney on 1 Sep. 2013

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4 out of 5
Pros: Good customer service
Cons: Accessibility
Location: Reasonable access
Facilities: Modern, Nice ; Value: Affordable; Service: Good, Friendly, Courteous; Cleanliness: Pleasant;

Posted by , from China on 23 Apr. 2013

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About the Hotel Jen Hong Kong by Shangri-La

Location 508 Queens Road West, Hong Kong,

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 16 December to 07 March:

  • Swimming pool

Property Features

Hotel Jen Hong Kong by Shangri-La offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. A business center and limo/town car service are available. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 1033 square feet (96 square meters). The family-friendly Hotel Jen Hong Kong by Shangri-La also features tour/ticket assistance, dry cleaning/laundry services, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 1033 sq ft of conference space
  • 96 sq m of conference space
  • Dining venue
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Elevator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Hong Kong (HKG-Hong Kong Intl.) (36 km / 22.4 mi)
  • Train station: Hong Kong Central Station (3.5 km / 2.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Air-conditioned accommodations at Hotel Jen Hong Kong by Shangri-La offer complimentary bottled water. LCD televisions come with premium cable channels. Guests can surf the web using the complimentary wired and wireless Internet access. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available.

  • Separate bedroom
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Cafe Malacca - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Club Lounge - This rooftop bar overlooks the ocean. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Guests under 16 years old are not allowed in the swimming pool or fitness facility.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available from 11:30 AM to 4:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Airport transportation is offered from 11:30 AM to 4:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 350.0 per night.
  • Free cribs (infant beds)!

Policies

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited.

  • Car not required
  • One child stays free
  • Debit cards not accepted
  • UnionPay
  • Events/parties not allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 195.80 for adults and HKD 97.90 for children (approximately)
  • Airport shuttle fee: HKD 140 per person (one-way)
  • Self parking fee: HKD 350 per night
  • Rollaway bed fee: HKD 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hong Kong Traders
  • Hong Kong Traders Hotel
  • Traders Hong Kong
  • Traders Hong Kong Hotel
  • Traders Hong Kong Shangri-La
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You should know

  • Hotel Jen Hong Kong by Shangri-La offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.

Promotions

Club Level Benefits


Book a stay in a Club level room category and receive the following benefits: Club Lounge access with express personalized check-in and check-out service; complimentary breakfast, afternoon snacks, and evening cocktails at the 28th-floor Club Lounge; complimentary in-room WiFi; free use of the fitness center and seasonal rooftop outdoor swimming pool; complimentary scheduled city shuttle bus service to MTR Hong Kong Station; and complimentary PressReader access (more than 2,500 newspapers and magazines) via hotel WiFi.


Must book Club level room category to receive benefits. Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.