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4.3 out of 5

"Loved staying at Synergy. Would recommend it to friends and family. And I don't often say that! " More

By a verified traveller on Thu 06 Sep 2018

Hotel Description

A luxury stay in Broadbeach awaits you at Synergy Broadbeach. Within steps you'll find Gold Coast Convention and Exhibition Centre and The Star Gold Coast within a 10-minute stroll. Highlights at this property include an outdoor swimming pool, and in-room kitchens and free WiFi.

Each apartment features a furnished balcony, a living room, and a dining area. In-room dining is easy with a kitchen that comes equipped with a fridge and a microwave. A flat-screen TV, a coffee/tea maker, and a ceiling fan are also available. Housekeeping is available once per stay.

Enjoy the fitness centre and spa tub. Additionally, you'll find free WiFi in public areas and spa services. There's also the convenience of free self parking.

Attractions within a 10-minute walk of this 4.5-star Broadbeach property include The Oasis and Kurrawa Beach.

1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

3 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 7 Max

1 Bedroom Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

Superior Apartment, 2 Bedrooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Synergy Broadbeach ratings based on 180 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Synergy Broadbeach

Everyone (161) Couples (5) Family (16)
4 out of 5
Location was good, place was clean, staff were friendly.

Posted by on 22 Apr. 2019

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4 out of 5
Great location, close to restaurants, beach, convention centre, Pacific Fair and Casino. Easy parking and front desk staff very accommodating and informative. Booked king bed but it seemed to be a queen size.

Posted by , from Queensland on 16 Apr. 2019

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Comment from Hotel Management

19 Apr. 2019 by Reservations- Rachael

Hello GCers Thank you for your great review, we are delighted to read you have enjoyed your stay and look forward to welcoming you back. Kind Regards Rachael

4 out of 5

Posted by on 16 Apr. 2019

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Comment from Hotel Management

19 Apr. 2019 by Reservations- Rachael

Thanks for taking the time to Score us we are delighted you have enjoyed your stay and look forward to welcoming you. Kind Regards Rachael.

4 out of 5
Great location , spacious rooms, slow lifts. Good place to stay overall

Posted by on 11 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by Rachael - Manager

Thanks for taking the time to write a review, we are delighted to read you have enjoyed the location and have had a good stay we look forward to welcoming you back. Kind Regards Rachael

5 out of 5
The position was great. It was close to the convention centre but also had a lovely view of the beach and close to lots of dinner places.

Posted by on 1 Apr. 2019

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Comment from Hotel Management

3 Apr. 2019 by Reservations- Rachael

Thanks for the 5 out 5 review, we are delighted to read you had a great stay and look forward to welcoming you back. Kind Regards Rachael

5 out of 5

Posted by on 25 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by Reservations- Rachael

Thanks for the 5 out 5 review! We look forward to welcoming you back. Kind Regards Rachael

5 out of 5

Posted by on 12 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by Reservations- Rachael

Thanks for the 5 out of 5 review, we look forward to welcoming you back. Kind Regards Rachael

5 out of 5
The facilities are very good and the staff, when on duty were great. Front office needs to be open for a longer period each day.

Posted by on 21 Feb. 2019

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Comment from Hotel Management

21 Feb. 2019 by Rachael- Reservations

Thank you for the 5 out of 5 !!! We are delighted to read you have enjoyed your stay. We look forward to welcoming you back .

2 out of 5
The location of Synergy Broadbeach is great but the accommodation itself is below standard. When we arrived our apartment was dirty, floors, benches and bathrooms. We had to wash the dishes in the cupboardbefore eating and drinking as they were dirty. We were told it would be cleaned first thing the following day which it wasn't, I had to chase that up myself. After the cleaners came through it was still dirty. The cleaners woke me when they attempted to service our room at 2pm one afternoon. They said they would return the following day to service the room but didnt return. We stayed for 9 nights without the room being serviced so we had to wash out own towels and bedding while paying for the privilege of being on holiday. The kitchen equipment is motel quality at best, cheap and nasty. The wait for the lift can be a long one when the occupancy is high. Unfortunately I personally wouldn't reccommend Synergy Broadbeach when there are so many accommodation choices available on the Gold Coast.

Posted by , from Tauranga, nz on 3 Feb. 2019

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Comment from Hotel Management

4 Feb. 2019 by Rachael- Reservations

Hello Gavin Thank you for taking the time to write a review, I am sorry to read that the room was not cleaned to standards as you will see we pride ourselves in regards to our apartment cleanliness. I am sorry to read that this was not followed up, services are usually completed after the departures which can be around 2pm depending on the day. Again thank you for your feedback . Kind Regards Rachael

4 out of 5

Posted by on 27 Jan. 2019

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Comment from Hotel Management

27 Jan. 2019 by Reservations- Rachael

Thank you for taking the time to review Synergy we look forward to welcoming you back in the near future. Kind Regards Rachael

Property Features

Synergy Broadbeach offers its guests an outdoor pool, a spa tub, and a fitness centre. Public spaces have free WiFi. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury Synergy Broadbeach. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Broadbeach apartment.

  • 97 guestrooms or units
  • Built in 2015
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Separate living room
  • Free WiFi
  • Kitchen
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (19.1 km / 11.9 mi)
  • Metro station: Broadbeach South Light Rail Station (1 km / 0.6 mi)
  • Parking: Free self parking

Room Amenities

Synergy Broadbeach offers 97 forms of air-conditioned accommodation with a safe and coffee/tea makers. Rooms open to furnished balconies. This accommodation offers separate living rooms. Accommodation at this 4.5-star apartment has kitchens with full-sized fridge/freezers, microwaves and separate dining areas. Bathrooms include a shower and complimentary toiletries. This Broadbeach apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided once per stay.

  • In-room kitchen
  • Private balcony (furnished)
  • Dining room
  • Living room
  • Flat-screen television
  • Fridge (full size)
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 8:30 AM-5 PM
  • Saturday-Saturday: 8:30 AM-3 PM
If you are planning to arrive after 5 PM, please contact the property at least 24 hours in advance using the information on the booking confirmation.

This property's weekend reception hours are 8:30 AM-3 PM Saturday and 8:30 AM-1 PM Sunday.

A 2.95% credit card surcharge will apply to all Hotel Collect bookings made with American Express. For more details, please contact the office using the information on the reservation confirmation received after booking.

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5 PM
  • Saturday - Saturday: 8:30 AM - 3 PM
Guests arriving after 5 PM must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 50.0 per stay.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 50.0 per stay
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Synergy Broadbeach Apartment
  • Synergy Apartment
  • Synergy Broadbeach
  • Synergy Broadbeach Gold Coast

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.