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El Cozumeleño Beach Resort - All Inclusive

3.5 star property
Family-friendly fun on the beach, with 5 outdoor pools

Photo gallery for El Cozumeleño Beach Resort - All Inclusive

Aerial view
Indoor pool, 5 outdoor pools, open 6:00 AM to 10:00 PM, pool loungers
On the beach, white sand, free beach cabanas, sun-loungers
Boating
On the beach, white sand, free beach cabanas, sun-loungers

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Hot tub
  • Bar
  • Spa
  • All-inclusive
The current price is AU$221
includes taxes & fees
14 May - 15 May

Explore the area

Map
Playa Santa Pilar Km 4.5, Cozumel, QROO, 77600
  • Isla de Pasion
  • Cozumel Maritime Terminal
    ‪6 min drive‬
  • Punta Langosta Pier
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪11 min drive‬

Room options

View all photos for Garden View Expedia Rate

Garden View Expedia Rate

Garden View Expedia Rate

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hairdryer
  • Partial ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top Room

Premium Sky Top Room

Premium Sky Top Room

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View

Sky Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Ocean View Guarantee

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Athletic Ocean View Guarantee

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at El Cozumeleño Beach Resort - All Inclusive. You'll be 6 km (3.7 mi) from Punta Langosta Pier and 6 km (3.8 mi) from San Miguel Church. Highlights at this beachfront property include 2 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include hot stone massages and beachside massages along with body wraps, body scrubs and aromatherapy. The fine-dining restaurant, La Veranda, is open for dinner. Swim Up Bar is the property's own bar. Spend the day at the beach where you'll find free cabanas, and enjoy the 2 hot tubs and indoor swimming pool. Additionally, you'll find free Wi-Fi in public areas, a gym and a free manager's reception. There's also free self parking, along with the convenience of car rentals on site. .Sights within a 20-minute drive of this 3.5-property class Zona Hotelera Norte property include Stingray Beach and Chankanaab National Park.

What's nearby

  • Cozumel Museum - 6 min drive - 5.2 km
  • Cozumel Maritime Terminal - 6 min drive - 5.4 km
  • Punta Langosta Pier - 7 min drive - 6.1 km
  • San Miguel Church - 7 min drive - 6.1 km
  • Stingray Beach - 9 min drive - 8.2 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 11 min drive

Restaurants

  • ‪Islands Beach Club - ‬11 min walk
  • ‪Marimex - ‬9 min drive
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Cocotiki - ‬1 min walk
  • ‪Tequila Beach Club Cozumel - ‬2 min drive

About this property

El Cozumeleño Beach Resort - All Inclusive

Family-friendly fun on the beach, with 5 outdoor pools
El Cozumeleño Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At El Cozumeleño Beach Resort - All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 3.5-star Cozumel property is smoke free.

  • 251 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 3 bars or lounges
  • 5381 sq ft of conference space
  • 500 sq. m of conference space
  • Built in 1972
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
El Cozumeleño Beach Resort - All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a hairdryer. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

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  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, 1,002 reviews
The price is AU$356
includes taxes & fees
4 May - 5 May
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee; reservation required
  • Snack bar/deli

Restaurants on site

  • El Cocal Restaurant
  • La Pérgola
  • La Veranda
  • Lobby bar
  • Swim Up Bar

Things to do

  • 2 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Boat
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Indoor pool
  • Kayaking
  • Library
  • Mini golf
  • Optional golf privileges
  • Outdoor tennis court
  • Personal motorised watercraft
  • Piano
  • Playground
  • Rowing/canoeing
  • Scuba diving
  • Snorkelling
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference centre (5,381 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 40
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 60

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Cozumeleño Beach Resort - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 60 (subject to availability)
  • Hosted evening meal: USD 0

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cozumeleno Beach Resort
El Cozumeleno Beach
El Cozumeleno Beach Resort
El Cozumeleno Beach Resort All Inclusive
El Resort All Inclusive
El Cozumeleno Beach All Inclusive
El All Inclusive
El Cozumeleno All Inclusive
Cozumeleno Inclusive Inclusive
El Cozumeleño Beach Resort All Inclusive
El Cozumeleno Beach Resort All Inclusive
El Cozumeleño Beach Resort - All Inclusive Cozumel

Frequently asked questions

What is the cancellation policy at El Cozumeleño Beach Resort - All Inclusive?

El Cozumeleño Beach Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at El Cozumeleño Beach Resort - All Inclusive?

As of 3 May 2025, prices found for a 1-night stay for 2 adults at El Cozumeleño Beach Resort - All Inclusive on 14 May 2025 start from AU$221.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at El Cozumeleño Beach Resort - All Inclusive?

Yep, El Cozumeleño Beach Resort - All Inclusive has a free self car park.

Are there any beaches close to El Cozumeleño Beach Resort - All Inclusive?

Yep, El Cozumeleño Beach Resort - All Inclusive is a short 16-minute walk from Playa San Juan. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find water sports equipment and motor boats.

Is there a spa on site at El Cozumeleño Beach Resort - All Inclusive?

Yep, there is an onsite spa at El Cozumeleño Beach Resort - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does El Cozumeleño Beach Resort - All Inclusive have a pool?

Yep, and guests recommend it! Take your pick from 5 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at El Cozumeleño Beach Resort - All Inclusive?

El Cozumeleño Beach Resort - All Inclusive features 5 outdoor pools, 2 hot tubs and an indoor pool.

What makes El Cozumeleño Beach Resort - All Inclusive a romantic place to stay?

Beachfront dining and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at El Cozumeleño Beach Resort - All Inclusive.

Is El Cozumeleño Beach Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's books and art supplies in the guestrooms, it's no surprise that El Cozumeleño Beach Resort - All Inclusive is a hit with families.

Is there a free airport shuttle available at El Cozumeleño Beach Resort - All Inclusive?

No, El Cozumeleño Beach Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at El Cozumeleño Beach Resort - All Inclusive?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at El Cozumeleño Beach Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at El Cozumeleño Beach Resort - All Inclusive?

No, pets and service animals are not allowed.

El Cozumeleño Beach Resort - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 308 out of 1115 reviews
Rating 8 - Good. 287 out of 1115 reviews
Rating 6 - Okay. 227 out of 1115 reviews
Rating 4 - Poor. 146 out of 1115 reviews
Rating 2 - Terrible. 147 out of 1115 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Charles

Stayed 7 nights in Jan 2025

2/10 Terrible

George

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches, mold, below average food.
Stayed 4 nights in Jan 2025

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 4th year here. Everyone is so kind, they remember us. Great food options. We’ll continue to stay here.
Stayed 6 nights in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and awesome service
Stayed 6 nights in Jan 2025

4/10 Poor

Jennifer

Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2025

2/10 Terrible

Joshua Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

4/10 Poor

Dori

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very run down, which ok, however the lady was rude at front desk first room was filthy smelly and holes in ceiling. The buffet in 5 days did not change meals plans for any meals at all. But the staff around grounds and dining area were amazing,
Stayed 7 nights in Jan 2025

6/10 Okay

Rachel

Travelled with group
Liked: Staff & service
Staff were excellent. Food was terrible.
Stayed 8 nights in Jan 2025

6/10 Okay

Albert

Travelled with partner
The good: The staff and workers (except for the Guest Services rep) were pleasant, friendly, and went out of their way to ensure we had a good vacation. The room and facilities felt a little dated, but I wasnt expecting perfection for a 40 year old facility. The food was good and there were plenty of options, but did get monotonous by the 5th day of our stay. The drinks were plentiful but nothing top shelf. We loved the location and the snorkeling which was out of this world. The bad: Check in was atrocious as it took too long and the check-in agent (aka guest services) was cranky. The agent did not greet us, he did not smile, he did really regard us, he just demanded "passports!" and apathetically worked the overly cumbersome check-in process. I tried to be friendly and chat about our honeymoon at the resort 30 years ago, but he gave cranky dismissive responses. When my wife called him on his bad attitude, he said I was interrupting him. He also charged my credit card $1200 USD instead of 1200 pesos for "environmental fees" but reversed it when I pointed out his mistake. We saw this employee deal with other customers the same way, so know the issue is not us. My recommendation is he gets customer service training to realize his job is to satisfy the customer and pretend to care. Thank you El Cozumeleno and staff. If the had not been our check-in agent (think Operational Maintenance And Repair) it probably would have been a much more pleasant experience.
Stayed 4 nights in Jan 2025

6/10 Okay

Stephanie

Stayed 1 night in Dec 2024

8/10 Good

Mark

Stayed 2 nights in Jan 2025

6/10 Okay

Krista

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We liked most of the staff. They were very helpful and energetic. Staff at front desk were very limited in the information they provided at check-in. We had to go back to get our towel cards and our safe key as we were not told about them. They also never mentioned anything about having to make reservations in the dining room for dinner. We found the rooms were clean on the surface, but the tiles needed a better cleaning. The faucets were corroded and some of the furniture had rust spots on them. The curtains had mildew on them and our room was very musty smelling. There was no entertainment at night. The hot tub was also the same cold temperature as the pool. A nice part was that there were always pool chairs available at any time of the day. The food at the buffet was just OK. Tended to be the same menu day after day.
Stayed 7 nights in Jan 2025

2/10 Terrible

Robert

Stayed 6 nights in Jan 2025

2/10 Terrible

Jayne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Sadly, this place is nothing like the pictures. Everything was rusty, broken or falling apart. Our patio chair was broken, the sliding glass door was broken, we were given OPEN and half gone bottled water, the food was not good (a lot of cross contamination and unsanitary things), I ordered fish and was given steak, most of the staff are grumpy and not helpful, it was stinky and mouldy. There was no phone to call the front desk, I booked a king bed and was given 2 doubles, and they did nothing to make it right. Very unhappy with my stay.
Stayed 6 nights in Jan 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2025

8/10 Good

Randy, Monett

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location. Property is dated and needs to be remodeled and updated but staff and services good. We thought good value for our trip
Stayed 9 nights in Jan 2025

10/10 Excellent

David, Norfolk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times over the past 23 years. Love the food, the service, and the beautiful location. Can't wait to come back!
Stayed 5 nights in Jan 2025

2/10 Terrible

Radonda, Weatherford

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Do not even believe any of the reviews! This place is in horrible condition. If you are used to having a nice place to stay for vacation for what you have to spend now days choose any other place 911 The food is worse slop than I can imagine a prison would have .. The rooms look to have never of been remodeled since this place was new …. Couch was molding and rusting . The mattress had to of never been replaced … EVER . They did put a mattress topper on , I refused to pull covers back to see its condition since we had 9 more days left in our stay … The shower was moldy gross …everything is really really old ! We are very seasoned travelers this place needs to be closed down …
Stayed 9 nights in Dec 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. A little more variety in mwnu could help
Stayed 7 nights in Jan 2025

2/10 Terrible

Christal

Travelled with family
Disliked: Amenities, property conditions & facilities
The rooms are the worst I’ve ever stayed in. No outlets by the bed. No phone to dial front desk. Dirty. Beds uncomfortable. People fighting all night so you couldn’t sleep. I had to kill a large cockroach in the bathroom. The food was horrible and the same thing served every single day in all locations. The drinks were as bad as the food. I would stay here again if they paid me. The rooms look like a prison cell
Stayed 5 nights in Jan 2025

2/10 Terrible

Stacy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The drinks all tasted like baby aprin I could of drank10 of anything and still not feel a buzz and I'm a lightweight! The wine selection was awful couldn't drink any of that either!! The food was very mediocre
Stayed 6 nights in Jan 2025

6/10 Okay

Amanda

Travelled with family, Travelled with group
The food was absolutely awful. Several people in our party got sick from it. Choices were limited, quality poor, things undercooked. Drinks were average. Pool was so cold no one could get in it. Rooms were average as well. Staff were very nice. I would not stay here again if I visit Cozumel in the future.
Stayed 7 nights in Dec 2024

2/10 Terrible

Rosemarie, North Chili

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is so run down it is pathetic. We stayed in partial garden view and got a great view of the roof where the air conditioning is. It was room 318 and considered the older section. The tv was so small you could barely see it from the bed. We would have asked for another room but my partner is handicapped and it was too much for him to move again. The ceilings were pealing apart, they used electrical tape to seal out leaks in the bathroom, however the toilet leaked everywhere and there was a panel on the ceiling that was caved in. The swim up bar is dirty and nothing is sanitary. I’m not sure how they clean their cups but I’m sure they don’t use a dishwasher. The drinks are crappy too. They don’t have good liquor that’s for sure. Who knows what their mixes really contain. Very sub standard. The beach was dirty and the docks were unsightly. The only redeeming factor was our cleaning maid was very nice and so were some of the employees. There was one manager at the front desk that was a jerk. We will never go back to that particular hotel again.
Stayed 9 nights in Jan 2025

2/10 Terrible

Everett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place was clean and very good service. the location was also convenent.
Stayed 7 nights in Jan 2025

8/10 Good

Teresa E, Plymouth

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful views and friendly staff
Stayed 9 nights in Jan 2025