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Pan Pacific Hanoi

5.0 star property
Luxury lakefront hotel, walk to West Lake

Choose dates to view prices

Photo gallery for Pan Pacific Hanoi

Front of property - evening/night
Indoor pool, pool loungers
Outdoor banquet area
View from room
2 restaurants, breakfast, lunch, dinner served; international cuisine
Reviews
8.8

Excellent

Popular amenities

  • Spa
  • Pool
  • Breakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
1 Thanh Nien Road, Ba Dinh District, Hanoi
  • Popular LocationWest Lake1 min walk
  • Popular LocationHo Chi Minh Mausoleum2 min drive
  • Popular LocationHoan Kiem Lake4 min drive
  • AirportHanoi (HAN-Noi Bai Intl.)31 min drive

Room options

View all photos for Premier Room Lake View, 1 King Bed

View from room

Premier Room Lake View, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
  • 35 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

View from room

Studio Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Room, 1 King Bed

View from room

Club Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Club, 2 Single Beds

Pacific Club, 2 Single Beds

Pacific Club, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite

Minibar, in-room safe, desk, blackout curtains

Premier Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Minibar, in-room safe, desk, blackout curtains

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 King Bed and 2 Single Beds

Similar properties

Room
InterContinental Hanoi Westlake, an IHG Hotel
Pool
Spa
Kids pool
Parking included
4.5 out of 5, Wonderful, (1002)
The price is AU$262
for 1 night
includes taxes & fees
30 May - 31 May
InterContinental Hanoi Westlake, an IHG Hotel

About the area

Hanoi

A luxury stay in the heart of Hanoi awaits you at Pan Pacific Hanoi. Within a 5-minute stroll you'll find West Lake and Ho Chi Minh Mausoleum within a 30-minute walk. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, Pacifica, serves international cuisine and is open for breakfast, lunch and dinner. Song Hong Bar is the hotel's own lobby lounge, serving drinks along with lunch and light fare. Enjoy the indoor swimming pool, 24-hour gym, sauna and pool loungers. 13143 square feet (1221 square metres) of event facilities include 6 meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6 AM and 10 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Ba Dinh hotel include Dong Xuan Market and O Quan Chuong.

What's nearby

  • West Lake - 1 min walk
  • Ho Chi Minh Mausoleum - 2 min drive
  • Dong Xuan Market - 2 min drive
  • Hanoi Old Town Night Market - 4 min drive
  • Hoan Kiem Lake - 4 min drive

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Ga Co Loa Station - 15 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 32 min drive

Restaurants

  • Bảo Oanh - Cafe & Kem Dừa - 2 min walk
  • Moichi Pancakes - 2 min walk
  • Summit Lounge at Sofitel Plaza Hanoi - 1 min walk
  • Sofitel Plaza Hotel - 1 min walk
  • Bánh Tôm Hồ Tây - 1 min walk

About this property

Pan Pacific Hanoi

Luxury lakefront hotel, walk to West Lake
Pan Pacific Hanoi offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 13143 square feet (1221 square metres) and includes a conference centre. A 24-hour fitness centre, a rooftop terrace, and spa services are also featured at the luxury Pan Pacific Hanoi. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 1 building
  • 273 guestrooms or units
  • 20 levels
  • 2 dining venues
  • 2 bars or lounges
  • 13143 sq ft of conference space
  • 1221 sq. m of conference space
  • Built in 1998
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Coffee shop
Pan Pacific Hanoi offers 273 accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Malay, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ming
  • Pacifica
  • Song Hong Bar
  • Summit Lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre (13,143 square foot of space)

Outdoors

  • Barbecue grill
  • On a lake
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 20 floors
  • Ballroom
  • Biodegradable drinking straws available
  • Building
  • Built in 1998
  • Designated smoking areas
  • No plastic drinking straws

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pan Pacific Hanoi

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 50 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 for adults and from USD 10 for children
  • Airport shuttle fee: USD 75 per vehicle (one way)
  • Rollaway bed fee: USD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Pan Pacific Hanoi?

Pan Pacific Hanoi offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pan Pacific Hanoi?

As of 16 May 2024, prices found for a 1-night stay for 2 adults at Pan Pacific Hanoi on 8 June 2024 start from AU$186.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pan Pacific Hanoi?

Yep, Pan Pacific Hanoi has a free self car park and free valet parking.

Is there a spa on site at Pan Pacific Hanoi?

Yep, there is an onsite spa at Pan Pacific Hanoi. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Pan Pacific Hanoi have a pool?

Pan Pacific Hanoi has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Pan Pacific Hanoi?

Pan Pacific Hanoi features a full-service spa, an indoor pool and 2 restaurants.

Is Pan Pacific Hanoi family-friendly?

You bet! With amenities such as supervised childcare and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Pan Pacific Hanoi is a hit with families.

Does Pan Pacific Hanoi serve breakfast?

Sure does, buffet brekkie is on offer daily from 6 AM to 10 AM.

Is there a free airport shuttle available at Pan Pacific Hanoi?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Pan Pacific Hanoi?

Yep, you can grab a meal at Pan Pacific Hanoi's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Pan Pacific Hanoi?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Pan Pacific Hanoi?

No, pets and service animals are not allowed.

Pan Pacific Hanoi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 458 out of 849 reviews" "
Rating 8 - Good. 295 out of 849 reviews" "
Rating 6 - Okay. 65 out of 849 reviews" "
Rating 4 - Poor. 21 out of 849 reviews" "
Rating 2 - Terrible. 10 out of 849 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

MANH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Jan 2024

6/10 Okay

Maryna

Travelled with group
Liked: Staff & service, room comfort
I stayed at this hotel twice this year, first tine experience was good second time I wasn’t happy. There were some black hair on my bathtub when I checked in. Duvet cover had a hole, shower faucet was not attached to the wall property. I also went for a massage with a friend at the hotel and both of us were not happy with the way the massage was done, it wasn’t professional, the day before in old town for half price we got a better quality massage. I rate this hotel 4 star.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer services, within walking distances to places and facilities clean.
Stayed 1 night in Dec 2023

8/10 Good

Marcia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Trung, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were polite and professional. The area is a short distance from a lot of attraction. We enjoyed our quiet and private stay there
Stayed 1 night in Sep 2023

8/10 Good

ITO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Aug 2023

8/10 Good

Mainul

Liked: Cleanliness, staff & service, property conditions & facilities
Price reasonable good break fast
Stayed 4 nights in Aug 2023

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally helpful my stomach wasnt feeling so great and they gave us a free late check out which really was so nice. The property is amazing, the spa is lovely and all facilities are kept to a high standard of excellence
Stayed 3 nights in Aug 2023

10/10 Excellent

Lisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Jimi Sauw-Yoeng

Stayed 6 nights in Jun 2023