Accommodation in Hàng Bồ

Hotel location is great, walking distance to major tourist attractions in Hanoi. But what made us Hanoi stay most comfortable and fun were hotel staff especially front staff Anna was so helpful and friendly. It was our first time in Hanoi but she showed us the point of interests on the map and how to get there. BF buffet was great and all other staff were also helpful and tour arrangement were great too. They made us love Hanoi and want to comeback here and of course stay in Lotus Boutique Hotel. Thank you so much for great hospitality.

In the heart of the old quarter, friendly staff, good size room with balcony

We had the pleasure of staying at this Hotel for 3 nights As a 4star hotel it punches well above it’s weight Firstly it’s greatest attribute are their staff At all levels. From the cleaner the doorman the waiting staff in restaurants & bar & the eloquent front of house guest relations could all not be kinder The rooms are beautifully appointed. We had a deluxe room on the 4th floor with a small balcony to view the busy street below in the old quarter. A small downside is it can be a bit noisy from the street, due to being in the heart of the old quarter, the sound deadening helps. The rooms are beautifully appointed & in particular the beds & bedding. The best I’ve ever experienced in comfort & a sanctuary of a busy day out in the frenetic quarter A plus & minus for the bathrooms. Whilst very elegant & well appointed the shower can spray into general area & make marble floor slippery. For the first few days we accepted this, due to so many pluses within hotel, however on the last night a slip became a little treacherous. We chose to make a complaint & the Hotel & staff were right onto it with many apologies. Well exceeding our expectations the management made a point of extending our room stay for a late check out into the early evening due to our inconvenience & knowing full well we had a late evening train connection This to us was the epitome of customer service, well exceeding our expectations. Special Mention to Hazel & Aubrey on front desk for making this happen