10/10 Excellent
Tony
20 June 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The epitome of customer service A beautiful Hotel
We had the pleasure of staying at this Hotel for 3 nights
As a 4star hotel it punches well above it’s weight
Firstly it’s greatest attribute are their staff
At all levels. From the cleaner the doorman the waiting staff in restaurants & bar & the eloquent front of house guest relations could all not be kinder
The rooms are beautifully appointed. We had a deluxe room on the 4th floor with a small balcony to view the busy street below in the old quarter. A small downside is it can be a bit noisy from the street, due to being in the heart of the old quarter, the sound deadening helps.
The rooms are beautifully appointed & in particular the beds & bedding. The best I’ve ever experienced in comfort & a sanctuary of a busy day out in the frenetic quarter
A plus & minus for the bathrooms. Whilst very elegant & well appointed the shower can spray into general area & make marble floor slippery. For the first few days we accepted this, due to so many pluses within hotel, however on the last night a slip became a little treacherous. We chose to make a complaint & the Hotel & staff were right onto it with many apologies. Well exceeding our expectations the management made a point of extending our room stay for a late check out into the early evening due to our inconvenience & knowing full well we had a late evening train connection This to us was the epitome of customer service, well exceeding our expectations. Special
Mention to Hazel & Aubrey on front desk for making this happen
Tony
Stayed 3 nights in Jun 2025
