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Sunscape Sabor Cozumel - All Inclusive

3.5 star property
On private beach with outdoor pool, near Mr. Sancho's Beach Club

Photo gallery for Sunscape Sabor Cozumel - All Inclusive

Aerial view
Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
Minibar, in-room safe, individually decorated, individually furnished
Outdoor banquet area
Deluxe Ocean Front Double

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • All-inclusive

Explore the area

Map
Carretera Costera Sur Km 12.9, Cozumel, QROO, 77600
  • Playa Mia Grand Beach and Water Park
    ‪15 min walk‬
  • Mr. Sancho's Beach Club
    ‪15 min walk‬
  • Paradise Beach
    ‪1 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Family Suite (Virtual)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Family Suite (Virtual)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Tropical View Double

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Tropical View Double

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King

View from room

Deluxe King

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Beach Front Double

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Beach Front Double

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Double

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View Ground Floor Double

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Tropical View Ground Floor Double

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View Ground Floor King

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Tropical View Ground Floor King

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Tropical View King

View from room

Deluxe Tropical View King

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Ocean View King

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean Front Double

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Ocean Front Double

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Sunscape Sabor Cozumel - All Inclusive. Within a 5-minute stroll you'll find Paradise Beach and Mr. Sancho's Beach Club within a 15-minute walk. Highlights at this beachfront property include 2 restaurants, 2 bars/lounges and a full-service spa. .A relaxing day at Sunscape Spa by Pevonia can include beachside massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, El Patio, serves Mexican cuisine and is open for dinner. At the property's own poolside bar, you can stop for a drink. Spend the day at the private beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free self parking. .With a stay at this 3.5-property class Cozumel property, you'll be 1.3 km (0.8 mi) from Playa Mia Grand Beach and Water Park and 4.2 km (2.6 mi) from San Francisco Beach.

What's nearby

  • Playa Mia Grand Beach and Water Park - 15 min walk - 1.3 km
  • Mr. Sancho's Beach Club - 15 min walk - 1.3 km
  • Paradise Beach - 1 min drive - 0.4 km
  • San Francisco Beach - 5 min drive - 4.3 km
  • Chankanaab Beach Adventure Park - 8 min drive - 7.4 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬11 min drive
  • ‪Topaz Restaurant - ‬3 min drive
  • ‪Occidental Grand Beach - ‬5 min drive
  • ‪Manatees Swim Up Bar - ‬1 min walk

About this property

Sunscape Sabor Cozumel - All Inclusive

On private beach with outdoor pool, near Mr. Sancho's Beach Club
Sunscape Sabor Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Sunscape Sabor Cozumel - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a fitness centre, a garden and a terrace. Self parking is free. A complete renovation of Sunscape Sabor Cozumel - All Inclusive was completed in July 2021.

This 3.5-star Cozumel property is smoke free.

  • 128 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1996
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Sunscape Sabor Cozumel - All Inclusive offers 128 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Cozumel property provides wireless Internet access for a surcharge. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Sunscape Spa by Pevonia has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Sunny Side Grill

Things to do

  • Arcade/game room
  • Boat tours
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Volleyball
  • Water skiing
  • Windsurfing

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Built in 1996
  • Renovated entire property - July 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash. This property uses solar energy, plus a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cozumel Sunscape
Cozumel Sunscape Sabor
Sabor All Inclusive Cozumel
Sabor Cozumel
Sabor Cozumel All Inclusive
Sabor Sunscape
Sunscape Sabor
Sunscape Sabor All Inclusive
Sunscape Sabor Cozumel
Sunscape Sabor Cozumel All Inclusive
Sunscape Sabor Cozumel All Inclusive All-inclusive property
Sabor Cozumel Hotel Cozumel
Sunscape Sabor All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Sunscape Sabor Cozumel - All Inclusive?

Sunscape Sabor Cozumel - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Sunscape Sabor Cozumel - All Inclusive?

Yep, Sunscape Sabor Cozumel - All Inclusive has a free self car park.

Are there any beaches close to Sunscape Sabor Cozumel - All Inclusive?

Yep, Sunscape Sabor Cozumel - All Inclusive is a short 4-minute walk from Paradise Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Sunscape Sabor Cozumel - All Inclusive?

Yep, Sunscape Spa by Pevonia is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Sunscape Sabor Cozumel - All Inclusive have a pool?

Sunscape Sabor Cozumel - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 7:00 PM.

Does Sunscape Sabor Cozumel - All Inclusive have a waterslide?

No, there is no waterslide at Sunscape Sabor Cozumel - All Inclusive, but Playa Mia Grand Beach and Water Park is a short 15-minute walk away.

What luxury perks are available at Sunscape Sabor Cozumel - All Inclusive?

Sunscape Sabor Cozumel - All Inclusive features a private beach, a full-service spa and an outdoor pool.

What makes Sunscape Sabor Cozumel - All Inclusive a romantic place to stay?

Couples spa treatments and poolside dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Sunscape Sabor Cozumel - All Inclusive.

Is Sunscape Sabor Cozumel - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and free supervised childcare, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Sunscape Sabor Cozumel - All Inclusive is a hit with families.

Is there a free airport shuttle available at Sunscape Sabor Cozumel - All Inclusive?

No, Sunscape Sabor Cozumel - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sunscape Sabor Cozumel - All Inclusive?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunscape Sabor Cozumel - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sunscape Sabor Cozumel - All Inclusive?

No, only service animals are allowed.

Sunscape Sabor Cozumel - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 225 out of 699 reviews
Rating 8 - Good. 164 out of 699 reviews
Rating 6 - Okay. 132 out of 699 reviews
Rating 4 - Poor. 83 out of 699 reviews
Rating 2 - Terrible. 95 out of 699 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

julie ann, Sioux falls

Liked: Staff & service
Stayed 7 nights in Mar 2025

8/10 Good

sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised with our last-minute stay. The beach is beautiful and the snorkeling quite good! The bed was super comfortable in the room was very clean. Such a short distance from the room to the ocean! That was awesome, especially for my elderly mom :-) The property could use some cosmetic updates. The food was just mediocre, which was a little bit of a bummer, but it was OK. The bar service and the drinks were exceptional. The staff are super friendly. The best part about this property is the location and if they could just up the food quality a little bit, it would be perfect! Overall, it was a greatly enjoyable day
Stayed 2 nights in Feb 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

4/10 Poor

Linda

Liked: Staff & service
Disliked: Cleanliness
The restaurants were boring and the food wasn’t very tasty.
Stayed 4 nights in Feb 2025

6/10 Okay

claudia

Stayed 1 night in Feb 2025

4/10 Poor

Elizabeth

Disliked: Property conditions & facilities
Stayed 6 nights in Feb 2025

4/10 Poor

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont go here

Stayed 3 nights in Feb 2025

8/10 Good

Leah

Liked: Cleanliness, staff & service, amenities
We love this property, as it’s smaller, yet has all we need and the best beach in Cozumel. This was our 2nd yr at the resort, stayed 12 nts. Our food choices this yr were cut down by 2 restaurants, so food was nothing to write home about, but just fine. Sadly our bldg was a bit in disrepair, outside missing lights and inside a few broken items. Though we are easy and didn’t sweat the small stuff. Drinks are fabulous, spa was amazing!! Snorkeling right off the beach is amazing, staff is awesome. Love, love Dana with activities!! Taught my husband some Spanish! Purchased an excursion from the concierge and it was great! Can’t wait to come back, though we are hoping they fix some things.
Stayed 12 nights in Feb 2025

8/10 Good

Susan

Stayed 5 nights in Feb 2025

4/10 Poor

Charles

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Feb 2025

4/10 Poor

lisa Marie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 8 nights in Feb 2025

4/10 Poor

Karen

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First let me say everyone was very friendly. After a long travel day we just wanted to get to our room but at check in we were told we had to speak with this other person....a sales person that kept on and on about touring and wanted to up sale us to the connecting resorts and would NOT take no for an answer until my husband starting getting ill. When got to the room it wasnt bad, but there was a horrible odor in the bathroom.. no biggie we would deal with it. Very nice view from walkout and was excited to be right next to a beach bar. 😁 only to find out the bar literly straight off of our patio was off limits. It belongs to Dreams. And all their guest were taking the chairs on "our side". The room air conditioner worked good but made a loud baning noise that made it impossible to sleep, even with a pillow over my head. I discussed with the front desk afyer night one and was told they would look into it.....nothing. The fridge was stocked when we got there. 2 cokes, 1 diet coke 4 beers, 2 orange sodas and water. We only drink coke and diet coke asked to switch them out or get more coke/diet coke, that was a no because it's only "stocked" on day 1. Not 1 of the ice machines on the property worked, you had to go to the bar to get ice. Our last day was our 40th wedding anniversary and we just wanted a quiet meal that night so I asked if to get a plate from one of the 2 restaurants to take to the room..answer.. no ma'am. Needless to say this was our 1st and last stay here.
Stayed 3 nights in Feb 2025

6/10 Okay

Mollie Jean

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Sunscape was run down. The mini fridge was rusted and gross. The beds need to be replaced. They hurt our backs. There was no room service. Only 2 restaurants and one night both had an hour plus wait. They wouldn’t allow us to take any food back to our room. I asked to move resorts. Paid $520 to move to secrets next door.
Stayed 7 nights in Feb 2025

6/10 Okay

Daniel

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Air conditioner just barely kept are room at 80 degrees and the toilet didn't flush without putting your hand in the back. The food well not good most of the time let us go back to secerts buffet i dont understand why they stopped
Stayed 10 nights in Feb 2025

4/10 Poor

SORIN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was veri poor maintened, no handle on the bathroom door, the room had some poor repairs, different kind of white on the walls, the chain lock was installed unproperly , the door could not be secured, I had a lizzard running on the ceiling one morning and even they sprayed with something they could not catch it, the very next morning it was on the wall, the bad was bad, the TV has only 5-6 programs and very, very small
Stayed 5 nights in Feb 2025

4/10 Poor

Valerie

Disliked: Staff & service
Stayed 5 nights in Oct 2024

4/10 Poor

Valerie

Disliked: Property conditions & facilities
My biggest issue with this resort is the food. No flavor, no selection, bland, repetitive and just not good at all. And no back up anything if you did not care for it. The only good thing I can say is the breakfast is ok. Make sure you fill up on that. Always a wait for any meal and wait staff is definitely not enough for the amount of people eating ever. Wait to order and then bring all courses out super fast. Portions are TINY!! Reyes and Antonio (morning waiters)were a ray of sunshine in this experience, and I enjoyed sitting in their section. My toilet screamed after flushing and was not fixed during stay lol, pretty annoying but worked. NOT ENOUGH CHAIRS BY POOL OR BEACH EVERY SINGLE DAY. If you don’t “claim a chair by 7 or so you are out of luck!! Beach was amazing so take your chances on everything else.
Stayed 5 nights in Feb 2025

6/10 Okay

Andrew, Centerton

Liked: Cleanliness, staff & service
There is very limited dining and the selection is very limited.
Stayed 4 nights in Jan 2025

10/10 Excellent

alan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

4/10 Poor

Timothy, South Haven

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool was dirty entire time . Food marginal at best. Not much for choices.Also cold food
Stayed 7 nights in Jan 2025

2/10 Terrible

Tammi

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was in a neglected building furthest from the lobby, 25. The exterior of the building was neglected, moldy and peeling paint. I am surprised the door entry worked as it was completely weathered. Inside smelled musty, there was mold, dirty floors, broken bedside lamp, no washcloths, conditioner. The mattress was hard as a rock. And the worse part was when I untucked the bed and found a dirty mattress full of holes. Disgusting and unacceptable!! No response from the front desk. My girlfriend’s room ac was leaking, an actual puddle on the floor. This is how the room was delivered to her and all they did was give her towels to clean it up herself!! She was in the same building down an unlit path behind the back and all the things lacking. Response to her was “this isn’t dreams we don’t have bath robes.” Horrible!! Do not stay here!! Hyatt should be ashamed!!! And it wasn’t cheap.
Stayed 1 night in Jan 2025

8/10 Good

Ryan

Liked: Staff & service
Stayed 7 nights in Jan 2025

2/10 Terrible

Colleen

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can say nothing positive about this hotel. We booked a one night stay after a flight cancellation after staying in adjoining sister Hyatt property. This hotel was expensive and upon arrival into room the air conditioner unit had flooded the room. We had to clean up the mess ourselves. Bell staff just walked away. Room was in horrible condition. No hangars, no wash clothes, no bath mats, no hair dryer, no conditioner. Chipped paint everywhere, mold in room and walkway to room. No coffee maker. Speaking electric outlets, unplugged refrigerator. It is the motel 6 of all inclusive properties. Room is absolutely disgusting. Management must address our concerns and concessions must be offered as this property is beyond unacceptable.
Stayed 1 night in Jan 2025

6/10 Okay

Linda

Liked: Staff & service
Stayed 6 nights in Jan 2025

10/10 Excellent

Apryl J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locstion
Stayed 4 nights in Jan 2025