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4.5 out of 5

"Not hot water in a room costing 300 plus " More

By a verified traveller on Sat 28 Aug 2021

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Hotel Description

A luxury stay in the heart of Darwin awaits you at Mantra Pandanas. Within just a 10-minute stroll, you'll find Smith Street Mall and Maningrida Arts & Culture. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a gym.

LCD TVs with cable channels are featured in all 260 individually furnished rooms, and you can enjoy free WiFi, coffee/tea makers, and ceiling fans. In-room dining is easy with amenities like refrigerators and room service. Safes, hair dryers, and phones are also available.

The restaurant, Table Forty Three, is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. Other amenities include free WiFi in public areas, a spa tub, and a coffee shop/café. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Darwin City Centre hotel include Brown's Mart Theatre and Darwin War Memorial.

Hotel Room City View (Weekly Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$160* Per night/room 27 Oct. - 28 Oct.

Family Room with Balcony and City View (Weekly Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Family Room with Balcony & Water View (Weekly Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Hotel Room Water View (Weekly Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Bedroom Apartment with City View (Weekly Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Apartment Water View (Weekly Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mantra Pandanas ratings based on 729 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Pandanas

Everyone (398) Business (3) Couples (273) Family (50)
3 out of 5
Not hot water in a room costing 300 plus

Posted by on 28 Aug. 2021

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Comment from Hotel Management

30 Aug. 2021 by Team PAN

Thanks for your valuable feedback and and we’re pleased you enjoyed your stay overall. We'll work hard to fix the hot water issue you have mentioned. We hope to welcome you again soon

5 out of 5
Staff were friendly, hotel was nice

Posted by on 25 Aug. 2021

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Comment from Hotel Management

15 Sep. 2021 by Team PAN

Thanks for your awesome feedback :)

3 out of 5
Good points LOCATION STAFF ROOM SPACE COMFY BEDS bad points POOL WAS FREEZING HOUSE KEEPING FORGOT TO SERVICE ROOM MID WEEK PRICEY ROOMS HAD MUSTY SMELL PILLOWS TO SOFT FOR ME TV WAS NOT WORKING otherwise 6.5/10 would be a fair assumption of where I think it’s all at for me. Thanks regardless for all the goods I can note.

Posted by on 26 Jul. 2021

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Comment from Hotel Management

26 Jul. 2021 by Team PAN

Thanks for your valuable feedback and we’re pleased you enjoyed your stay overall. We'll work hard to fix the issues you have mentioned. Thanks for letting us know and we hope to welcome you again soon.

5 out of 5
Pool views across city

Posted by on 6 Jul. 2021

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Comment from Hotel Management

6 Jul. 2021 by Team PAN

Thanks for your awesome feedback :)

5 out of 5
Walking distance from town and the room that we stayed in was lovely and spacious.

Posted by on 28 Jun. 2021

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Comment from Hotel Management

30 Jun. 2021 by Team PAN

We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive positive feedback and we will share your comments with our team. We hope your next visit will be as pleasant as the previous one.

5 out of 5

Posted by on 27 Jun. 2021

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Comment from Hotel Management

16 Jul. 2021 by Team PAN

Thanks for your valuable feedback

5 out of 5
Location!

Posted by on 17 Jun. 2021

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Comment from Hotel Management

23 Jun. 2021 by Team PAN

Thank you for your positive review and we’re delighted that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

5 out of 5

Posted by on 23 May 2021

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Comment from Hotel Management

3 Jun. 2021 by Team PAN

Thank you for your positive review and we’re delighted that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

3 out of 5
Room was clean. There is clearly a defect with the bathroom - the shower water runs away from the drain into the bathroom proper - the only fix was to put towls on the ground to soak up water.

Posted by on 22 May 2021

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Comment from Hotel Management

24 May 2021 by Team PAN

Thanks for your valuable feedback and we hope to welcome you again soon

5 out of 5
The staff were friendly, courteous and highly professional. There was one issue with one of the lifts not accepting my floor stop it this was promptly resolved

Posted by on 22 May 2021

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Comment from Hotel Management

24 May 2021 by Team PAN

Thank you for your positive review and we’re delighted that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Property Features

Mantra Pandanas offers its guests an outdoor pool, a health club, and a spa tub. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. The luxury Mantra Pandanas also features tour/ticket assistance, a garden, and concierge services. For a fee, parking is available. This 4.5-star Darwin hotel is smoke free.

  • 260 guestrooms or units
  • 19 levels
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Mantra Pandanas offers 260 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Table Forty Three - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cribs (infant beds) are available for AUD 40.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 28 per person (approximately)
  • Fee for wireless Internet in public areas: AUD 25 per 24-hour period (rates may vary)
  • Self parking fee: AUD 15 per night (in/out privileges)
  • Crib (infant bed) fee: AUD 40.0 per day
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge of AUD 200

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Pandanas
  • Mantra Pandanas Aparthotel
  • Mantra Pandanas Aparthotel Darwin
  • Mantra Pandanas Darwin
  • Pandanas
  • Mantra Pandanas Hotel Darwin
  • Mantra Pandanas Hotel
  • Mantra Pandanas Hotel
  • Mantra Pandanas Darwin
  • Mantra Pandanas Hotel Darwin

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.