See all properties
Save

Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive

3 outdoor pools, pool loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine
Preferred Club Junior Suite Ocean Front Plunge Pool King
Lobby sitting area
Preferred Club Superior Junior Suite Ocean View King

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • 24/7 front desk
  • Housekeeping
The current price is AU$507
includes taxes & fees
6 July - 7 July

Explore the area

Map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600
  • Paradise Beach
    ‪5 min walk‬
  • Playa Mia Grand Beach and Water Park
    ‪15 min walk‬
  • Mr. Sancho's Beach Club
    ‪15 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪20 min drive‬

Room options

View all photos for Preferred Club Junior Suite Pool View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View Swim Out King

Junior Suite Pool View Swim Out King

Junior Suite Pool View Swim Out King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite Ocean View King

Preferred Club Superior Junior Suite Ocean View King

Preferred Club Superior Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Swim Out King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Swim Out King

Highlights

Furnished patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
  • 68 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
  • 68 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Ocean View Swim Out King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Swim Out King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
  • 70 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Plunge Pool King

Preferred Club Junior Suite Ocean Front Plunge Pool King

Preferred Club Junior Suite Ocean Front Plunge Pool King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
  • 73 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Terrace, Ocean View

In-room dining

Junior Suite, 1 King Bed, Terrace, Ocean View

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

Free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
  • 68 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

Junior Suite Ocean View Double

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

You may also like

Ad
Outdoor pool, pool umbrellas, pool loungers

Hotel B Unique - Adults Only

Zona Hotelera Norte
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.5 out of 5, Wonderful, 253 reviews
Hotel B Unique - Adults Only

About the area

Cozumel

A luxury stay in Cozumel awaits you at Secrets Aura Cozumel - Adults Only - All Inclusive. Within a 5-minute stroll you'll find Paradise Beach and Mr. Sancho's Beach Club within a 15-minute walk. Highlights at this all-inclusive property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Secrets Spa by Pevonia can include deep-tissue massages, hot stone massages, aromatherapy and reflexology along with access to the sauna. The restaurant, Windows, serves international cuisine and is open for breakfast, lunch and dinner. The property's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the 2 outdoor tennis courts, gym and pool loungers. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4.5-property class Cozumel property include San Francisco Beach and Playa Mia Grand Beach and Water Park.

What's nearby

  • Paradise Beach - 5 min walk - 0.4 km
  • Playa Mia Grand Beach and Water Park - 15 min walk - 1.3 km
  • Mr. Sancho's Beach Club - 15 min walk - 1.3 km
  • Nachi Cocom Beach Club & Water Sport Center - 4 min drive - 2.9 km
  • San Francisco Beach - 5 min drive - 4.3 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬11 min drive
  • ‪Topaz Restaurant - ‬3 min drive
  • ‪Occidental Grand Beach - ‬5 min drive
  • ‪Manatees Swim Up Bar - ‬1 min walk

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Secrets Aura Cozumel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Secrets Aura Cozumel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. Public spaces have free WiFi.

A business centre and meeting rooms are available. Spa services, barbecue grills, and an arcade/games room are also featured at the luxury Secrets Aura Cozumel - Adults Only - All Inclusive. Self parking and valet parking are free.

This 4.5-star Cozumel property is smoke free.

  • 266 guestrooms or units
  • 4 levels
  • 5 dining venues
  • Conference rooms
  • Built in 2007
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Secrets Aura Cozumel - Adults Only - All Inclusive offers 266 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and free minibar items. This individually decorated and furnished accommodation has separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Spanish

Similar properties

Exterior

InterContinental Presidente Cozumel Resort Spa by IHG

  • On private beach
  • Pool
  • Spa
  • Pet-friendly
4.7 out of 5, Exceptional, 1,004 reviews
The price is AU$548
includes taxes & fees
29 June - 30 June
InterContinental Presidente Cozumel Resort Spa by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Bordeaux
  • Gohan
  • Oceana
  • Windows

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Boat tours
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorised watercraft
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
Secrets Aura Cozumel
Secrets Aura Cozumel All Inclusive
Secrets Cozumel
Secrets Cozumel All Inclusive
Secrets Cozumel Aura
Aura Cozumel Grand Hotel Cozumel
Secrets Aura
Secrets Aura Cozumel All Inclusive All-inclusive property
Secrets Aura All Inclusive All-inclusive property
Secrets Aura Cozumel All Inclusive
Hotel Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel All Inclusive Hotel
Secrets Aura All Inclusive Hotel
Secrets Aura All Inclusive
Cozumel Secrets Aura Cozumel - All Inclusive Hotel
Hotel Secrets Aura Cozumel - All Inclusive
Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel Inclusive

Frequently asked questions

What is the cancellation policy at Secrets Aura Cozumel - Adults Only - All Inclusive?

Secrets Aura Cozumel - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Aura Cozumel - Adults Only - All Inclusive?

As of 17 June 2025, prices found for a 1-night stay for 2 adults at Secrets Aura Cozumel - Adults Only - All Inclusive on 6 July 2025 start from AU$507.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yep, Secrets Aura Cozumel - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Secrets Aura Cozumel - Adults Only - All Inclusive?

Yep, Secrets Aura Cozumel - Adults Only - All Inclusive is a short 5-minute walk from Paradise Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yep, Secrets Spa by Pevonia is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as deep-tissue massages.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Secrets Aura Cozumel - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a waterslide?

No, there is no waterslide at Secrets Aura Cozumel - Adults Only - All Inclusive, but Playa Mia Grand Beach and Water Park is a short 15-minute walk away.

What luxury perks are available at Secrets Aura Cozumel - Adults Only - All Inclusive?

Secrets Aura Cozumel - Adults Only - All Inclusive features 3 outdoor pools, a full-service spa and a health club.

What makes Secrets Aura Cozumel - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Secrets Aura Cozumel - Adults Only - All Inclusive.

Is Secrets Aura Cozumel - Adults Only - All Inclusive family-friendly?

No, Secrets Aura Cozumel - Adults Only - All Inclusive is an adults-only property.

Is there a free airport shuttle available at Secrets Aura Cozumel - Adults Only - All Inclusive?

No, Secrets Aura Cozumel - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Secrets Aura Cozumel - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Secrets Aura Cozumel - Adults Only - All Inclusive?

No, only service animals are allowed.

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 316 out of 1172 reviews
Rating 8 - Good. 254 out of 1172 reviews
Rating 6 - Okay. 275 out of 1172 reviews
Rating 4 - Poor. 176 out of 1172 reviews
Rating 2 - Terrible. 151 out of 1172 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

stanley Christian Owen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was nice property great staff
Stayed 5 nights in Mar 2025

4/10 Poor

Kayla

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Donna S

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful experience and the staff was exceptional! I would stay there again.
Stayed 5 nights in Mar 2025

4/10 Poor

Drake

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called ahead to let the Hotel know we were celebrating our 30 year anniversary, and they did absolutely nothing to recognize the celebration, we went to the “French restaurant” and was told it would be a 40 minute Wait, but if we spent $60 on a bottle of wine we could get in immediately, so we did…. The people behind us were seated immediately without have to spend any additional money?? The drinks were terrible and the food was very bland
Stayed 5 nights in Mar 2025

8/10 Good

Gregory Joel, Columbus

Travelled with partner
Liked: Cleanliness, staff & service
Beach and pool chairs were all saved by 8 am with people not using them for hours at a time. First night restaurants were full with very long wait times. Our room staff was excellent. Overall this hotel is needs updating.
Stayed 8 nights in Feb 2025

4/10 Poor

SHELBY L

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
I have stayed at several other resorts in Cancun area and they were immaculate. We were disappointed as a whole with this resort and would not go back nor would we recommend family or friends. Food was ok for breakfast. I never went hungry but definitely not impressed. I would highly recommend walking off the property to the little taco shack just outside the gates (food and prices were great). We stayed as preferred guests but they were no help. The beer stock was limited and we had to taxi to town to purchase our own. Mixed drinks at resort were plentiful so no complaints there. Complaints: One of our rooms was missing a bathroom door, Sink clogged, toilet wouldn’t flush, room flooded because of air conditioner. But I will say the beach was beautiful and I appreciated having a swim up bar.
Stayed 5 nights in Mar 2025

2/10 Terrible

Heather Lynne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Resort leaks & floods. Visible mold throughout the property. The mold smell couldn't be covered with oil burners.
Stayed 3 nights in Dec 2024

10/10 Excellent

George

Stayed 6 nights in Mar 2025

10/10 Excellent

Mikelle

Travelled with partner
Liked: Staff & service
This is our 2nd time at this resort. The location is amazing and we loved the pier pickup for diving. The staff is friendly and attentive! I would suggest if your room has an odor request a new one immediately. The first few days it wasn’t bad, but halfway through the trip we noticed our room had a really unpleasant odor. To be fair to the resort we did not report it, and we spent most of our time at the beach not in our room. However on our flight home we noticed the clothes we were wearing smelled like the room. When we got home, all of our belongings were permeated with the unpleasant smell. We have been home 5 days and still cannot get the odor out—it especially lingers in spandex material, ie bathing suits and workout clothes. Our luggage has been sitting outside for 5 days in an attempt to air the smell out and after soaking our clothes in an odor removal solution for 24 hours and multiple washings, many of our clothing items still have the odor, and most likely will need to be replaced. It’s been impossible to get out of silicone—watch bands, AirPod cases, etc and we have had to replace them. So great trip but bummed about the effects the smell has had on our belongings.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is beautiful and most of the staff were amazing! Claudia who helped check us in, really stood out. She made sure we had everything we needed! She is definitely a 5 ⭐️ employee! Food was not the best. Poor showers also. We barely had any hot water.
Stayed 4 nights in Mar 2025

4/10 Poor

timothy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Liked the beach, rooftop restaurant. Bartenders , waiters, and bellhops very friendly, front desk.not so much. First room was in real need of remodeling and some issues that were passed on to staff. Did receive an upgrade to swimup
Stayed 14 nights in Feb 2025

8/10 Good

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach. Fantastic views. Only issues were not enough beach towels or chairs, and the food was on the bland side.
Stayed 5 nights in Feb 2025

6/10 Okay

Ashley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Jamie Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff!! Great housekeeping as well!
Stayed 7 nights in Feb 2025

8/10 Good

Radonda, Weatherford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got a crappy room that was not remodeled yet it was bad smelly sewer smell they tried to out smell with incense the room was very run down .( make sure you request a newly remodeled room !) I finally got my voice heard and two days later we got moved to a way better room ! The pool tiling needs tons of work . While sitting soaking feet in water from swim out room plaster started falling on me . When I stood up to see what in the hell , there was a worker scrapping outside patio ceiling and just raking it off ! We have stayed here many years ago and remember that vacation as so fabulous… I would choose another hotel next time …

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great time and service.
Stayed 5 nights in Dec 2024

8/10 Good

William, Whitewood

8/10 Good

Timothy John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a little nervous after reading reviews prior to our trip but we had a wonderful time. The only caution I would have for anyone considering going to the Secrets is to understand what you will not be getting if you are not “preferred “. You are limited to certain restaurants and other things if you are not of preferred status. We chose the preferred status and everything was wonderful. Plenty of places to eat, drinks were good and overall everything was clean and in working order.
Stayed 7 nights in Feb 2025

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I like the many options for dining. The noise during the day and night is too loud.
Stayed 4 nights in Feb 2025

10/10 Excellent

Kimberly Eileen, Colorado Springs

Travelled with partner
Liked: Amenities, property conditions & facilities
Great hotel. My only one complaint is that you are not allowed to wear flip flops into any of the inclusive restaurants. All I packed was flip flops? It’s a beach resort? I can see no bikinis etc., but flips flops seemed a little silly to me.
Stayed 4 nights in Feb 2025

8/10 Good

Kristi Marie

Travelled with group
Liked: Cleanliness, staff & service
Staff was great, property was clean and in good condition. Limited things to do after 10 pm and Cozumel had limited things to do if you're not a scuba diver. Enjoyed a relaxing vacation - stayed 7 days but wouldn't spend more than 5 days next time.
Stayed 7 nights in Feb 2025

10/10 Excellent

Gail

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Didn't like the construction going on outside our swim up patio. No pizza on site, no Italian restaurant. Liked the cocoa coffee shop and the barefoot snack bar. Also loved the 24hr room service.
Stayed 9 nights in Feb 2025

6/10 Okay

eric

Travelled with partner
Disliked: Amenities, property conditions & facilities
Beach front and the sunsets are beautiful. Secrets rooms appear to behind in maintenance. We had to upgrade our room because the original was not in good condition. Also, room was listed as an ocean view but only had a small sliver of ocean view and room over looked a very noisy pool.
Stayed 5 nights in Feb 2025

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the pools. Bar service was great at every bar. Rooms very clean. It would be nice to include Dreams dining. Need pizza in Secrets.
Stayed 4 nights in Feb 2025

6/10 Okay

Logan Christopher

Travelled with family
Liked: Cleanliness, staff & service
This secrets is a great place for the price but it is not high end like its sister sites. Food was good, service was very attentive and timely. Some nights restaurants had extremely long wait times. Entertainment was sub par at best. Not a lot, short lived, and not super phenomenal. Overall this is a nice resort to visit. It is just not the same high end quality some other Secret locations are. I would say it’s a 3 star resort due to being an older facility and the quality of the restaurants and some services.
Stayed 9 nights in Feb 2025