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4.7 out of 5

"The Metropole Hotel is essentially two hotels next to each other, the old and the new. The new is very nice and the old is a bit tired. For the price ... " More

By a verified traveller on Sat 14 Jul 2018

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Hotel Description

Sofitel Legend Metropole Hanoi places you in the center of Hanoi, connected to a shopping center and within a short 5-minute stroll of Hoan Kiem Lake and Hanoi Opera House. Highlights at this luxury hotel include 3 restaurants, 3 bars/lounges, and a full-service spa.

All 364 soundproofed rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and fireplaces. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include bathrobes and slippers, while pillowtop beds and premium bedding invite a good night's rest. DVD players, in-room childcare, and down comforters are also available.

A day of pampering at Le Spa du Metropole can include body scrubs and aromatherapy. The fine-dining restaurant, Le Beaulieu Restaurant, is open for breakfast, brunch, lunch, and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool, nightclub, health club, and spa tub. A conference center, a business center, and limo/town car service are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a sauna, and free childcare. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also the convenience of an airport shuttle.

Places within a 15-minute walk of this 5-star Hoan Kiem hotel include Ngoc Son Temple and Thang Long Water Puppet Theatre.

Luxury Twin Room, 2 Single Beds (Historical Wing)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Grand Premium Room King Bed (Opera Wing, Club Metropole)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Twin Room, 2 Single Beds (Opera Wing)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Suite, 1 King Bed (Opera Wing, Prestige, Club Metropole)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Room, 1 Queen Bed (Queen Bed, Historical Wing)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Grand Twin Room, 1 Single Bed (Historical Wing)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Sofitel Legend Metropole Hanoi ratings based on 10 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Legend Metropole Hanoi

Everyone (7) Couples (3)
4 out of 5

Posted by on 13 Sep. 2018

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3 out of 5

Hotel in good location

Pros: Great location
Cons: Beds need to be replaced, the showers ran hot and cold for no aparent reason
Location: The lake nearby is a must to visit on the weekend, especially at night.
The Metropole Hotel is essentially two hotels next to each other, the old and the new. The new is very nice and the old is a bit tired. For the price I think there are better options, including the the Metropoles sister hotel, the De L' Opera, which will cost you less, has nicer rooms and still offers a very good location.

Posted by , from Tauranga on 14 Jul. 2018

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Comment from Hotel Management

25 Aug. 2018 by Linh Chi NGO (Ms.) Guest Experience & Quality Mana

Dear John, We would like to thank you for taking the time to tell us about your experience at our property. We truly regret that your experience did not meet your expectation. Please let us express our sincerest apologies for any discomfort and inconvenience that you were subjected to. Your value feedback has been shared with our related Head of Departments. We would like to reassure you that your experience is certainly not typical of the quality of service we offer our guests and corrective steps will be taken seriously to preclude a recurrence in the future. Thank you again for sharing your concerns. We do hope you allow us another opportunity to serve you better in the future. Sincerely,

5 out of 5

Thank you for allowing us a very early check in !!

We had arrived in Hanoi at 5am from an o'night train ride from Sapa ... to be welcomed for a check in to a beautiful 'stop over ' room before our booked room was fabulous.. generous ...polite... fantastic ... hot coffee French pastries fresh fruit yum yum ..thank you many times over !!! Anne @ Australia

Posted by on 1 Jun. 2017

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5 out of 5

Elegant hotel with old worldly ambience

Pros: The history, the charm, the service, the food, cocktail hour was amazing, our room was beautiful, best shower we've ever had!
Cons: Very difficult to find areas for improvement, however perhaps the map of Hanoi provided could have been more detailed and easier to follow.
Location: Location great. Close to great eating places.
Felt indulged and welcomed from beginning to the end of our stay. Was such a special experience. Food was beautiful, room was gorgeous, was a truly memorable experience.

Posted by on 2 Mar. 2016

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5 out of 5
Pros: The spa treatments and the pool
Cons: Can't think of a worst thing about this hotel
Location: Just a short walk to lake
Facilities: Top of the line; Value: Great deal on Wotif; Service: Outstanding; Cleanliness: Immaculate; A memorable experience. One of my favourite hotels

Posted by , from Australia - VIC - Melbourne on 9 Sep. 2014

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5 out of 5
Pros: Outstanding staff; elegant building and fittings; character
Location: Inspiring
Facilities: State of the art; Value: Great deal; Service: Outstanding; Cleanliness: Immaculate;

Posted by on 7 May 2014

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5 out of 5
Pros: The service is the best of any hotel I have ever stayed in any country
Cons: No flaws at all
Location: Outstanding
Facilities: Top of the line, State of the art; Value: Great deal; Service: Flawless, Go the extra mile; Cleanliness: Immaculate, Beautiful;

Posted by , from Australia - QLD - Brisbane on 27 Apr. 2014

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5 out of 5
Pros: Dinning excellent for breakfast and afternoon teas. Location and gardens
Cons: Check out short on thank you
Location: great
Facilities: everthing; Value: good; Service: dining roon supert; Cleanliness: the best; beautiful bathrooms and lotions. staff were attentive to room service and check in

Posted by , from Australia - QLD - Gold Coast on 30 Nov. 2013

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5 out of 5
Pros: Service welcome
Cons: Can't think of any really
Walking distance to a lot of attractions

Posted by , from Australia - QLD - Brisbane on 11 Nov. 2013

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5 out of 5
Pros: Old World Charm with Modern Facilities
Location: Quiet Location
Facilities: Top of the line; Value: Affordable; Service: Go the extra mile; Cleanliness: Beautiful;

Posted by , from UAE on 26 Aug. 2013

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Property Features

Sofitel Legend Metropole Hanoi offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. A nightclub, a spa tub, and a sauna are also featured at the luxury Sofitel Legend Metropole Hanoi. An airport shuttle (available 24 hours) is available for a fee. This 5-star Hanoi hotel is smoke free.

  • 364 guestrooms or units
  • 7 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Built in 1901
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Childcare (free)
  • Supervised kid's activities (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Noi Bai Intl. Airport (HAN) (26.3 km / 16.3 mi)
  • Train station: Hanoi Railway Station (2 km / 1.2 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Sofitel Legend Metropole Hanoi offers 364 accommodations with fireplaces and DVD players. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and minibars. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Fireplace
  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Sofitel Legend Metropole Hanoi has 3 restaurants serving breakfast, lunch, and dinner.

Le Beaulieu Restaurant - This fine-dining restaurant serves brunch only. A children's menu is available. Reservations are required. Open daily.

Angelina Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Le Club Bar - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Le Terrasse du Metropole - Onsite café. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 16

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

This property permits up to 1 crib (infant bed) or 1 rollaway/extra bed in select guestrooms.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 90.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Sofitel Legend Metropole Hanoi

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve rollaway/extra beds. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • One child stays free
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 35 per person (approximately)
  • Airport shuttle fee: USD 100 per vehicle (one-way)
  • Rollaway bed fee: USD 90.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hanoi Sofitel Metropole
  • Metropole Hanoi
  • Metropole Sofitel Hanoi
  • Sofitel Hanoi
  • Sofitel Legend Metropole
  • Sofitel Legend Metropole Hanoi
  • Sofitel Legend Metropole Hotel
  • Sofitel Legend Metropole Hotel Hanoi
  • Sofitel Metropole Hanoi
  • Sofitel Metropole Legend Hanoi
  • Accor Metropole Hanoi
  • Sofitel Legend Metropole Hanoi Hotel Hanoi
  • Sofitel Legend Metropole Hanoi Hotel
  • Hanoi Sofitel
  • Sofitel Legend Metropole Hanoi Hotel
  • Sofitel Legend Metropole Hanoi Hanoi
  • Sofitel Legend Metropole Hanoi Hotel Hanoi

You should know

  • Sofitel Legend Metropole Hanoi offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

The property is a member of Historic Hotels of the World.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.