A day of pampering can include massages, body wraps, and body scrubs along with access to the sauna and spa tub. The restaurant, Pacifica, serves international cuisine and is open for breakfast, lunch, and dinner. Song Hong Bar is the hotel's own lobby lounge, serving drinks along with lunch and light fare. Enjoy the indoor swimming pool, 24-hour gym, and sauna. Additionally, you'll find free WiFi in public areas, a conference center, and a coffee shop/cafe. Each morning buffet breakfast is available. There's also free valet parking, along with the convenience of an airport shuttle.
With a stay at this 5-star Ba Dinh hotel, you'll be 2.8 km (1.8 mi) from Hoan Kiem Lake.
21 Jul. 2019 by Andrew Kim
Dear Valued Guest, Thank you so much for choosing Pan Pacific Hanoi and sharing your comments. We hope that we will have the opportunity to continue and still impress you on your return. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
19 Mar. 2018 by Marc Emmanuel
Dear Michele, Thank you for leaving your feedback after staying at our Pan Pacific Hanoi. We are delighted to hear that you enjoyed your stay with us and had a wonderful time in Hanoi. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to have you with us soon again. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi
10 Jul. 2014 by
Dear Mr. Soh, Thank you for taking the time to review your last stay on Wotif.com. At Sofitel, we take pride in ensuring our guests satisfaction; therefore your feedback is very important to us. Please do not hesitate to communicate us more information concerning your experience in our hotel, they will give us precious information and the opportunity to better serve you, we hope in a near future. Sincerely, Antoine M. Lhuguenot General Manager
21 Sep. 2013 by
Dear Solo, Thank you for your ratings. It was a pleasure welcoming you at Sofitel Plaza Hanoi. We are delighted to learn that you had a pleasant stay with us and hope that you will choose our hotel again for your next visit. Yours sincerely, Antoine M. Lhuguenot Hotel General Manager
11 Sep. 2013 by
Dear Luke, Thank you for staying with us. It was a pleasure having you here at Sofitel Plaza Hanoi. We hope to have the opportunity to welcome you back soon. Yours sincerely, Antoine M. Lhuguenot. Hotel General Manager
8 Aug. 2013 by
Dear GEOFFREY Darker, We are delighted to hear that you had a great experience with us at Sofitel Plaza Hanoi. Your kind comments in regards to our staff and their services are much appreciated, and I will surely pass them on to the team. We thank you for staying with us and look forward to welcoming you back soon in the not too distant future. Yours sincerely, Antoine M. Lhuguenot Hotel General Manager
16 Apr. 2013 by
Dear Peter Makris, Bonjour! Thank you very much for your great comment following your recent stay at Sofitel Plaza Hanoi. Your kind feedbacks in regards to our facilities and services are much appreciated! I am so delighted that you enjoyed your stay, and I do hope that your next visit with us will be as pleasing as the previous one. Yours sincerely, Antoine M. Lhuguenot, Hotel General Manager
Pan Pacific Hanoi offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 13143 square feet (1221 square meters) and includes a conference center. A 24-hour fitness center, a rooftop terrace, and spa services are also featured at the luxury Pan Pacific Hanoi. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Hanoi hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Free self parking , Free valet parking
Pan Pacific Hanoi offers 273 accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy buffet breakfast daily.
Pacifica - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Ming - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Song Hong Bar - This lobby lounge specializes in international cuisine and serves lunch and light fare. Open daily.
Summit Lounge - This rooftop bar specializes in international cuisine. Open daily.
Late night fare is available from 24-hour room service.
Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Pan Pacific Hanoi offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.