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Sunscape Sabor Cozumel - All Inclusive

3.5 star property
On private beach with outdoor pool, near Mr. Sancho's Beach Club

Photo gallery for Sunscape Sabor Cozumel - All Inclusive

Aerial view
Property video
Deluxe Ocean Front Double
Outdoor banquet area
Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Spa
  • All-inclusive
  • Housekeeping

Explore the area

View map
Carretera Costera Sur Km 12.9, Cozumel, QROO, 77600
  • Paradise Beach
    ‪5 min walk‬
  • Playa Mia Grand Beach and Water Park
    ‪15 min walk‬
  • Mr. Sancho's Beach Club
    ‪15 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Family Suite (Virtual)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Family Suite (Virtual)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Tropical View Double

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Tropical View Double

8.4 out of 10
Very good
(30 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King

View from room

Deluxe King

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Beach Front Double

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Beach Front Double

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Double

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double

7.8 out of 10
Good
(7 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View Ground Floor Double

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Tropical View Ground Floor Double

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View Ground Floor King

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Tropical View Ground Floor King

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Tropical View King

View from room

Deluxe Tropical View King

7.8 out of 10
Good
(15 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Ocean View King

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

8.2 out of 10
Very good
(10 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean Front Double

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Ocean Front Double

7.4 out of 10
Good
(12 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Sunscape Sabor Cozumel - All Inclusive. Within a 5-minute stroll you'll find Paradise Beach and Mr. Sancho's Beach Club within a 15-minute walk. Highlights at this beachfront property include 2 restaurants, 2 bars/lounges and a full-service spa. .A relaxing day at Sunscape Spa by Pevonia can include beachside massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, El Patio, serves Mexican cuisine and is open for dinner. At the property's own poolside bar, you can stop for a drink. Spend the day at the private beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free self parking. .With a stay at this 3.5-property class Cozumel property, you'll be 1.3 km (0.8 mi) from Playa Mia Grand Beach and Water Park and 4.2 km (2.6 mi) from San Francisco Beach.

What's nearby

  • Paradise Beach - 5 min walk - 0.4 km
  • Playa Mia Grand Beach and Water Park - 15 min walk - 1.3 km
  • Mr. Sancho's Beach Club - 15 min walk - 1.3 km
  • San Francisco Beach - 5 min drive - 4.3 km
  • Chankanaab National Park - 7 min drive - 6.7 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24 min drive

Restaurants

  • ‪Fat Tuesday's - ‬10 min drive
  • ‪El Patio Lobby Bar - ‬5 min drive
  • ‪The Money Bar - ‬9 min drive
  • ‪Beach Club - ‬5 min drive
  • ‪Blue Iguana Cantina - ‬10 min drive

About this property

Sunscape Sabor Cozumel - All Inclusive

On private beach with outdoor pool, near Mr. Sancho's Beach Club
Sunscape Sabor Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Sunscape Sabor Cozumel - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a fitness centre, a garden and a terrace. Self parking is free. A complete renovation of Sunscape Sabor Cozumel - All Inclusive was completed in July 2021.

This 3.5-star Cozumel property is smoke free.

  • 128 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1996
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Sunscape Sabor Cozumel - All Inclusive offers 128 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Cozumel property provides wireless Internet access for a surcharge. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Sunscape Spa by Pevonia has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy.

Similar properties

View from room

Dreams Cozumel Cape Resort & Spa - All Inclusive

  • On private beach
  • Pool
  • All-inclusive
  • Spa
3.9 out of 5, Good, 360 reviews
The price is AU$493
includes taxes & fees
1 Oct - 2 Oct
Dreams Cozumel Cape Resort & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Sunny Side Grill

Things to do

  • Arcade/game room
  • Boat tours
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Volleyball
  • Water skiing
  • Windsurfing

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Built in 1996
  • Renovated entire property - July 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash. This property uses solar energy, plus a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cozumel Sunscape
Cozumel Sunscape Sabor
Sabor All Inclusive Cozumel
Sabor Cozumel
Sabor Cozumel All Inclusive
Sabor Sunscape
Sunscape Sabor
Sunscape Sabor All Inclusive
Sunscape Sabor Cozumel
Sunscape Sabor Cozumel All Inclusive
Sunscape Sabor Cozumel All Inclusive All-inclusive property
Sabor Cozumel Hotel Cozumel
Sunscape Sabor All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Sunscape Sabor Cozumel - All Inclusive?

Sunscape Sabor Cozumel - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Sunscape Sabor Cozumel - All Inclusive?

Yep, Sunscape Sabor Cozumel - All Inclusive has a free self car park.

Are there any beaches close to Sunscape Sabor Cozumel - All Inclusive?

Yep, Sunscape Sabor Cozumel - All Inclusive is a short 4-minute walk from Paradise Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Sunscape Sabor Cozumel - All Inclusive?

Yep, Sunscape Spa by Pevonia is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Sunscape Sabor Cozumel - All Inclusive have a pool?

Sunscape Sabor Cozumel - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 7:00 PM.

Does Sunscape Sabor Cozumel - All Inclusive have a waterslide?

No, there is no waterslide at Sunscape Sabor Cozumel - All Inclusive, but Playa Mia Grand Beach and Water Park is a short 15-minute walk away.

What luxury perks are available at Sunscape Sabor Cozumel - All Inclusive?

Sunscape Sabor Cozumel - All Inclusive features a private beach, a full-service spa and an outdoor pool.

What makes Sunscape Sabor Cozumel - All Inclusive a romantic place to stay?

Couples spa treatments and poolside dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Sunscape Sabor Cozumel - All Inclusive.

Is Sunscape Sabor Cozumel - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and free supervised childcare, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Sunscape Sabor Cozumel - All Inclusive is a hit with families.

Is there a free airport shuttle available at Sunscape Sabor Cozumel - All Inclusive?

No, Sunscape Sabor Cozumel - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sunscape Sabor Cozumel - All Inclusive?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunscape Sabor Cozumel - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sunscape Sabor Cozumel - All Inclusive?

No, only service animals are allowed.

Sunscape Sabor Cozumel - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 225 out of 700 reviews
Rating 8 - Good. 164 out of 700 reviews
Rating 6 - Okay. 132 out of 700 reviews
Rating 4 - Poor. 84 out of 700 reviews
Rating 2 - Terrible. 95 out of 700 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Deniece

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Apr 2025

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
I rated all 5 stars for the simple fact that Expedia continued booking despite Sunscape shutting down. However, when we arrived they were able to move us next door to Dreams and our service the entire process and confusion was wonderful.
Stayed 5 nights in May 2025

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
Loved the location, The beds were comfortable, but the rooms have some underlying conditions. The staff was amazing.
Stayed 6 nights in Feb 2025

2/10 Terrible

Thu

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staffs are very nice. But resort is Hyatt own. Never go to a Hyatt own resort. It’s a snake pit. Worse vacation ever.
Stayed 5 nights in May 2025

4/10 Poor

Sheroy

Stayed 4 nights in May 2025

2/10 Terrible

Noemi

Disliked: Cleanliness, property conditions & facilities, room comfort
Food-Terrible ATM not working No entertainment Front desk service horrible
Stayed 6 nights in May 2025

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Mar 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No dining poor conditions, Told Resort is being torn down in 2 weeks
Stayed 6 nights in May 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we book the stay we booked as an all Inclusive, yet when we got there there was only 2 restaurants that we could access. The first meal we attempted to get they were out of almost everything. Very little variety. Was told after we checked in that the hotel would be torn down in two week. In order to make the stay enjoyable we had to upgrade to an adjacent hotel for $600. Room was small and Dirty. The mini bar was filled once and we were told that the service was a one time only fill, even though it was and all inclusive.
Stayed 6 nights in May 2025

4/10 Poor

April Lynn

Travelled with family
Disliked: Staff & service, property conditions & facilities
This was our third time staying at Sunscape. It was noticeable different from the two previous stays.. The rooms were the same as the other times. The beds are a full size, not at all comfortable. Only two restaurants to dine at now. In the past it was three. Both are not always open at the same time. Long wait times for dinner and multiple times ran out of food. It was cold many times coming out or on the buffet. Wait times after ordering were long. Lunch is now a buffet, with cold food on it. Multiple people in our group got the fish at the buffet it was raw. The cheese sauce at lunch was orange water, so runny. There is no longer anyone offering to bring you drinks on the beach. Room refrigerator is only filled on first day now, if at all. We had three rooms only one had been filled. When we asked the front desk they said it is only filled once now. Two rooms had decent ac but the other did not work correctly. Went to front desk multiple times throughout each day. Was finally moved to a new room on the third day of complaining. Beach chairs really need upgraded. Most are broken and not enough of them with guests from Dreams and Secrets having access to them. Our drivers said they were trying to do away with Sunscape and extend the other expensive resorts. The only redeeming quality of this hotel is the beach access. Rooms advertised as beach view and beach front are so close to the ocean.
Stayed 5 nights in Feb 2025

2/10 Terrible

Shalonna

Disliked: Cleanliness, staff & service, property conditions & facilities
Dear [Hotel Management/Customer Service], I am writing to formally express my dissatisfaction with my recent stay at Sunscape Sabor to seek resolution regarding several issues I encountered during my visit. Upon checking into my room on the 3rd floor, I found it in unacceptable condition. The door had a significant gap, allowing bugs to enter, and the sheets were covered in hair, suggesting they had not been changed. The bathroom floor was dirty, with dead bugs and grime present. I have attached photos for your reference. After raising these concerns, I was moved to a different room on the 1st floor, which unfortunately did not meet my expectations either. The window did not lock, the temperature was uncomfortably hot, and there was a pervasive musty odor. Consequently, I refused to accept this room. Despite this situation, I was charged $300 to relocate to the Dream Hotel, which was immensely better in terms of quality and cleanliness. The overall experience at Sunscape Sabor has been the worst I have ever encountered at a resort. Additionally, I was disappointed with the food and beverage options. The drinks at the Sunscape café did not meet the expectations of an all-inclusive experience, as they were lacking in alcohol, and the cleanliness of the cups and glasses was questionable. Given the numerous issues and the overall negative experience, I kindly request a partial refund for the amount paid during my stay. I believe this would be a fair resolution considering.
Stayed 3 nights in Apr 2025

8/10 Good

Patrick Everet

Stayed 7 nights in Apr 2025

8/10 Good

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities
The beach was great for snorkeling. A lot of different juvenile fish.
Stayed 7 nights in Apr 2025

8/10 Good

Erin

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff and facilities are great. Food hit and miss
Stayed 7 nights in Apr 2025

10/10 Excellent

Ilene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this resort. Very safe and family friendly.
Stayed 4 nights in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

ronald coleman, NASHVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet place
Stayed 5 nights in Apr 2025

6/10 Okay

Krystal E

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property smelled like sewer. Sinks backed up and doors did not latch. The staff was friendly.
Stayed 4 nights in Apr 2025

6/10 Okay

Raschel k

Travelled with partner
We have stayed here many times but this will probably be our last. At check in we were informed that all of the restaurants were no longer included but we could do a timeshare presentation for an upgrade fee and have access. The pier access has gone from $5 per person per day to $10 per person per day. We had a malfunctioning toilet and fridge. It took 2 requests to get them to come look at them. The fridge was replaced at 11 pm. The toilet was not fixed. The handle had to be jiggled to get it to shut off and it squeels with each flush for 30 seconds. The service at the restaurant very slow and we often did not get a beverage until after our food arrived. Sometimes taking multiple requests or walking over to the bar to get water and a coke Menu selections were limited and some menu selections were not available and it was still early during the meal time. We had one bright light during our stay. Yuriana was amazing. She was very positive with the guests and guinely happy. She met and exceeded our expectations during the 2 meals that she served us. She is truly a bright light.
Stayed 5 nights in Apr 2025

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come every year for the diving and the Sunscape is not only affordable, its absolutely beautiful.
Stayed 8 nights in Mar 2025

10/10 Excellent

Andrea Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Crystal

Stayed 4 nights in Mar 2025

2/10 Terrible

Eaman

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The food is horrible. They are afraid of seasoning in this resort. Our mini refrigerator was broken our entire stay and we told the front desk and they did not fix it the whole time we were there.

10/10 Excellent

Christopher Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great views and the staff were amazing!
Stayed 3 nights in Mar 2025

10/10 Excellent

LaToya Khalifah, Linden

Stayed 5 nights in Mar 2025