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Grand Park Royal Cozumel - All Inclusive

4.0 star property
Family-friendly property on the beach, with 3 outdoor pools

Photo gallery for Grand Park Royal Cozumel - All Inclusive

Front of property
Property video
Garden view
4 restaurants, breakfast, lunch, dinner served; international cuisine
Balcony

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
The current price is AU$521
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel, QROO, 77600
  • Place, Arrecifes de Cozumel National Park
    ‪8 min walk‬
  • Place, Stingray Beach
    ‪15 min walk‬
  • Place, Discover Mexico Cozumel Park
    ‪2 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪8 min drive‬

Room options

View all photos for Room Deluxe With Sea View

Free minibar items, in-room safe, desk, blackout curtains

Room Deluxe With Sea View

  • 31 sq m
  • Sea view
  • Sleeps 4

View all photos for Deluxe Nature View Double

Deluxe Nature View Double

Deluxe Nature View Double

7.8 out of 10
Good
(46 reviews)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Blackout curtains
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

8.6 out of 10
Excellent
(47 reviews)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Minibar (some free items)
LED TV
Blackout curtains
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Nature View King

Deluxe Nature View King

Deluxe Nature View King

8.4 out of 10
Very good
(5 reviews)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Minibar (some free items)
LED TV
Blackout curtains
Private bathroom
Coffee/tea maker
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King

Deluxe Ocean View King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Minibar (some free items)
LED TV
Blackout curtains
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Minibar (some free items)
LED TV
Blackout curtains
Private bathroom
Coffee/tea maker
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Superior Ocean View

Deluxe Superior Ocean View

Deluxe Superior Ocean View

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Minibar (some free items)
LED TV
Blackout curtains
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Free minibar items, in-room safe, desk, blackout curtains

Family Suite

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Blackout curtains
Private bathroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Double Room Standard With Garden View

Free minibar items, in-room safe, desk, blackout curtains

Double Room Standard With Garden View

  • 32 sq m
  • Sleeps 2

View all photos for Double Room Standard With Ocean View

Free minibar items, in-room safe, desk, blackout curtains

Double Room Standard With Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2

View all photos for Quadruple Room Superior With Ocean View

Free minibar items, in-room safe, desk, blackout curtains

Quadruple Room Superior With Ocean View

  • 31 sq m
  • Ocean view
  • Sleeps 4

View all photos for Double Room Junior With View

Free minibar items, in-room safe, desk, blackout curtains

Double Room Junior With View

  • 47 sq m
  • Sleeps 2

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, blackout curtains

Room Deluxe

  • 31 sq m
  • Sleeps 4

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About the area

Cozumel

You'll be connected to a shopping centre at Grand Park Royal Cozumel - All Inclusive, and within just a 10-minute stroll of Cozumel Marine World and Arrecifes de Cozumel National Park. Highlights at this all-inclusive property include 4 restaurants, 3 outdoor swimming pools and a private beach. .A day of pampering can include beachside massages and facials. The buffet restaurant, La Veranda /Ultra Casual, serves international cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Enjoy the free kids' club, gym, kids' swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4-property class Cozumel property, attractions include Cozumel Maritime Terminal and Paradise Beach.

What's nearby

  • Cozumel Marine World - 2 min walk - 0.2 km
  • Arrecifes de Cozumel National Park - 8 min walk - 0.7 km
  • Cha'an Ka'an Observatory of Cozumel - 11 min walk - 1.0 km
  • Stingray Beach - 15 min walk - 1.3 km
  • Discover Mexico Cozumel Park - 2 min drive - 1.5 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14 min drive

Restaurants

  • ‪Margaritaville - ‬7 min walk
  • ‪Al Chile - ‬6 min walk
  • ‪Restaurante Caribeño - ‬1 min walk
  • ‪Half Señor Frog´s - ‬4 min walk
  • ‪Fat Tuesday's - ‬12 min walk

About this property

Grand Park Royal Cozumel - All Inclusive

Family-friendly property on the beach, with 3 outdoor pools
Grand Park Royal Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. Bring your whole family to Grand Park Royal Cozumel - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club and a children's pool.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a fitness centre, a garden and a terrace. Free self parking and valet parking are available.

This 4-star Cozumel property is smoke free.

  • 242 guestrooms or units
  • 4 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 4 bars or lounges
  • Built in 1980
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Garden
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
Grand Park Royal Cozumel - All Inclusive offers 242 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and facials.

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Melia Cozumel All Inclusive
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  • All-inclusive
  • Spa
  • Kids’ pool
4.3 out of 5, Excellent, 1,044 reviews
The price is AU$472
includes taxes & fees
5 Jan - 6 Jan 2026
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Andiamo / Casual
  • Cafe Sole, Coffee House
  • El Pescador / Casual
  • Frida / Casual
  • La Veranda /Ultra Casual

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free children's club
  • Gym
  • Playground

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (125 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (109 centimetre high)

More

  • Banquet hall
  • Built in 1980
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Park Royal Cozumel - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.2 per accommodation, per night

We've listed all charges provided to us by the property.

In addition to amenities noted as having a surcharge, fees apply for phone calls, medical service, tours and tickets, car rentals, and laundry/dry cleaning service.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Park Royal Cozumel All Inclusive
Grand Park Royal
Grand Park Royal Cozumel
Grand Park Royal Luxury Resort Cozumel All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cozumel All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Cozumel Inclusive
Grand Park Royal Cozumel All Inclusive
Grand Park Royal Cozumel - All Inclusive Cozumel
Grand Park Royal Luxury Resort Cozumel All Inclusive
Grand Park Royal Cozumel - All Inclusive All-inclusive property
Grand Park Royal Cozumel - All Inclusive Cozumel
Grand Park Royal Luxury Resort Cozumel All Inclusive
Grand Park Royal Cozumel - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Grand Park Royal Cozumel - All Inclusive?

Grand Park Royal Cozumel - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Park Royal Cozumel - All Inclusive?

As of 25 Dec 2025, prices found for a 1-night stay for 2 adults at Grand Park Royal Cozumel - All Inclusive on 4 Jan 2026 start from AU$514.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Park Royal Cozumel - All Inclusive?

Yep, Grand Park Royal Cozumel - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Grand Park Royal Cozumel - All Inclusive?

Yep, Grand Park Royal Cozumel - All Inclusive is a short 10-minute walk from Playa Caletita. Fun beach activities include yoga and volleyball.

Is there a spa on site at Grand Park Royal Cozumel - All Inclusive?

There's no onsite spa, but this property does offer services like facials as well as beachside massages.

Does Grand Park Royal Cozumel - All Inclusive have a pool?

Grand Park Royal Cozumel - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Grand Park Royal Cozumel - All Inclusive?

Grand Park Royal Cozumel - All Inclusive features a private beach, 2 beach bars and 3 outdoor pools.

What makes Grand Park Royal Cozumel - All Inclusive a romantic place to stay?

Ocean-view dining and a private beach, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Grand Park Royal Cozumel - All Inclusive.

Is Grand Park Royal Cozumel - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Grand Park Royal Cozumel - All Inclusive is a hit with families.

Does Grand Park Royal Cozumel - All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is on offer daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Park Royal Cozumel - All Inclusive?

No, Grand Park Royal Cozumel - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Park Royal Cozumel - All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Grand Park Royal Cozumel - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Park Royal Cozumel - All Inclusive?

No, pets and service animals are not allowed.

Grand Park Royal Cozumel - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 368 out of 1000 reviews
Rating 8 - Good. 288 out of 1000 reviews
Rating 6 - Okay. 178 out of 1000 reviews
Rating 4 - Poor. 94 out of 1000 reviews
Rating 2 - Terrible. 72 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Brenda

Travelled with family
Disliked: Amenities
La comida del buffet es pésima.
Stayed 4 nights in Sep 2025

6/10 Okay

Chantel, Snohomish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Dive shop next to Pool. The Hotel is focused on the local mexican community and thats very special for the locals.Speaki g Spanish at this Hotel is a plus. Also most activities are geared towards the Mexican community so be ready to fully immerse yourself with the locals and enjoy.Great Ocean view and lovely people. If you like to stay up late this hotel is for you and very kid friendly.
LOCAL to this Hotel has so many Dive options. Cozumel is a gem let's all protect it .
Stayed 12 nights in Sep 2025

10/10 Excellent

francisco jr

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Its a nice place
Stayed 4 nights in Sep 2025

8/10 Good

Efren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was good. Room service was not good. Did not replace amenities and sometimes didnt replace towels
Stayed 4 nights in Sep 2025

6/10 Okay

Rachael

Liked: Cleanliness
Disliked: Staff & service
Disappointed in front desk at this property. Check in was good. But noticed sports bar was being remodeled, had 6 sports fans traveling with us, asked representative where they could watch American football, was told in salon. Next day found out there was no where to watch football game.
Stayed 7 nights in Sep 2025

10/10 Excellent

William Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor pool options were great!
Stayed 4 nights in Sep 2025

4/10 Poor

John

Travelled with partner
Liked: Cleanliness
Good drinks. Hard to find food that was any good.
Stayed 7 nights in Sep 2025

6/10 Okay

Kimberlee

Travelled with family
Liked: Cleanliness, staff & service
The hotel is nice but the food was terrible and a big dissapointment. They have cut to may corners obviously to save money.
Stayed 4 nights in Sep 2025

8/10 Good

Marketa Carnahan, Manchester

Travelled with family
Liked: Cleanliness, staff & service, amenities
I love staying here ,but We had a few hiccups this time the AC was leaking puddle standing water for 3 days but they did finally fix it on day 3. You also have to pay 5$ per person now to use the pier to scuba dive even though you are a guest at the resort so plan accordingly. Staff are still very friendly, and try their best to help . I will return
Stayed 7 nights in Sep 2025

10/10 Excellent

Larry

Stayed 1 night in Sep 2025

2/10 Terrible

Rogelio

Disliked: Cleanliness, property conditions & facilities
First day we got there the rooms were hot and we didn’t have A/C all day
Stayed 4 nights in Aug 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

4/10 Poor

Stephanie

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there, there was a difference in price and we had to pay an environmental cost of 129.00 that we were not aware of. When I get to my room the sheets were dirty and I had to let the water run for 20 mins to get hot. The next day, They cleaned my room and put more dirty sheets on the bed. The ice bucket had dirty water still in it from a prior guest. Then on the last day my toilet stopped working. The food wasn't bad, but the plates were chipped. There were dirty towels on the floor in the lobby where the housing was. and the pool was despicable. You could not see the bottom of the pool. Let's say, I should have asked for my money back. I will not stay there ever again.
Stayed 3 nights in Aug 2025

8/10 Good

Adam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
I love the location of this resort. Its also an easy resort to navigate.
Stayed 7 nights in Aug 2025

8/10 Good

Robert Sherman

Liked: Cleanliness, staff & service
Generally good. Hot water in shower was really only warm. Food was better than last year.
Stayed 7 nights in Aug 2025

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service at this resort are excellent. The food at the restaurants needs to be improved and the pools need to be cleaned more frequently to make this an overall excellent stay.
Stayed 7 nights in Aug 2025

10/10 Excellent

Evelyn Yojana Paredes

Stayed 6 nights in Jul 2025

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

2/10 Terrible

Jorge Luis

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 6 nights in Jul 2025

6/10 Okay

Slavica

Travelled with group
Liked: Staff & service
Salvador at restaurant was amazing
Stayed 8 nights in Jul 2025

6/10 Okay

Dima

Travelled with group
All good
Stayed 7 nights in Jul 2025

4/10 Poor

Daniel Raphael

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Ruben

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Great place and staff
Stayed 5 nights in Jul 2025

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Food wasn’t five star, but definitely enough options to fit everyone over all pretty good, ac in room wasn’t the best, but they gave me a fan with no problems, would definitely come back
Stayed 5 nights in Jul 2025

6/10 Okay

Gerzain, Austin

Travelled with family
Liked: Cleanliness
Loved the location and the pools, the beach was nice but I was hoping it was bigger, the food was decent but also it was hard to have dinner at the restaurants there was over an hour wait to be seated even at the buffet. And some of the food was not so good and very limited options and some areas. The balcony had a great view but the door kept jamming, the ac need it some work, it never got cold in there. The hotel is great and it has a great location, but it is it desperate need of some renovations specially in the rooms. The staff was very friendly and always ready to help and accommodate any situation to the best of their abilities. The restaurants need to be bigger or there needs to be a better system in place to serve people, we never even got to try one of the restaurants because every time we tried to get on the list they said it was already at capacity and this was 2 hours before closing
Stayed 6 nights in Jul 2025