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JEN Hong Kong by Shangri-La

4.0 star property

Photo gallery for JEN Hong Kong by Shangri-La

Executive lounge
In-room dining
Exterior
1 bedroom, in-room safe, desk, blackout curtains
Seasonal outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
The current price is AU$207
includes taxes & fees
9 Mar - 10 Mar

Explore the area

View map
508 Queens Road West, Western District, Hong Kong
  • Place, University of Hong Kong
    ‪3 min walk‬
  • Place, Hong Kong - Macau Ferry Terminal
    ‪2 min drive‬
  • Place, Soho
    ‪2 min drive‬
  • Airport, Hong Kong (HKG-Hong Kong Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe City View Queen Room

Deluxe City View Queen Room

Deluxe City View Queen Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Queen Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Queen Room

9.2 out of 10
Wonderful
(16 reviews)
  • Harbour view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

Superior City View Queen Room

Superior City View Queen Room

8.6 out of 10
Excellent
(32 reviews)
  • City view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Harbour View

Club Room, 1 Queen Bed, Harbour View

Club Room, 1 Queen Bed, Harbour View

  • Harbour view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Twin Room

8.0 out of 10
Very good
(2 reviews)
  • Harbour view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior City View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Superior City View Twin Room

9.2 out of 10
Wonderful
(21 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Twin Room, Harbour View

1 bedroom, in-room safe, desk, blackout curtains

Club Twin Room, Harbour View

8.0 out of 10
Very good
(2 reviews)
  • Harbour view
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

Hong Kong Island

JEN Hong Kong by Shangri-La places you in the centre of Hong Kong Island, within a 30-minute stroll of Victoria Harbour and Hong Kong - Macau Ferry Terminal. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Cafe Malacca, serves Malaysian cuisine and is open for breakfast, lunch and dinner. Lobby Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour gym and seasonal outdoor swimming pool. 1033 square feet (96 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of limited parking. .With a stay at this 4-property class Central & Western District hotel, you'll be 2.2 km (1.4 mi) from Soho and 2.7 km (1.7 mi) from Lan Kwai Fong.

What's nearby

  • University of Hong Kong - 3 min walk - 0.3 km
  • Victoria Harbour - 2 min drive - 1.7 km
  • Hong Kong - Macau Ferry Terminal - 2 min drive - 1.7 km
  • Soho - 2 min drive - 2.1 km
  • Lan Kwai Fong - 2 min drive - 2.5 km

Getting around

  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong International Airport (HKG) - 31 min drive

Restaurants

  • ‪Café Malacca - ‬1 min walk
  • ‪McDonald's 麥當勞 - ‬1 min walk
  • ‪Baan Thai - ‬2 min walk
  • ‪Fineprint - ‬2 min walk
  • ‪Tai O Café Kitchen - ‬1 min walk

About this property

JEN Hong Kong by Shangri-La

JEN Hong Kong by Shangri-La offers its guests a 24-hour fitness centre and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 1033 square feet (96 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly JEN Hong Kong by Shangri-La.

This 4-star Hong Kong Island hotel is smoke free.

  • 283 guestrooms or units
  • 28 levels
  • Conference rooms
  • 1033 sq ft of conference space
  • 96 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
JEN Hong Kong by Shangri-La offers 283 accommodations with a safe and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include a shower, slippers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: HKD 238 for adults and HKD 238 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Malacca
  • Club Lounge
  • Lobby Bar

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,033 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 28 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
Due to hotel renovations, the Club Lounge, rooftop pool, and fitness centre are closed starting from early August 2025 to late March 2026. Dates are subject to change.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The property will be renovating from 28 August 2025 to 31 March 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Selected guestrooms
  • Swimming pool

Alternative facilities will be available off-site during the renovation.

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately HKD 238 for adults and from HKD 238 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts.

We should mention

  • The seasonal pool will open in June and close in August.
  • Pool access available from 7:30 AM to 7:30 PM
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong Shangri-La
Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
Hotel Hotel Jen Hong Kong by Shangri-La
Hotel Jen Hong Kong by Shangri-La Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong
Hotel Jen Hong Kong by Shangri La
Hotel Jen Shangri-La
Jen Shangri-La

Frequently asked questions

What is the cancellation policy at JEN Hong Kong by Shangri-La?

JEN Hong Kong by Shangri-La offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JEN Hong Kong by Shangri-La?

As of 2 Mar 2026, prices found for a 1-night stay for 2 adults at JEN Hong Kong by Shangri-La on 9 Mar 2026 start from 207.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JEN Hong Kong by Shangri-La?

Onsite parking is limited.

Are there any beaches close to JEN Hong Kong by Shangri-La?

The closest beach to JEN Hong Kong by Shangri-La is Hung Hom Promenade (5.6 km).

Does JEN Hong Kong by Shangri-La have a pool?

JEN Hong Kong by Shangri-La has a seasonal outdoor pool. The pool is open 7:30 AM to 7:30 PM (Seasonal outdoor pool open from June to August). The property will be renovating the swimming pool from August 28 2025 until March 31 2026 (completion date subject to change).

Does JEN Hong Kong by Shangri-La serve breakfast?

Yep, buffet breakfast is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at JEN Hong Kong by Shangri-La?

No, JEN Hong Kong by Shangri-La does not offer an airport shuttle service.

Is there a bar or restaurant at JEN Hong Kong by Shangri-La?

Yep, they've got a lounge bar and an onsite restaurant that serves Malaysian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at JEN Hong Kong by Shangri-La?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at JEN Hong Kong by Shangri-La?

No, pets are not allowed.

JEN Hong Kong by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 523 out of 1000 reviews
Rating 8 - Good. 357 out of 1000 reviews
Rating 6 - Okay. 75 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Peter Kwok Wah

Stayed 7 nights in Nov 2025

8/10 Good

How Lieh

Liked: Cleanliness, staff & service
Hotel overall looks old but currently undergoing renovation
Stayed 3 nights in Nov 2025

8/10 Good

Siu Wing, richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Good food. Good service and Good house keeping service. I will be
Stayed 2 nights in Nov 2025

10/10 Excellent

king man

Liked: Cleanliness, property conditions & facilities
Clean room Helpful reception staff
Stayed 6 nights in Oct 2025

10/10 Excellent

Nowin

Liked: Cleanliness, staff & service, amenities
Nice location. Clean, staff were nice.
Stayed 2 nights in Oct 2025

6/10 Okay

Dan

Liked: Cleanliness
Good firm mattress, house keeping staff excellent, great location for authentic HK food around the hotel, and within walking distance to hiking trails, 2 minutes to MTR station.
Stayed 4 nights in Oct 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was undergoing renovations, so some amenities were not available, but staff were helpful and friendly, room was spacious for Hong Kong and comfortable. Would come again.
Stayed 5 nights in Oct 2025

2/10 Terrible

Joe

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast was way out of price rang and they didn’t clean room on last day for some reason
Stayed 3 nights in Oct 2025

10/10 Excellent

YU

Liked: Cleanliness, staff & service, property conditions & facilities
clean room nice staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 5 nights in Sep 2025

10/10 Excellent

Eng Lam

Liked: Cleanliness, staff & service
Yes
Stayed 3 nights in Sep 2025

6/10 Okay

Mark

Disliked: Amenities, property conditions & facilities
Tired and poor services. Sad public areas and poor food.
Stayed 3 nights in Sep 2025

8/10 Good

Lara

Travelled with family
Liked: Cleanliness, staff & service
Really friendly reception person. Room was clean and had all we needed. Excellent buffet breakfast with great selection and nice area to eat in with great outdoor light. Really friendly staff. Unfortunately pool is closed, temporary gym set up in a room was helpful.
Stayed 4 nights in Sep 2025

6/10 Okay

Darashaw

Liked: Cleanliness, staff & service
I have stayed here before and really liked it, but this time because of the renovation work and no gym or swimming pool it wasn’t up to its usual standard.
Stayed 1 night in Aug 2025

6/10 Okay

Darashaw

Liked: Cleanliness, staff & service
Nice hotel but due to renovation work it was noisy. Missed using the gym & pool.
Stayed 2 nights in Aug 2025

8/10 Good

Richard, New York

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice room, if a bit small. A drag that so much of the hotel was closed due to repairs.
Stayed 1 night in Aug 2025

10/10 Excellent

Shijian, S. Hamilton

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 6 nights in May 2025

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 3 nights in May 2025

8/10 Good

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay

Conveniently located near MTR and surrounded by eateries. Not the most modern rooms but very clean and comfortable. An in-room Nespresso machine would have been great. Staff were helpful and cheerful throughout with special mention to Benjamin, Leon and Sharon.
Stayed 4 nights in Jul 2025

10/10 Excellent

Anup

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Excellent location. Great amenities. good views. Comfortable room. Close to metro and tram station. Groceries and mom and pop restaurants closeby.
Stayed 6 nights in Jun 2025

8/10 Good

Narae

Stayed 2 nights in Jun 2025

8/10 Good

Sui Ping

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
JEN is a very nice hotel. I loved the convenience for getting around the city by MTR (the subway). When you get out of the exit, JEN is right around the corner. The neighborhood has almost everything such as dim sum take out, market, fast food restaurants, doctors, supermarket etc. The only Malaysian restaurant is on the 2/F. The foods and service are pretty good. There is a lounge, swimming pool and gym on the top floor. You may enjoy the excellent harbor view while you are working out. This is my 3rd time to stay in JEN. For sure will do it again when I come to visit my family next time.
Stayed 8 nights in Jun 2025

8/10 Good

Glenn, san fran

Liked: Staff & service, amenities, property conditions & facilities
A Ok. Subpar buffet breakfast for 4 star hotel, but Excellent service. Pastries/Danish taste about a week old
Stayed 3 nights in Jun 2025

2/10 Terrible

Sui Ping

Stayed 6 nights in Jun 2025

10/10 Excellent

Mayah

Business traveller
Liked: Room comfort
Billy was amazing! I stayed 6 nights and he made sure my stay was as comfortable as possible!
Stayed 6 nights in Jun 2025