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4.4 out of 5

"The property is a bit dated. It was clean and comfortable. The staff were not particularly helpful, providing limited information on checkin and unabl ... " More

By a verified traveller on Tue 01 Aug 2023

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Hotel Description

At Quest Palmerston, you'll be 7.9 km (4.9 mi) from Howard Springs Nature Park and 9.1 km (5.6 mi) from Charles Darwin National Park. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and free WiFi.

Each apartment is soundproofed and features a flat-screen TV with cable channels, along with free wired internet, a furnished balcony, and a DVD player. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A coffee/tea maker, a safe, and a hair dryer are also available. Limited housekeeping is available.

Enjoy the gym and pool loungers. Other amenities include free WiFi in public areas and laundry facilities. Each morning continental breakfast is served between 7 AM and noon. There's also the convenience of self parking.

Sights within a 10-minute drive of this 4-star Palmerston aparthotel include Flight Path Golf & Outdoor Recreation and Darwin Aviation Museum.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$162* Per night/room 30 Mar. - 31 Mar.

3 Bedroom Apartment

Bed Count 3 King Beds Maximum Occupancy 7 Max

1 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Quest Palmerston ratings based on 101 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Palmerston

Everyone (66) Couples (21) Business (1) Family (8)
5 out of 5

Posted by on 23 Jan. 2024

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Comment from Hotel Management

28 Jan. 2024 by Bilal Sarfraz

Dear Wendy,Thank you kindly for your review, I am delighted to read your review and to learn that your experience at our hotel was very good. We are committed to consistently providing warm and efficient service to our guests and their appreciation and acknowledgement is always our greatest reward.I do hope that we are able to welcome you back to Quest Palmerston soon.Kindly do not hesitate to write to us for any further assistance that you may require.Warm Regards,Bilal SarfrazFront Office Supervisor

5 out of 5

Posted by on 27 Dec. 2023

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Comment from Hotel Management

1 Jan. 2024 by Quest Palmerston

Dear Leanne,Thank you kindly for your review, I am delighted to read your review and to learn that your experience at our hotel was very good. We are committed to consistently providing warm and efficient service to our guests and their appreciation and acknowledgement is always our greatest reward.I do hope that we are able to welcome you back to Quest Palmerston soon.Kindly do not hesitate to write to us for any further assistance that you may require.Warm Regards,Bilal SarfrazFront Office Supervisor

3 out of 5
The property is a bit dated. It was clean and comfortable. The staff were not particularly helpful, providing limited information on checkin and unable to answer questions about the carpark. Also, the safe in our room did not work and needed a new battery, but the reception staff didn't know how to do it. They advised that maintenance would come and sort it out the next day. They did not, in spite of follow-up queries. In any case, the safe was not secured, so was not a good place for valuables!!

Posted by on 1 Aug. 2023

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Comment from Hotel Management

21 Sep. 2023 by Quest Palmerston

Dear Jo-Ann,Thank you kindly for your review, I am delighted to read your review and to learn that your experience at our hotel was very good. We are committed to consistently providing warm and efficient service to our guests and their appreciation and acknowledgement is always our greatest reward.I do hope that we are able to welcome you back to Quest Palmerston soon.Kindly do not hesitate to write to us for any further assistance that you may require.Warm Regards,Waqas AslamFront Office Supervisor

3 out of 5
The king bed was dreadful. We woke up sore every morning and didn’t have good night s sleep while there. Only had block out blinds in bedroom so the light from the shopping Centre across the room came through around the edges made room very light. No TV in bedroom.

Posted by on 30 Jul. 2023

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Comment from Hotel Management

21 Sep. 2023 by Quest Palmerston

Dear Vicki,Thank you kindly for your review, I am delighted to read your review and to learn that your experience at our hotel was very good. We are committed to consistently providing warm and efficient service to our guests and their appreciation and acknowledgement is always our greatest reward.I do hope that we are able to welcome you back to Quest Palmerston soon.Kindly do not hesitate to write to us for any further assistance that you may require.Warm Regards,Waqas AslamFront Office Supervisor

2 out of 5
Parking and access was great Room was disappointing air conditioning was not working very well and also has a restriction on the remote control only allowing down to 21c Also a dog was barking on the floor we stayed It was in one of the near by rooms called reception but still kept barking throughout the night Bad experience overall

Posted by on 6 May 2023

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Comment from Hotel Management

11 May 2023 by Quest Palmerston

Dear Peter,Greetings from Quest Palmerston!We are Sorry to know that your overall experience at our hotel was not good. Thank you so much for your valuable feedback.I'm sorry about the inconvenience caused to you.I have conveyed your feedback & compliments to the hotel Manager.I look forward to welcoming you back with us.Kindly do not hesitate to write to us.Waqas AslamFront Office Supervisor

5 out of 5

Posted by on 19 Apr. 2023

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5 out of 5
Friendly helpful staff.

Posted by on 18 Apr. 2023

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4 out of 5
Very nice

Posted by on 12 Feb. 2023

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5 out of 5

Posted by on 19 Jan. 2023

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5 out of 5
Amazing customer service and very helpful.

Posted by on 13 Nov. 2022

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Property Features

Quest Palmerston offers its guests an outdoor pool and a fitness center. WiFi and wired Internet are free in public spaces. Event space at this aparthotel measures 54 square feet (5 square meters) and includes conference space. Tour/ticket assistance, a vending machine, and complimentary newspapers in the lobby are also featured at Quest Palmerston. For a fee, parking is available. This 4-star Darwin aparthotel is smoke free.

  • 1 building
  • 84 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 54 sq ft of conference space
  • 5 sq m of conference space
  • Built in 2010
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Quest Palmerston offers 84 air-conditioned accommodations with DVD players and safes. Rooms open to furnished balconies. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. This Darwin aparthotel provides complimentary wired and wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Private balcony (furnished)
  • In-room dining
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to noon.

Room service is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 10:00 PM
  • Saturday - Sunday: 8:00 AM - 8:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 10:00 PM
  • Saturday - Sunday: 8:00 AM - 8:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per day.
  • Cribs (infant beds) are available for AUD 15.0 per day.

Pet Policy

  • Pets: AUD 25 per pet, per night, plus a deposit of AUD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 11 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. The property is professionally cleaned. Contactless check-out is available.

  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 15 per person
  • Covered self parking fee: AUD 10.00 per day
  • Pet deposit: AUD 100 per stay
  • Pet fee: AUD 25 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: AUD 15.0 per day
  • Rollaway bed fee: AUD 45.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palmerston Quest
  • Quest Apartment Palmerston
  • Quest Palmerston
  • Quest Palmerston Apartment
  • Quest Palmerston Aparthotel
  • Quest Palmerston Palmerston
  • Quest Palmerston Aparthotel Palmerston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.