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Dreams Cozumel Cape Resort & Spa - All Inclusive

4.0 star property

Photo gallery for Dreams Cozumel Cape Resort & Spa - All Inclusive

Front of property
Property video
Suite, 1 King Bed, Ocean View (Preferred Club Penthouse) | Terrace/patio
Outdoor banquet area
2 bars/lounges, 2 beach bars, poolside bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Restaurant
The current price is AU$466
includes taxes & fees
31 May - 1 June

Explore the area

View map
Carretera Costera Sur Km 12.9, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Place, Arrecifes de Cozumel National Park
    ‪2 min walk‬
  • Place, Paradise Beach
    ‪13 min walk‬
  • Place, Mr. Sancho's Beach Club
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪31 min drive‬

Room options

View all photos for Family Suite (Preferred Club)

A hotel room with two beds, a desk, a TV, and a balcony with a view.

Family Suite (Preferred Club)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds (Tropical View)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds (Tropical View)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

8.0 out of 10
Very good
(19 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Ocean View

7.0 out of 10
Good
(8 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Pool View

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Preferred Club Penthouse)

Suite, 1 King Bed, Ocean View (Preferred Club Penthouse)

Suite, 1 King Bed, Ocean View (Preferred Club Penthouse)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View (Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Pool View (Swim Out)

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View (Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Pool View (Swim Out)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Pool View (Preferred Club Master Suite)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed (Preferred Club Master Suite Swim Out)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Oceanfront (Preferred Club Master Suite)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Beachfront (Preferred Club Master Suite)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Family Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

Club Suite, 2 Bedrooms, Beachfront (Preferred Club Master Suite Swim Out)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Dreams Cozumel Cape Resort & Spa - All Inclusive. Within a 5-minute stroll you'll find Paradise Beach and Mr. Sancho's Beach Club within a 20-minute walk. Highlights at this beachfront property include 4 restaurants, 2 beach bars and a full-service spa. .A day of pampering can include hot stone massages and body wraps along with hydrotherapy and mani/pedis. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Plus you'll find free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. There's also the convenience of free self parking. .Within a 15-minute drive of this 4-property class Cozumel property, attractions include San Francisco Beach and Palancar Beach.

What's nearby

  • Arrecifes de Cozumel National Park - 2 min walk - 0.2 km
  • Paradise Beach - 13 min walk - 1.1 km
  • Mr. Sancho's Beach Club - 3 min drive - 2.2 km
  • Playa Mia Grand Beach and Water Park - 4 min drive - 2.5 km
  • San Francisco Beach - 8 min drive - 5.4 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24 min drive

Restaurants

  • ‪Beach Club - ‬6 min drive
  • ‪Market Café - ‬4 min walk
  • ‪Lobby Bar - ‬4 min drive
  • ‪Topaz Restaurant - ‬3 min drive
  • ‪El Patio Lobby Bar - ‬6 min drive

About this property

Dreams Cozumel Cape Resort & Spa - All Inclusive

Dreams Cozumel Cape Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Dreams Cozumel Cape Resort & Spa - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a fitness centre and a garden. Free self parking is available.

This 4-star Cozumel property is smoke free.

  • 154 guestrooms or units
  • 4 levels
  • 4 buildings
  • 4 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • Built in 2022
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Bar by the pool
Dreams Cozumel Cape Resort & Spa - All Inclusive offers 154 air-conditioned accommodations with a safe and complimentary slippers. Each accommodation is individually furnished and decorated. 55-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower with a rainfall showerhead, and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains. Rollaway/extra beds (complimentary) are also available. Housekeeping is provided on a daily basis.
The on-site spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including hydrotherapy.

Similar properties

On the beach, white sand, sun-loungers, beach umbrellas
Melia Cozumel All Inclusive
Zona Hotelera Norte
  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
4.3 out of 5, Excellent, 1,071 reviews
The price is AU$372
includes taxes & fees
16 June - 17 June
Melia Cozumel All Inclusive

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Snorkelling
  • Yoga classes

Family friendly

  • Free children's club
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre

Outdoors

  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 4 buildings
  • 4 floors
  • Built in 2022
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Cozumel Cape Resort Spa All Inclusive

Dreams Cozumel Cape Resort & Spa - All Inclusive Cozumel

Frequently asked questions

What is the cancellation policy at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Dreams Cozumel Cape Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Cozumel Cape Resort & Spa - All Inclusive?

As of 19 May 2026, prices found for a 1-night stay for 2 adults at Dreams Cozumel Cape Resort & Spa - All Inclusive on 31 May 2026 start from AU$466, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yep, Dreams Cozumel Cape Resort & Spa - All Inclusive has a free self car park.

Are there any beaches close to Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yep, Dreams Cozumel Cape Resort & Spa - All Inclusive is a short 4-minute walk from Paradise Beach. Fun beach activities include snorkelling.

Is there a spa on site at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Dreams Cozumel Cape Resort & Spa - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Dreams Cozumel Cape Resort & Spa - All Inclusive have a pool?

Dreams Cozumel Cape Resort & Spa - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Dreams Cozumel Cape Resort & Spa - All Inclusive features a private beach, 2 beach bars and a full-service spa.

What makes Dreams Cozumel Cape Resort & Spa - All Inclusive a romantic place to stay?

Couples spa treatments and a private beach, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Dreams Cozumel Cape Resort & Spa - All Inclusive.

Is Dreams Cozumel Cape Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a private beach, as well as free extra beds in the guestrooms, it's no surprise that Dreams Cozumel Cape Resort & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Dreams Cozumel Cape Resort & Spa - All Inclusive?

No, Dreams Cozumel Cape Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at Dreams Cozumel Cape Resort & Spa - All Inclusive's 4 restaurants.

What time are check-in & check-out at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Cozumel Cape Resort & Spa - All Inclusive?

No, only service animals are allowed.

Dreams Cozumel Cape Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 212 out of 462 reviews
Rating 8 - Good. 97 out of 462 reviews
Rating 6 - Okay. 74 out of 462 reviews
Rating 4 - Poor. 47 out of 462 reviews
Rating 2 - Terrible. 32 out of 462 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Rachel

Stayed 6 nights in Feb 2026

10/10 Excellent

Hillary

Stayed 4 nights in Feb 2026

6/10 Okay

jennifer

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Rooms were clean but the walkways were very dirty. Looked like no one mopped the hallways in days. Ongoing construction at the beach was very loud. Would not have stayed at Dreams if we were aware of the loud noise at the beach.
Stayed 4 nights in Feb 2026

8/10 Good

Jeremy

Room was very nice, the views were beautiful. The staff was friendly, the food --- some of it great, some of it okay, 1 meal was bad --- overall the food was good. Currently there is a lot of construction going on between Secrets & Dreams --- they don't start working until 8 so was not an issue for us (we hung
Stayed 7 nights in Feb 2026

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were fantastic,better than expected. Staff was very friendly and helpful. Went to all restaurants on both resorts. All good. Pool is freezing but the ocean is warm. Definitely better with water shoes for snorkeling. Ran out of wine one day but otherwise all good.
Stayed 10 nights in Jan 2026

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort was small and well maintained. Room was huge and overlooking the water. Food was average. Staff were great!
Stayed 10 nights in Jan 2026

8/10 Good

Garry P

Travelled with family
Liked: Cleanliness
Room was great, food was very good. Lots of renos going on so that was not good, and restaurants were sporadically closed which was a real inconvenience as they gave no warnings.
Stayed 7 nights in Jan 2026

8/10 Good

Gary James

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Staff
Stayed 15 nights in Jan 2026

4/10 Poor

Jeremy

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room was neglected and the staff weren’t friendly when asked questions.
Stayed 3 nights in Feb 2026

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Resort and room were beautiful. The amenities were great.
Stayed 7 nights in Jan 2026

8/10 Good

Cynthia Ellen

The food at the restaurants was excellent as well as our breakfast every morning at the Buffett. Excellent omelettes! The restaurants at Dreams were very good but limited so the fact that we could go to the Secrets resorts’s restaurants was a must to provide enough variety. Our room was
Stayed 14 nights in Jan 2026

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Amazing views and beach. Food was good and coffee shop was the best
Stayed 5 nights in Jan 2026

2/10 Terrible

Douglas Scott

Don’t book Dreams/secrets. They went out of their way to not communicate things like an exorbitant “dock fee” to a fiasco moving rooms where they promised one thing then didn’t follow through. We had to repack multiple times and move rooms twice. It appears the resort has gone downhill recently and is not what it once was. The food wasn’t bad, the bar supplies were always missing. Towels were not available and the resort appears to be neglected. Will not stay there again. If you are a diver, they will try to force you to use their preferred diving operation. I use the same dive operator and the resort staff for aggressive pushing their operator. Sad situation
Stayed 7 nights in Jan 2026

6/10 Okay

Sunshine

Stayed 4 nights in Jan 2026

6/10 Okay

Grace

Liked: Cleanliness
Yes
Stayed 6 nights in Jan 2026

6/10 Okay

Laurie Jean

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff was amazing. Most of the restaurants wete closed. The buffet was always cold except for brrakfast omelets wete good. The swim up bar pool was with the kids pool and very small. Not a good idea. Rooms were clean .
Stayed 7 nights in Jan 2026

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mom and Daughter trip success! A wonderful time! We will be back!
The view from our room!
Stayed 3 nights in Jan 2026

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. It was my birthday trip and felt pampered the entire time. We even signed up for the time share (curiosity) and were asked for 90 minutes of our time and to please be honest and say yes or no, not maybe. After 4 hours and us declining every single option between 4 different people we were able to leave the sales area. Our first interaction with Daphne and Mike were very pleasant. A different women who came out after them was very different meeting unpleasant. She did not like us declining her offers.
Stayed 7 nights in Jan 2026

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great! Staff was excellent!
Stayed 4 nights in Jan 2026

8/10 Good

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food needs a lot of work. We have been here several times and this was by far the worst.
Stayed 7 nights in Jan 2026

8/10 Good

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities
The customer service at Dreams was excellent — the staff consistently went above and beyond to make our stay enjoyable. I would especially like to recognize the following team members for their outstanding service: >Virginia, host at Ocean Restaurant — super kind, welcoming, and professional >Ocean Restaurant servers Alejandro & Miguel — attentive, friendly, and provided excellent service >Clara, assistant sommelier — amazing knowledge and great recommendations >Eugenia, bar service — always cheerful and efficient >Roberto, restaurant server (rotating) — professional and attentive >Juan Carlos, beach & pool service — beautiful decorations, incredibly hardworking, and always helpful While the service was exceptional, there were some room issues that were disappointing, and it seems that pre-arrival room checks could be improved—such as checking for non-working lights, clogged sinks, and similar details. Also, although the restaurants offer a good variety, the overall food quality could use some attention and seems to have deteriorated compared to previous stays. Overall, the employees truly made a difference in our experience. With a few improvements in room preparation, management, and food quality, this hotel has the potential to be outstanding.
Stayed 6 nights in Dec 2025

10/10 Excellent

Merry, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are fabulous, staff is like family and food is fabulous
Stayed 4 nights in Jan 2026

10/10 Excellent

Arheli, El Paso

Liked: Cleanliness, amenities, property conditions & facilities
Good food and fun activities!
Stayed 1 night in Jan 2026

2/10 Terrible

Kristin

Disliked: Cleanliness, amenities, property conditions & facilities
The pictures online are much better than reality. The staff seemed nice at first. However, they quickly turn rude and become annoyed. The room smelled musty and moldy. The bathroom is nice and appearance, but has poor ventilation so nothing ever dries such as towels or swimsuits. The floor was dirty. They only gave us enough towels and linens for two guests even though we had three guests booked. If you call to request something, expect it to take hours. My biggest concern is the lack of hygiene and sanitation. The buffet is an absolute disaster. We became sick with food poisoning after eating dinner on the first night. There is no hand sanitizer and there is no liquid soap in the bathrooms. There is only bar soap to wash your hands with in the rooms. The counters and floors are dirty. We spent the first two full days recovering from food poisoning induced gastroenteritis. The staff tried to tell us the only way we could get medication is if we see their doctor. I explained even in the US antidiarrheal medication such as Imodium or Pepto-Bismol is available over-the-counter. They reluctantly directed me to the pharmacy at the resort next-door, where the medication cost me 50 bucks for my family to feel better. I am a physician and was able to select medications and make sure my family stay hydrated. When I brought my concerns to the front lobby, staff, they were defensive and argumentative. They also just completely lacked sympathy from one human to another. We left early.
Stayed 4 nights in Jan 2026