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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property

Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive

3 outdoor pools, pool loungers
Property video
On the beach, beach massages, scuba diving, snorkelling
Outdoor wedding area
Outdoor wedding area

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$454
includes taxes & fees
1 June - 2 June

Explore the area

View map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600
  • Place, Arrecifes de Cozumel National Park
    ‪3 min walk‬
  • Place, Paradise Beach
    ‪5 min walk‬
  • Place, Mr. Sancho's Beach Club
    ‪15 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪29 min drive‬

Room options

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

  • Sea view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View Swim Out King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Swim Out King

  • Ocean view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Pool View King Bed

Free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Pool View Swim Out King

Junior Suite Pool View Swim Out King

Junior Suite Pool View Swim Out King

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Pool View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King

  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King

  • Partial ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

Junior Suite Ocean View Double

  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean View Swim Out King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Swim Out King

  • Partial ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Pool View Double

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Preferred Club Superior Junior Suite Ocean View King

Preferred Club Superior Junior Suite Ocean View King

Preferred Club Superior Junior Suite Ocean View King

  • Ocean view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean Front Plunge Pool King

Preferred Club Junior Suite Ocean Front Plunge Pool King

Preferred Club Junior Suite Ocean Front Plunge Pool King

  • Beach view
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Terrace, Ocean View

In-room dining

Junior Suite, 1 King Bed, Terrace, Ocean View

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Preferred Club Junior Suite Panoramic View King

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Cozumel

A luxury stay in Cozumel awaits you at Secrets Aura Cozumel - Adults Only - All Inclusive. Within a 5-minute stroll you'll find Paradise Beach and Mr. Sancho's Beach Club within a 15-minute walk. Highlights at this all-inclusive property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Secrets Spa by Pevonia can include deep-tissue massages, hot stone massages, aromatherapy and reflexology along with access to the sauna. The restaurant, Windows, serves international cuisine and is open for breakfast, lunch and dinner. The property's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the 2 outdoor tennis courts, gym and pool loungers. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4.5-property class Cozumel property, attractions include San Francisco Beach and Palancar Beach.

What's nearby

  • Arrecifes de Cozumel National Park - 3 min walk - 0.3 km
  • Paradise Beach - 5 min walk - 0.4 km
  • Playa Mia Grand Beach and Water Park - 15 min walk - 1.3 km
  • Mr. Sancho's Beach Club - 15 min walk - 1.3 km
  • San Francisco Beach - 6 min drive - 4.3 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24 min drive

Restaurants

  • ‪Beach Club - ‬5 min drive
  • ‪Market Café - ‬3 min walk
  • ‪The Money Bar - ‬9 min drive
  • ‪Topaz Restaurant - ‬3 min drive
  • ‪El Patio Lobby Bar - ‬5 min drive

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi.

A business centre and meeting rooms are available. Spa services, barbecue grills, and an arcade/games room are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free.

This 4.5-star Cozumel property is smoke free.

  • 266 guestrooms or units
  • 4 levels
  • 5 dining venues
  • Conference rooms
  • Built in 2007
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. This individually decorated and furnished accommodation has separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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The price is AU$377
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Bordeaux
  • Gohan
  • Oceana
  • Windows

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Boat tours
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorised watercraft
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
Secrets Aura Cozumel
Secrets Aura Cozumel All Inclusive
Secrets Cozumel
Secrets Cozumel All Inclusive
Secrets Cozumel Aura
Aura Cozumel Grand Hotel Cozumel
Secrets Aura
Secrets Aura Cozumel All Inclusive All-inclusive property
Secrets Aura All Inclusive All-inclusive property
Secrets Aura Cozumel All Inclusive
Hotel Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel All Inclusive Hotel
Secrets Aura All Inclusive Hotel
Secrets Aura All Inclusive
Cozumel Secrets Aura Cozumel - All Inclusive Hotel
Hotel Secrets Aura Cozumel - All Inclusive
Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel Inclusive

Frequently asked questions

What is the cancellation policy at Secrets Aura Cozumel - Adults Only - All Inclusive?

Secrets Aura Cozumel - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Aura Cozumel - Adults Only - All Inclusive?

As of 4 May 2026, prices found for a 1-night stay for 2 adults at Secrets Aura Cozumel - Adults Only - All Inclusive on 1 June 2026 start from AU$454, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yep, Secrets Aura Cozumel - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Secrets Aura Cozumel - Adults Only - All Inclusive?

Yep, Secrets Aura Cozumel - Adults Only - All Inclusive is a short 5-minute walk from Paradise Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yep, Secrets Spa by Pevonia is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as deep-tissue massages.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Secrets Aura Cozumel - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a waterslide?

No, there is no waterslide at Secrets Aura Cozumel - Adults Only - All Inclusive, but Playa Mia Grand Beach and Water Park is a short 15-minute walk away.

What luxury perks are available at Secrets Aura Cozumel - Adults Only - All Inclusive?

Secrets Aura Cozumel - Adults Only - All Inclusive features 3 outdoor pools, a full-service spa and a health club.

What makes Secrets Aura Cozumel - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Secrets Aura Cozumel - Adults Only - All Inclusive.

Is Secrets Aura Cozumel - Adults Only - All Inclusive family-friendly?

No, Secrets Aura Cozumel - Adults Only - All Inclusive is an adults-only property.

Is there a free airport shuttle available at Secrets Aura Cozumel - Adults Only - All Inclusive?

No, Secrets Aura Cozumel - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Secrets Aura Cozumel - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Secrets Aura Cozumel - Adults Only - All Inclusive?

No, only service animals are allowed.

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 338 out of 1193 reviews
Rating 8 - Good. 243 out of 1193 reviews
Rating 6 - Okay. 293 out of 1193 reviews
Rating 4 - Poor. 168 out of 1193 reviews
Rating 2 - Terrible. 151 out of 1193 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Shaquana

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The bathrooms were rusty and painted over. The showers weren’t clean and the toilet kept leaking.
Stayed 4 nights in Jan 2026

6/10 Okay

Catherine

Stayed 2 nights in Jan 2026

8/10 Good

Paula

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely
Gorgeous sunsets
"Love" coffee
Beautiful water
Awesome entertainment
Stayed 10 nights in Jan 2026

8/10 Good

JOSEE

Stayed 3 nights in Jan 2026

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and the staff did a great job of cleaning the room and keeping our frig restocked everyday. I stayed at Secrets in 2013, the place needs some updating but overall our stay was very good. All of the staff were very friendly and helpful. Wendy, the daily events leader was really good, she kept things lively everyday.
Stayed 6 nights in Jan 2026

6/10 Okay

Jennifer

Stayed 5 nights in Jan 2026

6/10 Okay

Neal, Airdrie

Stayed 14 nights in Jan 2026

8/10 Good

Bradley Lane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great, amenities were better than expected. The evening meals were great. Some of the mid-day eating spots were a little less than we expected. The beach, pier, and pools were amazing.
Stayed 7 nights in Jan 2026

6/10 Okay

Kimberly

Travelled with partner
Disliked: Amenities, property conditions & facilities
Staff was nice, rooms and facilities clean but in need of updates/repairs, pool water freezing cold, food was TERRIBLE and not much to do after 8 pm. Beach was great for snorkeling but you don’t want to enter the water without swim shoes
Stayed 8 nights in Jan 2026

8/10 Good

Terry L

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
The staff was fantastic!!!
Stayed 6 nights in Jan 2026

10/10 Excellent

Janelle

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! Wenn D Miguel and Marguerito were the best! Miss them already! The rooms were clean although could use a little update which we were told near future. Fridge had to be slammed shut but those were minor details! Thank you all for a great, fun week!
Stayed 6 nights in Jan 2026

2/10 Terrible

CLIVE VALENTINE

Disliked: Cleanliness, amenities, property conditions & facilities
Hello and thank you for asking for our thoughts on our stay, The room we were led to believe was going to be my wife and I's Honeymoon dream getaway and first vacation together was a serious letdown. We picked this resort based on the pictures on the website offers of amenities and the what we believed would live up to the Secrets Resort reputation. Upon arrival everything appeared as described, it was not until we entered the room that there were problems, Room 1117 the jacuzzi tub had broken from the wall and was angled inward and was heavily and poorly caulked with goop, when we turned on the faucet of the tub and it shot out an abundance of grit and metal shards, we tried to clean it up, the tub had no drain plug so we placed the rubber bath mat on top to try and close the drain to fill the tub to try to clean it. After about 20 minutes of water running ,we still had NO HOT water and could only manage to fill the tub with about an inch of water as the tub had no drain and we couldn't get one from the front desk. The room was clearly neglected and not maintained, and was showing signs of black mold in multiple areas and it had an odor of sewage. Not only had we payed for an ocean view but we received a room way back in the shade viewing the pool... and way in the distance was the ocean if we stood on a chair to see it. We were determined to enjoy our stay and begged for a room change, we were told this" might happen" the next morning and to check back at 10 am the next mo
Stayed 13 nights in Jan 2026

2/10 Terrible

Lisa Wilkerson

I have never given a poor review but I feel like others should be informed before traveling so far to a foreign country. The room we booked and payed extra for was not available upon arrival. We were informed that since we booked through Expedia there was nothing they could do to refund our money either, but not until the very last day. We became aware very quickly that the ocean view pool access rooms were actually available but only to guests who paid for their vacation elite package. We sat through their sales pitch for over 3 hrs pressured by several salespeople to give 60 to 100 grand towards this vacation membership! We finally walked away and learned very quickly we would not get our room we paid for.
Stayed 6 nights in Nov 2025

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were fun and entertaining! Room clean. Beautiful view.
Stayed 6 nights in Jan 2026

8/10 Good

BRUCE

Travelled with group
Disliked: Amenities
Yes, our room was clean, and the people were wonderful.
Stayed 14 nights in Jan 2026

8/10 Good

Roger Tuck Mustard

Really liked the l
Stayed 8 nights in Jan 2026

8/10 Good

Anita Kay

😀
Stayed 7 nights in Jan 2026

10/10 Excellent

Theresa Lindley, Ocean Springs

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved our King Jr Suite completely renovated great views of the Villas pool. Close to Bordeauxs restaurant. Love this place will be going back!!!
Stayed 7 nights in Jan 2026

10/10 Excellent

Jessica

Stayed 5 nights in Jan 2026

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff are great. We celebrated our honeymoon and are planning to return for years to come.
Stayed 7 nights in Jan 2026

6/10 Okay

Tommy

Travelled with family
Liked: Cleanliness, staff & service
there were three pools. all of them were good not great. sometimes hard to find a lounge chair.
Stayed 6 nights in Jan 2026

6/10 Okay

John

Travelled with partner
Liked: Cleanliness
Dated. small things broken, missing or just not maintained.
Stayed 14 nights in Jan 2026

6/10 Okay

Gina

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Overall the resort was nice. The beach was great along with the snorkling right off of the beach. Felt safe at the resort and leaving the resort. Employees friendly overall. Had a room with an ocean view and swim up pool. The outside of the room was amazing. Inside the room, not so much. Room was dated (not that big of a deal) and not cleaned throughly and had a list of items that did not work right away. This included no hot water, ceiling fan did not work, phone did not work, moldly bathmat and tub. Poor repairs had been attempted to the room previously and poor paint job. No way we were using the tub, it was just gross. We were on ground level (2 stories above us) and one night with heavy rain it was pouring through the ceiling in the bathroom. Didn't even bother reporting it because nothing would have been done. But there was a mold smell in the room in general. I liked the resort, but would not stay there again because of the room and the high pressure sales pitch they put you through as soon as you get there for the timeshares. They are EXTREMELY agressive on selling you on the timeshare or membership, whatever it is, we did not want to hear it and made that clear. We told them we had been traveling for 12 hours and really just wanted to go to our room and relax. The sales pitch continued for another 30 minutes. Conveniently, our room was not ready for 45 minutes after we checked in (which was after 4:00 p.m.).
Stayed 5 nights in Jan 2026

10/10 Excellent

Luizmar

Stayed 4 nights in Dec 2025

2/10 Terrible

Jeannette

Stayed 4 nights in Nov 2025