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Hotel Description

A luxury stay in the heart of Hanoi awaits you at Pan Pacific Hanoi. Within steps you'll find West Lake and Tran Quoc Pagoda within a 10-minute stroll. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

A day of pampering can include massages, body wraps, and body scrubs along with access to the sauna and spa tub. The restaurant, Pacifica, serves international cuisine and is open for breakfast, lunch, and dinner. Song Hong Bar is the hotel's own lobby lounge, serving drinks along with lunch and light fare. Enjoy the indoor swimming pool, 24-hour gym, and sauna. Additionally, you'll find free WiFi in public areas, a conference center, and a coffee shop/cafe. Each morning buffet breakfast is available. There's also free valet parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Ba Dinh hotel, you'll be 2.8 km (1.8 mi) from Hoan Kiem Lake.

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$158* Per night/room 5 Feb. - 6 Feb.

Premier Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pan Pacific Hanoi ratings based on 16 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pan Pacific Hanoi

Everyone (6) Couples (9) Family (1)
5 out of 5
Breakfast was delicious and staff very helpful. We had a wonderful stay.

Posted by on 30 Jun. 2019

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Comment from Hotel Management

21 Jul. 2019 by Andrew Kim

Dear Valued Guest, Thank you so much for choosing Pan Pacific Hanoi and sharing your comments. We hope that we will have the opportunity to continue and still impress you on your return. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi

4 out of 5

Rooftop Bar, Large Pool, Great Patisserie

A great hotel only 5- 10 from the hustle of Hanoi. The staff are excellent especially the concierge who watches for taxis overcharging, great for tourists. This motel is busy but their is plenty of room and service so you don’t feel crowded . The main lobby is large with quiet corners for a chat or people watching. An excellent patisserie on site. Also visit the roof top bar for spectacular views of Hanoi. An extra large pool and gym facilities are also available. Thankyou a wonderful stay.

Posted by , from australia on 19 Mar. 2018

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Comment from Hotel Management

19 Mar. 2018 by Marc Emmanuel

Dear Michele, Thank you for leaving your feedback after staying at our Pan Pacific Hanoi. We are delighted to hear that you enjoyed your stay with us and had a wonderful time in Hanoi. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to have you with us soon again. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

3 out of 5

Not really close to anything. taxi use required

The hotel changed over the day after I arrived. Room keys and Internet had to change over. Foyer being renovated which was inconvenient. The hotel is simply too isolated from the action. It's comfortable and staff are great but you will need to taxi to most places.

Posted by , from Vic on 3 Oct. 2016

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5 out of 5
Pros: The service
Service: Flawless, Remarkable, Go the extra mile;

Posted by , from Australia - SA - Adelaide on 1 Aug. 2014

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3 out of 5
Pros: Chinese restaurant and rooftop bar
Cons: Spa services and pool was old and tiles were grimy
Location: Close to everything, Good views
Facilities: Tired, Nothing special, Old; Value: Acceptable price; Service: Inferior; Cleanliness: Hygienic , Tidy, Clean;

Posted by , from Australia - VIC - Melbourne on 22 Jul. 2014

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4 out of 5
Pros: Lake view
Cons: Brassiere food
Location: Reasonable access
Facilities: Nice ; Value: Moderate; Service: Sufficient; Cleanliness: Pleasant;

Posted by , from Australia - NSW - Sydney on 10 Jul. 2014

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Comment from Hotel Management

10 Jul. 2014 by

Dear Mr. Soh, Thank you for taking the time to review your last stay on Wotif.com. At Sofitel, we take pride in ensuring our guests satisfaction; therefore your feedback is very important to us. Please do not hesitate to communicate us more information concerning your experience in our hotel, they will give us precious information and the opportunity to better serve you, we hope in a near future. Sincerely, Antoine M. Lhuguenot General Manager

5 out of 5
Pros: Service, cleanliness, facilities
Cons: Nothing!
Location: Perfect, Wonderful, Outstanding
Facilities: Brand new, Top of the line, Outstanding; Value: Great deal, Bargain, Fantastic; Service: Flawless, Go the extra mile, Phenomenal; Cleanliness: Spotless, Gleaming, Pristine;

Posted by , from Australia - NSW - Sydney on 21 Sep. 2013

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Comment from Hotel Management

21 Sep. 2013 by

Dear Solo, Thank you for your ratings. It was a pleasure welcoming you at Sofitel Plaza Hanoi. We are delighted to learn that you had a pleasant stay with us and hope that you will choose our hotel again for your next visit. Yours sincerely, Antoine M. Lhuguenot Hotel General Manager

5 out of 5
Pros: Customer Service and room facilities
Cons: Slightly out of city
Location: Close to everything, Good views
Facilities: Top of the line, Outstanding; Value: Bargain, Fantastic, Amazing; Service: Flawless, Remarkable, Outstanding; Cleanliness: Spotless, Immaculate; Highly recommend and would return without hesitation,

Posted by , from Australia - NSW - Sydney on 11 Sep. 2013

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Comment from Hotel Management

11 Sep. 2013 by

Dear Luke, Thank you for staying with us. It was a pleasure having you here at Sofitel Plaza Hanoi. We hope to have the opportunity to welcome you back soon. Yours sincerely, Antoine M. Lhuguenot. Hotel General Manager

5 out of 5
Pros: The staff and service was amazing
Cons: I had to leave ?very sad
Location: Outstanding
Facilities: State of the art; Value: Fantastic; Service: Phenomenal; Cleanliness: Immaculate; the location was fantastic,the views amazing,the whole experience was brilliant

Posted by , from Australia - VIC - Melbourne on 8 Aug. 2013

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Comment from Hotel Management

8 Aug. 2013 by

Dear GEOFFREY Darker, We are delighted to hear that you had a great experience with us at Sofitel Plaza Hanoi. Your kind comments in regards to our staff and their services are much appreciated, and I will surely pass them on to the team. We thank you for staying with us and look forward to welcoming you back soon in the not too distant future. Yours sincerely, Antoine M. Lhuguenot Hotel General Manager

5 out of 5
Pros: Exceptionally high standard of service. Great rooms, food,& location.

Posted by , from Australia - VIC - Melbourne on 16 Apr. 2013

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Comment from Hotel Management

16 Apr. 2013 by

Dear Peter Makris, Bonjour! Thank you very much for your great comment following your recent stay at Sofitel Plaza Hanoi. Your kind feedbacks in regards to our facilities and services are much appreciated! I am so delighted that you enjoyed your stay, and I do hope that your next visit with us will be as pleasing as the previous one. Yours sincerely, Antoine M. Lhuguenot, Hotel General Manager

Property Features

Pan Pacific Hanoi offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 13143 square feet (1221 square meters) and includes a conference center. A 24-hour fitness center, a rooftop terrace, and spa services are also featured at the luxury Pan Pacific Hanoi. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 1 building
  • 273 guestrooms or units
  • 20 levels
  • 2 dining venues
  • 2 bars or lounges
  • 13143 sq ft of conference space
  • 1221 sq m of conference space
  • Built in 1998
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Train station: Hanoi Long Bien Station (1.6 km / 1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Pan Pacific Hanoi offers 273 accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Pacifica - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Ming - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Song Hong Bar - This lobby lounge specializes in international cuisine and serves lunch and light fare. Open daily.

Summit Lounge - This rooftop bar specializes in international cuisine. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Body wraps
  • Body scrubs
  • Sauna in spa
  • Spa tub in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pan Pacific Hanoi offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 50 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Pan Pacific Hanoi

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Children stay free
  • Service animals not allowed
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free: Maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 10 for children (approximately)
  • Airport shuttle fee: USD 75 per vehicle (one way)
  • Rollaway bed fee: USD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Hanoi Plaza
  • Sofitel Hotel Hanoi Plaza
  • Pan Pacific Hanoi Hotel
  • Accor Plaza Hanoi
  • Hanoi Sofitel
  • Sofitel Hanoi
  • Sofitel Plaza Hanoi Hotel Hanoi
  • Sofitel Plaza Hanoi Hotel
  • Pan Pacific Hanoi Hotel
  • Pan Pacific Hanoi Hanoi
  • Pan Pacific Hanoi Hotel Hanoi

You should know

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.