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Dreams Cozumel Cape Resort & Spa - All Inclusive

4.0 star property
On private beach with outdoor pool, near Mr. Sancho's Beach Club

Photo gallery for Dreams Cozumel Cape Resort & Spa - All Inclusive

Front of property
Property video
Outdoor banquet area
2 bars/lounges, 2 beach bars, poolside bar
Restaurant

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is AU$804
includes taxes & fees
2 Mar - 3 Mar

Explore the area

View map
Carretera Costera Sur Km 12.9, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Place, Arrecifes de Cozumel National Park
    ‪2 min walk‬
  • Place, Paradise Beach
    ‪13 min walk‬
  • Place, Mr. Sancho's Beach Club
    ‪2 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪22 min drive‬

Room options

View all photos for Double Suite Junior with View

Minibar, in-room safe, individually decorated, individually furnished

Double Suite Junior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Junior with Pool View

Minibar, in-room safe, individually decorated, individually furnished

Suite Junior with Pool View

  • 44 sq m
  • Sleeps 3

View all photos for Double Suite Junior with Pool View

Minibar, in-room safe, individually decorated, individually furnished

Double Suite Junior with Pool View

  • 44 sq m
  • Sleeps 3

View all photos for Suite Junior with Pool View

Minibar, in-room safe, individually decorated, individually furnished

Suite Junior with Pool View

  • 74 sq m
  • Sleeps 3

View all photos for Double Suite Junior with Pool View

Minibar, in-room safe, individually decorated, individually furnished

Double Suite Junior with Pool View

  • 74 sq m
  • Sleeps 3

View all photos for Suite Junior with Sea View

Minibar, in-room safe, individually decorated, individually furnished

Suite Junior with Sea View

  • Sea view
  • 44 sq m
  • Sleeps 3

View all photos for Double Suite Junior with Sea View

Minibar, in-room safe, individually decorated, individually furnished

Double Suite Junior with Sea View

  • Sea view
  • 44 sq m
  • Sleeps 3

View all photos for Suite Junior with Sea View

Minibar, in-room safe, individually decorated, individually furnished

Suite Junior with Sea View

  • Sea view
  • 44 sq m
  • Sleeps 3

View all photos for Double Suite Junior with Sea View

Minibar, in-room safe, individually decorated, individually furnished

Double Suite Junior with Sea View

  • Sea view
  • 44 sq m
  • Sleeps 3

View all photos for Suite Junior with Beach View

Minibar, in-room safe, individually decorated, individually furnished

Suite Junior with Beach View

  • Beach view
  • 74 sq m
  • Sleeps 3

View all photos for Double Suite Junior with Beach View

Minibar, in-room safe, individually decorated, individually furnished

Double Suite Junior with Beach View

  • Beach view
  • 74 sq m
  • Sleeps 3

View all photos for Suite Master with Sea View

Minibar, in-room safe, individually decorated, individually furnished

Suite Master with Sea View

  • Sea view
  • 148 sq m
  • Sleeps 2

View all photos for Quadruple Suite Junior with Pool View

Beach

Quadruple Suite Junior with Pool View

  • 88 sq m
  • Sleeps 4

View all photos for Family Suite (Preferred Club)

Family Suite (Preferred Club)

Family Suite (Preferred Club)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Pool View (Preferred Club)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

8.4 out of 10
Very good
(18 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Ocean View (Preferred Club)

7.4 out of 10
Good
(6 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Pool View (Preferred Club)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Master)

Suite, 1 King Bed, Ocean View (Master)

Suite, 1 King Bed, Ocean View (Master)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Junior

Minibar, in-room safe, individually decorated, individually furnished

Suite Junior

  • 44 sq m
  • Sleeps 3

View all photos for Preferred Club Junior Suite King

Preferred Club Junior Suite King

Preferred Club Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Dreams Cozumel Cape Resort & Spa - All Inclusive. Within a 5-minute stroll you'll find Paradise Beach and Mr. Sancho's Beach Club within a 20-minute walk. Highlights at this beachfront property include 4 restaurants, 2 beach bars and a full-service spa. .A day of pampering can include hot stone massages and body wraps along with hydrotherapy and mani/pedis. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Plus you'll find free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. There's also the convenience of free self parking. .Within a 15-minute drive of this 4-property class Cozumel property, attractions include San Francisco Beach and Cozumel Maritime Terminal.

What's nearby

  • Arrecifes de Cozumel National Park - 2 min walk - 0.2 km
  • Paradise Beach - 13 min walk - 1.1 km
  • Mr. Sancho's Beach Club - 2 min drive - 1.8 km
  • Playa Mia Grand Beach and Water Park - 2 min drive - 2.2 km
  • San Francisco Beach - 6 min drive - 5.0 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24 min drive

Restaurants

  • ‪El Patio Lobby Bar - ‬6 min drive
  • ‪The Money Bar - ‬10 min drive
  • ‪Roots Beach Club - ‬8 min drive
  • ‪Coral - ‬5 min drive
  • ‪Market Café - ‬4 min walk

About this property

Dreams Cozumel Cape Resort & Spa - All Inclusive

On private beach with outdoor pool, near Mr. Sancho's Beach Club
Dreams Cozumel Cape Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Dreams Cozumel Cape Resort & Spa - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a fitness centre and a garden. Free self parking is available.

This 4-star Cozumel property is smoke free.

  • 154 guestrooms or units
  • 4 levels
  • 4 buildings
  • 4 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • Built in 2022
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Bar by the pool
Dreams Cozumel Cape Resort & Spa - All Inclusive offers 154 air-conditioned accommodations with a safe and complimentary slippers. This individually decorated and furnished accommodation includes single sofa beds. 55-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower with a rainfall showerhead, and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains. Rollaway/extra beds (complimentary) are also available. Housekeeping is provided on a daily basis.
The on-site spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including hydrotherapy.

Similar properties

3 outdoor pools, pool loungers
Secrets Aura Cozumel - Adults Only - All Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Parking included
3.4 out of 5, 1,187 reviews
The price is AU$940
includes taxes & fees
16 Mar - 17 Mar
Secrets Aura Cozumel - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Snorkelling
  • Yoga classes

Family friendly

  • Free children's club
  • Free rollaway/extra bed
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre

Outdoors

  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 4 buildings
  • 4 floors
  • Built in 2022
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Single sofa bed

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Cozumel Cape Resort Spa All Inclusive
Dreams Cozumel Cape Resort & Spa - All Inclusive Cozumel

Frequently asked questions

What is the cancellation policy at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Dreams Cozumel Cape Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Cozumel Cape Resort & Spa - All Inclusive?

As of 14 Feb 2026, prices found for a 1-night stay for 2 adults at Dreams Cozumel Cape Resort & Spa - All Inclusive on 2 Mar 2026 start from AU$803.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yep, Dreams Cozumel Cape Resort & Spa - All Inclusive has a free self car park.

Are there any beaches close to Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yep, Dreams Cozumel Cape Resort & Spa - All Inclusive is a short 4-minute walk from Paradise Beach. Fun beach activities include snorkelling.

Is there a spa on site at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Dreams Cozumel Cape Resort & Spa - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Dreams Cozumel Cape Resort & Spa - All Inclusive have a pool?

Dreams Cozumel Cape Resort & Spa - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Dreams Cozumel Cape Resort & Spa - All Inclusive features a private beach, 2 beach bars and a full-service spa.

What makes Dreams Cozumel Cape Resort & Spa - All Inclusive a romantic place to stay?

Couples spa treatments and a private beach, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Dreams Cozumel Cape Resort & Spa - All Inclusive.

Is Dreams Cozumel Cape Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a private beach, as well as free extra beds in the guestrooms, it's no surprise that Dreams Cozumel Cape Resort & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Dreams Cozumel Cape Resort & Spa - All Inclusive?

No, Dreams Cozumel Cape Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at Dreams Cozumel Cape Resort & Spa - All Inclusive's 4 restaurants.

What time are check-in & check-out at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Cozumel Cape Resort & Spa - All Inclusive?

No, only service animals are allowed.

Dreams Cozumel Cape Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 190 out of 418 reviews
Rating 8 - Good. 88 out of 418 reviews
Rating 6 - Okay. 67 out of 418 reviews
Rating 4 - Poor. 42 out of 418 reviews
Rating 2 - Terrible. 31 out of 418 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Cosme Gerardo Morales

Liked: Cleanliness, amenities, property conditions & facilities
10/10
Stayed 4 nights in Nov 2025

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very discouraging to arrive at resort and have no reservations. Dreams blames Expedia, Expedia blames Dreams. Resort staff could only say we have nothing for you, you need to call Expedia. Finally got worked out but resort did not seem very helpful. First room was a little dated and not fully clean so we upgraded at extra cost to better room. Only 2 restaurants opened all week, not the variety or selection we have experienced from other Dreams. Hardly any poolside activities or nighttime activities.
Stayed 7 nights in Nov 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great as usual, and the staff was excellent!
Stayed 5 nights in Nov 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the accessibility to Secrets. We actually ate a lot of the meals at Secrets. The pool volleyball was a lot of fun. Snorkeling was good. Lots of good beach for long walks. We will return to this resort after the renovation of Sunscape into a larger dreams/ secrets.
Sky bar
View from room 3433
The chapel
Paradise beach is a short walk away
Stayed 7 nights in Oct 2025

10/10 Excellent

Samantha R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely nice, something to do everyday, beautiful view for eating
Stayed 3 nights in Oct 2025

10/10 Excellent

Jesus Gabriel, Katy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the moment we arrived to Dreams, it was a amazing experience. From the friendly greeting staff to the incredible views, Food, and shows! Its truly an amazing experience experience and can't wait to come back!
Stayed 3 nights in Oct 2025

10/10 Excellent

Everett L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was doing conctruction work
Stayed 7 nights in Oct 2025

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean front swim up was amazing. Only 26 steps to the sea for me. The bar was easy access and the selection of drinks was good. My favorite drink was the blue Hawaiian. The employees were friendly, as well.
Stayed 6 nights in Oct 2025

2/10 Terrible

Jarmila, Greenwood Village

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There is a reconstruction going on. You hear all noise during the day. It doesn’t feel like a vacation. The beach has seaweed issues. The restaurants are closed frequently. The regular staff which provides the service is very nice and they will do everything for you, but we met some nasty and very rude staff members as well who called themselves “supervisors”. Generally will not recommend this resort (Dreams at Cozumel). There are so many other nice places to be.
Stayed 7 nights in Oct 2025

10/10 Excellent

Raphael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this resort for four years. The staff is wonderful! I always get an ocean front room, and the views are amazing. I go twice a year for diving.
Stayed 9 nights in Sep 2025

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Beautiful
Stayed 7 nights in Sep 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had a wonderful view of the ocean and was very clean. Despite being next to the ocean the room was not musty. The staff was friendly and helpful with anything needed. i will certainly be back.
Stayed 3 nights in Sep 2025

6/10 Okay

Monique

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff. Oceanfront swim out the best.
Stayed 4 nights in Sep 2025

8/10 Good

Chantel, Snohomish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems to be a great dive shop attached to the Dreams HOTEL We spoke with Louisa for future dive vacation , she was impressive to talk to and we look forward to our next Dive vacatwith her.
Stayed 1 night in Sep 2025

2/10 Terrible

Precious

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst all-inclusive and vacation experience of my life. The room conditions were not to the level of the advertised standard. I had a room with several bugs and roaches, water leaks, mold and the food was not consumable. They finally changes my room after 2 days to a down gradec and never gave me a refund for the swimout room I paid for. I feel scammed with all of the false advertising. I had to travel through an abandoned resort to get to Secrets where they didnt have enough space to accomidate guests I will never go to this resort or recommend it to anyone. I have pictures to support the filthy room they gave me.
Stayed 4 nights in Aug 2025

10/10 Excellent

Felipe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos encanto la playa y las vistas del hotel. Almorzar cada manana con vista al mar fue muy padre. Kristel y Yajaira del buffet fueron muy amables, siempre recbiendonos con una sonrisa y Kristel muy atenta se acordaba de nuestro apellido. Gloria es muy atenta y hace muy ricos omelets y pancakes. Tienen un excelente servicio al cliente, cuando les agradeces te contestan "es un placer". El Sr Irham muy atento, respetuoso y platicador nos ayudaba a tomar algunas actividades. Wendy la chica de los drinks nos cayo super, es muy amable y trabajadora. Ademas Luz, de entretenimiento se ve que ama su trabajo y sabe tratar a las personas. La habitacion super comoda, amplia y la cama muy confortable. Sin duda regresariamos a este hotel. El unico inconvenciente esta en el check in. Las personas que te atienden podrian ser mas amables y asignarte el cuarto a tiempo. Aunque llegamos temprano al hotel y fuimos varias veces a la recepcion se tardaron mucho en entregarnos el cuarto(y no eramos los unicos) . Finalemente nos entregaron la habitacion despues de las 3:30 pm. Creo que podrian mejorar en eso.
Stayed 3 nights in Aug 2025

10/10 Excellent

Walter

Liked: Cleanliness
Stayed 5 nights in Aug 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing drinks
Stayed 4 nights in Aug 2025

10/10 Excellent

Kristi Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodative staff, good managers and beautiful property.
Stayed 1 night in Aug 2025

8/10 Good

Elizabeth, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comida está bien, pero le falta variedad a los snacks.
Stayed 3 nights in Aug 2025

4/10 Poor

Scott

Disliked: Amenities, property conditions & facilities
We will not return. We went last year and had such a good time my husband and I went back again this year. We will not return. Hyatt took over this property a couple of years ago and are making changes in all the wrong ways. The food quality went from excellent to mediocre at best. We were woken up each morning at 8:30 by construction workers using a jack-hammer right outside our door (no exaggeration!). When we complained about the noise we were told we could change rooms if we felt it was necessary, but not until 3:00 or 4:00. There were no other concessions or solutions offered and the manager never contacted us (no surprise there). Our swim-out pool had a ring of green slime on the walls around it. I watched them clean the pool walls every day last year and not once this year. Overall, the property looks run-down. On the positive side, the snorkeling from the beach is excellent.
Stayed 7 nights in Aug 2025

6/10 Okay

Derrick

Travelled with family and small children
Liked: Cleanliness, staff & service
The employee's were great
Stayed 5 nights in Jul 2025

10/10 Excellent

John Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for families
Stayed 6 nights in Jul 2025

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place to vacate. Great experience from the time you arrive to the time you depart.
Stayed 2 nights in Jul 2025